Ratings based on 447 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Springfield MA

Great family friendly hotel in a great location

Posted Dec 7, 2016
We loved our stay here. The staff was so kind to my two girls and we were able to walk to many places in the city. Charlestown has lots of charm. Great pizza place, Figs, right down the street. I would happily stay here again.
5 out of 5
by A verified traveler

Posted Dec 2, 2016
the staff of the hotel was exceptional especially Juan and Dotty. They made a big city feel small. Our housekeeping person was grumpy and the valet person on one evening was being disrespectful to the manager and the front desk staff in front of patrons. It was a little uncomfortable. However, everyone else was really excellent. the beds were very comfortable
Comment from Hotel Management
Dec 2, 2016 by HotelMgmt, Hotel Management
Thank you so much for mentioning the staff members by name that made such a positive impact on your visit. We do, however, regret the ones that didn't. We will certainly address your feedback to ensure we are on top of our game. We're glad you had a comfortable stay and hope to see you again soon!
5 out of 5
by A verified traveler from US

Wonderful hotel

Posted Nov 27, 2016
Cons: Cheaper parking.
Wonderful hotel. Great location. Got a good price for the room. Will stay there again.
Comment from Hotel Management
Nov 29, 2016 by HotelMgmt, Hotel Management
Thank you, David, we are excited to hear that you enjoyed your visit with us so much that you would return! It was a pleasure having you here, and we look forward to seeing you again soon!
2 out of 5
by A verified traveler from boston

Disappointed

Posted Nov 7, 2016
Pros: Location to local attractions was nice. easy to find off of interstate.
Cons: The room we stayed in was fine. The biggest disappointment was we purposely booked this hotel for our child to play in the pool only to find out when we got to the pool in swim gear that it was "closed for cleaning" we could see through the window the water was green. The other issue we had was the shampoo bottle supplied by the hotel had a hair under the flip up cap so obviously it had never been changed out from the previous guest.
Comment from Hotel Management
Nov 10, 2016 by HotelMgmt, Hotel Management
While we appreciate your insights, we regret your disappointing experience and would like to extend our apologies if your stay fell below your expectations in any way. We will review your feedback in detail so we can ensure a better experience for you next time.
3 out of 5
by A verified traveler from US

Rooms great, Pool Awful

Posted Nov 7, 2016
The suite was very nice. However, for a hotel with only suites, the hotel had a limited number of roll out beds (and not enough for us to have one). The pool was a major issue. The chemicals were so strong that my bathing suit and my son's bathing suit became bleached. Unfortunately, the front desk's response was, "the damage is done, what do you want me to do about it?" They did offer us a bottle of wine from their pantry, but only after I pressed the issue. That being said, the breakfast was great and the staff working the breakfast were very friendly.
Comment from Hotel Management
Nov 10, 2016 by HotelMgmt, Hotel Management
Thank you for sharing not only the highlights of your stay but your concerns, as well. I would first like to apologize for the issues with our pool, as this doesn’t reflect our usual high standards. We appreciate the insights that you were able to provide and hope to welcome you back again.
4 out of 5
by A verified traveler

Great location..very nice comfortable rooms!!!

Posted Oct 31, 2016
Pros: Room very nice and equipped...great location!! Weekday breakfast buffet fantastic!
Cons: Parking arrangement...prefer self park incl in price! Buffet breakfast on weekend not as good as weekday. For instance no China or silverware and food choices far less!
Location: Freedom trail a must do!!!
Comment from Hotel Management
Nov 4, 2016 by HotelMgmt, Hotel Management
It was wonderful to hear what you loved about your stay with us like waking up to a delicious breakfast buffet and your comfortable accommodations. We do appreciate your feedback and please know reusable plates and cutlery are available for guests. We hope you visit with us again soon!
5 out of 5
by A verified traveler from Hobart

Great place

Posted Oct 15, 2016
Wonderful and inviting place to stay and is located at one end of the Freedom Trail.
Comment from Hotel Management
Oct 19, 2016 by HotelMgmt, Hotel Management
Thank you, Rebecca, for sharing your feedback. It's so nice to know you had a wonderful stay. Please come back and see us again soon at the Residence Inn by Marriott Boston Harbor on Tudor Wharf.
3 out of 5
by A verified traveler from Istanbul, Turkey

Nice hotel. There is room for improvement

Posted Sep 28, 2016
Pros: Its location in particular
Cons: Room services
Location: Museums, city center and transportation, as well as recreation parks
Located at a convinient place, with easy access to transportation and city center.
Comment from Hotel Management
Oct 1, 2016 by HotelMgmt, Hotel Management
While we’re pleased you found our location perfect for exploring the area, we wish your stay had impressed you at every turn. It's always our intention to provide our guests with a memorable experience, and we apologize this wasn't the case for you. We hope you'll give us another chance to win you over completely.
5 out of 5
by A verified traveler from Florida

Posted Sep 18, 2016
Pros: location perfect for viewing historic Boston all within walking distance and access to the "T"
Nice views, close to historic sites as well as downtown and public transportation Walking distance to most historic sites Nice breakfast Desk staff especially helpful with directions and local recommendations for dining
Comment from Hotel Management
Sep 20, 2016 by HotelMgmt, Hotel Management
Thank you for sharing your appreciation for our friendly and knowledgeable staff, we're pleased they were helpful in offering some great suggestions. It would be a pleasure to welcome you back to the Residence Inn by Marriott Boston Harbor on Tudor Wharf for another enjoyable experience.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 8, 2016 on Hotels