Inconsistencies at the Taj
Posted Feb 4, 2017
I've stayed twice recently before at the Taj. Each time I check it, it seems like a different hotel (which was in this case not a great thing). Last time, newspapers delivered to the door each morning; a breakfast room set up on the second floor. This time I was told there would be no newspapers (quote "we are changing with the times"- ironic when they aren't delivering the Times!). Instead they write some code on the keycard holder to read papers online (gee, thanks- I already know how to look online). But then mysteriously a paper appeared on Friday morning on the doorknob! And then I went down to the second floor for breakfast- a nice setup for those wanting a buffet. And there was nothing, and no sign. So back down to the main floor café, which was ok. And then there's the rooms- kind of stale decor, tiny bathroom this time, and the amenities had changed from nicer Molton Brown to more generic Gilchrist and Soames. Not sure what is up, but the management is not keeping on top of things. Check-in experience was also bad- there were issues about the rate, but the desk clerk was not very understanding about my confusion with the application Expedia's points. Oh well, I will probably try another hotel next time.