BBQ/picnic area

Reviews of Residence Inn by Marriott Boston Woburn

3 out of 5
Residence Inn by Marriott Boston Woburn
300 Presidential Way, Woburn, MA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 647 out of 974 reviews" "
Rating 8 - Good. 249 out of 974 reviews" "
Rating 6 - Okay. 45 out of 974 reviews" "
Rating 4 - Poor. 12 out of 974 reviews" "
Rating 2 - Terrible. 21 out of 974 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

MacKenzie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk Staff was kind and accommodating. Breakfast staff was very quick to refresh food and clean up the mess. Overall great hotel!
Stayed 1 night in Apr 2024

10/10 Excellent

Courtney

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked here for the Boston Marathon and it was fantastic. The pool was awesome. The staff was also super friendly. The room was clean and the beds were comfy. I would definitely stay here again.
Stayed 3 nights in Apr 2024

2/10 Terrible

Faith

Disliked: Cleanliness
Stayed 17 nights in Mar 2024
Response from Hotelmgmt on Apr 17, 2024
It's disappointing for us to see your low marks, Faith. We hope for another chance to welcome you back and provide you with the quality of stay you expected and deserved.

2/10 Terrible

Jenny

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Before we even walked in, there were multiple groups of people smoking right by the main doorway, you could smell it throughout the lobby When we got to the room, it seemed fine but when we opened the sofa bed there were bedbugs, alive, on the mattress. The front desk clerk was nice, clearly overwhelmed at being the only person on staff on a busy Saturday night, but he was accommodating and kind despite the incident. We were refunded our money and at 8:30 pm on the weekend of the Boston Marathon, had to find another place to stay.
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 16, 2024
Jenny, we sincerely apologize for the issues you encountered, particularly with the cleanliness of the sofa bed. We are taking immediate action to resolve these concerns to prevent future occurrences. We are glad to hear our front desk clerk was helpful during this challenging situation. We hope you will consider staying with us again so we can provide a much better experience.

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quick service when we needed anything
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 16, 2024
Sarah, we are glad you appreciated the cleanliness and prompt service during your stay! Thank you for sharing your positive experience. We look forward to welcoming you back soon for another enjoyable visit!

10/10 Excellent

Elizabeth

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were very attentive and the propery was great. Easy to navigate the area as a tourist.
Stayed 3 nights in Apr 2024
Response from HotelMgmt on Apr 9, 2024
Elizabeth, we are thrilled that you found our employees attentive and the property to your liking, making your tourist experience smoother! We are looking forward to welcoming you back for another great visit at Residence Inn by Marriott Boston Woburn.

6/10 Okay

Marie

Disliked: Cleanliness
There was so much hair everywhere. In the bathroom, in the bed, on the floor. The hook on the door of the bathroom was barely hanging on.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 20, 2024
Marie, we are truly sorry to hear about your experience. Immediate steps will be taken to address cleanliness and maintenance. We hope to welcome you back for a much better stay. Thank you for sharing your feedback.

10/10 Excellent

LUIS, yangers

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice. Excellent service.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 18, 2024
Luis, thank you for your high recommendation of Residence Inn by Marriott Boston Woburn. We are delighted you had an excellent stay and were pleased with the service our team provided. The pleasure would be ours to welcome you back!

10/10 Excellent

Gina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The suite was very nice.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 14, 2024
Gina, thank you for your perfect rating of Residence Inn by Marriott Boston Woburn. We are glad you had an excellent stay and were pleased with the comfort of your suite. The pleasure would be ours to welcome you back!

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was fun!
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 11, 2024
Monica, we are delighted you had an excellent stay and enjoyed time at our pool. Thank you for your high recommendation. All of us at Residence Inn by Marriott Boston Woburn hope to have the pleasure of welcoming you back!

10/10 Excellent

WALLACE, PHILADELPHIA

Liked: Cleanliness, staff & service, property conditions & facilities
Buffet breakfast was cold, other than that the place was nice
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 14, 2024
Wallace, we are glad you found our place nice. We will be looking at improvements to make sure that our buffet breakfast stays hot and delicious. Thanks for the feedback, and we hope to see you again soon for a perfect experience!

10/10 Excellent

yuhuan

Liked: Property conditions & facilities
Well
Stayed 4 nights in Mar 2024
Response from HotelMgmt on Mar 11, 2024
Yuhuan, thank you for your high rating of Residence Inn by Marriott Boston Woburn. We are delighted you had an excellent stay and were pleased with our accommodations. The pleasure would be ours to welcome you back!

8/10 Good

Corina

Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service, amenities
First room we had the toilet flooded but the staff was amazing. They moved us rooms and made sure the new rooms had functioning toilets. The staff were phenomenal! Even when they worked long hours always provided amazing service.
Stayed 3 nights in Feb 2024
Response from Hotelmgmt on Feb 22, 2024
Corina, we are sorry for the initial inconvenience but are thrilled to hear our team's response made a positive difference. Their dedication to service is something we are very proud of. We look forward to welcoming you back for another stay with phenomenal service!

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful stay
Stayed 4 nights in Jan 2024
Response from HotelMgmt on Feb 16, 2024
Amanda, thank you for your high recommendation of Residence Inn by Marriott Boston Woburn. We are delighted you had an excellent stay and hope to welcome you back again soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility was well maintained staff friendly always willing to assist would return
Stayed 7 nights in Jan 2024
Response from HotelMgmt on Feb 6, 2024
Thomas, thank you for your perfect rating of Residence Inn by Marriott Boston Woburn. We are delighted you enjoyed your stay and were pleased with our clean accommodations and friendly team. We hope to welcome you back again soon!

10/10 Excellent

Brandy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and comfortable. Check in staff was great. Morning staff a little less great. Breakfast was good. Hotel was clean.
Stayed 4 nights in Jan 2024
Response from HotelMgmt on Feb 1, 2024
Brandy, we are glad you found your room spacious and comfortable, and that our check-in team made a great first impression. Your feedback on the morning team is noted for improvement. We are happy to hear you enjoyed our breakfast and clean hotel. We look forward to welcoming you back for another great experience!

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful.
Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 25, 2024
Thank you for your perfect rating, Barbara. We are delighted you had an excellent stay and were pleased with our accommodations and amenities. The pleasure would be ours to welcome you back to Residence Inn by Marriott Boston Woburn!

10/10 Excellent

Cherise

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely hospitable and accomodating. Clean rooms, hallways and dining area. good breakfast choices, functional gym and pool, lots of clean towels, close to Red line for comuters.
Stayed 14 nights in Jan 2024
Response from HotelMgmt on Jan 19, 2024
Cherise, we are thrilled to hear about your positive experience! Thank you for appreciating our amenities and location. It is great to know our efforts in hospitality and cleanliness met your expectations. We at Residence Inn by Marriott Boston Woburn look forward to welcoming you back soon!

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2024
Response from Hotelmgmt on Jan 14, 2024
Thank you for your perfect rating, Christine! We're thrilled to know that your experience with us was exceptional. It was a pleasure hosting you, and we look forward to your next visit!

10/10 Excellent

Philip

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Easy access to train
Stayed 3 nights in Dec 2023
Response from HotelMgmt on Jan 17, 2024
Philip, thank you for your high rating of Residence Inn by Marriott Boston Woburn. We are glad you had an excellent stay and were pleased with our convenient location near the train. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Susanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 8, 2024
Thank you for honoring us with a perfect score, Susanne! We're excited for the opportunity to welcome you back soon.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 8, 2024
Thank you for the five-star rating, Bernard! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Excellent

Alondra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 8, 2024
Alondra, learning that your visit was exceptional is very gratifying! We eagerly anticipate the honor of welcoming you back in the future.

10/10 Excellent

MARTHA, WOODSTOCK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Front desk staff very helpful and friendly. The small suite was perfect. Very clean and had everything i needed. Will stay there again and will recommend the hotel to others!
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 8, 2024
Martha, thank you for your perfect rating of Residence Inn by Marriott Boston Woburn. We are delighted you had an excellent stay and were pleased with our clean accommodations. It is also wonderful to hear that you found our location convenient and our team helpful. The pleasure would be ours to welcome you back!

10/10 Excellent

Shona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 2, 2024
We appreciate knowing that your visit was excellent, Shona! It would be our honor to welcome you back again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at the Residency Inn by the Marriott was great. The day I arrived at the hotel the front desk person was very friendly. House keeping was very helpful when I had a problem with the dishwasher. The only problem I had with housekeeping was when I asked for an extra blanket from the cleaning lady. She took a blanket from the cart that had the dirty bearings and actually wanted to give it to me.
Stayed 4 nights in Dec 2023
Response from HotelMgmt on Jan 2, 2024
Thank you for your feedback! We are glad you enjoyed your stay and appreciated the friendliness of our team. We apologize for the oversight with the blanket and will address this to ensure it does not happen again. We hope to welcome you back soon!

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities
So overall, this is a very nice property, but there were some incidents while we were there. Someone pooped into the pool so we barely got to make use of it. (Pool area is also not the best which was the reason why we switch our stay here.)
Stayed 1 night in Dec 2023
Response from HotelMgmt on Jan 2, 2024
Ashley, we are glad you found our property nice and apologize for the pool incident. We have addressed the issue to ensure a better experience. We are looking forward to welcoming you again for a more enjoyable stay.

10/10 Excellent

Kihong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 2, 2024
We greatly appreciate your rating and we can't wait to welcome you back to make many more five-star memories with us!

8/10 Good

Ernie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotelmgmt on Dec 27, 2023
Thank you, Ernie, for taking a moment to share your positive score! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I stayed there with my girlfriend to visit my mother in town and it was a great experience. The room was clean and the suites were huge with everything necessary in them. One of the best I’ve stayed at
Stayed 3 nights in Dec 2023
Response from HotelMgmt on Dec 20, 2023
Steve, thank you for staying with us at Residence Inn by Marriott Boston Woburn. We are glad you had an excellent visit and were pleased with our clean and spacious accommodations. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Yakymour

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the maple trees around it
Stayed 4 nights in Dec 2023
Response from HotelMgmt on Dec 18, 2023
Yakymour, thank you for staying with us at Residence Inn by Marriott Boston Woburn and for your high recommendation. It is wonderful to hear you enjoyed our beautiful surroundings. The pleasure would be ours to welcome you back!

10/10 Excellent

Lamia

10/10
very good establishment well organized in terms of management, congratulations to the management team.
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 6, 2023
Our team will be delighted by your kind words, Lamia! Thank you for choosing the Residence Inn by Marriott Boston Woburn for your recent stay. We're honored to receive your top score and we hope to see you again soon!

10/10 Excellent

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, great breakfast and very clean place
Stayed 3 nights in Nov 2023
Response from Hotelmgmt on Dec 6, 2023
Thank you for your kind words, Vincent! We're delighted that our clean, welcoming environment and tasty breakfast made your stay so enjoyable. It will be our pleasure to welcome you back again soon!

8/10 Good

Bouaketh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel because it is quiet and clean enough.
Stayed 1 night in Nov 2023
Response from HotelMgmt on Nov 29, 2023
Thank you for staying with us at Residence Inn by Marriott Boston Woburn. We are glad you enjoyed your stay and found our accommodations clean and quiet. It would be our pleasure to welcome you back!

10/10 Excellent

Jaspreet Kaur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Hotelmgmt on Nov 21, 2023
Thank you for the five-star rating, Jaspreet! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Excellent

Joyce Tegha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
This is one of the best Hotels I’ve slept in. Very clean, wonderful rooms and a delightful staff. My wife was so impressed when we stepped into our room. Honestly, I will stay here anytime I get to Boston. The bed was so comfortable and the breakfast really good. Great Hotel.
Great bef
Spacious
Stayed 1 night in Nov 2023
Response from HotelMgmt on Nov 20, 2023
Thank you for your perfect rating of Residence Inn by Marriott Boston Woburn. We are thrilled to hear that you and your wife had such a wonderful experience with us in Boston. It is great to know our clean rooms, delightful team, and comfortable amenities impressed you. We are looking forward to welcoming you back for another great stay anytime you're in the city!

2/10 Terrible

Emily

Stayed 1 night in Nov 2023
Response from Hotelmgmt on Dec 5, 2023
We apologize that your stay missed the mark on this occasion, Emily. We hope you'll consider returning to us in the future, to see just how dedicated we are to making a positive change.

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!!
Great experience, love that they give you an informational sheet at check in, can’t really go wrong with free breakfast. Daughter loved the pool! Great location for lots of food delivery options. Close to highways! We wouldn’t hesitate to return!
Stayed 1 night in Nov 2023
Response from HotelMgmt on Nov 15, 2023
Kim, thank you for your high recommendation of Residence Inn by Marriott Boston Woburn. We are glad you enjoyed your stay and were pleased with our location, amenities, and breakfast. It is wonderful to hear that your daughter loved the pool. We hope to have the pleasure of welcoming you back again!

8/10 Good

Tucker

Stayed 1 night in Nov 2023
Response from Hotelmgmt on Dec 5, 2023
Thank you for rating your stay, Tucker! We hope to be your preferred property whenever your travels bring you to the area!

10/10 Excellent

Barbara

Stayed 7 nights in Oct 2023
Response from Hotelmgmt on Nov 4, 2023
Barbara, it's exciting to learn that you had a great stay! Please revisit soon!

6/10 Okay

Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wish housekeeping would have been better. Stayed 4 nights and requested 2 times for housekeeping. Didnt happen. Ran out of towels and toliet paper. Plus used towels on floor in small bathroom made it a struggle for the 3 of us.
Stayed 4 nights in Oct 2023
Response from HotelMgmt on Nov 3, 2023
Jane, thank you for providing us with your valuable feedback. We apologize for the miss in housekeeping service and the discomfort caused. Your feedback is crucial for our improvement. We invite you to stay with us again for a seamless experience in the future.

10/10 Excellent

Ahmed

Stayed 8 nights in Oct 2023
Response from Hotelmgmt on Nov 4, 2023
Thank you for your top score, Ahmed! We look forward to your next stay with us.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and staff
Stayed 10 nights in Oct 2023
Response from HotelMgmt on Nov 3, 2023
Adam, thank you for your perfect rating of Residence Inn by Marriott Boston Woburn. We are delighted you had an excellent stay and were pleased with our comfortable accommodations and friendly team. The pleasure would be ours to welcome you back!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, quiet and the room set up was fabulous for a larger family.
Stayed 1 night in Oct 2023
Response from HotelMgmt on Nov 3, 2023
Lisa, we are thrilled to hear that your room met your family's needs with its cleanliness and setup! We look forward to your next visit for another fabulous stay. Thank you for choosing Residence Inn by Marriott Boston Woburn!

10/10 Excellent

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was easily the nicesest hotel we have stayed in. The staff were amazing and the ammenities were exactly what we needed.
Stayed 3 nights in Oct 2023
Response from Hotelmgmt on Oct 26, 2023
Kevin, thank you for your perfect rating of Residence Inn by Marriott Boston Woburn. We are glad you had an excellent stay and were pleased with the service our team provided. It is also wonderful to hear that you enjoyed our amenities. We appreciate your kind words and hope to welcome you back again soon!

10/10 Excellent

Gavin

Stayed 7 nights in Oct 2023
Response from Hotelmgmt on Oct 25, 2023
Receiving your top score means a lot to us, Gavin! Thank you and we hope to see you again soon.

8/10 Good

Bertha

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was a little disappointing, but other than that, this is a great hotel near Salem and Boston!
Stayed 2 nights in Oct 2023
Response from Hotelmgmt on Oct 26, 2023
Bertha, we are glad to hear you enjoyed our location. We apologize if breakfast was not up to your expectations and appreciate your feedback. We are looking forward to welcoming you back for an even better experience next time!

10/10 Excellent

Elisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean. The rest of the hotel was a well. My only complaint was how small the fitness area was. The weight room was so tiny that it's super awkward if another person shows up to lift. The cardio room is a little cramped too. The gym was clean though, it just needs a more comfortable layout.
Stayed 3 nights in Oct 2023
Response from Hotelmgmt on Oct 23, 2023
Elisa, thank you for your high recommendation of Residence Inn by Marriott Boston Woburn. We are glad you enjoyed your stay and found your accommodations clean and comfortable. Your feedback regarding our fitness center is appreciated and we will be sure to review it further with our team. We hope to see you again soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Room is OK, the location is great, services are low, cleaning personal not doing a good job, breakfast was good but avoid rush hour when you need to wait for things due to low staff, problems with hot water.
Stayed 6 nights in Oct 2023
Response from Hotelmgmt on Oct 24, 2023
Thank you for highlighting the positives and sharing areas for improvement. We regret the inconvenience faced with our services and will address these concerns immediately. We would value another chance to serve you better on your next visit.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
It was the first time in the future
Stayed 2 nights in Oct 2023
Response from Hotelmgmt on Oct 23, 2023
Bryan, thank you for your high recommendation. We at Residence Inn by Marriott Boston Woburn hope to have the pleasure of welcoming you back again soon!