Ratings based on 1,327 Verified Reviews

4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2017
Excellent stay, very helpful staff, a lovely room and a super comfortable bed. They are doing some renovation to their external facade so occasionally will see a person on a crane, but did not bother me.
Comment from Hotel Management
Jul 20, 2017 by Fairmont Copley Plaza, Hotel Management
Thank you for your great feedback! We're delighted we could host your stay in Boston and sincerely hope that we'll have another opportunity to see you again in the future. Please come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

beautifully restored and maintained hotel

Posted Jul 11, 2017
Pros: answered above
Cons: the tv/cable was a bit iffy
Location: walking distance to a number of sites such as trinity church, boston gardens/commons, commonwealth avenue etc
Excellent staff and wonderful atmosphere. Food excellent.
Comment from Hotel Management
Jul 13, 2017 by Fairmont Copley Plaza, Hotel Management
Thank you so much for your positive review! We're delighted to see that you had such a nice stay with us and are looking forward to your return. Until then, safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Very classy hotel!

Posted Jul 5, 2017
The staff was wonderful. We were given a free upgrade from a queen bed to a king with a larger room. We also got free wifi because we were first time guests. You can also text things you need/want to the person that checks you in. Great hotel!!
Comment from Hotel Management
Jul 5, 2017 by Fairmont Copley Plaza, Hotel Management
Thank you for your kind feedback! We were happy to welcome you as first-time guests and are delighted to hear you had such an exceptional stay with us. Please come see us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Lovely location in town

Posted Apr 24, 2017
We picked this hotel because of it's central location. We weren't disappointed! Staff couldn't have been more helpful and the building has such character. Great place to stay.
Comment from Hotel Management
Apr 24, 2017 by Bailey C, Hotel Management
Hi Ian, thank you so much for sharing your feedback with us and your fellow travelers. We are thrilled to hear you enjoyed your stay and were able to take advantage of our central Back Bay location. We hope you had the chance to explore the nearby Newbury Street, full of amazing shops and restaurants. Thank you again and we look forward to welcoming you back again soon!
5 out of 5
by Alejandro

Posted Apr 19, 2017 on Hotels
Comment from Hotel Management
May 19, 2017
Thank you for your feedback, Alejandro; we greatly appreciate it. Looking forward to welcoming you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Right in the heart of where we needed to be!

Posted Apr 19, 2017
Pros: Everything! Room was wonderful, quiet. Amenities were terrific, staff was amazing.
Cons: Nothing!!
Location: Located near the Boston Commons so you could walk to most places, even the North End, although that would be far.
Truly a wonderful hotel and I highly recommend it to anyone who travels to Boston. We stayed in the Fairmount Gold location and the lounge on the 4th floor is amazing. The hotel is older (1912) and we loved the historic aspect of the hotel. I loved every minute of it. Everyone was amazing at the hotel and could not have been more professional and/or friendly.
Comment from Hotel Management
Apr 24, 2017 by Bailey C, Hotel Management
Hi Kar, Thank you so much for sharing your 5-star review with us. We are so happy you had a phenomenal visit and had the chance to experience our Fairmont Gold lounge. We love the you enjoyed the historic aspect of the hotel - we actually offer free tours to guests to learn more about the history, art, and architecture. Thank you again for your kind words and we look forward to welcoming you back soon.
1 out of 5
by A verified traveler

Worst Experience.

Posted Apr 12, 2017
Unhelpful Staff. You pay too much and you'd expect free bottle of water for the coffee machine. They have a bottle labeled 7$! I asked the receptionist he told me tap water is clean! He wants me to fill it from the bathroom! Cheapness of the management is sad
Comment from Hotel Management
May 25, 2017 by General Manager, Hotel Management
We are sorry to hear your stay was not all you hoped it would be. Our leadership team takes all these reviews seriously and we review them to assess the ways we are contributing to excellent visits, as well as seeking out avenues for improvement. While there is never a second chance to make a good first impression, we thank you for your genuine input about your visit and hope that you will consider staying with us again during your next trip to Boston and allow us a chance to make amends.
5 out of 5
by A verified traveler

Posted Apr 11, 2017 on Hotels
Comment from Hotel Management
May 25, 2017
Thank you for your feedback. Looking forward to welcoming you back again soon!
3 out of 5
by edward f

You need to stay here once.

Posted Apr 10, 2017 on Hotels
Super convenient and lovely location. Iconic hotel which I enjoyed experiencing once. I much prefer the amenities of the Marriott Copley Place.
Comment from Hotel Management
May 25, 2017
Thanks for your review, Edward. We hope you will allow us another opportunity to "wow" you during your stay.
5 out of 5
by Lauren

Boston weekend

Posted Apr 9, 2017 on Hotels
Great location. Beautiful hotel and very helpful and friendly staff
Comment from Hotel Management
May 30, 2017
Thank you for your feedback; we greatly appreciate your comments. Looking forward to welcoming you back again soon, Lauren!