Ratings based on 1,113 Verified Reviews

4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Boston

Alarm Clock

Posted May 4, 2017
Pros: Bathroom was super - great shower and huge soaking tub.
Cons: Get rid of the alarm clock!
Location: Conveniently located right downtown.
I stayed at this hotel for one night, and unfortunately the alarm clock started playing music at 4 AM. As if that weren't bad enough, the alarm went off at 6 AM. No joke. Also, the refrigerator didn't work. The property is lovely, but I cannot recommend this hotel.
2 out of 5
by A verified traveler

Nobody there!

Posted Apr 9, 2017
Pros: Room was nice, restaurant food was good, location good.
Cons: Attitude of all staff, from valet to greeters to waiter and service people (who never came to clean our room for the our entire stay).
Arrived on a rainy and cool day in April. First encounter was with the valet who told us in an indifferent manner to leave the car with the keys in it and go check in while someone will eventually come park the car. Really? No smile or welcome or even a simple offer to help with the few pieces of luggage. Check in went well, but overall treatment was sadly such that we will not be staying at any Intercontinental Hotels in the future. It is the worst treatment we have received in all the years we have traveled, and we are quite the traveling family. Even at the restaurant, the waiter forgot to bring the wine we requested with our meal, and simply did not have a happy and welcoming attitude. Food was good, but service simply not there. Not one smily and welcoming staff to be seen through our entire stay. A true letdown and disappointment by Intercontinental staff in Boston.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to downtown.

Posted Apr 4, 2017
Went to Boston to see two bands. Seven Spires and Firstbourne. Great metal bands. The bar was great at the hotel. Luis the concierge was a great help and always friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good business hotel

Posted Mar 13, 2017
After a long flight this was a welcome stop, modern, stylish, clean, pleasant staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from ct

Posted Feb 25, 2017
Loved the hotel. They are pet friendly so my granddog was able to visit me. Staff is wonderful.
5 out of 5
by Abby

This traveler left a rating score only Posted Feb 23, 2017 on Hotels
4 out of 5
by Ellen

This traveler left a rating score only Posted Feb 21, 2017 on Hotels
5 out of 5
by Lisa

This traveler left a rating score only Posted Feb 20, 2017 on Hotels
5 out of 5
by shannon

This traveler left a rating score only Posted Feb 14, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 14, 2017 on Hotels