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Dear Cesare, Thank you for choosing to stay at The Charles Hotel. We are sorry to hear your visit did not live up to your expectations. We welcome the opportunity to hear more about your experience as we are always working on improving. Your feedback is very valuable to us. Thank you again and we hope to have the pleasure of welcoming you back to Harvard Square and give you the experience you expect and deserve from our team.
Dear Darlene,Thank you for choosing to stay at The Charles Hotel! We are delighted to hear you enjoyed your stay with us and that you found our lobby to be beautiful. We hope to welcome you back soon for another memorable stay in Harvard Square!
Dear Michael, Thank you for choosing to stay at The Charles Hotel. We are sorry to see your recent visit to the property did not fully exceed your expectations. Your feedback is very valuable to us, and please know guest satisfaction is our top priority at the hotel. We hope to have the opportunity to welcome you back in the near future.
Dear Steven,Thank you for choosing to stay at The Charles Hotel! We are thrilled to hear you enjoyed the location, and found your stay to be comfortable. We hope to have the pleasure of welcoming you back in the near future.
Dear Kirsten,Thank you for choosing to stay at The Charles Hotel! We are so happy to hear you had a comfortable stay with us. We look forward to having the pleasure of welcoming you back soon.
Dear Marjorie J, Thank you for choosing to stay at The Charles Hotel! We are thrilled to see you had an enjoyable visit, and we look forward to welcoming you back soon.
Dear Elizabeth, Thank you for choosing to stay at The Charles Hotel! We are very happy to hear you enjoyed many aspects of the property including your guestroom. We look forward to having the pleasure of welcoming you back for another memorable stay in Harvard Square soon!
Wonderful service, rooms are large and comfortable. Very clean. Staff are lovely and very helpful. Lovely stay. Highly recommend.
Gary
Stayed 1 night in Apr 2024
Response from Abby on Apr 4, 2024
Dear Gary,Thank you for taking the time to share with us your feedback regarding your recent stay at The Charles Hotel! We are very happy to hear you enjoyed many aspects of the property and that your visit exceeded your expectations. Our team hopes to have the pleasure of welcoming you back to Harvard Square soon.
Dear Andrew, Thank you for choosing The Charles Hotel. We appreciate you taking the time to share with us your feedback and we look forward to welcoming you back in the near future!
Everyone is very pleasant. The hotel is very clean. Their room service menu is excellent and delivered quickly. a wonderful place to stay.
Gary
Stayed 1 night in Apr 2024
Response from Abby on Apr 3, 2024
Dear Gary, Thank you for choosing The Charles Hotel. We are thrilled to hear that you enjoyed so many aspects of the property including your In-Room Dining service. Your kind words are truly appreciated. Our team hopes to have the pleasure of welcoming you back soon for another memorable stay in Harvard Square!
I booked a suite because there were 3 of us. It is too expensive and not worth the money at all. The guest room is very small, as well as the living room. There is no microwave, no fridge. I should have booked two rooms at other hotel.
Zheng
Stayed 2 nights in Mar 2024
Response from Abby on Apr 3, 2024
Dear Zheng, Thank you very much for choosing to stay at The Charles Hotel. We are sorry to hear your guestroom did not live up to your expectations. Please know guest satisfaction is our top priority at the hotel and we are constantly working on improving. We appreciate and value your feedback. In regards to a microwave and mini-fridge in your guestroom, you are able to request one and our front office team can have it delivered to your room. We apologize we were unable to effectively communicate this to you during your visit, but we hope to have another chance to give you the experience you expect and deserve from our team. Thank you again and we look forward to having the pleasure of welcoming you back in the near future.
Dear yukimi,Thank you for choosing to stay at The Charles Hotel! We are thrilled to hear you had an overall enjoyable visit with us and we look forward to welcoming you back in the near future.
8/10 Good
Ana Luiza
Business traveler, Traveled with family
Mar 25, 2024
Liked: Amenities
The hotel is pretty good and have an excellent location HOWEVER I was EXTREMELY DISAPPOINTED with the staff - I forgot a quite expensive blazer in my room at the first night I spent there. I came back the following day and they said they never found it. I believe the staff could have been more helpful and efficient dealing with this matter and they made if looked like I was lying. Never coming back.
Ana Luiza
Stayed 1 night in Mar 2024
Response from Kathryn V., The Charles Hotel on Mar 25, 2024
Dear Ms. Luiza, We are very sorry for this confusion to occur about your blazer. I do encourage you to contact us directly so we may be of further assistance. We understand that being left with this feeling can cause quite an upset and we do want to correct this. We hope yo have you with us again and leaving on much better circumstances.
10/10 Excellent
PIERRE
Mar 25, 2024
Lovely hotel. Agreeable, courteous, efficient, tasteful, good food. All good.
PIERRE
Stayed 2 nights in Mar 2024
Response from The Charles Hotel on Mar 25, 2024
Dear Pierre, Thank you very much for staying with us and your warm feedback. We hope to have you with us again soon.
Dear David, Thank you for choosing The Charles Hotel! We truly appreciate your kind words regarding our staff and we look forward to welcoming you back soon.
Dear Olga,Thank you for choosing to stay at The Charles Hotel. We are sorry to learn your recent visit did not exceed your expectations. We hope to have the pleasure of welcoming you back in the near future.
Dear Beatriz,Thank you for choosing The Charles Hotel! We hope to have the pleasure of welcoming you back soon.
10/10 Excellent
Jodessa
Feb 4, 2024
Jodessa
Stayed 2 nights in Feb 2024
Response from Abby on Mar 21, 2024
Dear Jodessa,Thank you for choosing to stay at The Charles Hotel! We are happy to see you enjoyed your stay with us and look forward to welcoming you back to Harvard Square soon.
10/10 Excellent
Ana Melissa
Jan 27, 2024
Rooms are comfortable, clean.
Ana Melissa
Stayed 1 night in Jan 2024
Response from Abby on Jan 30, 2024
Dear Ana Melissa, Thank you for choosing to stay at The Charles Hotel! We are very happy you had an enjoyable visit, and we hope to welcome you back again soon.
Good Bostonian food. Clean rooms. Courteous staff.
Dennis
Stayed 3 nights in Dec 2023
Response from Abby on Jan 9, 2024
Dear Dennis, We are very glad to hear you enjoyed your stay with us at The Charles Hotel. Your kind words are appreciated and we hope to have the pleasure of welcoming you back soon.
Dear Savvas,Thank you very much for your feedback! We are delighted you had an enjoyable stay at The Charles and we look forward to welcoming you back soon.
We love staying at the Charles. It is so comfortable—simple but elegant. Staff is always sincere, helpful and extremely helpful.
Donald
Stayed 2 nights in Dec 2023
Response from Abby on Dec 18, 2023
Dear Donald,Thank you for choosing to stay at The Charles Hotel. We are very happy to hear you enjoyed most aspects of the property during your recent visit. Our team appreciates your kind words and your continuous support. We hope to have the pleasure of welcoming you back in the near future!
Great location convenient to shopping and public transportation. Hotel was clean and had a nice vibe. Room was comfortable and quiet.
Richard
Stayed 2 nights in Dec 2023
Response from Abby on Dec 18, 2023
Dear Richard, Thank you for taking the time to share with us your feedback. We are delighted to hear your stay at The Charles was enjoyable, and we hope to welcome you back soon for another visit!
10/10 Excellent
Rhonda
Traveled with partner
Dec 11, 2023
Liked: Amenities
Rhonda
Stayed 2 nights in Dec 2023
Response from Abby on Dec 11, 2023
Dear Rhonda,Thank you for choosing The Charles Hotel! We look forward to welcoming you back soon.
Great check in. Lovely rooms, excellent staff and location. Only downside was too many dogs, but a fabulous stay nonetheless.
Mary
Stayed 5 nights in Nov 2023
Response from Abby on Nov 28, 2023
Dear Mary,Thank you for choosing to stay at The Charles. We are glad to hear you enjoyed your time and we hope to have the pleasure of welcoming you back soon!
The Charles is our go to for staying in Boston. Great location and the staff are always lovely.
Susan
Stayed 2 nights in Nov 2023
Response from Abby on Nov 28, 2023
Dear Susan,We are thrilled to hear you enjoyed another stay with us in Harvard Square! We look forward to seeing you again soon and thank you for your continuous support.
10/10 Excellent
Paula
Nov 25, 2023
Paula
Stayed 3 nights in Nov 2023
Response from Abby on Dec 18, 2023
Thank you for choosing to stay at The Charles Hotel! We hope to have the pleasure of welcoming you back soon.
10/10 Excellent
Elise
Nov 22, 2023
Elise
Stayed 3 nights in Nov 2023
Response from Abby on Nov 28, 2023
Dear Elise, Thank you for choosing to stay with us at The Charles! We look forward to welcoming you back soon.
Our grandkids loved exploring the nooks and crannies in the lobby and eating pancakes loaded with whipped cream at Henrietta's Table. The staff were so forbearing and helpful. Great location. Comfortable rooms.
Internet could have been better.
Barbara
Stayed 3 nights in Nov 2023
Response from The Charles Hotel on Nov 23, 2023
We are so glad everyone had an excellent visit! This is what we love to be part of. We will take a look at the internet to see what updates could occur. Safe travels and we hope to see everyone again soon.
Thank you very much Jennifer. We hope to see you again soon.
10/10 Excellent
Violetta
Nov 12, 2023
The Charles Hotel was clean, staff was friendly. Food and service at Henrietta’s Table food and service, also very good. We were visiting Harvard and the hotel was conveniently located nearby
Violetta
Stayed 1 night in Nov 2023
Response from The Charles Hotel on Nov 13, 2023
Thank you very much Violetta, we are so glad to hear this! Safe travels and we hope to see you again soon.
10/10 Excellent
Robert, Madison
Nov 12, 2023
Liked: Cleanliness, staff & service
Robert
Stayed 1 night in Nov 2023
Response from The Charles Hotel on Nov 13, 2023
Thank you very much Robert, we appreciate your feedback.
Thank you for choosing to stay at The Charles Hotel! We hope to welcome you back in the near future.
10/10 Excellent
Lisa
Nov 5, 2023
Lisa
Stayed 1 night in Nov 2023
Response from Abby on Nov 28, 2023
Dear Lisa, Thank you for taking the time to share with us your feedback on your recent stay in Harvard Square. The Charles hopes to welcome you back soon!
10/10 Excellent
Alexandra
Nov 4, 2023
Alexandra
Stayed 2 nights in Nov 2023
Response from Abby on Nov 6, 2023
Thank you for choosing The Charles Hotel! We hope to welcome you back very soon for another enjoyable stay in Harvard Square.
8/10 Good
John
Oct 23, 2023
John
Stayed 4 nights in Oct 2023
Response from The Charhles Hotel on Nov 13, 2023
Thank you for your review John, we hope to welcome you back soon.