Ratings based on 1,704 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2017
Good location. But small space and lack of items in a room.
Comment from Hotel Management
May 25, 2017 by General Manager, Hotel Management
Thank you so much for staying at the Onyx and taking time to share your experience with us. Best, Jessica
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2017
High quality hotel; very plush and comfortable room
Comment from Hotel Management
May 22, 2017 by Jessica-GM, Hotel Management
Thank you so much for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good

Posted May 11, 2017
Hotel was nice and most of the staff was helpful and friendly. Only complaint is $15 for 2 boxes of breakfast cereal. The woman working in the restaurant area was rude and was annoyed that we took the cereal 10 minutes before they opened.
Comment from Hotel Management
May 25, 2017 by Jessica - GM, Hotel Management
Thank you so much for reaching out to let us know about your experience at our restaurant. I will make sure to share this with their management team. We can definitely improve on this.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Boston Convention

Posted Apr 9, 2017
Pros: Friendly staff
Location: Walking distance to many areas
The hotel staff were very nice and accommodating. Room service was too expensive but that is the price you pay for convenience. The only downside was the fire alarm at 0600 on the day I was checking out.
Comment from Hotel Management
Apr 18, 2017 by General Manager, Hotel Management
Thank you so much for reaching out to share your experience with us. I'm glad you enjoyed the location and staff. I'm sorry about the alarm. We are happy to report that it was a non-emergency and the issue was taken care of quickly. Best, Jessica
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto Canada

Nice location to everything we required

Posted Apr 2, 2017
We had a great time.location was fantastic.food was outstanding.close all the attractions people were friendly.would definitely return there again
Comment from Hotel Management
Apr 18, 2017 by General Manager, Hotel Management
I'm so happy to read that you had a great time and really enjoyed the location and staff. Safe travels, Jessica
5 out of 5
Recommended
for Business Travelers
by A verified traveler

The best choice if you have business in the area

Posted Mar 26, 2017
Pros: Facilities for business travelers.
Cons: I was supposed to get free WiFi with my purchase, but it was not included the last time. (I used my hotspot and did not make an issue of it.)
I have had to stay in Boston several times recently to deal with business at the federal building, and this is the best choice of the three hotels within 1/2 mile walk. The staff is very helpful and accommodating. To me, the key is that good work desk in each of the rooms I've stayed in. There is room to spread out and get something done, and the chair can be set high enough to work comfortably on your laptop. If you get in late, the steak at the bar is a decent meal, but it is a short walk to the North End with an embarrassment of first rate restaurants. Prices fluctuate tremendously depending on whether there is a game at the Garden
Comment from Hotel Management
Apr 18, 2017 by General Manager, Hotel Management
Thank you so much for reaching out to share your experience and feedback with us. I'm so happy that you enjoy out hotel, and I hope we see you again soon. Safe travels, Jessica
5 out of 5
Recommended
for Everyone
by A verified traveler from Southwest Missouri

Great little hotel close to TD Arena!

Posted Mar 24, 2017
Quiet, comfortable, nicest staff ever - friendly and helpful. Free morning coffee in the lobby and breakfast at the restaurant was very good. Walking distance to all the main site seeing areas. This is our second stay at The Kimpton Onyx.
Comment from Hotel Management
Apr 18, 2017 by General Manager, Hotel Management
Thank you for staying with us Janet! I hope that you will have many more stays with us. Best wishes, Jessica
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2017
Great location not one of the nicer Kimptons. Nine Zero is a nicer hotel.
Comment from Hotel Management
Apr 18, 2017 by Jessica - GM, Hotel Management
Thank you for sharing your feedback with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 5, 2017
Pros: Proximity to TD GARDEN.
Cons: Lift and carpets
Location: Great
Good. Staff v good. Haymarket railway station is nearby. Eateries are nearby.
Comment from Hotel Management
Apr 18, 2017 by General Manager, Hotel Management
Thank you so much for staying with us and letting us know how your stay was. Best wishes, Jessica
5 out of 5
by A verified traveler

Posted Feb 26, 2017 on Hotels
Comment from Hotel Management
Apr 18, 2017 by Jessica Hotel Manager, Hotel Management
Thank you for staying with us