Ratings based on 3,466 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2017
The beds were very comfortable and staff very friendly and accommodating!
Comment from Hotel Management
Feb 16, 2017 by AngeVen, Hotel Management
I'm so glad that your stay was comfortable and that the staff were accommodating! Thank you for staying with us and we hope to see you again! Warm regards, Angela Vento General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to good restaurants

Posted Feb 11, 2017
Stayed here during the blizzard and found out all facilities I needed we're here and in the Prudential and Copley place No need to go outside
Comment from Hotel Management
Feb 13, 2017 by AngeVen, Hotel Management
Dear A J, I'm so glad that you were able to find warmth and convenience while staying with us during the blizzard. We hope to see you again when the weather gets warmer! Warm regards, Angela Vento General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel in a great back bay location

Posted Feb 6, 2017
This was my second time staying here. The room type I really wanted was not available. As it turned out, the Model UN participants were at the hotel for their event. It was a little crowded and getting up and down to/from room was delayed a little. But everyone was very nice and it was not a disappointment at all.
Comment from Hotel Management
Feb 6, 2017 by AngeVen, Hotel Management
Dear Alisha, Thank you for staying with us during your recent trip to Boston. I'm so glad that you enjoyed your time with us, despite the large group in house. We do hope to welcome you back soon! Warm regards, Angela Vento General Manager
2 out of 5
by A verified traveler from Massachusettes

Get away for a night!

Posted Jan 30, 2017
Pros: location
Location: Prudential Center and Copley Place
Upon pulling up to the hotel, we were greeting by hundreds of teenagers and early adults, the lobby was a sea of them. Went to register and was told they were here for the weekend. There goes the quiet night!!!. We were given a room on the 22nd floor overlooking river, nice view but queen size bed not the king we paid for. Went out and about, enjoyed lunch over at Copley Place and came back to use pool. You could not even see the water as there were so many people in it. Went to bar for a cocktail which was nice and relaxing. Tried to have a early night but between the girls next to use slamming doors till after midnight and the running up and down the halls didn't happen. Set alarm for 6am so we could use the pool, that was very nice. When we checked out it was 25 minutes to get elevator to go to lobby!!! I understand they had a convention but when I told them upon checking in we were looking for a little R&R why in a hotel that large would you put us in the middle of it.
Comment from Hotel Management
Feb 2, 2017 by AngeVen, Hotel Management
Dear Cindy, Thank you for staying with us. I am so sorry that your relaxing evening was disrupted by the current group in house. It's always our aim to make sure that our guests are comfortable and we clearly missed the mark during your stay. We do hope that you will choose to stay with us again so that we may provide that relaxing evening. Warm regards, Angela Vento General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 29, 2017
I was in Boston for the NEWEA Conferance. I always stay at the Sheraton in Boston. The Hotel is very clean, some ove the views are spectacular at night. The Staff are very pleasant and friendly.The hotel was very close to everything.
Comment from Hotel Management
Jan 30, 2017 by AngeVen, Hotel Management
Thank you for continuing to stay with us during your conference! I'm so glad that you enjoyed our location and that the staff took such great care of you. We look forward to seeing you again! Warm regards, Angela Vento General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good people here

Posted Jan 25, 2017
Sheraton Boston has great people, they really work hard to make their customers happy.
Comment from Hotel Management
Jan 27, 2017 by AngeVen, Hotel Management
Thank you so much for your kind words on our staff here at the Sheraton. I'm sure they'll all be so pleased to know that you appreciated their hard work. Warm regards, Angela Vento General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Room was ok cable sucks but it was nice

Posted Jan 23, 2017
Was an ok stay...cable was kinda shotty bad signal
Comment from Hotel Management
Jan 25, 2017 by AngeVen, Hotel Management
Thank you for staying with us and for providing feedback on your TV signal. We will make sure it addressed with our engineering department. Warm regards, Angela Vento General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel close to shopping

Posted Jan 17, 2017
Pros: Close to restaurants in Copley and Prudential Malls
Cons: nothing
Stayed here because it was close to Prudential stop on green line and weather was bad.
Comment from Hotel Management
Jan 17, 2017 by AngeVen, Hotel Management
Dear art, Thank you for staying with us! I'm so glad that you found our location to be so convenient during your time with us. Warm regards, Angela Vento General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in the Prudential building.

Posted Jan 17, 2017
Easy and comfortable hotel. Everything went smoothly. The Premium Club was great.
Comment from Hotel Management
Jan 17, 2017 by AngeVen, Hotel Management
Thank you for staying with us! I'm so glad that your stay was comfortable and that you enjoyed the club lounge. We look forward to seeing you again! Warm regards, Angela Vento General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

As Expected

Posted Jan 15, 2017
Basic downtown hotel. Met requirements. Room rate OK. Food and drink a bit expensive.
Comment from Hotel Management
Jan 16, 2017 by AngeVen, Hotel Management
Thank you so much for staying with us. I'm glad that you enjoyed your stay with us; we do hope that you will visit again so that we may provide that WOW service. Warm regards, Angela Vento General Manager