Ratings based on 1,953 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Wonderful!

Posted Sep 20, 2016
Charming and beautiful hotel - top of the line linens and bedding. Great location.
Comment from Hotel Management
Sep 21, 2016 by CSH, Hotel Management
Dear Guest, It was a treat to discover your review today and we are elated that you were so impressed with the rich textiles and linens added to each room during our recent renovation. We thank you for your feedback and hope we can be your home-away-from-home for future visits to Boston. Intuitively Yours, Copley Square Hotel
5 out of 5
by A verified traveler from Seacoast NH

Lovely hotel in great location!

Posted Sep 12, 2016
Pros: Location, staff, and how quiet it was.
Cons: No improvement needed!
Location: We were visiting Fenway Park, which was within walking distance. We chose, however, to use Uber and the fare was only $6.
My husband and I stayed at the Copley Square Hotel for our anniversary and we were extremely pleased. Our check-in was quick and the person at the front desk was extremely friendly. The next time we stay in Boston, we will certainly choose Copley Square Hotel.
Comment from Hotel Management
Sep 13, 2016 by CSH, Hotel Management
Greetings, It was a treat to welcome you and your husband and we thank you for sharing your marvelous review. We’re thrilled we were able to play a small part in celebrating your Anniversary Weekend and we’re delighted that your time with us was memorable. Once more, Happy Anniversary and please come visit us again! Intuitively Yours, Copley Square Hotel
5 out of 5
by A verified traveler from maine

The Copley Square Hotel was a great recommendation

Posted Sep 12, 2016
Pros: I thought it was a cool old building. I also liked the size of the hotel.
Cons: maybe a couple of bottles of water in the room, thats about it.
The Copley Square Hotel was recommended to me by my sister in law and my mother, who both lived in the back bay area years ago and have stayed at the hotel before. The location is awesome, lots of shopping & restaurants. Our room was very clean and comfortable.
Comment from Hotel Management
Sep 16, 2016 by CSH, Hotel Management
Dear Sara, It’s always a treat when our circle of guests expands through personal recommendations and we thank you, your mother and sister-in-law for making us a topic of conversation. It was a pleasure to welcome you and we’re excited to learn that you were just as impressed as your family. We hope you’ll come back to see us again on your next visit to Boston and we thank you once more for your glowing review. Intuitively Yours, Copley Square Hotel
3 out of 5
by A verified traveler

The place is run down.

Posted Sep 9, 2016
Pros: the staff was great
Cons: The finishes on the walls need to be updated.
Location: this was for work
The finishes in the room are in need of renovation. The wall paper was falling off the wall, the AC unit was not attached. The rooms are very small.
Comment from Hotel Management
Sep 16, 2016 by CSH, Hotel Management
Dear Guest, It’s always a pleasure to welcome our business travelers and we thank you for taking a moment to share your review. Though we’re always thrilled to receive feedback, we were alarmed to read your comments today, as they are notably much different than the typical remarks we receive. We’re delighted that our staff impressed you, but sorry to learn that the design of our newly renovated hotel did not compliment your own aesthetic. We wish we had more details about your stay in particular, so that your room could be inspected to ensure others are not left with a similar impression. We thank you once more and hope you’ll consider another visit with us in the future so that we can restore your confidence in the quality of our hotel. Intuitively Yours, Copley Square Hotel
5 out of 5
by A verified traveler

Posted Sep 8, 2016
Great location, friendly and very helpful staff. Room spotless.
Comment from Hotel Management
Sep 12, 2016 by CSH, Hotel Management
Dear Guest, We’re delighted to learn that you were so impressed with your Copley Square experience and we thank you for sharing your wonderful feedback. We would be thrilled to welcome you again on your next visit to Boston and hope you’ll be back soon. Intuitively Yours, Copley Square Hotel
4 out of 5
by A verified traveler

Nice hotel conveniently located to area attraction

Posted Sep 4, 2016
Had a great time enjoyed all the close by attractions and enjoyed Boston Redsox and great restaurants
Comment from Hotel Management
Sep 7, 2016 by CSH, Hotel Management
Greetings, We value guest feedback at The Copley Square Hotel and appreciate you sharing yours. We are thrilled that you enjoyed our central location, but regret to read of your added impressions of the hotel. We are unable to see the details of your reservation, but wonder if you may have stayed with us prior to our complete renovation completed earlier this year. We certainly apologize if that was the case and hope you’ll be able to join us again soon to see our newly refurbished hotel. Intuitively Yours, Copley Square Hotel
4 out of 5
by A verified traveler

Posted Aug 29, 2016
Lovely hotel, new and clean. Friendly staff and delicious breakfast.
Comment from Hotel Management
Aug 30, 2016 by CSH, Hotel Management
Greetings, We appreciate you sharing your review and thank you for your kind comments regarding the hotel, the efforts of our housekeepers and the hospitality of our team. It was a treat to welcome you and we hope to do so again soon. Intuitively Yours, Copley Square Hotel
4 out of 5
by A verified traveler from Boca Raton, FL

Posted Aug 29, 2016
Pros: Ubicación
Bien ubicado, precio razonable para la zona, limpio y agradable
Comment from Hotel Management
Aug 30, 2016 by CSH, Hotel Management
Dear Tomaz, We thank you for sharing your review and for highlighting the attention to detail of our housekeeping team and welcome spirit of our front desk staff. It was a pleasure to welcome you to Boston and we invite you to plan a return visit soon. Intuitively Yours, Copley Square Hotel
2 out of 5
by A verified traveler

Posted Aug 26, 2016
Cons: needs to clean there bathrooms
Location: great location
this hotel need to clean there bathrooms mold on side of the tub. When we arrived there bar was out of control. i would not recommend this hotel at all.
Comment from Hotel Management
Aug 30, 2016 by CSH, Hotel Management
Greetings, It was a pleasure to welcome you to Boston and we thank you for sharing your review. While we’re thrilled that our location served you well, we are disappointed to read that your guest room was not perfectly detailed to welcome a guest. This is certainly not reflective of our standards and we regret that this was your experience. We would love an opportunity to host you again so that we can provide you with an experience more reflective of our high standards. When your travels bring you back to Boston, we hope you’ll allow us to welcome you back. Intuitively Yours, Copley Square Hotel
4 out of 5
by A verified traveler

No resultant

Posted Aug 23, 2016
Woke up late on a Monday afternoon, resturant was closed so we had to leave the hotel to find food
Comment from Hotel Management
Aug 25, 2016 by CSH, Hotel Management
Greetings, We’re delighted you were able to sleep in so late and apologize for the restaurant being closed. As you discovered, there are endless dining options just beyond our front door and we hope you found something savory to enjoy. Please come see us again when you next visit Boston. Intuitively Yours, Copley Square Hotel