Ratings based on 1,585 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Great hospitality!

Posted Apr 25, 2016
Our stay had truly personalized service. The staff really went the extra mile with the details and service. The cocktail hour was very nice touch.I felt like I was staying with friends rather than strangers I had just met. Very different feel than a larger'mainstream" hotel. Spacious nice rooms for a hotel located in the heart of a major city...and great location!
Comment from Hotel Management
Apr 25, 2016 by Michal, Hotel Management
Thank you so much for staying with us and for the wonderful review. I am so happy you enjoyed your time with us! Sincerely, Michal Penek General Manager
4 out of 5
by A verified traveler

Great location as a base for doing things in Bosto

Posted Apr 22, 2016
Overall the stay was nice. Staff were excellent. Was disappointed that the only way to get coffee or tea at night is to order through room service; even in the morning it is only out till about 10. These should be available readily. Location of hotel is perfect; right near the commons.
Comment from Hotel Management
Apr 27, 2016 by Michal, Hotel Management
Hi, Thank you for choosing to stay with us, hope you got a chance to enjoy Boston! I wanted to let you know that although we don't have coffee machines in all our rooms, we do provide Keurig machines with coffee/tea complimentary. All you need to do is ask us prior to arrival or when you are here and we will make sure to set one up in your room. That way you have another option besides room service. Sincerely, Michal Penek General Manager
4 out of 5
by A verified traveler

Perfect location

Posted Apr 11, 2016
Pros: The location and the rooms.
Cons: The shower mechanism was a bit odd. It took quite a while to figure out, and we heard other guests complain about the shower as well.
The hotel is situated within walking distance to much that Boston has to offer. The hotel itself is nice and the staff was helpful.
Comment from Hotel Management
Apr 11, 2016 by Michal, Hotel Management
Hello, Thank you for staying with us and for the feedback. I am glad you liked our location and rooms.I also appreciate your comments about the shower - we are actually looking at ways we can make the operation of it simpler. Sincerely, Michal Penek General Manager
5 out of 5
by A verified traveler

Nice hotel with a surprising cool lounge

Posted Apr 8, 2016
Cons: Breakfast is expensive for the service.
Nice, clean hotel , this hotel has a nice packed lounge with cool music and good drinks. It was very crowded even in weekdays.
Comment from Hotel Management
Apr 11, 2016 by Michal, Hotel Management
Thank you for posting a review and for the feedback. I am glad you were able to experience Highball Lounge and that you enjoyed it. Sincerely, Michal Penek General Manager
5 out of 5
by A verified traveler from New Hampshire

Favorite hotel in Boston for the price

Posted Mar 20, 2016
Pros: It is in a good location, close to shopping and restaurants, clean, quiet, with friendly hotel staff
Cons: I'm a stickler for free bottled water and free internet.
Location: Location is great because it is almost centrally located-close to shopping,restaurants but far enough away from North End to be quiet.
I have stayed at several four and five star hotels in Boston. Nine Zero is my favorite because it is of great value.
Comment from Hotel Management
Mar 21, 2016 by Michal, Hotel Management
Thank you so much for staying with us and for the great review. I was happy to read that you enjoyed our location and the hotel overall. Thanks for making us a favorite! Best, Michal
5 out of 5
by Mariann

A gem of a find

Posted Feb 24, 2016 on Hotels
Fabulous spot. Staff is spectacular.
Comment from Hotel Management
Apr 30, 2016 by Michal, Hotel Management
Thanks so much Mariann, we loved being called a gem! Best, Michal
5 out of 5
by Susan

This traveler left a rating score only Posted Feb 23, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 22, 2016 on Hotels
5 out of 5
by A verified traveler from Newfoundland

Great place for a getaway!

Posted Feb 22, 2016
Pros: 24/7 room service, wine tasting in the lobby each evening, friendly accommodating staff.
Location: Short walk to Chinatown, South Station, Wang Theatre, Boston Opera House, Boston Common. Convenient access to public transit (Red and Green line)
Well located in the theatre district, steps from Boston Common and red and green line public transit. Friendliest staff we've encountered, they go out of their way to make sure everything is perfect for your stay.
Comment from Hotel Management
Feb 26, 2016 by Michal, Hotel Management
Thank you for making us your getaway spot! I am glad you found us to be convenient location wise and enjoyed your time here. Sincerely, Michal
4 out of 5
by A verified traveler from Hopkinton, NH

Overnight Stay

Posted Feb 21, 2016
Pros: The room, bedding, complementary water and morning coffee.
Cons: Make the parking fee 24 hours.
Location: Orpheum Theatre, Boston Commons, Freedom Trail.
Overnight stay with my husband and daughter to see a concert and then to the Museum of Science. Hotel is centrally located and ideal for us. The accommodations were excellent. Beds were super comfortable and the heating/cooling system worked exceptionally well. I wasn't happy that the $46 parking fee wasn't for 24 hours. We had to pay $20 extra to leave the car to visit the museum.
Comment from Hotel Management
Apr 12, 2016 by Michal, Hotel Management
Thank you for staying with us and for the feedback, I am glad that you enjoyed your stay overall. Sincerely, Michal