Ratings based on 3,585 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely location

Posted May 12, 2017
Great location, Amazing view Great staff Nice pool Andrew was a doll! Thanks so much
Comment from Hotel Management
May 14, 2017 by Brenda Fitzgerald, Hotel Management
Good morning - I am pleased to know you enjoyed your experience. We will be sure to pass along your kind words to Andrew. Warm regards, Brenda Fitzgerald Director of Front Office
2 out of 5
by A verified traveler

Not worth the money

Posted May 12, 2017
The same budget will get you far newer and overall better hotels in Boston. It has all the services you need but it's rather pretentious and it's like travelling back to the 80s or 90s. The staff is very nice and efficient, up to the expectations. They don't have Apple Watch support for the doors as advertised so don't get excited.
Comment from Hotel Management
May 14, 2017 by Brenda Fitzgerald , Hotel Management
Dear Ray - I am truly sorry we did not deliver the experience you anticipated at our hotel. I have updated our engineering team with the details of your feedback about hotel décor. We appreciate the kind words about our team and I will be sure to share with our associates. I hope you will consider returning to our hotel in future. Warm regards, Brenda Fitzgerald Director of Front Office
3 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location in the city.

Posted Apr 29, 2017
Small bathroom, expensive WIFi, but hotel was clean. It was well located. Close to fenway, short distance to airport, affordable.
Comment from Hotel Management
Apr 29, 2017 by Rita Sim's , Hotel Management
Thank you for providing us with your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for Boston Marathon

Posted Apr 24, 2017
Pros: Location and staff were great.
Cons: Bigger ice buckets in the room.
Location: see above
First time to Boston and was there for the marathon. The hotel is attached to the Hynes Convention Center and 2 malls. The front desk staff and concierge were extremely nice and helpful with everything we asked. Our room was adequate. Not big but manageable. We were on the 24th floor with a Bay view which was great. We had a view of Harelford St. which is the last road before the turn onto Boylston St for the marathon. The airport has a bus shuttle for $7.50 and drops you off 1 block from hotel. The Trolley Tour picks you up in front of hotel. Great local seafood restaurant across the street. Boylston St is 1 block away and has lots and lots of restaurants, running shops, and the famous Boston Marathon finish line.
Comment from Hotel Management
Apr 30, 2017 by Rita Sims, Hotel Management
Thank you for taking time to provide us with your feedback glad you had a pleasant interaction with our team members will share your feedback front desk and concierge team. Warm wishes
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location, great staff

Posted Apr 20, 2017
Hotel is very close to many restaurants, shopping malls, easy access to public transportation
Comment from Hotel Management
Apr 22, 2017 by AngVen, Hotel Management
Thank you for staying with us and glad to hear you enjoyed your visit. We hope to see you again soon. Warm regards, Angela Vento General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Syracuse NY

A little for a lot of $

Posted Apr 20, 2017
We struggled with the fact that we paid about $500 a night to stay in this hotel yet the amenities were slim. It seems odd that in this day and age you have to pay for Wifi in your room. Yes you can have upto 2 hrs of free wifi per device per day in the lobby. We had to call daily to get enough towels and wash clothes. There wete 4 of us and it was The Marathon. We needed towel and wash clothes. Wash clothes were either non existent or there were 2 or 3. Bar / Grill staff very nice. Made dining experience pleasurable!
Comment from Hotel Management
Apr 22, 2017 by AngVen, Hotel Management
Thank you for letting us know about your recent stay with us. I'm so sorry to hear your guestroom amenities were not adequate to accommodate your needs. We do hope you will consider staying with us again for the Marathon next year. Warm regards, Angela Vento General Manager
3 out of 5
by A verified traveler

Great Boston location.

Posted Apr 18, 2017
The room was clean but very small. The king size bed was very comfortable. The desk chair and other chair in the room looked like it came from a low budget garage sale. We were hesitant to sit on them. The view was the worst...we had none, we overlooked the back side of another building that didn't even have windows. It was a huge disappointment! Would not book this again.
Comment from Hotel Management
Apr 20, 2017 by AngeVen, Hotel Management
Thank you for taking the time to let us know about your recent stay. I'm disappointed to hear that the room was not as comfortable as we always want for our guests. We do hope that you will consider staying with us again should your travels bring you back to Boston. Warm regards, Angela Vento General Manager
2 out of 5
by A verified traveler

not good experience

Posted Apr 13, 2017
Pros: location
Cons: front staff needs to be trained.
Location: good location
Front desk staff is unprofessional and impolite. Requested for King size bed, but only give me two double beds and said this is what I get from the Expedia rate. I have stayed in so many hotels through expedia.com and they always try to accommodate me with a king size bed.
Comment from Hotel Management
Apr 14, 2017 by AngeVen, Hotel Management
Dear Brian, Thank you for taking the time to let us know about your experience with the front desk staff. We certainly do our best to accommodate requests, and I will make sure this is brought to the attention of the department. We do hope that you will consider staying with us again. Warm regards, Angela Vento General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel connected to the Hynes Conv Center

Posted Mar 24, 2017
Pros: location
Cons: the Boston customer experience could be better... but again its the North East....
Location: N/A
For an Older hotel it was good... Hotel staff? well it's Boston... they just don't have the people skills to be Resplendent... but that is what it is... overall experience was great... people are people......
Comment from Hotel Management
Mar 24, 2017 by AngeVen, Hotel Management
Thank you for taking the time to let us know about your stay! I'm so glad that you enjoyed our location, but am certainly dismayed that our warmth and hospitality did not shine through. We do hope to see you again so that we can provide that excellent customer service! Warm regards, Angela Vento General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Canada

Nice and close to the conference.

Posted Mar 23, 2017
Pros: The food and the hotel room.
Cons: Nothing.
Location: Everything was close and convenient.
It was great that the Sheraton was attached to the mall and the Hynes Conference Center. The food at the SideBar and the breakfast place were really good. Room was cleaned on a regular basis. The staff were really friendly and the front desk was very helpful. Great experience!
Comment from Hotel Management
Mar 24, 2017 by AngeVen, Hotel Management
Dear Hill, Thank you so much for staying with us! I'm so glad that your stay was convenient and enjoyable! We look forward to seeing you again! Warm regards, Angela Vento General Manager