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Reviews of Residence Inn Boston Dedham

3 out of 5
Residence Inn Boston Dedham
259 Elm St, Dedham, MA

Reviews

8.2

Very Good

Rating 10 - Excellent. 121 out of 271 reviews" "
Rating 8 - Good. 92 out of 271 reviews" "
Rating 6 - Okay. 28 out of 271 reviews" "
Rating 4 - Poor. 14 out of 271 reviews" "
Rating 2 - Terrible. 16 out of 271 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Gene

Traveled with partner
The room was too close to highway. Very loud
Stayed 1 night in Mar 2024

10/10 Excellent

Latia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and professional. Hotel room and property was very clean.
Stayed 1 night in Mar 2024
Response from Anastasia on Mar 24, 2024
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Noreen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smell
Stayed 2 nights in Mar 2024

10/10 Excellent

Sergio

Stayed 1 night in Mar 2024
Response from Anastasia on Mar 24, 2024
Dear Valued Guest,Thank you so much for your feedback.Hope to see you again!

8/10 Good

Elena

Traveled with family
Liked: Cleanliness, amenities
If you plan to visit downtown Boston and harbour area, hotel is too far.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lewis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t get towels when I asked
Stayed 2 nights in Feb 2024

8/10 Good

Janice

Stayed 6 nights in Jan 2024

10/10 Excellent

Bianca

Stayed 3 nights in Dec 2023

10/10 Excellent

Suzanne

Stayed 18 nights in Dec 2023

10/10 Excellent

Tomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities
Will stay again
Stayed 6 nights in Nov 2023

10/10 Excellent

Larry

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Oct 2023

10/10 Excellent

Missy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

David

Stayed 9 nights in Sep 2023

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a concert at Gillette Stadium. The hotel was clean and modern. Check in was easy. We really liked the full kitchen in the room.
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Stayed 3 nights in Sep 2023

8/10 Good

JESSICA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to departure it was easy. Clean property. My only complaint is the sofa bed was so squeaky it woke me up every time I rolled over. Pool was decent, breakfast was plentiful and had a great selection.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jose

Stayed 2 nights in Sep 2023

4/10 Poor

Justin

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was promised a Baby Crib - at check in was told sorry there are none…. Staff couldn’t have been less concerned - will not stay again
Stayed 2 nights in Jul 2023

10/10 Excellent

Ahmet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2023

2/10 Terrible

Ryan

As I was stepping on the plane to begin the trip (2 days before my reservation), Expedia sent an email that the hotel was not going to honor the reservation, despite having already paid for everything in full two months ahead of time. Their proposed solution was for me to stay in another hotel 10 miles away, which was not possible for my plans. Finding a last-minute hotel with any availability in the same area and at the last minute cost me an extra $200. In their world, it is apparently money, not the customer that comes first.
Stayed 2 nights in Jul 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The staff members were all great….extremely polite, friendly, professional; the accommodations were clean, spacious, comfortable and quiet. My stay was so enjoyable that I intend on returning there when I travel to the area again.
Stayed 6 nights in Jul 2023

2/10 Terrible

Paul

Business traveler
Disliked: Cleanliness, property conditions & facilities
My bed and room has bugs with pinchers in it, hair on the floor, hair on the mirror, hair on the vanity, bottle caps on the side of the bed, change on the carpet, towels rolled up along the window, and dust bunnies in corners. Dirtiest place I have ever had to stay in. Manager on duty not authorized to refund me or cover a room at a nearby hotel. Worst hotel I have stayed in around Massachusetts. Avoid this dirty hotel.
Stayed 1 night in Jul 2023

10/10 Excellent

Cesarina

Liked: Cleanliness, staff & service, property conditions & facilities
This property met our expectations, starting from staffs, cleanness, great breakfast with a lot healthy options(some vegan and gluten-free), peaceful, walking distance to restaurants and shopping. Awesome experience and great for family.
Stayed 5 nights in Jun 2023

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location- close to train station close to shopping and dining etc etc
Stayed 5 nights in Jun 2023

4/10 Poor

Tamika

Traveled with partner
Disliked: Cleanliness
The bathroom was not cleaned properly there was hair all over the floor, the shower curtain was stained and there was a slight mildew smell. The freezer/fridge did not work.This was very disappointing for the price we paid to stay for 1 night.
Stayed 1 night in Jun 2023

10/10 Excellent

LaNitra, Oakland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023

10/10 Excellent

Toni

Liked: Cleanliness
Wonderful place to stay. Spotless and inviting
Stayed 5 nights in Jun 2023

6/10 Okay

Martha

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Brenda J

Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Christal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently located right beside shops, food, grocery store and movie theatre
Stayed 2 nights in Apr 2023

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed an early check in and the staff was exceptionally accommodating.
Stayed 1 night in Apr 2023

8/10 Good

Armann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, pleasant staff. Fairly typical stay for a Residence Inn
Stayed 2 nights in Apr 2023

2/10 Terrible

antonio

Stayed 1 night in Mar 2023

10/10 Excellent

Janice

8/10 Good

Aveann

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast lacked fresh fruit.

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice place to stay
Stayed 1 night in Dec 2022

10/10 Excellent

philip

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all was fine
Stayed 2 nights in Nov 2022

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean , facility was also clean
Stayed 6 nights in Oct 2022

8/10 Good

John

Traveled with family
Traffic noise was significant while inside the room.
Stayed 6 nights in Oct 2022

10/10 Excellent

Ramdas

Liked: Cleanliness, amenities, property conditions & facilities
Michelle and everyone at the front desk was super nice, helpful, and accommodating
Stayed 2 nights in Oct 2022

10/10 Excellent

Wren

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a crumbling step by the elevator entrance that needs immediate repair.
Stayed 1 night in Jul 2022
Response from General Manager on Aug 3, 2022
Apologies for the issues you experienced. Thank you for your valuable feedback.

8/10 Good

Rex

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of two rooms had been sold out from under us. Forcing half our party to another venue for one night. Fortunately the hotel covered the cost. But moving twice a major pain. Door to room was sticking. No maid service on weekend. Packaged breakfast items left a lot to be desired. Staff was generally helpful and accommodating, but forget abut using the PCs to print.
Stayed 5 nights in Jun 2022
Response from General Manager on Jul 13, 2022
Apologies for the issues you experienced. Thank you for your valuable feedback.

4/10 Poor

Sonya

Traveled with family
Disliked: Property conditions & facilities, room comfort
Horrible experience
Horrible experience. Late arrival (10pm), and we were given a room at the farthest end of one wing. Upon opening the door, we were hit with a nasty smell of smoke. Immediately dragged our luggage back to the front, asking for a cleaner non smoking room. We now given a room at the farthest end of the other wing. It appeared to be fine, however, upon flushing the toilet the next morning, it did not clear out the basin. Tried again and it nearly overflowed. The night clerk was very nice, but could do nothing at that hour to help us. We feared using the sink or shower as they were very slow to drain and the toilet was full. My husband begged for access to a clean shower and toilet to use, and the clerk only allowed him to use a dirty room where the occupant had already left...horrible! I was not willing to do this and went in-showered, unfortunately. After talking with the new clerk, and 2 more subsequent phone calls afterwards asking for some compensation for our troubles, we were offered a $20.00 discount. However two days later, the hotel first charged us an additional $20.00, then applied a $20.00 credit, essentially giving us nothing. My final call to the manager an hour ago to attempt to straighten this out was not returned as promised. DO NOT STAY HERE!
Stayed 1 night in May 2022
Response from General Manager on Jul 13, 2022
Thank you for bringing this to our attention. I am having a meeting with our team to address this, as this is not our standards. We thrive to give all our guests a great experience and we apologize for not been able to provide you with one.

2/10 Terrible

Jazzalynn

Business traveler
Disliked: Staff & service
Stayed 1 night in May 2022
Response from General Manager on Jul 13, 2022
We thrive to give all our guests a great experience and we apologize for not been able to provide you with one.

10/10 Excellent

Sara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were fantastic. Located close to everything
Stayed 1 night in May 2022
Response from General Manager on Jul 13, 2022
Thank you for your stay!

10/10 Excellent

Reid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Danielle was the best and helped us with everything we needed.
Stayed 2 nights in May 2022
Response from General Manager on May 25, 2022
We appreciate you sharing your feedback and hope we have the opportunity to host you again in the future!

10/10 Excellent

Richel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from General Manager on May 25, 2022
Thank you for the score, we hope you had a lovely time staying with us!