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Over the hotel was nice and clean. The only negative was a one in the morning fire alarm malfunction, which made everyone get up and gather in the lobby while th Fire department figured out what was going on. Management did not address the issue or offer any kind of.compensation for the inconvenience.
Dorian
Stayed 2 nights in Jan 2024
Response from Ryan S. on Mar 26, 2024
Thank you for the review! We hope to welcome you back again soon.
Great location, room was promised as premium but was tired especially headboard which was ripped. Had to actually ask room service to clean room otherwise it wasn't done. Loud building work actually in the hotel distrupted my sleep on multiple days.
The hotel was PERFECT, can't say enough great things about it. From the frontline folks that met us at the door, to the housekeeper that kept our room together, AKA Back Bay was perfect. Everyone at his hotel was engaged in making sure we had an enjoyable stay. Special thanks to Jamie in the restaurant, and indeed Heather at the front desk, you guys along with the rest of the staff make AKA Back Bay the success that it is...We'll be back. Thanks again.
Everything about the hotel was great, clean, good staff, great coffee in the lobby...., except for the bed. It was so uncomfortable! I never complain but this was really bad, unable to get a good night sleep, I was awake more than 1/2 the night. For such a nice hotel it was very disappointing. Happy we were staying only 1 night.
Kristen
Stayed 1 night in Dec 2023
Response from Ryan S. on Dec 19, 2023
Thank you for staying with us! We are sorry to hear the mattress was not suitable. Please know you can always contact the front desk and we can find solutions for any discomfort.
Nice, clean hotel in the old police commissioners building in Back Bay. Great location and spacious rooms. Really like the free coffee and tea in the lobby area.
As always, a perfect stay! One for one night as we are flying out of Boston today. The hotel was booked until the last minute, but I was able to secure room at a great price. I emailed the staff to let them know I would be coming, they were so accommodating I walk in the hotel I’m greeted by name my check-in took less than 60 seconds. They gave me a lovely room on the fourth floor and Will and I had a perfect evening
The best hotel in Back Bay! Ive been staying here a lot over the past few months and the staff is always so amazing, its 1/2 the reason I return! We had a large corner room this stay- oversized bath with separate shower and tub and 2 walls of windows. Attended an event st Mass Design and hosted several people back at the hotel bar afterwards.
Will def be back
Hotel was very clean staff was very polite. The only issue is the noise from the back alley early in the morning with dumpster pickup.
Robert
Stayed 3 nights in Nov 2023
Response from Joseph G. on Nov 22, 2023
Thank you for staying with us Robert! I have added notes to your profile to keep you away from the rooms that face over the back alley for your next visit to Boston.
10/10 Excellent
Deidre
Nov 20, 2023
Deidre
Stayed 3 nights in Nov 2023
Response from Joseph G. on Nov 22, 2023
Thank you for staying with us Deidre! We look forward to welcoming you back soon :)
My husband and I both had business in Boston so we decided to stay in a nicer hotel together. AKA was lovely. Wonderful staff, large room, inviting public spaces. Adequate gym, but you have access to Equinox around the corner. In a world full of hotels that feel twice as expensive as they should be, AKA felt like it was worth the $
Maureen
Stayed 2 nights in Nov 2023
Response from Joseph G. on Nov 19, 2023
Thank you so much for staying with us Maureen! We sincerely appreciate the kind words and are thrilled you enjoyed your time here in Boston. We look forward to welcoming you back soon :)
Thank you for staying with us Charles! We look forward to welcoming you back soon :)
6/10 Okay
Elizabeth
Traveled with family
Nov 17, 2023
Liked: Cleanliness
This hotel was decent - there was nothing terrible and nothing outstanding. The restaurant area downstairs could use an upgrade. The food at breakfast was surprisingly good, but unfortunately it felt like hanging out in someone's basement.
Elizabeth
Stayed 1 night in Nov 2023
Response from Joseph G. on Nov 18, 2023
Thank you for staying with us Elizabeth. We will be addressing your concerns.
10/10 Excellent
Lieselotte J
Traveled with family
Nov 17, 2023
Lieselotte J
Stayed 1 night in Nov 2023
Response from Joseph G. on Nov 17, 2023
Thank you for staying with us! We look forward to welcoming you back soon :)
6/10 Okay
todd
Traveled with partner
Nov 16, 2023
Liked: Cleanliness, staff & service, amenities
Really small room the furniture and the pants were in not great condition.
todd
Stayed 2 nights in Nov 2023
Response from Ryan S. on Nov 16, 2023
Thank you for sharing your experience. We are sorry to hear the accommodations were too small. We do hope you enjoyed your time in Boston and we hope to welcome you back again.
Great place to stay but charged $65 a day for car ( which we were somewhat ok with) but then $35 processing charge per day for parking the car.
Carolyn
Stayed 1 night in Nov 2023
Response from Ryan S. on Nov 16, 2023
Thank you for staying with us! The 35 charge is the guest amenity fee, a separate charge not associated with valet parking. We are sorry this was a surprise and we hope to have the chance to welcome you back again. Thank you