Ratings based on 347 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by Jessica

Will come again definitely

Posted Mar 25, 2017 on Hotels
It was great amazing service awesome room nice and spacious i just didnt like when the hotel charged me more then what i was paying my receipt even said the amount that didnt match my bank statement but other then that great.
Comment from Hotel Management
Apr 2, 2017 by John, Hotel Management
Dear Jessica, Thank you very much for staying with us and for taking the time to provide your feedback. I was thrilled to learn about your great service experience, and I will definitely share it with our team. I would like an opportunity to correct any billing discrepancies that may have occurred. Please feel free to work through the contacts at Hotels.com to begin this process. Sincerely, John Wilmoth General Manager
5 out of 5
by A verified traveler

Convenient and clean hotel, definitely recommend

Posted Mar 21, 2017 on Hotels
The Cambridge location was perfect. It was very easy to catch a ride into downtown Boston. The hotel rooms were big, clean, and the pull out couch was very convenient for our large group. The daily breakfast was perfect for our group. The staff was more than accommodating when we needed extra towels.
Comment from Hotel Management
Apr 2, 2017 by John, Hotel Management
It's always great to receive feedback from our guests, and I greatly appreciate the time you took to post your comments. Thank you for staying with us with your group. I will be sure to let the Housekeeping and Restaurant team know about your positive experience. I hope that on a return trip to the area, we will have the chance to host you again soon. Warm regards, John Wilmoth General Manager
5 out of 5
by patricia

This traveler left a rating score only Posted Mar 20, 2017 on Hotels
5 out of 5
by Denise

Posted Mar 20, 2017 on Hotels
Staff was very friendly and helpful. They told us where to park for a fraction of the cost of a garage. The breakfast was excellent as well. Also nice to have the two rooms so our son could have his privacy in a separate room.
Comment from Hotel Management
Apr 2, 2017 by John, Hotel Management
Dear Denise, I am so glad to hear about the memorable service that the staff provided. They sure do take great pride in taking care of our guests. I will be certain to share your post with them. Thank you for choosing our Hotel and choosing one of our larger suites. Please come back and visit soon. Kind regards, John Wilmoth General Manager
5 out of 5
by A verified traveler

Comfortable visit to Cambridge

Posted Mar 17, 2017 on Hotels
Our stay at the Residence Inn Marriott in Cambridge was very nice. The one bedroom suite with a pull out couch was perfect for my husband, myself and our son. While the bedroom is not large, the bed was very comfortable. The pullout couch did not look as comfortable, but our son did not complain. We cooked a few foods in the kitchenette but did notice that if we hadn't brought food with us that it would have been quite a walk or commute to a grocery store to buy food. There are several places to eat lunch and dinner nearby the hotel. We ate at the hotel's continental breakfast each morning. The food was good, not excellent, but a variety of breakfast items such as eggs, sausage, potatoes, oatmeal, yogurt, fruit, coffee and juice. Our flight out of Boston was quite late in the evening on the last day of our stay. The hotel staff generously let us extend our check out time -free of charge- to late in the afternoon to accommodate our schedule. Access to the T station was excellent, less than a five minute walk from the hotel! This hotel will definitely be our first choice for our next stay in Cambridge.
Comment from Hotel Management
Apr 2, 2017 by John, Hotel Management
Thank you for visiting with your family and for letting us know about your trip. Perhaps on a return visit, you can let us do the grocery shopping. We offer complimentary grocery shopping daily so that you can spend more time with your family exploring our great city. I am so glad the staff was able to offer a late check out. I will be sure to share your experience with them. Please visit us again soon. Warm regards, John Wilmoth General Manager
4 out of 5
by A verified traveler

Comfortable, quiet, friendly

Posted Mar 17, 2017 on Hotels
Place was very clean and staff was nice. Parking was a bit expensive at $40 a day but that's Cambridge. Not a lot you can do there. Pretty close to a nice deli if you want some bagels in the morning.
Comment from Hotel Management
Apr 2, 2017 by John, Hotel Management
Thank you for taking the time to rate and let us know about your trip. I'm glad you had a chance to explore our neighborhood. There are some great restaurants within blocks. Please come back and visit soon. Sincerely, John Wilmoth General Manager
5 out of 5
by A verified traveler

Posted Mar 13, 2017 on Hotels
Great accommodations, and location.
Comment from Hotel Management
Apr 2, 2017 by John, Hotel Management
We greatly appreciate your choosing our Hotel. Thanks for taking the time to rate us. Come back and visit soon! Kind regards, John Wilmoth General Manager
5 out of 5
by Jo Ann

This traveler left a rating score only Posted Mar 13, 2017 on Hotels
5 out of 5
by Christian

This traveler left a rating score only Posted Mar 8, 2017 on Hotels
2 out of 5
by A verified traveler

Posted Feb 28, 2017
Dated, dirty, expensive, awful breakfast. I expected higher quality. I've had better breakfasts at less expensive hotels
Comment from Hotel Management
Mar 2, 2017 by John Wilmoth, General Manager, Hotel Management
I was very disappointed to read your comments, and it seems that we fell short of your expectations. I will be certain to share with our Leadership team so that we can continue to identify areas of opportunity to drive a better customer experience.