Ratings based on 1,052 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. The staff were incredible.

Posted Mar 20, 2017
Pros: Nice rooms, clean, big bathroom. Beautiful and unique interior. Very cool history.
Cons: Amenities. It would have been great to have a vending machine or snack area. Also a larger fitness room would have been better.
Location: So many things to do nearby. Boston Commons is just a few blocks away, lots of restaurants and shops nearby. Uber was the best way to get around.
We were treated so well at the Loews hotel. The location was great. Central to downtown and lots of eating places and activities. The staff were so kind, friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Niagara Falls, ON

Awesome Stay!

Posted Mar 7, 2017
Awesome hotel! Staff was super helpfu and friendly! We arrived on an early flight and planned to leave our bags at the hotel and pick them up later when it was time to check in. Upon arrival to our surprise we were able to check in right away (this was like 1030/11am)! Spent the day touring Boston!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Posted Mar 7, 2017
Great lobby with complementary expresso machine for chilling out!
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Sunday night getaway

Posted Mar 1, 2017
Great deal on a fabulous hotel for a Sunday night getaway
5 out of 5
Recommended
for Everyone
by A verified traveler

Near Copley Square, library, shopping and dining.

Posted Feb 28, 2017
Walkable, and also near public transportation. Great location and good value.
Comment from Hotel Management
Mar 3, 2017 by Leslie, Hotel Management
Thank you so much for your review! We are happy to hear that you found the location and value of the hotel to be great! We hope to welcome you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Whitby, Canada

Great Experience!!

Posted Feb 17, 2017
We are regular travellers and very hard to please. What amazing service and great hotel.
3 out of 5
by A verified traveler from New York

Disappointed

Posted Feb 13, 2017
Hotel is in a nice location however the rooms are very small. There's no fan in the bathroom which has caused mildew build up on the back of the bathroom door which needs to be cleaned. No complimentary bottles of water. Hotel is pet friendly if I'd known I wouldn't have booked it as I have major allergies and broke out into a rash. The doors are very loud so at night when people are going in and out of their room it scared the hell out of us. I wouldn't be staying here again.
Comment from Hotel Management
Mar 3, 2017 by Leslie, Hotel Management
Dear Jasmina, I am so sorry to hear that you felt disappointed in your stay. I will be sure to share your feedback regarding the bathroom door. We do have many other rooms available with different room layouts, and pet free if you are to ever travel back to us. We hope to be able to show you the true Loews experience!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2017
Great hotel. Excellent location. Personal very kind. Highly recommendable!
Comment from Hotel Management
Mar 3, 2017 by Leslie, Hotel Management
Thank you very much for your great review! We are so happy that you will highly recommend our hotel! We hope to have the pleasure in welcoming you back.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 8, 2017
The hotel is ok. The staff is amazing. Makes up for all the lack of services.
Comment from Hotel Management
Mar 3, 2017 by Leslie, Hotel Management
Thank you very much for providing us feedback! I am sorry to hear that you found the hotel to be "ok", We strive to give you the best experience, and I am sorry if we fell short of what we would want to be amazing. I am however glad to hear you found the staff to be amazing! We hope to welcome you back and show you the true Loews experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Linwood, NJ

Nearly Perfect

Posted Jan 31, 2017
Pros: Location is fantastic!
Cons: Staff need to be more responsive to hotel guests
Location: Newbury Street is a short walk with plenty of restaurants and shops. Also not far from the Freedom Walk and the inner harbour area
First time staying here - location is excellent, very easy to walk to great restaurants as well as the tourist bits; hotel condition is very nice/clean; and rooms are quite large with plenty of plugs, a large desk and even a fridge. The only issues were with room service - took nearly an hour and three phone calls to get a pot of tea; and the bar - service wasn't that great as the staff seemed more interested in their mobile phones than the customers. Overall, there are just minor improvements needed - Nearly Perfect.
Comment from Hotel Management
Feb 5, 2017 by Leslie, Hotel Management
Dear sboydusa, Thank you very much for taking the time to share your feedback! Glad you enjoyed the hotel and location! I am very sorry to hear of the issues you faced with service in the bar and room service. Please know that we take these types of comments very seriously, and we will look further into. Thank you again, and we hope to have the pleasure in welcoming you back!