Ratings based on 2,037 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from New Englad

Great spot for quick city break. Great location.

Posted Dec 6, 2016
Pros: Fresh decor, friendly staff, location, comfortable bed, spacious bathroom, quiet room. It was great!
Cons: Checkout took longer than we would have liked, with only one person on duty. We would have liked to collect our receipt but gave up after waiting in l
Location: Great location near the Prudential Center, Boyston Street, Boston Public Library. Excellent shopping, restaurants, and transport links.
We spent one night in Boston and were allowed to check in early (around 1 p.m.) and relax before going out on afternoon errands. A friendly welcome, a comfortable night. The hotel was well appointed, peaceful and comfortable. We were glad to stay there. We were glad not to have a car, as parking is expensive.
Comment from Hotel Management
Dec 7, 2016 by CSH, Hotel Management
Dear Joan, We appreciate you sharing the details of your experience and we are delighted that you enjoyed your time with us. We apologize for any wait time you may have experienced in departing and trust that you were able to have your receipt promptly emailed. We thank you again for your lovely feedback and we invite you to settle in with us again when your travels bring you back to Boston. Intuitively Yours, Copley Square Hotel
5 out of 5
by A verified traveler

Beautiful Hotel in the Heart of Boston

Posted Dec 4, 2016
Location, beauty, clean, everything was perfect. We were close to everything. Walked to The Commons and the Charles River.
Comment from Hotel Management
Dec 5, 2016 by CSH, Hotel Management
Dear Guest, We appreciate you taking the time to share your rave review and especially appreciate your comments regarding the results of our emphatic housekeeping team. We are thrilled that you felt perfectly at home and that our location proved to be ideal for reaching so much of our vibrant city. Please hurry back soon! Intuitively Yours, Copley Square Hotel
3 out of 5
by A verified traveler

Good location, however rooms way too small

Posted Dec 4, 2016
Does not compare to similar sized hotels due to room and bathroom size. Too many other choices to choose this again
Comment from Hotel Management
Dec 5, 2016 by CSH, Hotel Management
Greetings, It was a pleasure to welcome you to Boston and we thank you for sharing your comments. While we are thrilled that our central and dynamic location served you well for best exploring the city, we regret to read that you were perhaps a bit disappointed with the size of your room. We do have other room categories available, and if we can tempt you to visit again, we would encourage you to explore some of our other options. We would be thrilled to welcome you again and hope you can join us at one of our future daily Wine Hours. Intuitively Yours, Copley Square Hotel
5 out of 5
by A verified traveler from halifax, ns

nice old hotel

Posted Nov 30, 2016
Pros: Free wifi. Free small refrigerator. Just have to ask.
Location: Great location, close to subway, malls, grocery store, library. Walkable to Fenway, Boston Commons, public gardens, downtown.
Friendly, attentive staff. Free daily wine reception in lobby. Rooms are small, but very well appointed. Not much room in bathroom to spread out your "stuff". Nice, large shower. Could hear the shower and bathroom fan from the next unit. Windows are a bit drafty, and since the bed is close to the window you could feel the breeze. But the hotel is over 100 years old, got to expect that. Carpet in the lobby is a bit overwhelming.
Comment from Hotel Management
Dec 2, 2016 by CSH, Hotel Management
Dear Ron, Greetings from Boston! It was a thrill to welcome you to our vibrant location and we are delighted to read that you so thoroughly enjoyed your visit and all that surrounds our address. Your comments regarding the hospitality of our Copley Square colleagues is most appreciated, as we know it is their welcoming spirit that makes a stay with us so special. We are pleased to read that you felt at home in our guest rooms and thank you for sharing your added feedback. When your travels bring you back to Boston, please come see us again. Intuitively Yours, Copley Square Hotel
4 out of 5
by A verified traveler from US

Excellent location, clean and comfortable.

Posted Nov 30, 2016
No problem with stay. Solid hotel overall. Quick check in check out
Comment from Hotel Management
Nov 30, 2016 by CSH, Hotel Management
Greetings C, We appreciate your kind comments regarding the attention to detail of our Housekeeping team and we are thrilled that you felt so at home on your recent visit. We hope you can join us again when your travels next bring you to the Back Bay. Intuitively Yours, Copley Square Hotel
3 out of 5
by A verified traveler

Okay rooms, loud due to club

Posted Nov 28, 2016
The room was nicely furnished but the noise from the club downstairs was quite frustrating.
Comment from Hotel Management
Nov 30, 2016 by CSH, Hotel Management
Dear Guest, It was a pleasure to welcome you to Boston and we thank you for sharing your comments. We are pleased that you found your room so nicely appointed but regret if you were impacted by any outside noises and apologize if our Intuition Specialists at the front desk were unable to offer a room change due to a sold-out situation. Once more, we are sorry if your visit fell short of meeting your expectations but we hope we can provide you with the oasis you longed for on your next visit to Boston. Intuitively Yours, Copley Square Hotel
5 out of 5
by A verified traveler

Posted Nov 28, 2016
Staff is helpful and friendly. Valet parking is convenient. Room is small but clean.
Comment from Hotel Management
Nov 30, 2016 by CSH, Hotel Management
Dear Guest, Our Intuition Specialists are known for their hospitality and knowledge of all things Boston and we are delighted that they made such a favorable impression on you. Your wonderful review is most appreciated and on behalf of all of us at the hotel, we hope you will have an opportunity to visit us again one day soon. Intuitively Yours, Copley Square Hotel
3 out of 5
by A verified traveler

Posted Nov 22, 2016
Pros: Clean - front desk friendly
Cons: Size of room
Location: Close to dowtown
The room was very very small compared to other Boston hotels with the same star rating .
Comment from Hotel Management
Nov 22, 2016 by CSH, Hotel Management
Greetings from Boston, It was a pleasure to welcome you on your recent visit to the city and we thank you for sharing your feedback. We appreciate your comments regarding the attention to detail of our Housekeepers and the hospitality of our Intuition Specialists, feedback which has been celebrated with our team. We apologize if your room was smaller than you anticipated and we invite you to explore some of our other room categories the next time you visit; perhaps one of our Premier Edge Rooms would provide you the extra space needed to feel perfectly at home. Once more, we thank you for your review and we look forward to welcoming you again. Intuitively Yours, Copley Square Hotel
4 out of 5
by A verified traveler from Miami

Great location

Posted Nov 15, 2016
Pros: Checking in and out was simple, the staff was helpful and accommodating. We stayed on the 6th floor in a premier room with two double beds, the beds were on the firmer side but with all the walking throughout the city it was easy to fall asleep. The room and bathroom were clean and decently sized. Air conditioner and heater worked great with the ability to control the temperature for the room.
Cons: The bed sheets were a bit hard/rough so it wasn't too cozy to get into bed.
Location: Go inside the Boston Public Library. Walk down Newbury Street and Boylston Street. Walk to Boston Public Garden, Boston Common, and Beacon Hill
Comment from Hotel Management
Nov 17, 2016 by CSH, Hotel Management
Dear Jacqui, Greetings from Boston. It was a pleasure to welcome you and yours and we thank you for sharing your wonderful review. Your comments regarding our welcoming staff are most appreciated and we are thrilled that you felt so at home in our newly renovated rooms. Once more, we thank you for the feedback and we hope you will have an opportunity to join us again in the months ahead. Intuitively Yours, Copley Square Hotel
5 out of 5
by A verified traveler from W

Small rooms but nicely appointed. Comfy beds.

Posted Nov 2, 2016
Pros: Location was perfect! Comfy and clean rooms.
Cons: Nothing! Great experience all around.
Location: Right at Copley square in the heart of Boston and Back Bay. Great sights in walking distance. The best restaurants and shopping at your fingertips..
Lovely, well designed boutique hotel in a historic building. Wine reception on evening was nice (wine was basic, the nuts probably cost more than the wine!) and the staff was so friendly and accommodating. Rooms were small but great Windows, extremely comfy beds, pillows, and linens. Nicely appointed bathroom with large tub/shower combo. Good towels. Stored our luggage until flight time on our last day. Lively bar downstairs!
Comment from Hotel Management
Nov 3, 2016 by CSH, Hotel Management
Dear Cy, We are delighted that you enjoyed the intimate and boutique ambiance of our Back Bay hotel and we thank you for sharing your radiant review. It was a pleasure to host you and we hope you can make yourself at home with us on future visits to Boston. Intuitively Yours, Copley Square Hotel