Ratings based on 1,215 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from london u.k

Good Location

Posted Aug 29, 2015
On first instance the lobby could be nicer but the rooms are lovely with really comfy beds. The staff are great and are really helpful and welcoming.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice comfortable room, close to downtown and quiet

Posted Aug 15, 2015
Pros: Comfortable rooms. Convenient to downtown area
Cons: Inside bar area shuts down early
Location: T is easily accessible
We had a great time. I believe parking costs were excessive.
Comment from Hotel Management
Aug 18, 2015 by Jessica L, Hotel Management
I'm glad to see you had a great time exploring Boston and the Onyx. Thank you so much for your feedback. Safe Travels, Jessica Jessica Lavin General Manager jesscia.lavin@onyxhotel.com
5 out of 5
Recommended
for Everyone
by A verified traveler from northern ireland

Hidden gem hotel close to everything

Posted Aug 15, 2015
Pros: Friendliness and helpfulness of the staff
Cons: Coffee machine in rooms as standard
Location: Close to everything plus the subway nearby if your feet are tired
First impressions from the street not great but once you step inside the welcome received and the rooms comfort more than makes up for it Coffee to go in the lobby in the morning was a great start to the day
Comment from Hotel Management
Aug 18, 2015 by Jessica L., Hotel Management
Thank you so much for your amazing review! I'm so glad you enjoyed the hotel and all of its wonderful charm. Come back and visit! Jessica Jessica Lavin General Manager jessica.lavin@onyxhotel.com
2 out of 5
by A verified traveler

No fue lo que esperabamos

Posted Aug 14, 2015
el dia que lleganos muy limpia la habitacion al dia siguiente nunca llego el personal de limpieza, llegamos en la noche y estaba tal como lo habianos dejado en la mañana.
Comment from Hotel Management
Aug 18, 2015 by Jessica L., Hotel Management
I'm very sorry you had some issues with housekeeping service during your stay. I hope you were still able to enjoy the amazing city of Boston. Thank you for sharing your experience. Best Wishes, Jessica Jessica Lavin General Manager jessica.lavin@onyxhotel.com
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant hotel with a great staff

Posted Aug 13, 2015
Pros: The staff was friendly and helpful...exactly what you need when you're not from the area.
Cons: The only issue I had was the location, but that's kinda hard to improve :)
Location: We were true tourists doing the typical things...Canolis are a must on the North end, Porters next door has a great bartender too
Stayed here our last 2 nights in Boston. It was my first time at a Kimpton hotel. The hotel itself is quaint and clean. The staff was so accommodating and was full of helpful suggestions. The area the hotel is located wasn't my favorite. It was a bit dingier than most of what I saw in Boston, but I still felt safe. The rooms were a perfect mix of hotel and home. I'm used to the same boring décor you might see in most hotels. The elements like the dresser and hotel robes added that spice that put a smile on my face. I will definitely keep Kimpton hotels on my radar for future travel to see what other locations are like.
5 out of 5
Recommended
for Everyone
by A verified traveler from QCA

Excellent North&West End/Waterfront Location

Posted Aug 4, 2015
Pros: Very friendly, informative, helpful staff. EXCELLENT location.
Cons: Set the a/c at 65 and still couldn't keep up with heat / humidity. Off / On a lot during night. Bathroom exhaust fan would really help.
Location: WAY too much to list but everything from history/museums to markets/shopping to neighborhoods/festivals to parks/sights to eats/drinks--a walk away.
As first-timers to Bawston, everything about Onyx turned out to be more than expected. Fantastic location near subways / trains at North Station (in The Garden) - easy subway ride from Logan and 3 block walk to hotel; caught trains / subway to Hahvahd and Salem. Upon entry, (Brian?) at front desk and bell staff were extremely welcoming, friendly and helpful. Arrived around noon, so, room not ready and explored the surrounding area. Did I mention the location? Within 3-4 blocks' walk of half of the most important stops on the Freedom Trail, the Holocaust Memorial (please take time to stop, read and think) and only a few more to the wharfs / harbor and Little Italy in one direction and Boston Commons / Gardens in the other. Intermingled in all of this were plenty of shops, resturaunts / pubs / bars to satisfy the whole spectrum of palates and entertainment wants. As for the property, itself - we were barely there, except to sleep. Despite being a typical "big city" hotel - compact and vertical - it had thoughtful touches (infused water, iced coffee, board games), ample amenities (lounge, breakfast buffet$, room $ervice), bigger-than-expected rooms / bathrooms and very comfortable beds. The slight inconvenience was in-room wi-fi (had to make some calls to get the free access) and the temp (set at 65 and still felt a bit humid and warm).
Comment from Hotel Management
Aug 14, 2015 by General Manager, Hotel Management
Your review melted my heart! I love that you had an awesome time exploring our amazing city. It has so much history and culture to offer, and it looks like experience pretty much all of it! Thanks for taking the time to give a shout out to Brian and the bell team. I have already shared your kind words. Come back and visit anytime! Safe Travels, Jessica Jessica Lavin General Manager jessica.lavin@onyxhotel.com
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Comfy hotel.

Posted Jul 30, 2015
Pros: Staff were really friendly. We liked the wine reception and breakfast (for a charge) were great.
Cons: Free internet!
Location: Freedom trail is near and most of Boston's sights. If you want shopping and Boston Common that is a bit further although still walkable.
Lovely stay. Close to T line. A bit of a walk to Prudential but otherwise well placed for freedom trail. Hotel was great and the only issue we had was they did not have free internet. You could purchase if necessary,but I think in this day and age it should just be included.
Comment from Hotel Management
Aug 14, 2015 by General Manager, Hotel Management
Thank you so much for the kind words and great feedback on your stay. I apologize if our wireless internet wasn't explained to you. We offer free wireless to all guest that are Kimpton Karma Members, or that sign up for free. I'm happy to see you enjoyed the hotel and Boston! Best Wishes, Jessica Jessica Lavin General Manager jessica.lavin@onyxhotel.com
5 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia, pa

Posted Jul 27, 2015
Nice hotel. Excellent and very courteous staff. Wifi a bit weak though for email purposes.
Comment from Hotel Management
Aug 14, 2015 by General Manager, Hotel Management
Thank you so much for giving us your feedback and of course for staying with us! Best Wishes, Jessica Jessica Lavin General Manager jessica.lavin@onyxhotel.com
4 out of 5
Recommended
for Everyone
by A verified traveler from tennessee

Great location to many historical sights &harbor

Posted Jul 19, 2015
The staff was very polite and friendly. They recommended places to eat,short cuts to areas of interest Housekeeping (Rosa) was wonderful
Comment from Hotel Management
Aug 14, 2015 by General Manager, Hotel Management
I really do have the best staff! They don't see our guests as customers, they see them as friends! Thanks for taking a moment to share with us! Best Wishes, Jessica Jessica Lavin General Manager jessica.lavin@onyxhotel.com
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Great location with great staff.

Posted Jul 13, 2015
Location: 3 blocks from Quincy market
Started off with Brian at the front desk. He was great!! I stay in hotels a lot and they were the most comfortable beds I have every stayed in. Every part of the experience was great!! Will stay there a again!!