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Reviews of Club Quarters Hotel Faneuil Hall, Boston

4 out of 5
Club Quarters Hotel Faneuil Hall, Boston
161 Devonshire St, Boston, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1310 out of 2260 reviews" "
Rating 8 - Good. 570 out of 2260 reviews" "
Rating 6 - Okay. 227 out of 2260 reviews" "
Rating 4 - Poor. 88 out of 2260 reviews" "
Rating 2 - Terrible. 65 out of 2260 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are always clean and comfortable. Fresh, free cool water always available.
Stayed 1 night in Apr 2024

10/10 Excellent

Nunya

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, wonderful staff
Stayed 1 night in Apr 2024

10/10 Excellent

Stacey, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for excellent service especially for a very late night check-in. Richard was very helpful in getting a family member taken care of and I greatly appreciated it.
Stayed 1 night in Apr 2024

10/10 Excellent

Gregory B

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel in every way. We stayed for the marathon and they did everything to make our stay 5 star. Highly recommended!
Stayed 5 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and nicely located property.
Stayed 4 nights in Apr 2024

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great. Went above and beyond-great service!
Stayed 2 nights in Apr 2024

10/10 Excellent

Gwendolyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and very helpful during our stay.
Stayed 1 night in Apr 2024

6/10 Okay

Ania

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Anni

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great location
Stayed 1 night in Apr 2024

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk were great! Room was dark and quiet.
Stayed 1 night in Apr 2024

10/10 Excellent

Rashida, Troy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I felt so comfortable staying at this hotel. Nice and clean. Location was everything. Staff was very helpful. I would definitely stay here again
Stayed 1 night in Apr 2024
Response from Club Quarters Boston, Front Office Team on Apr 18, 2024
Greetings, Thank you for staying with us. We are delighted to know your stay was enjoyable and that our team was helpful throughout the stay. Your feedback is greatly appreciated, and we can't wait to welcome you back to Boston in the future!Warm Wishes, CQ Boston, Front Office Team

10/10 Excellent

Hector

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very clean room.
Stayed 1 night in Apr 2024

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Stylish and clean. Adjacent to the Elephant & Castle which has great food and is fun.
Stayed 1 night in Apr 2024
Response from Club Quarters Boston, Front Office Team on Apr 18, 2024
Greetings, Thank you for staying with us. We are happy to know that you enjoyed your stay and hope to see you staying with us again. Warm Regards,CQ Boston, Front Office Team

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff. Friendly and attentive. The Elephant & Castle restaurant has great food and is a lot of fun.
Stayed 1 night in Apr 2024
Response from Club Quarters Boston, Front Office Team on Apr 18, 2024
Greetings, Thank you for staying with us. We appreciate you taking the time to leave feedback and we greatly appreciate the mention of our staff. We hope to see you staying with us again. Warm Regards,CQ Boston, Front Office Team

10/10 Excellent

Karina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 nights at the Club Quarters hotel and loved our stay! The staff are extremely friendly and the hotel is located in a great location, walking distance to all the main Boston attractions. Hotel room was clean and comfortable. The only disadvantage was that in the mornings there were often loud noises from outside due to street cleaning and construction nearby. Overall, I recommend this hotel!
Stayed 3 nights in Apr 2024

6/10 Okay

Ryan Nooriyah

The beds were uncomfortable
Stayed 2 nights in Mar 2024
Response from Senior Guest Experience Manager on Apr 8, 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

8/10 Good

Ari

Liked: Cleanliness, staff & service, property conditions & facilities
I had fun thx
Stayed 1 night in Apr 2024
Response from Senior Guest Experience Manager on Apr 8, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Would stay again!
Stayed 1 night in Apr 2024
Response from Senior Guest Experience Manager on Apr 8, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Fang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, provide coffee and drinking water for guests
Stayed 2 nights in Mar 2024
Response from Senior Guest Experience Manager on Apr 8, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good coffee
Stayed 1 night in Feb 2024
Response from Senior Guest Experience Manager on Apr 8, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

Shiyan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Senior Guest Experience Manager on Apr 8, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

Thornton, South Thomaston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room.is small but fine for our needs. Staff was very friendly.
Stayed 1 night in Apr 2024
Response from Senior Guest Experience Manager on Apr 8, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

4/10 Poor

Fleurina

I would not recommend this hotel to anyone
Stayed 2 nights in Apr 2024
Response from Senior Guest Experience Manager on Apr 8, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Samantha j

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lodgings, staff was great as was the restaurant/bar attached
Stayed 4 nights in Mar 2024
Response from Senior Guest Experience Manager on Apr 8, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

Jason

Stayed 1 night in Mar 2024
Response from Senior Guest Experience Manager on Apr 8, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient, right in middle of downtown, walk to almost anywhere.
Stayed 2 nights in Mar 2024
Response from Club Quarters Boston, Front Office Team on Apr 18, 2024
Greetings, Thank you for staying with us. We are happy to know you're stay was enjoyable. We hope to see you again in the near future. Warm Regards,CQ Boston, Front Office Team

6/10 Okay

Christy

Traveled with partner
Liked: Staff & service
Loud
Stayed 3 nights in Mar 2024
Response from Senior Guest Experience Manager on Apr 8, 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

10/10 Excellent

ANA

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the desk were great! Gave directions to everywhere and greeted us with friendliness every time
Stayed 3 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 31, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

6/10 Okay

stephanie

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Spartan property considering the price. The roll away bed had old stained blankets. The room was clean… no tub though, just stand up shower. Convenient and clean but bare bones
Response from Senior Guest Experience Manager on Mar 31, 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

10/10 Excellent

Jacqueline

Stayed 1 night in Mar 2024

8/10 Good

Jarujaras

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown and safe. Staff are nice and friendly..
Stayed 1 night in Mar 2024
Response from Senior Guest Experience Manager on Mar 31, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

6/10 Okay

Carlos, Etobicoke

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
My room was next to the elevator and it was noisy.
Stayed 2 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 31, 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

10/10 Excellent

Renay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Club Quarters Boston Front Office Team on Mar 29, 2024
Greetings, Thank you for staying with us. We are happy to know your stay was enjoyable. Your review is appreciated, and we hope to see you staying with us in the future!Warm Wishes,CQ Boston, Front Office Team

10/10 Excellent

Vutheara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always helpful. Its in the heart of the financial district. Shopping and restaurants all closeby. Restaurant next to it is nice.
Stayed 2 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 31, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great, Tristien was exceptional at conversation and thing to do
Stayed 5 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 31, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

Eryka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 31, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and convenient location.
Stayed 1 night in Mar 2024
Response from Senior Guest Experience Manager on Mar 31, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Chris

Stayed 1 night in Mar 2024

10/10 Excellent

FARO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Club Quarters Boston Front Office Team on Mar 29, 2024
Greetings, Thank you for staying with us. We are happy to know your stay was enjoyable. Your review is appreciated, and we hope to see you again soon! Warm Regards,CQ Boston, Front Office Team

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is NOT adjacent to hotel. It's a 3- 4 minute drive from hotel, three minute walk back to hotel. After a ling day of travel, wasn't very convenient.
Stayed 1 night in Mar 2024
Response from Senior Guest Experience Manager on Mar 31, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

4/10 Poor

Jorge

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Had a heating issue at 3am and got shown no empathy and very little help by staff to resolve the problem.
Stayed 3 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 25, 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were awesome!
Stayed 2 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 25, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

David

Traveled with family
Liked: Property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 25, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

4/10 Poor

Marcos

Stayed 1 night in Mar 2024

6/10 Okay

sheryl

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was extremely friendly on an obviously busy weekend. The room was large enough. My biggest issue was with the bed itself. Probably needs to be replaced. Pillows were huge and heavy. Uncomfortable to say the least. I stumbled across a water bottle filler which was a nice surprise.
Stayed 3 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 25, 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

10/10 Excellent

Jamie Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this hotel. Super convenient and great location. The hotel is very nice and clean. Perfect for a few days. The pub attached was great as well.
Stayed 3 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 25, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Senior Guest Experience Manager on Mar 25, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.