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Reviews of Onyx Boston Downtown

4 out of 5
Onyx Boston Downtown
155 Portland St, Boston, MA

Reviews

8.4

Very Good

Rating 10 - Excellent. 506 out of 1029 reviews" "
Rating 8 - Good. 278 out of 1029 reviews" "
Rating 6 - Okay. 144 out of 1029 reviews" "
Rating 4 - Poor. 56 out of 1029 reviews" "
Rating 2 - Terrible. 45 out of 1029 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eric Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully kind staff and right next to TD Stadium and the surrounding sports bars and restaurants. Super close to the freedom trail as well.
Stayed 3 nights in Jan 2024

10/10 Excellent

Shannon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got nervous after booking due to recent bad reviews that I read after booking. After my stay I am happy to report I had a great stay. Complaints about no shower supplies and hot water were not true. In fact the shower was great. Staff were quiet and helpful. Breakfast was grab and - nothing unusual but plenty of choices to take the edge of your morning munchies…. And you can’t beat the close proximity to TD Garden and plenty of places eat at the HUB and easily accessible snacks. Will return.
Stayed 1 night in Mar 2024

10/10 Excellent

Mergid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to TD Garden and North Station. Convenient location. Breakfast very minimal and basic.
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Really liked this hotel. Very close to TD Garden and walkable to many restaurants and bars.
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrei

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Mary Alice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly pro’s for this property the few cons are our room 610, was located near some type of fan/motor running which was loud enough we almost asked to change rooms. The light in the bathroom is automatic and basically turns on, on your way in; even with the light turned low it’s a blast of light during the night. Closing the door doesn’t help as it’s frosted glass. Other than that the staff was accommodating with good customer skills. We’d definitely stay again but Uber in from outside the city lol those streets are crazy!
Stayed 2 nights in Mar 2024

10/10 Excellent

jenny

Stayed 1 night in Feb 2024

8/10 Good

Olivia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Super close to TD garden, so it was perfect to stay for an event. Room was beautifully done and was quiet throughout the night! Only thing that could be improved is better planning for the valet…the guys working the valet were very attentive and hardworking! But it did take an hour to get the car after checking out.
Stayed 1 night in Mar 2024

10/10 Excellent

Robby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a short walk to TD Garden and the surrounding bars and restaurants! Friendly staff and a clean room!
Stayed 2 nights in Mar 2024

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Walking distance from the train, T, North End and Quincy Market area.
Stayed 1 night in Mar 2024

10/10 Excellent

Danny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Close to TD center and subway entrance. Walkable to old Boston.
Stayed 2 nights in Mar 2024

6/10 Okay

Blake

Traveled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Overall was fine but phone was broken and seemed like every staff we talked to was abrasive
Stayed 1 night in Mar 2024

10/10 Excellent

Inga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice that there was a doorman. The street was very quiet, but we short females felt safe walking back late. The room was fresh, clean, and beautiful even though there was no view. Breakfast was minimal, but we were planning on eating out anyway. Close to the subway.
Stayed 1 night in Mar 2024

6/10 Okay

Dominique

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Liked that it was right around the corner from td garden and they had valet. However, service desk staff wasnt too enthused and when we got to our room we had no towels
Stayed 1 night in Mar 2024

8/10 Good

Jennifer, Prospect

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was not ready at check-in time but they were able to change our reservation to an available room. Would stay again
Stayed 1 night in Mar 2024

8/10 Good

Aspen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent in downtown area. You can walk to many site seeing places with in 15 mins. Such as : Quincy market, Freedom Trails, New England Acqurium, Meusum of Science. But i wish they would be more generous with bottled water, a coffee maker in the room.
Stayed 3 nights in Mar 2024

8/10 Good

MIRNA EL

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Lisa

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Bernadette

Traveled with group
Disliked: Amenities
Onyx Hotel needs to update website. Nothing like pictures as far as having a restaurant or bar, no room service for deluxe rooms booked as to fact they have no restaurant or bar. Front desk was non inviting whatsoever. No mini bar in room, just water n chips 5x over priced . No robes, shower sucked. Pipes clanging entire time in shower. No comforters or down filled anything for bedding. Best part of the stay was the valet customer service. Be glad those guys greeting customers first and are there most of night. I've been in industry for years. Felt robbed by one night stay costing over $350 especially thinking onsite restaurant and lounge, and room service as was told. Need to fully update website. Pictures must be 10 years old. Front desk was so dreary and unwelcoming, I even had to ask kid if this was place to check in. Seriously give the Valet gentlemen 5 stars hotel itself a 2 .
Stayed 1 night in Mar 2024

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Limited ‘complimentary breakfast’. Nothing to write home about considering cost of rooms.
Stayed 1 night in Mar 2024

2/10 Terrible

victoria

Business traveler, Traveled with family
Disliked: Amenities
I am very disappointed in my stay. The bed had hair in it as well as we had no water bottles. The next morning we went downstairs and there was no coffee made as well as no toaster for our bagels. The amount of money they charge and still charged me $65.00 to park my car. The room was so hot and the hair on the bed was disgusting.
Stayed 1 night in Mar 2024

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Amanda

The property has a picture of a bar. There is no bar present. Booked a king room and was given 2 doubles. The location is great if going to td garden.
Stayed 2 nights in Mar 2024

8/10 Good

jan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Place was pretty clean, convenient to TD Garden and restaurants. Water was cloudy and undrinkable, which is probably the reason for not giving 5 stars for cleanliness. Breakfast selection was very good. Better than expected. Would stay again but bring my own water.
Stayed 1 night in Mar 2024

10/10 Excellent

Prathavan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Feb 2024

6/10 Okay

Sara

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Fanny

Stayed 1 night in Mar 2024

6/10 Okay

Yanni

Traveled with partner
Liked: Cleanliness, amenities
The only issue that I had was the bed was flat, when I woke up I had lower back pain
Stayed 1 night in Mar 2024

10/10 Excellent

Doris, Stamford

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love our stay the hotel is beautiful 10/10
Stayed 1 night in Mar 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Marina

Liked: Amenities
Clean and modern 2 min walk to TD Garden.
Stayed 1 night in Feb 2024

10/10 Excellent

Alyssa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not our first stay here and definitely won’t be the last. Everyone is always so friendly and the rooms are clean and modern. The bed is also A , and I’m very particular about my hotel stays.
Stayed 1 night in Mar 2024

6/10 Okay

Riley

Traveled with partner
Liked: Cleanliness, staff & service
rooms themselves are nice, but the hotel is not nice. it is relatively loud in the rooms - even being on 9th floor can hear yelling from street and non stop honking. I wouldn’t consider this to be a 4 star hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Tara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect night stay after visiting TD Garden
Stayed 1 night in Mar 2024

4/10 Poor

Zachary

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Peter

Stayed 1 night in Feb 2024

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice bathrooms
Stayed 3 nights in Feb 2024

6/10 Okay

Riley

Stayed 1 night in Feb 2024

8/10 Good

Olivia

Traveled with group
Liked: Property conditions & facilities
Was a super nice room! Felt like the beds could’ve been a lot nicer though. There was a stain on one of our comforters and the mattresses were pretty hard and low to the ground. Bathroom was super nice and the room was a cute theme.
Stayed 1 night in Feb 2024

6/10 Okay

Brianna

Liked: Cleanliness
Disliked: Staff & service
Nice rooms
Stayed 1 night in Feb 2024

8/10 Good

Alistair

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our one night in Boston at this hotel. The rook itself was modern, clean, and nicely decorated. We easily walked to the North End and the New England Aquarium which were our priorities for our quick visit. The room was quiet as it was not on the street side of the building. Downside to that is that our view was just of another building, but not a big deal. The continental breakfast was fine, bagels, cereal, danish, fruit, yogurt, coffee and juice. Two cons stand out, the water did not get warm enough in the evening for a shower, but it was fine in the morning. So, I’m not sure what that was. And a coffee maker in the room would have been nice. But that’s minor. We got the room for $160/night which was definitely a good deal. The valet parking cost $62 which might be a bit more than area garages, but the convenience was worth it. Overall, I would stay at this hotel again.
Stayed 1 night in Feb 2024

10/10 Excellent

Eunice

Stayed 1 night in Feb 2024

6/10 Okay

Coriander

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's across the street from TDGarden so all the restaurants nearby are sports bars
Stayed 3 nights in Feb 2024

10/10 Excellent

Jamie, lee

Traveled with partner
Liked: Staff & service, property conditions & facilities
Fast, easy check in. Hotel looks to be in the midst of remodel, rooms and bathrooms were great, brand new with nice furnishing. The bar was not open on our arrival or any food options
Stayed 1 night in Feb 2024

8/10 Good

Miseo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Stephanie

Stayed 1 night in Feb 2024

10/10 Excellent

Richie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Leah

Stayed 1 night in Feb 2024