Ratings based on 3,079 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Feb 8, 2016
The location is good, connected with the prudential building ( shopping mall ) but the room look like a 3 star hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to shopping and river

Posted Feb 6, 2016
Friendly accommodating staff, I had people outside in the hallway making a lot of noise I called to front desk and it was taken care of immediately.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2016
Super convenient location, extremely comfortable and clean room with a beautiful city view, and very helpful staff!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 21, 2016
Thanks for forcing me to write more. I hate this survey and I bet others do.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2016
They staff was friendly and helpful. My room was quiet and clean. The location was great. I was very pleased.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fun hotel

Posted Jan 17, 2016
It was great, it was so great. Lots of fun. Happy to have stayed here. Great hotel. Lots of fun. Fun, fun, fun, fun. It was a fun vacation and easy walking distance to the city and all the fun there.
5 out of 5
Recommended
for Everyone
by A verified traveler from central MA

Full-service hotel with helpful staff

Posted Jan 15, 2016
Front desk and concierge staff went out of their way to make my trip pleasant. Full -service amenities, great room, great view. Nice location, attached to mall. Small bathroom was the only downside.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sunderland, MA

Nice hotel in a convenient location.

Posted Jan 14, 2016
Pros: As stated above.
Cons: None.
Location: The hotel is located in the Back Bay, within walking distance to Newbury Street.
I stayed in this hotel for one night for leisure. No need to go outdoor when the weather was cold in winter for shopping and dining, as the hotel was connected to an upscale mall.
4 out of 5
Recommended
for Everyone
by A verified traveler from tokyo

very good location

Posted Jan 14, 2016
Pros: 最高のロケーション。ハイエンドの小売店多い。
Cons: エアコンのダクトからの風向きがベッドに直撃する。エレベーター裏位置にある部屋は終日エレベーターのノイズが聞こえ、部屋を交換してもらいました。
Location: 高級ブティック、デパート(SAKS 5th),ハイエンドレストラン等、徒歩圏に多数存在。
スタッフは非常に親切で、ホテル設備も大きな問題なし。近郊には買物・レストランのチョイス多く、24時間Openスーパーも近い
4 out of 5
Recommended
for Everyone
by A verified traveler from Blumenau

Faltou Wi-Fi

Posted Jan 14, 2016
Faltou o Wi-Fi nos quartos do hotel, tem mas somente pagando e o preço dia é bastante caro. Atendentes da portaria pouco se disponibilizavam para ajudar com malas e informações, ignoravam os hóspedes. Quando solicitados esperavam sempre pela gorjeta. Pelo fato de o Hotel estar anexo ao Shopping, havia muito trânsito na portaria de pessoas não hóspedes. No mais para padrão Sheraton poderia ser melhor.