Ratings based on 2,129 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Georgeous Boutique hotel

Posted Feb 22, 2017
Great location close to the fashionable Newbury St and the Copley square.
Comment from Hotel Management
Feb 23, 2017 by CSH, Hotel Management
Greetings Ron, We are thrilled that you were so enchanted with our happening neighborhood and we thank you for your kind regards regarding our very own hotel. It was a pleasure to host you and we look forward to welcoming you again one day soon! Intuitively Yours, Copley Square Hotel
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Tennessee

Convenient location

Posted Feb 22, 2017
Very close to Hynes Convention Center, lots of shopping and restaurants, etc.
Comment from Hotel Management
Feb 23, 2017 by CSH, Hotel Management
Dear Sid, We are delighted that our central location served you well and provided you all that was needed to thoroughly enjoy Boston. We appreciate you sharing your review and invite you to join us again when your travels next bring you back to our magnificent city. Intuitively Yours, Copley Square Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2017
My room had a small bathroom. But overall the room was just what I needed for a few days in a conference. Gym was clean and well equipped and staff was helpful.
Comment from Hotel Management
Feb 23, 2017 by CSH, Hotel Management
Dear Guest, We are delighted that our Workout Room provided you the convenience of maintaining your fitness regime while on travel and we applaud your consistency! It was a pleasure to have you settle in with us and we hope you can do so again one day soon. Intuitively Yours, Copley Square Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Feb 22, 2017
Pros: Very easy check-in and check-out. Immaculate room.
Cons: The rollaway bed was very uncomfortable for my daughter (thin mattress). And there were no extra pillows avail.
Location: Pru Center, Boston Univ., Northeastern, Copley Sq.
We stayed at the Copley for just one night (while visiting colleges in the area). It is well located. Staff is friendly and room was very clean.
Comment from Hotel Management
Feb 23, 2017 by CSH, Hotel Management
Dear Guest, Boston is a home to many fine Universities and Colleges and we were delighted to have you and yours join us while touring the local campuses. It was a joy to host you and we hope that we might do so again for future Parent Weekends, Graduations and other special events. Intuitively Yours, Copley Square Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Great hotel with personality and personal service

Posted Feb 22, 2017
My daughter and I had a great stay! We both attended a work conference at the Jones, which was an easy walk! So glad we didn't stay at the Sheraton or the Marriott, and opted for the Copley square boutique hotel experience! Room was quiet and very nice. Service and evening wine reception were wonderful. Very gracious helpful staff. Hotel is in the heart of restaurants, shopping, and the T (metro)
Comment from Hotel Management
Feb 23, 2017 by CSH, Hotel Management
Dear Carol, It was a treat to welcome you and your daughter and we thank you for settling in with us for your business needs in Boston. We are thrilled you could join us for our evening Wine Hour and that our location allowed you the opportunity to escape for a little shopping on the nearby Newbury Street. Once more, it was a pleasure to host you and we look forward to doing so again one day soon. Intuitively Yours, Copley Square Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel!

Posted Feb 8, 2017
Pros: The room was much bigger than I expected.
Completely exceeded my expectations, room was clean and the staff was absolutely amazing! I forgot my toothpaste and called the front desk around 6AM, they sent someone upstairs immediately to give me a complimentary toothpaste. Since I went there for the NE Patriots parade I asked if there was any way to leave my bags at the hotel after checkout, they explained that they could and it was something they offered always not just because of the parade. I think the price for this hotel given the service and the room was definitely a steal!
Comment from Hotel Management
Feb 13, 2017 by CSH, Hotel Management
Dear Guest, We are delighted that you could celebrate the Patriots Victory Parade with us, and we thank you for sharing such a wonderful review. It was a delight to help you feel so at home and we hope you can join us again in the weeks and months ahead. Intuitively Yours, Copley Square Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from J

Wonderful Stay, Great Location

Posted Feb 6, 2017
This was a leisure trip to Boston just for the weekend. We didn't rent a car, and didn't need to as this hotel is within walking distance of many shops, theatres and restaurants. Also the taxi or train is easily accessible for traveling farther. Hotel staff was very professional and grounds were very clean. We ate breakfast everyday in XHale downstairs, which was good. Our one complaint is that the heat malfunctions, and sometimes blows very cold air, which made it uncomfortable to sleep at times during this winter month. Otherwise no complaints!
Comment from Hotel Management
Feb 8, 2017 by CSH, Hotel Management
Greetings, We love it when a profile name says it all, and we are thrilled to find that you and yours so thoroughly enjoyed your Copley Square Hotel experience. We appreciate your kind comments regarding our colleagues at the hotel, and we are pleased to read that you enjoyed the culinary delights offered on the breakfast menu at Exhale. We appreciate your added feedback and apologize for any troubles with the thermostat control, feedback that we will have our team investigate further. Once more, the pleasure was ours and we look forward to welcoming you again one day soon. Intuitively Yours, Copley Square Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Intimate boutique hotel, incredible location

Posted Feb 4, 2017
Got this hotel mixed up with the Fairmont one block away, but was relieved that this was a 7-floor boutique hotel with friendly, nonassuming staff. The location is one block from Copley Square, two blocks from Newbury St and Prudential Center - you absolutely can't beat it. The first night was terrible because I ended up sleeping less than 2 hours even though I laid in bed for 8 hours. There seemed to be a boiler or maintenance room just outside of mine and there was the loudest thud every hour like clockwork. This noise was so loud you'd jump up every time. Then my phone was not working so I had to go in person to request a room switch. My complaint was addressed promptly and was given a free room upgrade which was greatly appreciated. I'd come back next time I'm in Boston.
Comment from Hotel Management
Feb 7, 2017 by CSH, Hotel Management
Dear Cathy, We are delighted that a little mistake allowed you the opportunity to become acquainted with our hotel and we hope that you have now found a new home-away-from-home for your future visits to Boston. We appreciate your detailed review, and thank you for sharing your concerns while with us, as our team of Intuition Specialists are always happy to do whatever they can to ensure each of our guests are resting in comfort. We are pleased that our availability allowed for a room change and that the rest of your visit was such a joy. Please plan to settle in with us again when your travels next bring you back to Boston. Intuitively Yours, Copley Square Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

boutique hotel

Posted Feb 3, 2017
Pros: .Loved the wine tasting from 5-6pm
Cons: Would have liked a tea/coffee machine in the room but there was always beverages of some kind in the lobby.
Location: Good location in Backbay, close to stores and restaurants
Nice boutique hotel, good bedding, clean bathroom very helpful pleasant staff. .
Comment from Hotel Management
Feb 7, 2017 by CSH, Hotel Management
Dear Jacko, Wine Hour is our favorite time of the day and we are elated you could join us for a savory glass and great conversation with our team and others visiting Boston. We appreciate your wonderful comments and we look forward to welcoming you back, hopefully, one day soon. Intuitively Yours, Copley Square Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 3, 2017
Pros: Nice location, good internet connection, friendly staff
Cons: Amenities in room, ie coffee maker, larger refrigerator (have to ask for one), microwave
Location: Close to shopping and copley square
Quiet hotel, good breakfast, comfortable room, close to shopping, friendly staff
Comment from Hotel Management
Feb 7, 2017 by CSH, Hotel Management
Dear Guest, Your comments regarding the welcoming spirit of our Copley Square Hotel colleagues are most appreciated and we are thrilled that you enjoyed the culinary delights offered on our morning breakfast menu and our central and vibrant Back Bay location. We appreciate your added comments and hope that a return visit to Boston is soon in your plans, as we look forward to welcoming you again. Intuitively Yours, Copley Square Hotel