Exterior

Reviews of Courtyard by Marriott Boston Downtown

3.5 out of 5
Courtyard by Marriott Boston Downtown
275 Tremont St, Boston, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 546 out of 1001 reviews" "
Rating 8 - Good. 292 out of 1001 reviews" "
Rating 6 - Okay. 85 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location
Stayed 1 night in Apr 2024

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros = convenience, ease of valet and check in/out! Extremely nice staff! Superb breakfast (freshly made omlettes made to order!) clean rooms well stocked with amenities! Cons = bar closes at 10!!! Too early for boston life
Stayed 1 night in Apr 2024
Response from Casey W. on Apr 16, 2024
While we are happy to hear that overall your visit to Courtyard Boston Downtown was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can't get any closer to the theater. It's just a walk across the street. Parking only a block away. There are a handful of restaurants only blocks away. The staff were very friendly. The rooms were immaculate. And the beds were very comfortable. I would stay here again and recommend to a friend.
Stayed 1 night in Apr 2024
Response from Casey W. on Apr 10, 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review!

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Casey W. on Apr 8, 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Kelly

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Casey W. on Apr 8, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here off and on for 4 yrs. They helped me alot with my now 7 who was 3yrs old who got attacked by a dog and needed skin grafting, etc at Boston Mass General.
Stayed 2 nights in Mar 2024
Response from Casey W. on Apr 8, 2024
Thank you for your review. While your trips to our hotel have not been leisure trips, I am happy to hear that my staff has been helpful during your stays. We look forward to seeing you again soon.

10/10 Excellent

Zeus-Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Casey W. on Apr 8, 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Casey W. on Apr 8, 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

10/10 Excellent

Alexandru

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 6 nights in Mar 2024
Response from Casey W. on Apr 8, 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

6/10 Okay

Christina

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Bed was comfortable and room was clean. Hotel was inviting and dining options are good. I was awaken at 2am by what sounded like maintenance trying to get into someone’s room right across the hall from me. They banged on/messed with the lock and door for over an hour. This was uncalled for at such an early hour. I don’t know why they were doing this at 2am. Pillows were hard too.
Stayed 1 night in Apr 2024
Response from Casey W. on Apr 8, 2024
Thank you for your review of your recent experience at our hotel. We’re so sorry that you encountered less than stellar service and noise disruptions during your stay. Our guest's comfort and satisfaction is our number one priority and we have addressed your concerns with our team. We hope that next time your travels bring you to our area; you’ll visit us again so that we may have an opportunity to deliver a true Marriott experience! Thank you again for taking the time to share your comments.

6/10 Okay

AMY

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is in a great location. Rooms are small, especially bathrooms and furniture is really banged up. Pull out couch mattress was decrepit but rollaway was fine. Staff were fantastic and common areas well maintained.
Stayed 3 nights in Mar 2024
Response from Casey W. on Apr 8, 2024
Thank you for your review. Our location is definitely one of the things we are proud. Please note that your concerns have been passed on to our management team. We are doing everything we can to improve our property. We very much appreciated your business and thank you for staying with us. See you again soon!

8/10 Good

Mary Ann

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Casey W. on Apr 8, 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Jeanne

Stayed 1 night in Mar 2024
Response from Casey W. on Apr 16, 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Mar 2024
Response from Casey W. on Apr 8, 2024
Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in a location that brings our guest just a few steps away from must-see attractions and modern-day conveniences. We welcome you back anytime you are in the area!

10/10 Excellent

sherene

Liked: Cleanliness, staff & service, property conditions & facilities
Was perfect and met all our needs.
Stayed 1 night in Mar 2024
Response from Casey W. on Apr 8, 2024
Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff we encountered was friendly and helpful. It’s located a couple of blocks from the commons and public gardens. Will definitely stay again next time we come up to Boston.
Stayed 3 nights in Mar 2024
Response from Casey W. on Mar 20, 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 Excellent

Dan

Liked: Cleanliness, amenities
Great place
Stayed 1 night in Mar 2024
Response from Casey W. on Mar 20, 2024
We appreciate your positive feedback about our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay.

10/10 Excellent

Sue

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The king size bed was a queen and wasn’t very comfortable we had two rooms and the two queen beds were a full size bed. But the staff was very nice and the hotel was very clean.
Response from Casey W. on Mar 14, 2024
Hello- We only have rooms with either King size beds or double beds, we do not have queen size beds on this property. Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect.

10/10 Excellent

Karen Sue

Stayed 2 nights in Mar 2024
Response from Casey W. on Apr 8, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional and great to interact with. Cleaning lady was sweet and thorough in her work. I enjoyed the stay , but the rooms were a bit dated, small and bed uncomfortable. The hotel amenities need a bit upgrading, but the staff, food and services were spot on. Nothing to complain about in those areas.
Stayed 2 nights in Mar 2024
Response from Casey W. on Mar 14, 2024
While we thank you for your kind words regarding our staff, we are dismayed that we fell short of your expectations. We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our housekeeping and laundry team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon.

8/10 Good

Natalia

Liked: Staff & service, property conditions & facilities
Location is very convenient, although my view was of parking garage unfortunately . People on reception were friendly and helpful . Few things could’ve been cleaned better - window was visibly dirty and there was a lot of soap dried up soap residue in the shower on soap holder ( like really a lot , as if it was not cleaned for couple weeks at least , not sure how it was missed ) .
Stayed 1 night in Mar 2024
Response from Casey W. on Mar 14, 2024
Thanks for your review. Cleanliness is an important standard of service at Marriott. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.

10/10 Excellent

Alexandra

Stayed 3 nights in Mar 2024
Response from Casey W. on Apr 8, 2024
Thank you for staying at the Courtyard Boston Downtown We are delighted that you enjoyed your stay.

8/10 Good

David

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Casey W. on Mar 14, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Casey W. on Mar 14, 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Casey W. on Mar 14, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location in Boston.
Stayed 1 night in Mar 2024
Response from Casey W. on Mar 14, 2024
Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in a location that brings our guest just a few steps away from must-see attractions and modern-day conveniences. We welcome you back anytime you are in the area!

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Casey W. on Mar 14, 2024
Thank you for the review. We look forward to seeing you again soon!

4/10 Poor

Jennifer

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Parking was confusing, there were signs for Valet but no one there to utilize the service. The room was small and dirty. One very small trash, a mini fridge just sitting on the floor in a corner and it was all banged up. Not like any Marriott experience I have ever had.
Stayed 1 night in Mar 2024
Response from Casey W. on Mar 14, 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Lived it
Stayed 1 night in Feb 2024
Response from Casey W. on Mar 14, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Sharon

Stayed 1 night in Feb 2024
Response from Casey W. on Mar 20, 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

10/10 Excellent

Banafsheh

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is small and lacks a fridge. Additionally, the carpet appears old.
Stayed 1 night in Feb 2024
Response from Casey W. on Feb 27, 2024
Thank you for providing your feedback regarding your hotel room experience. We appreciate your comments and apologize for any inconvenience caused by the room size, lack of a fridge, and the condition of the carpet. Your comfort and satisfaction are important to us, and we will take your feedback into consideration as we strive to improve our accommodations.

10/10 Excellent

Alicia

Stayed 1 night in Feb 2024
Response from Casey W. on Apr 8, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Jiwon

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Casey W. on Feb 22, 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

10/10 Excellent

Andre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby service. Bath fan did not work or the remote for the tv.
Stayed 1 night in Feb 2024
Response from Casey W. on Feb 22, 2024
Thank you for bringing these concerns to our attention, and we sincerely apologize for any inconvenience you experienced during your stay. Rest assured, we take guest feedback seriously and are committed to ensuring a comfortable experience for all our visitors.

10/10 Excellent

Stephen

Traveled with partner
Close to theatre
Stayed 1 night in Feb 2024
Response from Casey W. on Feb 8, 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel to the local theatres! We are delighted by your rating and review of our high hospitality standards. We appreciate your business and look forward to welcoming you back again.

4/10 Poor

Alexander

No
Stayed 1 night in Feb 2024
Response from Casey W. on Feb 8, 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

2/10 Terrible

Xavier

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally outdated, run down. Poor customer service.
Stayed 1 night in Feb 2024
Response from Casey W. on Feb 8, 2024
Thank you for taking the time to share your comments about your stay! We are very sorry that your experience wasn’t up to your expectations. Our staff works very hard to provide guests with a clean, comfortable room, and top notch service. Your specific concerns have been discussed with our team to help us improve. We appreciate your business.

4/10 Poor

Keith

Traveled with family
Small and uncomfortable
Stayed 1 night in Jan 2024
Response from Casey W. on Feb 8, 2024
Thank you for taking the time to review your recent stay. Your honest opinion goes a long way into helping us improve ourselves so that we can better care for our cherished guests. Our hotel building, built in the 1920s does have that old-timey architecture on most of our floors, leading to some very cozy-sized rooms. With that struggle that we have here at the Courtyard Boston Downtown, we do our best to boast the beautiful spaces accessible to all of our guests, including our 15th floor lounge space with complimentary water and our Elk's Room located right by the main entrance to our lobby.

10/10 Excellent

cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was close to the theater and had plenty of dining options within walking distance
Stayed 1 night in Jan 2024
Response from Casey W. on Feb 8, 2024
Our location is definitely one of the things we are proud of about our hotel. We are so lucky to have a property in a location that brings our guest just a few steps away from must-see attractions and modern-day conveniences. We welcome you back anytime you are in the area!

10/10 Excellent

Heather, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities
The valet was very friendly and helpful
Stayed 1 night in Jan 2024
Response from Casey W. on Jan 29, 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

8/10 Good

Kara

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great but the room was very warm. They came and fixed it right away. The only other thing was that I left a big fluffy sweater in the wardrobe and called later that day to see if they had it. They told me that no one found it. That just made me sad that it went missing or was thrown away. Everything else was wonderful.
Stayed 1 night in Jan 2024
Response from Casey W. on Jan 29, 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

10/10 Excellent

Tiffany

Liked: Amenities
The staff here is absolutely incredible. I can probably count on 2 hands the amount of times in the 20 years I’ve stayed at hotels that staff was this nice & genuinely seem like they care about the job. The rooms were INCREDIBLY clean which is super important. Eat off the carpet clown. What I would say is the hotel could use some updating; as far as room furniture, lobby offerings, etc. Would really make this a destination location, esp with the W and Moxy on the corner. Overall very good experience. Thank you!
Stayed 2 nights in Jan 2024
Response from Casey W. on Jan 29, 2024
It’s great to know that your stay with us at the Courtyard Boston Downtown was as enjoyable as we hoped it would be. We will be sure to share your fantastic comments with our housekeeping and maintenance teams, who take special pride in the upkeep of our rooms. We’re looking forward to having you again as our guests!

10/10 Excellent

Arief

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for my trip purposes.
Stayed 2 nights in Jan 2024
Response from Casey W. on Jan 29, 2024
Our location is definitely one of the things we are proud of about our hotel. We are so lucky to have a property in a location that brings our guest just a few steps away from must-see attractions and modern-day conveniences. We welcome you back anytime you are in the area!

10/10 Excellent

Santiago

Stayed 1 night in Jan 2024
Response from Casey W. on Feb 8, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Stephanie

Stayed 1 night in Jan 2024
Response from Casey W. on Feb 8, 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

4/10 Poor

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Looks are deceiving.
The hotel itself is beautiful and location is perfect. We didn’t sleep much. The music from the nightclub Nextdoor kept us awake, it bumped and rattled our room even on the 9th floor. The mattress was uncomfortable and the pillows were horrible. Definitely not what I expected and considered leaving because it was so bad. Room was small but clean. This was the worst hotel we’ve stayed at and will not be returning.
Stayed 1 night in Jan 2024
Response from Casey W. on Jan 18, 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We appreciate your business.

4/10 Poor

Adriana

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Casey W. on Feb 8, 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Casey W. on Feb 8, 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person who checked me in was wonderful. Felt authentic and real. The bartender at the restaurant was very courteous and attentive
Stayed 1 night in Jan 2024
Response from Casey W. on Jan 18, 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 Excellent

Justine

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Casey W. on Feb 8, 2024
Thank you for the review. We look forward to seeing you again soon!