Ratings based on 932 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

hotel bien localizado

Posted Jul 18, 2016
Pros: Ubicacion
Cons: Cambien a las personas que atienden a fuera
Llegue en mi auto y los señores que te reciben afuera solo buscaban que les pagues por valet parking y cuando les dije que solo quería un lugar donde estacionar me dijeron que me lo busque por los alrededores (muy mala impresión). Cuando llegamos arrastrando los maletines no nos ayudaron ni a mi ni a mi esposa y mis hijas mujeres (lo mismo fue cuando nos fuimos). En recepción fue mejor pero los de afuera en general son todos muy poco serviciales. Decepcionante saber que no había piscina.
5 out of 5
by A verified traveler

Great location, excellent service, beautiful hotel

Posted May 29, 2016
Pros: location - service - beautiful
perfect w excellent service. wonderful restaurant and bar. beautiful location.
Comment from Hotel Management
Jun 8, 2016 by Carolyn, Hotel Management
Thank you for your comments! We are delighted you enjoyed your stay!
5 out of 5
by A verified traveler from r

Bem localizado e confortavel

Posted May 25, 2016
Boa localizaçao sendo possivel conhecer quase tudo caminhando, Bons restaurantes e locais para café da manhã. Para jantar destacaria Ostra e Mistral e para café au de pain,starbucks,flour bakery,panera bread.No terreo do hotel tem um bar /restaurante movimentado na happy hour-precinct. No lobby tem cafe e capuccino cortesia e de boa qualidade. Quarto double beds otimo e amplo com bom chuveiro e box . Preço um pouco acima do ideal.
Comment from Hotel Management
Jun 9, 2016 by Carolyn, Hotel Management
Thank you for the nice comments about our hotel. We are glad to hear you enjoyed your stay. Carolyn
5 out of 5
by A verified traveler from Brooklin, Canada

Great Hotel for the Boston Marathon

Posted Apr 24, 2016
This is the first time we stayed at the Loews Boston hotel and we loved the location. The staff were friendly and helpful and looked after all of our needs during our stay.
Comment from Hotel Management
May 7, 2016 by Director of Operations, Hotel Management
Paul, Thank you for the kind words. We're glad you enjoyed our genuine service and loved the location. We hope to see you during next year's Marathon.
5 out of 5
by A verified traveler

Excellent hotel

Posted Apr 22, 2016
Excellent hotel. Clean room, professional and courteous staff
Comment from Hotel Management
May 7, 2016 by Director of Operations, Hotel Management
We truly appreciate your feedback. Thank you for sharing your experience.
3 out of 5
by A verified traveler from ecuador

Perfect locación for the marathon

Posted Apr 22, 2016
Pros: Locaion
Cons: Entrance with stairs could improve with a ramp, for luggage
Location: Near prudential, good stores, and near newbury street, little cafes and restaurants Good location
It was ok, the bathroom was not working but they fixed it rapidly The room a little small, but ok for a couple of days They advertised a brunch on Saturdays and sundays at the elevator, but when we got to the restaurant, there was no brunch, only lunch
Comment from Hotel Management
May 7, 2016 by Director of Operations, Hotel Management
Paty, Thank you for the candid feedback. I am sorry to hear that you experienced a problem in your bathroom, but I am glad to hear the team addressed it quickly. We hope you give us another opportunity to display the genuine service we are known for.
5 out of 5
by A verified traveler from Vancouver

Hotel was everything it claimed to be.

Posted Apr 21, 2016
We really enjoyed the stay. Location was excellent but especially for the Boston Marathon. I would stay here again. Staff were attentive and friendly.
Comment from Hotel Management
May 7, 2016 by Director of Operations, Hotel Management
Adam, We're so glad to hear you enjoyed your stay with us. Thank you for your patronage. We look forward to seeing you next year during the Marathon.
5 out of 5
by A verified traveler from London, UK

Great hotel in perfect location

Posted Apr 17, 2016
Stayed in for a 4 night stay. Perfect hotel, walking location to a lot of places and also near the T so made very easy to get around the city. Room had everything we wanted- almost couldn't leave the bed it was so comfortable. Staff in hotel and bar were absolutely amazing and made our stay really special. The bar and restaurant were lovely and got quite busy with the $1 oyster offer. Atmosphere great at the weekend with locals going there for drinks- no problem with noise. Definitely will stay here again.
Comment from Hotel Management
May 7, 2016 by Director of Operations, Hotel Management
Rachel, Thank you for the outstanding recap of your experience. We are thrilled you enjoyed all that we have to offer and look forward to welcoming you back soon. We truly appreciate your business.
5 out of 5
by A verified traveler from Houston

Posted Apr 17, 2016
Excellent location, bar & restaurant, extra comfortable bed, great staff...wonderful hotel!!!
Comment from Hotel Management
May 7, 2016 by Director of Operations, Hotel Management
Erika, We love your review of the hotel! Thank you for the kind words. The staff were elated to read how much you enjoyed your experience. We appreciate the feedback and we hope to see you again soon!
4 out of 5
by A verified traveler from NW Arkansas

The hotel was very posh

Posted Apr 17, 2016
The hotel itself was very good but the food was horrible.. Stay there but just don't eat there.. Room service was $74 and it was no better than Denny's and I got sick from it.. But the rooms and staff were top notch and made me feel special.
Comment from Hotel Management
May 7, 2016 by Director of Operations, Hotel Management
Joy, We're glad to hear you enjoyed our newly renovated guest rooms and our staff's genuine service levels. However, we're terribly sorry room service was not to your liking. We usually receive incredible comments about our incredible food quality and efficiency of the experience. We sincerely hope you give us another opportunity in the future.