Great location but very mediocre in comparison
Posted Nov 8, 2016
Compared to other 4-5 star hotels in the same neighborhood, The Fairmont, shows many signs of being old and tattered after you leave the opulently renovated lobby and 1st floor bar. Our room (107) and all others on the south side of the hotel are up against a parking garage offering virtually no view whatsoever. Things were clean and the staff was pleasant but the real estate is old and tattered and isn't equal to that of the Taj, The Lenox, the Mandarin, or others.
Comment from Hotel Management
Nov 16, 2016 by Sarah , Hotel Management
Hello Dean, thank you for reviewing your recent visit. We are happy to hear that the ambiance of the lobby and OAK Long Bar + Kitchen. However, we are sorry to hear that the rest of your experience did not exceed expectations. If you have time, please reach out as we would like to hear about you visit in more depth. Thank you again for your feedback.