Reception

Reviews of Hotel AKA Back Bay

4 out of 5
Hotel AKA Back Bay
154 Berkeley Street, Boston, MA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 956 out of 1317 reviews" "
Rating 8 - Good. 234 out of 1317 reviews" "
Rating 6 - Okay. 80 out of 1317 reviews" "
Rating 4 - Poor. 29 out of 1317 reviews" "
Rating 2 - Terrible. 18 out of 1317 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Dorian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over the hotel was nice and clean. The only negative was a one in the morning fire alarm malfunction, which made everyone get up and gather in the lobby while th Fire department figured out what was going on. Management did not address the issue or offer any kind of.compensation for the inconvenience.
Stayed 2 nights in Jan 2024
Response from Ryan S. on Mar 26, 2024
Thank you for the review! We hope to welcome you back again soon.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Joseph G. on Feb 5, 2024
Thank you for staying with us Scott! We look forward to welcoming you back soon :)

10/10 Excellent

JOSE

Stayed 1 night in Jan 2024
Response from Joseph G. on Feb 21, 2024
Thank you for staying with us Jose! We look forward to welcoming you back soon :)

8/10 Good

Alexandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Joseph G. on Jan 14, 2024
Thank you for staying with us Alexandra! We look forward to welcoming you back soon :)

8/10 Good

Deneen Marie

Response from Joseph G. on Jan 14, 2024
Thank you for staying with us! We look forward to welcoming you back soon :)

8/10 Good

Geraldine, Ocoee

Stayed 1 night in Jan 2024
Response from Joseph G. on Jan 14, 2024
Thank you for staying with us Geraldine! We look forward to welcoming you back soon :)

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Dec 2023
Response from Joseph G. on Jan 14, 2024
Thank you for staying with us Ashley! We look forward to welcoming you back soon :)

8/10 Good

Cathleen Clarke

Stayed 2 nights in Dec 2023
Response from Joseph G. on Jan 14, 2024
Thank you for staying with us Cathleen! We look forward to welcoming you back soon :)

10/10 Excellent

robin

Traveled with group
Liked: Cleanliness, property conditions & facilities
Great location, clean, fun
Stayed 1 night in Dec 2023
Response from Ryan S. on Dec 28, 2023
Thank you for staying with us!

10/10 Excellent

Kristine M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet neighborhood; relatively close to the Boston Public Library.
Response from Joseph G. on Jan 16, 2024
Thank you for staying with us Kristine! We look forward to welcoming you back soon :)

8/10 Good

Hannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room was promised as premium but was tired especially headboard which was ripped. Had to actually ask room service to clean room otherwise it wasn't done. Loud building work actually in the hotel distrupted my sleep on multiple days.
Stayed 6 nights in Dec 2023
Response from Ryan S. on Dec 26, 2023
Thank you for staying with us!

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yay for the AKA Back Bay
The hotel was PERFECT, can't say enough great things about it. From the frontline folks that met us at the door, to the housekeeper that kept our room together, AKA Back Bay was perfect. Everyone at his hotel was engaged in making sure we had an enjoyable stay. Special thanks to Jamie in the restaurant, and indeed Heather at the front desk, you guys along with the rest of the staff make AKA Back Bay the success that it is...We'll be back. Thanks again.
Stayed 2 nights in Dec 2023
Response from Ryan S. on Dec 26, 2023
Thank you for staying with us!

6/10 Okay

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel, but VERY uncomfortable bed
Everything about the hotel was great, clean, good staff, great coffee in the lobby...., except for the bed. It was so uncomfortable! I never complain but this was really bad, unable to get a good night sleep, I was awake more than 1/2 the night. For such a nice hotel it was very disappointing. Happy we were staying only 1 night.
Stayed 1 night in Dec 2023
Response from Ryan S. on Dec 19, 2023
Thank you for staying with us! We are sorry to hear the mattress was not suitable. Please know you can always contact the front desk and we can find solutions for any discomfort.

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with a polished and helpful staff!
Stayed 1 night in Dec 2023
Response from Ryan S. on Dec 19, 2023
Thank you for staying with us!

10/10 Excellent

Lauro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ryan S. on Dec 19, 2023
Thank you for staying with us!

10/10 Excellent

Marshall

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel in the old police commissioners building in Back Bay. Great location and spacious rooms. Really like the free coffee and tea in the lobby area.
Stayed 3 nights in Dec 2023
Response from Ryan S. on Dec 19, 2023
Thank you for staying with us!

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ryan S. on Dec 19, 2023
Thank you for staying with us!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good Back Bay location
Nice hotel in Back Bay. Building is a little dated, but the service was great and the bed was comfortable.
Stayed 1 night in Dec 2023
Response from Ryan S. on Dec 19, 2023
Thank you for staying with us!

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ryan S. on Dec 19, 2023
Thank you for staying with us!

10/10 Excellent

todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, a perfect stay! One for one night as we are flying out of Boston today. The hotel was booked until the last minute, but I was able to secure room at a great price. I emailed the staff to let them know I would be coming, they were so accommodating I walk in the hotel I’m greeted by name my check-in took less than 60 seconds. They gave me a lovely room on the fourth floor and Will and I had a perfect evening
Stayed 1 night in Dec 2023
Response from Ryan S. on Dec 19, 2023
Thank you for staying with us!

10/10 Excellent

Carolyn, Columbia

Traveled with partner
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Ryan S. on Dec 19, 2023
Thank you for staying with us!

10/10 Excellent

wayne

Stayed 2 nights in Nov 2023
Response from Ryan S. on Dec 26, 2023
Thank you for staying with us!

8/10 Good

Jihad

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent short stay
Stayed 1 night in Dec 2023
Response from Ryan S. on Dec 19, 2023
Thank you for staying with us!

10/10 Excellent

Shari

Stayed 1 night in Dec 2023
Response from Ryan S. on Dec 26, 2023
Thank you for staying with us!

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Staff professional and kind. Great location.
Stayed 1 night in Dec 2023
Response from Ryan S. on Dec 19, 2023
Thank you for staying with us!

8/10 Good

Ayse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs updates. Staff is extremely professional and helpful.
Stayed 1 night in Dec 2023
Response from Ryan S. on Dec 19, 2023
Thank you for staying with us!

10/10 Excellent

todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Back Bay! Ive been staying here a lot over the past few months and the staff is always so amazing, its 1/2 the reason I return! We had a large corner room this stay- oversized bath with separate shower and tub and 2 walls of windows. Attended an event st Mass Design and hosted several people back at the hotel bar afterwards. Will def be back
Stayed 2 nights in Nov 2023
Response from Ryan S. on Dec 19, 2023
Thank you for staying with us!

10/10 Excellent

Robert

Very satisfied
Stayed 1 night in Dec 2023
Response from Ryan S. on Dec 19, 2023
Thank you for staying with us!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Ryan S. on Dec 19, 2023
Thank you for staying with us!

10/10 Excellent

Christopher, Brookline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ryan S. on Dec 26, 2023
Thank you for staying with us!

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay at this hotel. Great rooms, perfect location and excellent service
Stayed 1 night in Nov 2023
Response from Ryan S. on Dec 4, 2023
Thank for you staying with us!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room.
Stayed 1 night in Nov 2023
Response from Joseph G. on Nov 29, 2023
Thank you for staying with us Robert! We look forward to welcoming you back soon :)

10/10 Excellent

todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this Property! The location, staff and amenities are perfection!!
Stayed 1 night in Nov 2023
Response from Joseph G. on Nov 29, 2023
Thank you for staying with us Mr. Buchanan! We look forward to welcoming you back soon :)

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Joseph G. on Nov 23, 2023
Thank you for staying with us Sarah! We look forward to welcoming you back soon :)

10/10 Excellent

Martha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Joseph G. on Nov 22, 2023
Thank you for staying with us Martha! We look forward to welcoming you back soon :)

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean staff was very polite. The only issue is the noise from the back alley early in the morning with dumpster pickup.
Stayed 3 nights in Nov 2023
Response from Joseph G. on Nov 22, 2023
Thank you for staying with us Robert! I have added notes to your profile to keep you away from the rooms that face over the back alley for your next visit to Boston.

10/10 Excellent

Deidre

Stayed 3 nights in Nov 2023
Response from Joseph G. on Nov 22, 2023
Thank you for staying with us Deidre! We look forward to welcoming you back soon :)

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ryan S. on Nov 20, 2023
Thank you for staying with us!

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights away from the kids!
My husband and I both had business in Boston so we decided to stay in a nicer hotel together. AKA was lovely. Wonderful staff, large room, inviting public spaces. Adequate gym, but you have access to Equinox around the corner. In a world full of hotels that feel twice as expensive as they should be, AKA felt like it was worth the $
Stayed 2 nights in Nov 2023
Response from Joseph G. on Nov 19, 2023
Thank you so much for staying with us Maureen! We sincerely appreciate the kind words and are thrilled you enjoyed your time here in Boston. We look forward to welcoming you back soon :)

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Joseph G. on Nov 18, 2023
Thank you for staying with us Charles! We look forward to welcoming you back soon :)

6/10 Okay

Elizabeth

Traveled with family
Liked: Cleanliness
This hotel was decent - there was nothing terrible and nothing outstanding. The restaurant area downstairs could use an upgrade. The food at breakfast was surprisingly good, but unfortunately it felt like hanging out in someone's basement.
Stayed 1 night in Nov 2023
Response from Joseph G. on Nov 18, 2023
Thank you for staying with us Elizabeth. We will be addressing your concerns.

10/10 Excellent

Lieselotte J

Traveled with family
Stayed 1 night in Nov 2023
Response from Joseph G. on Nov 17, 2023
Thank you for staying with us! We look forward to welcoming you back soon :)

6/10 Okay

todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Really small room the furniture and the pants were in not great condition.
Stayed 2 nights in Nov 2023
Response from Ryan S. on Nov 16, 2023
Thank you for sharing your experience. We are sorry to hear the accommodations were too small. We do hope you enjoyed your time in Boston and we hope to welcome you back again.

8/10 Good

Carolyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boston
Great place to stay but charged $65 a day for car ( which we were somewhat ok with) but then $35 processing charge per day for parking the car.
Stayed 1 night in Nov 2023
Response from Ryan S. on Nov 16, 2023
Thank you for staying with us! The 35 charge is the guest amenity fee, a separate charge not associated with valet parking. We are sorry this was a surprise and we hope to have the chance to welcome you back again. Thank you

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good hotel. Stayed here years ago. Just as good. Overall, good location and friendly.
Stayed 4 nights in Nov 2023
Response from Joseph G. on Nov 14, 2023
Thank you for staying with us Michael! We look forward to welcoming you back soon :)

8/10 Good

Emanuela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Ryan S. on Nov 16, 2023
Thank you!

10/10 Excellent

Nadia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything was good except the leather of the head board of the bed was all pealed off and not in a good condition.
Stayed 3 nights in Nov 2023
Response from Joseph G. on Nov 14, 2023
Thank you for staying with us Nadia. We will be addressing your concerns in the upcoming renovation we have planned for later this year.

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Joseph G. on Nov 14, 2023
Thank you for staying with us Lynda! We look forward to welcoming you back soon :)

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ryan S. on Dec 4, 2023
Thank for you staying with us!

10/10 Excellent

scott

Stayed 1 night in Nov 2023
Response from Ryan S. on Dec 4, 2023
Thank for you staying with us!