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Reviews of Hilton Boston Back Bay

4 out of 5
Hilton Boston Back Bay
40 Dalton St, Boston, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 807 out of 1432 reviews" "
Rating 8 - Good. 344 out of 1432 reviews" "
Rating 6 - Okay. 148 out of 1432 reviews" "
Rating 4 - Poor. 69 out of 1432 reviews" "
Rating 2 - Terrible. 64 out of 1432 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anne S

Traveled with family
The front desk employees were excellent and so helpful. The women at breakfast made our day! Kind, cheerful, and welcoming. Thank you.
Stayed 1 night in Apr 2024
Response from Rene R Vega on Apr 24, 2024
Thank you

6/10 Okay

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
When we checked in and went up to our room it was not what I had reserved. I reserved a corner room with king bed. This room was neither! Went back down to desk and was told "no corner rooms available " that's too bad that's what I paid for. After a while a corner king room became available.
Stayed 1 night in Apr 2024
Response from Rene R Vega on Apr 24, 2024
thank you

10/10 Excellent

Robert Thomas O'Reilly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here every year for Boston Marathon. Consistently excellent.
Stayed 5 nights in Apr 2024
Response from Rene R Vega on Apr 20, 2024
than you

6/10 Okay

Lisa

Traveled with family
Stay here only for the location. Rooms are very dark and gloomy. Great it you need to sleep during the day, however, most of the time we had to used our cell phone flashlight. Walls, carpeting, furniture are black/dark gray and lighting is very dim and limited.
Stayed 3 nights in Apr 2024
Response from Rene R Vega on Apr 20, 2024
the light didn't work in the room, did you reported this to the desk agents.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Rene R Vega on Apr 12, 2024
thank you so much

4/10 Poor

Lorna

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Shower was barely warm. Mandatory$25 to spend each day so coffee was $6 yogurt$ $16! Stupid expensive, mediocre accomidation. Personnel were nice enough.
Stayed 2 nights in Apr 2024
Response from Rene R Vega on Apr 10, 2024
fees are posted on the Site

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Apr 2024
Response from Rene R Vega on Apr 9, 2024
thank you

10/10 Excellent

Stefaniestefanie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great custome service
Stayed 1 night in Apr 2024
Response from Rene R Vega on Apr 9, 2024
thank you

6/10 Okay

Yanrong

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I called once for slippers, somebody might came when I was taking shower (I was not able to open the door when he or she knock the door) and did not drop anything off at the door. The. I called at around 10 for a women’s pad and slippers and waited until 11:30pm, nobody came. I know they might be busy but this is really not a good experience.
Stayed 1 night in Apr 2024
Response from Rene R Vega on Apr 9, 2024
thank you

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rene R Vega on Apr 9, 2024
Thanky u

8/10 Good

Spencer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Easy check-in ans Check-out, and the staff is friendly. The beds are a little stiff for my liking, but thats only a small gripe.
Stayed 4 nights in Mar 2024
Response from Rene R Vega on Apr 3, 2024
Thank you

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff
Stayed 1 night in Mar 2024
Response from Rene R Vega on Apr 3, 2024
Thank you

10/10 Excellent

Brianna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were so friendly and so helpful. We were there for the Anime Boston Convention and had a LOT of bags. Staff helped find a bag cart when there was none to be found and even unloaded our car for us. Beds and pillows were beyound comfortbale and room was spacious. They do have parking for fee, but i loved that you could come and go with no extra fee, thats very rare in Boston. Also the water pressure was fantastic, with excellent lighting in the bathroom. All in all great experience!
Stayed 2 nights in Mar 2024
Response from Rene R Vega on Apr 3, 2024
Thank you

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to alot of the events and easy to navigate.
Stayed 3 nights in Mar 2024
Response from Rene R Vega on Apr 3, 2024
Thank you

6/10 Okay

Sean

Business traveler
Liked: Staff & service
No internet access in the room during stay.
Stayed 2 nights in Mar 2024
Response from Rene R Vega on Mar 27, 2024
thank you

10/10 Excellent

Soliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rene R Vega on Mar 27, 2024
thank you

10/10 Excellent

Alysia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rene R Vega on Mar 27, 2024
Thank you

6/10 Okay

Shayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rene R Vega on Mar 27, 2024
thank you

6/10 Okay

Maria, Los Angeles

Liked: Cleanliness, amenities, property conditions & facilities
The property was good, however there were a lot of things in the room that were broken and had to be replaced, such as the coffee machine, the hair dryer, the safe, and not refilling the shower gel bottle in the shower. And the staff was not very kind all the time when calling them to replace the items they should’ve checked when preparing the room for a guest. Also, it would’ve been really nice if they would inform the guests that they have a food and beverage credit each day, so that it could be used.
Stayed 4 nights in Mar 2024
Response from Rene R Vega on Mar 24, 2024
we are so sorry to mis this opportunity to make it right for you.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent. They went out of their way to take care of me and my requests. I will definitely stay there again.
Stayed 2 nights in Mar 2024
Response from Rene R Vega on Mar 24, 2024
Thank you

8/10 Good

Ian

Stayed 1 night in Mar 2024
Response from Sidneia Semedo on Mar 21, 2024
Thank you

10/10 Excellent

Brian, Denver

Liked: Amenities, property conditions & facilities
Slightly awkwardly placed main entrance. But, the hotel is very clean, quiet when in your room, and in a great location of the Back Bay.
Stayed 1 night in Mar 2024
Response from Rene R Vega on Apr 3, 2024
thank you

2/10 Terrible

Nicholas

Stayed 3 nights in Mar 2024
Response from Rene R Vega on Apr 9, 2024
so sorry for this situation

2/10 Terrible

Kelly

Stayed 1 night in Mar 2024
Response from Rene R Vega on Apr 9, 2024
so sorry for this situation

8/10 Good

Brenden

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great. Clean. Near to all the shopping.
Stayed 3 nights in Dec 2023
Response from Rene R Vega on Mar 17, 2024
Thank you

6/10 Okay

Drake

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Rene R Vega on Mar 16, 2024
thank you

2/10 Terrible

Willamina

Stayed 1 night in Mar 2024
Response from Rene R Vega on Apr 3, 2024
Thank you

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great service, very central.
Stayed 2 nights in Mar 2024
Response from Rene R Vega on Mar 13, 2024
Thank you

8/10 Good

Mylasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Rene R Vega on Mar 8, 2024
Thank you

2/10 Terrible

Ramona

Disliked: Cleanliness, staff & service, property conditions & facilities
I paid for paronamic view they put me in a box with the smallest window . They were ok at the front desk, is as if they just didn’t care - Will never stay there again.
Stayed 1 night in Jan 2024
Response from Rene R Vega on Mar 8, 2024
so sorry for this

8/10 Good

Ruchika

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice place to stay
Stayed 2 nights in Mar 2024
Response from Rene R Vega on Mar 8, 2024
thank you

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price fix meal options! Some of the tastiest salmon I’ve had!
Stayed 1 night in Mar 2024
Response from Rene R Vega on Mar 8, 2024
Thank you

10/10 Excellent

celia

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Rene R Vega on Mar 8, 2024
thank you

10/10 Excellent

Yohana, Aventura

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from Rene R Vega on Mar 2, 2024
Thank you

4/10 Poor

wei

Disliked: Staff & service
Send down to lobby after false alarm. Staffs didn't provide any explanation.
Stayed 1 night in Feb 2024
Response from Rene R Vega on Mar 8, 2024
so sorry for this

10/10 Excellent

William, Hugo

Stayed 2 nights in Feb 2024
Response from Sidneia Semedo on Mar 21, 2024
Thank you

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rene R Vega on Feb 29, 2024
thank you

10/10 Excellent

Kenia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel
Stayed 2 nights in Feb 2024
Response from Rene R Vega on Feb 23, 2024
Thank you

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rene R Vega on Feb 21, 2024
Thank you

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rene R Vega on Feb 21, 2024
Thank you

4/10 Poor

dhyalma, bronx

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
It looked clean, but we got bitten by bedbugs!!!😡😡Room 1708
Stayed 1 night in Feb 2024
Response from Rene R Vega on Feb 21, 2024
after having a company to verify this situation the test from the company came back as negative, we still treated the room as it was, but the test still is negative.

10/10 Excellent

Allen Dawley

Traveled with family
Liked: Staff & service, property conditions & facilities
Everyone was very friendly and the rooms and place beautiful- only issue was it was a little noisy in hallways from guests
Stayed 2 nights in Feb 2024
Response from Rene R Vega on Feb 21, 2024
Thank you

10/10 Excellent

Qiong

Stayed 3 nights in Feb 2024
Response from Sidneia Semedo on Mar 21, 2024
Thank you

8/10 Good

Meredith

Liked: Staff & service
quiet good view from window
Stayed 2 nights in Dec 2023
Response from Rene R Vega on Feb 17, 2024
Thank you

10/10 Excellent

Justin

Stayed 3 nights in Feb 2024
Response from Sidneia Semedo on Mar 21, 2024
Thank you

4/10 Poor

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We did not have a working shower for both nights of our stay
Stayed 2 nights in Feb 2024
Response from Rene R Vega on Feb 11, 2024
we do apologize for this situation feel free to contact the hotel directly

8/10 Good

Leonce J.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Rene R Vega on Feb 10, 2024
thank you so much

2/10 Terrible

Michael

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service
Never book this property
Stayed 1 night in Feb 2024
Response from Rene R Vega on Feb 8, 2024
so sorry for this situation.

2/10 Terrible

Sumi

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel charges us 4 separate incidental deposit charges on 4 separate days $600, $740, $340 & $199. My daughter needed to stay a week wile still going to collage every day, her roommate had Covid. We originally paid $1,133 for a week plus $600 deposit. But hotel continued to charge extra deposit charges for no reason and would not help to fix it. 3 days straight I tried calling 3-6 times a day. The employees answering the phone would put me on hold and then drop the call. I was calm and kind, regardless of how horrible I was being treated. I tried emailing the Hilton web sight for help. They connected me with a manager from a different hotel, then a reached again and no reply. My daughter tried to ask for help at desk and they told her they charge every day for deposits and she’ll just have to wait for check out to see what happens. I’ve stayed at this hotel many times, it was my favorite in Boston, never once did I receive more than one deposit charge. So in total we were charged $1,133 for room and $1,900 in deposit fees!! My daughter is quite, just was going to classes all day there was no issue or reason for these extra deposit charges. Accidents happen, I get we all make mistakes. But to ignore a problem to not admit or try to fix a mistake for a guest and to continue to add unessasry charges to 18 year old kid, intimidating them and refusing to help them is beyond bad customer service!
Stayed 6 nights in Jan 2024
Response from Sidneia Semedo on Feb 7, 2024
Hello Sumi,Thank you for your honest review. I am terribly sorry that we did not provide the exceptional service or assistance you deserved. We apologize for all the confusion regarding your daughter's portfolio. We have reviewed and refunded the appropriate amount back to the credit card on file. Please feel free to reach out to us if you have any additional questions.

10/10 Excellent

Tomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good property
Stayed 6 nights in Dec 2023
Response from Sidneia Semedo on Feb 8, 2024
Thank you