Interior detail

Reviews of Residence Inn by Marriott Boston Downtown/Seaport

3 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 326 out of 441 reviews" "
Rating 8 - Good. 94 out of 441 reviews" "
Rating 6 - Okay. 13 out of 441 reviews" "
Rating 4 - Poor. 4 out of 441 reviews" "
Rating 2 - Terrible. 4 out of 441 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the front desk staff to the ladies that put out the breakfast in the morning to the room staff everybody was so friendly. And the breakfast options hot fresh we were just surprised at the options and of course we tipped the breakfast staff on the table when we left as a thank you ..😊
Stayed 3 nights in Mar 2024
Response from Wilfred S. on Mar 22, 2024
Thank you for your feedback. We hope to see you again soon.

8/10 Good

JESSICA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I was here for two weeks on business. It's good for a long term stay as each room is essentially a cute studio apartment with a kitchen, living room and bedroom area. If you are traveling with another person and not getting up at the same time could be weird as the bathroom sink is outside of the bathroom. For me by myself it was fine. No room service but plenty of options by doordash delivery. there's a lobby bar open till 11 pm. housekeeping is regular. I wish the windows opened because the HVAC system is weird-- its either too cold or too hot, probably due to small vents but very high ceilings. My room had windows by the bed, but my initial room had a big brick wall instead of windows and it felt crazy claustrophobic so i asked to change to one with windows. Ask for a room with windows if you feel the same way. Staff were all nice and responsive. No parking on site, but there's parking garage across the street for a steep $45/day.
Stayed 14 nights in Feb 2024
Response from Wilfred S. on Mar 13, 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Ed

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone did an amazing job. We were greeted every morning at breakfast by Parbatie. What a sweet beautiful soul she is and a great ambassador for your company. Alana checked us in and gave us 5 star treatment. We will be back again. Thank you
Stayed 6 nights in Mar 2024
Response from Wilfred S. on Mar 12, 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

HAIDY

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Wilfred S. on Mar 6, 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Thomas

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely beautiful and comfortable place to stay
Stayed 2 nights in Feb 2024
Response from Wilfred S. on Feb 28, 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

CANDY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, quick check-in, access to parking garage, clean and spacious
Stayed 2 nights in Feb 2024
Response from Wilfred S. on Feb 6, 2024
Thank you for your feedback. We hope to see you again soon.

2/10 Terrible

alicia

Stayed 1 night in Jan 2024
Response from Wilfred S. on Feb 6, 2024
Sorry for your experience Alicia. We requested for you to get a refund on your reservation.

10/10 Excellent

LORISNEY DELGADO MIGUEL

Stayed 3 nights in Jan 2024
Response from Wilfred S. on Feb 6, 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

ROY, SAN JOSE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful premises !
Stayed 1 night in Jan 2024
Response from Wilfred S. on Jan 15, 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Wilfred S. on Jan 15, 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Rohit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Wilfred S. on Jan 15, 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Rooms are great, staff was polite and knowledgeable. Parking was very convenient for the city. Looking forward to the return trip.
Stayed 2 nights in Dec 2023
Response from Wilfred S. on Jan 15, 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

WALTER

Traveled with family
Parking
Everything was great, the only thing I didn t like was they charged 45.00 to park
Stayed 1 night in Nov 2023
Response from Pierre Savoie - Direct of Sales on Dec 5, 2023
Thank you for choosing the Residence Inn Boston Downtown/Seaport for your stay. We are happy to hear your stay was great. As a downtown property parking is operated by a 3rd party and not the hotel directly, hence the parking fee.We look forward to welcoming you back soon.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were amazingly clean and beautiful very upscale.
Stayed 2 nights in Nov 2023
Response from Wilfred S. on Nov 28, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Greg

Stayed 1 night in Nov 2023
Response from Wilfred S. on Nov 15, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Teresa

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful hotel, spacious rooms and great location. Parking was a little pricey.
Stayed 2 nights in Nov 2023
Response from Wilfred S. on Nov 15, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Betsy

Stayed 2 nights in Oct 2023
Response from Wilfred S. on Nov 7, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful. The free breakfast was better than what I've come to expect. My room was very large and interesting in that it made good use of the unique architecture of the building. Many nearby restaurants and close to public transportation.
Stayed 3 nights in Oct 2023
Response from Wilfred S. on Nov 1, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Good location and easy walking distance.
Stayed 4 nights in Oct 2023
Response from Wilfred S. on Nov 1, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and we enjoyed the breakfast
Stayed 3 nights in Oct 2023
Response from Wilfred S. on Nov 1, 2023
Thank you for your feedback. We hope to see you again soon.

8/10 Good

Constantin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dumpers noise/ Stillings st during the night was scarring and brutal
Stayed 3 nights in Oct 2023
Response from Wilfred S. on Oct 10, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Dyego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Front desk, breakfast, room and staff. Pretty well located by Seaport
Stayed 3 nights in Oct 2023
Response from Wilfred S. on Oct 10, 2023
Thank you for your feedback. We hope to see you again soon.

4/10 Poor

Laura

Traveled with family
Liked: Property conditions & facilities
Nice property but completely over priced.
Stayed 1 night in Oct 2023
Response from Wilfred S. on Oct 10, 2023
Thank you for your feedback. We hope to see you again soon.

2/10 Terrible

Glen

Stayed 2 nights in Sep 2023
Response from Wilfred S. on Oct 10, 2023
Thank you for taking the time to rate us. Sorry we felt short on your expectations.

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great property.
Stayed 1 night in Sep 2023
Response from Wilfred S. on Sep 30, 2023
Thank you for your feedback. We hope to see you again soon.

8/10 Good

Hever, Cebu

Traveled with family
Liked: Amenities, property conditions & facilities
The rooms were huge and spacious, enough for a family of four. But the staff who checked us in didn’t seem to know what she was doing. And the senior staff she was with took her time in helping her. I get that she might have been training the girl checking us in but she should have considered us first. It was late and we were tired and didn’t care much to be kept waiting. Housekeeping also didn’t come to clean our room.
Stayed 2 nights in Sep 2023
Response from Wilfred S. on Sep 26, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Night at The Grand for a friends bday and this was a great location within walking distance to pregame, get ready, and crash after. Recommended
Stayed 1 night in Sep 2023
Response from Wilfred S. on Sep 22, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

MaryAnn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Short walk to Conference Center. Nice room!
Response from Wilfred S. on Sep 18, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Wilfred S. on Sep 13, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are excellent, clean, great breakfast, clean. Hotel room is studio apartment like.and close to harbor & walk to most sight seeing place
Stayed 3 nights in Aug 2023
Response from Wilfred S. on Sep 13, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Mikayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Wilfred S. on Sep 13, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

MASASHI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Wilfred S. on Sep 5, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Seaport spot
Great, spacious apartment style rooms. Wonderful front desk service. No complaints.
Stayed 1 night in Aug 2023
Response from Wilfred S. on Aug 30, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Meaghan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience! Team is inviting and accommodating, rooms are clean and perfect for families. Will stay again next time we are in Boston!
Stayed 2 nights in Aug 2023
Response from Wilfred S. on Aug 22, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Anupama

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very beautiful and historic, which made our trip feel special and authentic. The room and amenities were great.
Stayed 2 nights in Aug 2023
Response from Wilfred S. on Aug 11, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Bella

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay. Welcomed us, our toddler, and our dog.
Stayed 3 nights in Aug 2023
Response from Wilfred S. on Aug 6, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Carlotta

Liked: Cleanliness, staff & service, property conditions & facilities
Very big and comfortable room
Stayed 1 night in Jul 2023
Response from Wilfred S. on Aug 5, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Front desk staff was very friendly. Room was much larger than expected and extremely comfy. The shower was amazing!
Stayed 1 night in Aug 2023
Response from Wilfred S. on Aug 5, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Kelvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and very clean
Stayed 3 nights in Jul 2023
Response from Wilfred S. on Jul 25, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Eric the front desk clerk was awesome in finding my son and I a ride to the airport.
Stayed 4 nights in Jul 2023
Response from Wilfred S. on Jul 18, 2023
Thank you for your feedback, I will pass this on to our team and Eric. We hope to see you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great weekend in Boston. The room had everything we needed for a very enjoyable stay. The staff were very helpful.
Stayed 3 nights in Jul 2023
Response from Wilfred S. on Jul 6, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The historic building made the trip so much more interesting and enjoyable. The renovation showcased beautiful elements of its construction and each space was unique. It was by far the best hotel I've stayed at in Boston.
Stayed 1 night in Jun 2023
Response from Wilfred S. on Jul 1, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely stay here when we go back to Boston. The staff was friendly and the hotel was up to date and very clean.
Stayed 1 night in Jun 2023
Response from Wilfred S. on Jun 21, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!
Hotel was very very clean. The staff were kind and helpful. The room was spacious and very quiet.
Stayed 1 night in May 2023
Response from Wilfred S. on Jun 1, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Comfy clean hotel in a great location.
Stayed 1 night in May 2023
Response from Wilfred S. on Jun 1, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

tim

Liked: Cleanliness, staff & service, property conditions & facilities
The design of the hotel is very handsome. Location is outstanding. The rooms are well appointed and comfortable. Great water pressure in the shower.
Stayed 4 nights in May 2023
Response from Wilfred S. on May 24, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Channaly

Stayed 1 night in May 2023
Response from Wilfred S. on May 24, 2023
Thank you for your feedback. We hope to see you again soon.

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Wilfred S. on May 2, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Daniel

Stayed 3 nights in Mar 2023
Response from Wilfred S. on Mar 30, 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Derek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Wilfred S. on Feb 20, 2023
Thank you for your feedback. We hope to see you again soon.