Ratings based on 1,552 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

So close to airport

Posted Aug 21, 2016
Very easy access to airport, rental car return very easy to find, were there about 5 min after checking out with no toll to pay. In spite of being so close to airport it was very quiet. Breakfast was great. Had supper in small bar/ cafe area and food was good. Didn't see much around close as far as dining.
5 out of 5
by A verified traveler from Norfolk VA

Nice hotel close to Logan Airport & T into Boston

Posted Aug 21, 2016
Pros: the Two doors Down lounge provided good food at good price; indoor pool & exercise room; comfortable beds and pillows
Cons: decor in front lounge looked dated
Location: Boston
when asked about traffic at specific time o f day -725- and return of rental, I was advised to return car night prior to flight, given gate for pick-up and told what time to be ready for shuttle to Logan the next morning.
3 out of 5
by A verified traveler

少し不便だがビジネスには適したホテル

Posted Aug 19, 2016
スタッフの対応や部屋の清潔さには問題なし. ただし,セーフティーボックスや冷蔵庫がなかったのでご注意を.
Comment from Hotel Management
Aug 20, 2016 by Manager, Hotel Management
Thank you for feedback about your experience at our hotel. We are happy your overall stay was satisfactory, but I am disappointed we missed meeting some of your expectations. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Best Regards, Matthew Harrison
4 out of 5
by A verified traveler from Aruba

close to airport, restaurant best lasagna ever!

Posted Aug 17, 2016
Pros: see above
Cons: If I could switch off the A/C completely I would have, but there was no option for that, so I just highered the temperature
Location: airport close by, not much to do in this area
close to airport, free shuttle, nothing much in the area, best lasagna ever purchased at the indoor small bar/ restaurant ground floor, theme of this hotel is a bit farm style, so not modern. great beds and pillows, A/C in the room, nice bathroom with products. breakfast starts at 6am, which is great for travellers, and since I had to take the free shuttle at 4am! the reception handed me a free snack pack with water and some nibbles, so nice.
Comment from Hotel Management
Aug 19, 2016 by Manager, Hotel Management
Miriam, we are delighted that you enjoyed your stay at the Hampton Inn Boston-Logan Airport, and we thank you for taking the time to post your comments online. It was great to read that our location near the airport was perfect for your trip and we eased the hassles of airline travel by providing everything you needed in-house. Thanks for appreciating our Two Doors Down Lounge and Restaurant, and our Chefs and restaurant team will be delighted to read your comments. It was our pleasure having you as our guest and we hope to see you again.  Best Regards, Matthew Harrison
4 out of 5
by A verified traveler

shuttle service

Posted Aug 9, 2016
Pros: close to airport
Goeie shuttle service. Ontbijt goed. Grote, ruime kamers.
Comment from Hotel Management
Aug 12, 2016 by General Manager, Hotel Management
Thank you for letting us know that you had a great stay with us at the Hampton Inn Boston-Logan Airport, and our proximity to the airport along with complimentary shuttle service made your visit even better. Our goal is to provide our guests with all the comforts of home while away from home, and to make their stay with us an outstanding experience! We thank you for being our guest and hope to see you again on your next trip to Boston. Best Regards, Matthew Harrison
1 out of 5
by A verified traveler

I already told you in my previous review.

Posted Aug 8, 2016
Have already reviewed this hotel for you. It is incredibly bad. Filthy, run down and way overpriced.
Comment from Hotel Management
Aug 13, 2016 by General Manager, Hotel Management
We truly appreciate you taking the time to share your recent experience at our hotel. Thank you for your comments about the price you paid relative to the value received. With our complimentary grab-and-go breakfast, free Wi-Fi and spacious suites with fully equipped kitchens, we hope you will agree our hotel is a great value relative to many other hotels. We apologize for the level of cleanliness and that you were expecting a more modern look for our property. Thank you again for your feedback, and we hope you will give us the opportunity to host you on your next visit to our area. Sincerely, General Manager
2 out of 5
by A verified traveler

no real restaurant

Posted Aug 1, 2016
Pros: Easy check in. Good shuttle.
Cons: Stuffy room with small beds.
flew in late and needed a proper meal. Hotel billed as having a restaurant. It does not. 'Dinner' was very limited menu in a room with few tangles. Unsatisfactory.
Comment from Hotel Management
Aug 2, 2016 by Manager, Hotel Management
Thank you for your feedback and sharing your observations for future travelers. One of our goals is for our guests to have a favorable and memorable stay so they want to come back again and again. We apologize for not meeting your expectations and that we did not have a full service restaurant. We will verify the information on our website to be sure the information is current and accurate. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Best Regards, Matthew Harrison
4 out of 5
by A verified traveler from Norddeutschland

Sehr gute Lage zum Boston Flughafen, aber teuer

Posted Jul 30, 2016
Pros: Shuttleservice alle 20min zum Flughafen/Metro-Station
Cons: Freundlichkeit des Personals in der Lobby, zum Teil Desinteresse oder eher störend, waren immer mit irgendwelche n Erfassungen im System beschäftigt.
Location: In der näheren Umgebung überwiegend Industrie! Target in der Nähe ist gut.
Waren drei Nächte in diesem Hotel. Lage zum Flughafen ist sehr gut, auch die Shuttle zum Flughafen oder zur Metro-Station alle 20min sind ein toller Service! Wir hatten am Ende der Reise leider kein Auto mehr und das ist bei der Lage des Hotels in einem Industriegebiet schwierig...
Comment from Hotel Management
Jul 31, 2016 by General Manager, Hotel Management
Thank you for being our guest. We appreciate you highlighting our closeness to the airport and our scheduled shuttle service in your review. We value your observation regarding our staff and apologize for any inconvenience. We are also sorry that you were not happy with our pricing much. We work hard to provide value with our amenities, modern on-site facilities and clean suites, so we hope that our guests will agree our hotel is a great value relative to many other hotels. Thank you again for your feedback, and we hope you will give us the opportunity to host you on your next visit to our area. Best Regards, Matthew Harrison
5 out of 5
by A verified traveler from united kingdom

Very practical hotel with great transport links.

Posted Jul 27, 2016
staff were friendly and helpful. Room was spacious and had everything you'd expect from an airport hotel. Airport transfer will also drop you off at the nearest T station which is a direct line to downtown Boston. I'd happily stay here again.
Comment from Hotel Management
Jul 28, 2016 by General Manager, Hotel Management
We are delighted that you enjoyed your stay at the Hampton Inn Boston-Logan Airport, and we thank you for taking the time to post your comments online. We are happy our location near the airport was perfect for your trip and we eased the hassles of airline travel by providing everything you needed in-house – friendly and helpful staff, delicious dinner in our own Two Doors Down Restaurant and Lounge, a clean and comfortable guest room for a relaxing night's sleep, complimentary breakfast, and shuttle service for airport. We thank you for being our guest and hope to see you again on your next trip to Boston. Best Regards, Matthew Harrison
4 out of 5
by A verified traveler from Wyoming

Convenient for visiting Boston.

Posted Jun 10, 2016
Stayed two nights for a quick visit before heading up to Maine. Hotel is a bit dated, and the pool looks nothing like the picture. HOWEVER, I would not stay anywhere else: the staff is fabulous, helping with any issue, 24 hrs a day; breakfast was great; 24 hr shuttle to\from airport or T station. Don't stay anywhere else.
Comment from Hotel Management
Jun 11, 2016 by Manager, Hotel Management
Thank you so much for the fabulous review and sharing your experience about your wonderful stay at the Hampton Inn Boston-Logan Airport! I am happy you found the room clean, comfortable and with all the amenities you needed, but your comments about the friendly and helpful staff who exceeded all expectations, responded to all requests quickly and with a smile, absolutely made my day! It was also great to read you enjoyed our complimentary and delicious breakfast, and our shuttle service worked well connecting you to the places you wanted to go. Thanks once more for being our guest and we would love to welcome you back the next time your travels bring you to Boston. Best Regards, Omar Aquino