Exterior

Reviews of Renaissance Boston Waterfront Hotel

4 out of 5
Renaissance Boston Waterfront Hotel
606 Congress St, Boston, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 667 out of 1007 reviews" "
Rating 8 - Good. 218 out of 1007 reviews" "
Rating 6 - Okay. 61 out of 1007 reviews" "
Rating 4 - Poor. 40 out of 1007 reviews" "
Rating 2 - Terrible. 21 out of 1007 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Director of Operations on Mar 27, 2024
Dear Dana, Thank you for the perfect rating. We are glad you had a wonderful time at Renaissance Boston Waterfront Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.David Reddick,Director of Operations

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
I B Happy
Stayed 1 night in Mar 2024

10/10 Excellent

Niwde, Charlotte

Stayed 2 nights in Mar 2024
Response from Director of Operations on Mar 21, 2024
Dear Niwde, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the Renaissance Boston Waterfront Hotel.David ReddickDirector of Operations

10/10 Excellent

Michael Van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jack

Stayed 3 nights in Feb 2024
Response from Director of Operations on Mar 24, 2024
Dear Jack, Thank you for rating your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet all of your expectations. We hope you will accept our apologies for any concerns you may have encountered and give us another chance to welcome you back so you can experience our hotel the way you should have on this visit.David ReddickDirector of Operations

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Director of Operations on Mar 1, 2024
Dear Brian, Thank you for the wonderful rating for Renaissance Boston Waterfront Hotel. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.David ReddickDirector of Operations

6/10 Okay

Sharon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice amenities and location is excellent. Person I had at check in was somewhat offish (but I recognize everyone has their moments and something else could have been at play). That aside, couldn’t beat the price for a last minute, February vacation trip.
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 23, 2024
Dear Sharon, Thank you for choosing to stay with us and sharing your review with fellow travelers. We are glad to know you overall had a pleasant stay and that our various amenities enhanced your time with us. We also appreciate you mentioning our convenient location. That said, Please accept our apologies for the issues you experienced while checking in. We know a first impression is essential, and a friendly smile and efficient check-in is a very important step in setting the tone for a great stay. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your valuable feedback and look forward to welcoming you again for a seamless experience.David ReddickDirector of Operations

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 22, 2024
Dear Michael, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Renaissance Boston Waterfront Hotel. We look forward to welcoming you back on your next visit.David ReddickDirector of Operations

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

John, South Yarmouth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Director of Operations on Jan 29, 2024
Dear John, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Renaissance Boston Waterfront Hotel; we hope to see you again soon. David Reddick,Director of Operations

8/10 Good

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and easy to walk to restaurants
Stayed 1 night in Jan 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Director of Operations on Jan 28, 2024
Dear Diane, All of us at Renaissance Boston Waterfront Hotel appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.David Reddick,Director of Operations

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to enjoy all Boston seaport had to offer. Shopping and restaurants all within walking distance.
Stayed 1 night in Dec 2023
Response from GENERAL MANAGER on Jan 23, 2024
Dear Mary, Thank you for choosing the Renaissance Boston Waterfront Hotel and for the kind review. We appreciate you mentioning how much you enjoyed our proximity to Seaport District's waterfront, an energetic hub of commerce, dining, and entertainment! Thank you again, and we hope to welcome you back soon.David Reddick,Director of Operations

10/10 Excellent

Mary F.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful! Everyone was pleasant and courteous. The Bartender, Allen Murphy was exceptionally attentive and congenial.
Stayed 2 nights in Jan 2024
Response from Director of Operations on Jan 16, 2024
Dear Mary, Thank you for being our guest at Renaissance Boston Waterfront Hotel. It is rewarding to know you had an outstanding stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will enjoy sharing your kind comments with Allen; thank you for mentioning him by name. We look forward to having you as our guest again!David ReddickDirector of Operations

10/10 Excellent

Stephen, Raleigh

Traveled with family
Liked: Amenities
Stayed 1 night in Nov 2023
Response from Director of Operations on Jan 10, 2024
Dear Stephen, Thank you for sharing about your stay. We appreciate the generous remarks and are glad you could discover the luxury, convenience, and comfort of Renaissance Boston Waterfront Hotel! We understand the importance of the details that make up a great stay and are happy that our perfect location, luxurious accommodations, and friendly service enhanced your time with us. We hope to see you again soon.David ReddickDirector of Operations

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Director of Operations on Jan 10, 2024
Dear Julia, Thank you for the great rating! It is always exciting to know that we exceeded your expectations, and we are glad you enjoyed your stay. It was a pleasure serving you at Renaissance Boston Waterfront Hotel; we hope to see you again soon.David ReddickDirector of Operations

10/10 Excellent

Marlon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Director of Operations on Jan 24, 2024
Dear Marlon, Thank you for choosing the Renaissance Boston Waterfront Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.David Reddick,Director of Operations

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Arianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Director of Operations on Jan 1, 2024
Dear Arianna, Thank you for rating your pleasant experience at Renaissance Boston Waterfront Hotel. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to the city.David ReddickDirector of Operations

10/10 Excellent

Francis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in Seaport district. Pool, sauna and gym are opened until 11PM and you can enjoy a USD $25 discount once per day at the restaurant, the bar or the Starbucks.
Stayed 5 nights in Dec 2023

10/10 Excellent

Esteban

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Great cleaniless. Safe area around. Very close to the airport.
Stayed 4 nights in Dec 2023
Response from Director of Operations on Dec 31, 2023
Dear Esteban, Thank you for taking the time to post a nice rating of Renaissance Boston Waterfront Hotel. We always want our guests to have a pleasant experience, and we are glad you liked our fresh and safe accommodations and location close to the airport. We hope you will revisit so we can provide you with another great stay.David ReddickDirector of Operations

10/10 Excellent

Glenn

Stayed 1 night in Dec 2023

4/10 Poor

Daniel

Liked: Cleanliness
Disliked: Staff & service
Impossible to reach front desk day before by phone. A horrible phone tree experience. Front desk check in not friendly. Ice machine on floor 15 out of service. Lack of attention to detail in many areas. Room was nice enough and bed was comfortable.
Stayed 1 night in Dec 2023

8/10 Good

Rob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Danilo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Director of Operations on Dec 21, 2023
Dear William, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at the Renaissance Boston Waterfront Hotel, and we look forward to welcoming you back for another incredible visit.David ReddickDirector of Operations

6/10 Okay

Cesar

Liked: Cleanliness, amenities, property conditions & facilities
Good hotel but bureaucratic to make reservations.
Stayed 1 night in Dec 2023
Response from Director of Operations on Dec 19, 2023
Dear Cesar, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and regret any inconvenience you may have faced while making the reservation. We hope to have another opportunity to welcome you back to our hotel soon.David ReddickDirector of Operations

10/10 Excellent

Crystal, Nantucket

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Mary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I would have given the staff a better review but i put my name in for breakfast and we waiting like 40 min and a family of 4 was taken before my party of 3 and we continued to wait another 15 min before we called it and left the hotel, i value my time and i wish i could get that 55 min back
Response from Director of Operations on Dec 18, 2023
Dear Mary, Thank you very much for the review and for sharing your experience. We apologize for the wait you experienced with your meal. We are grateful for your patience and also for this valuable feedback as we continually strive to improve our services. It was a pleasure having you, and we hope you will be back to see us on your next visit.David ReddickDirector of Operations

10/10 Excellent

Kyle

Stayed 2 nights in Dec 2023
Response from Director of Operations on Dec 18, 2023
Dear Kyle, It was a pleasure having you as our guest at Renaissance Boston Waterfront Hotel. We strive to deliver an exceptional experience in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.David ReddickDirector of Operations

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area.
Stayed 2 nights in Dec 2023

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Director of Operations on Dec 11, 2023
Dear Grace, Thank you for being our guest and for the great rating. It is always exciting to know that we exceeded your expectations, and we are glad you enjoyed your stay. It was a pleasure serving you at Renaissance Boston Waterfront Hotel; we hope to see you again soon.David ReddickDirector of Operations

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic! Kiddos!
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Hotel staff is very friendly, check in/check out was easy and quick. The computer chair in the room was extremely dirty and stained, it was very gross.
Stayed 1 night in Dec 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The entire staff is attentive and friendly. Comfortable, clean rooms, excellent gym and lap pool, coffee and restaurant was really good, too., Great location to walk around the seaport area.
Stayed 1 night in Dec 2023

10/10 Excellent

Gail, Schwenksville

Stayed 1 night in Dec 2023
Response from Director of Operations on Dec 24, 2023
Dear Gail, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at Renaissance Boston Waterfront Hotel and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.David Reddick

10/10 Excellent

SEBASTIAO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Dec 2023
Response from Director of Operations on Dec 6, 2023
Dear Sebastiao, Thank you for sharing about your stay. We appreciate the generous remarks and are glad you could discover the luxury, convenience, and comfort of Renaissance Boston Waterfront Hotel. We look forward to seeing you again soon.David ReddickDirector of Operations

10/10 Excellent

michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Director of Operations on Dec 5, 2023
Dear Michele, It was a pleasure to receive an excellent rating, such as yours, for the time well spent at the Renaissance Boston Waterfront Hotel. We have an exceptional team whose top priority is making sure every guest is comfortable and feels right at home, and all of us here look forward to welcoming you back for another outstanding visit.David ReddickDirector of Operations

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 2 nights in Nov 2023

10/10 Excellent

Giancarlo Zarrillo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Director of Operations on Dec 18, 2023
Dear Mr. Zarrillo, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Renaissance Boston Waterfront Hotel, and we look forward to welcoming you again soon.David ReddickDirector of Operations

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Nov 2023

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times and have always enjoyed our stay. Staff is exceptional.
Stayed 1 night in Nov 2023
Response from Director of Operations on Nov 30, 2023
Dear Laura, Thank you for being our loyal guest and for your fantastic feedback. We are glad that your stay was perfect in every way. We have an exceptional team whose top priority is making sure every guest is comfortable and feels right at home, so we look forward to sharing your compliments with them. Thank you again, and we look forward to hosting you back soon. David Reddick

6/10 Okay

Nathan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Director of Operations on Nov 30, 2023
Dear Nathan, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.David Reddick

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Its a very nice hotel, the restaurant was open & serving food late, and the room was very comfortable, especially for the great rate I got.
Stayed 1 night in Nov 2023

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Location was very convenient with many restaurants and attraction near by. Facility is very well maintained. Food is good in the breakfast restaurant. Overall it was an excellent experience.
Stayed 5 nights in Oct 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant and bar, gorgeous views from room
Stayed 1 night in Nov 2023
Response from Director of Operations on Nov 26, 2023
Dear Elizabeth, Thank you for taking the time to share your feedback regarding your recent stay at Renaissance Boston Waterfront Hotel. It is wonderful to know that you enjoyed our culinary offerings. We are also thrilled to hear that our stunning views contributed to your positive experience. We look forward to welcoming you back soon.David ReddickDirector of Operations