Ratings based on 1,019 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

The staff make this hotel

Posted Aug 28, 2015
Pros: The staff and location
Cons: Maybe some new decor in the rooms but other than that not much
Location: Great location for both Newbury St and Boylston St. Close to Fenway The Logan express bus service drops off and picks up a couple of blocks away
This hotel is in a great location in Back Bay at the end of Newbury Street. The staff couldn't do enough for us, very helpful on check-in, offering tips and some great locations to visit around the city. The door staff were always very friendly and welcoming each time we got back to the hotel. The only issue we found was that our curtains didn't close properly in the room, this was, however, rectified as soon as we made the front desk aware. The rooms are basic but well appointed and the cleaning staff did a great job each day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2015
The suite was comfortable and beautiful but the view was horrible !!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location. But very small room, bed and bath

Posted Aug 23, 2015
Staff was great room was too small if you are staying any length of time you would not enjoy
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale, Fl.

European Style at its Best

Posted Aug 22, 2015
Second time here. And will be the third next time. A stylish hotel with the features you would expect from the grand hotels in the old country. Nothing in Boston compares with this small jewel. The Staff does not cut corners to make you feel royale. And at a walking distance from the Symphony Hall and Red Sox Fenway Park.
5 out of 5
Recommended
for Everyone
by A verified traveler

Love this hotel!!

Posted Aug 17, 2015
Super comfortable and great location. Hotel staff was amazing. Will definitely be coming back again soon!!
3 out of 5
by A verified traveler

good location altho a nightmare to park

Posted Aug 13, 2015
Pros: was taken by the 4-star designation. 3 is more likely
Cons: hire professional staff/don't rely ,mainly, on young foreign interns.
Location: best for people w/out cars -always traffic jams on each side. Proximity to Newbury shopping OK for a wkend..
Room windows impossible to open/ stale air thruout. Housekeeping great but rest of staff not very competent: - too many foreign(Chinese?) younger staff who neither understand the question nor can they do the task. In one day we had keys to other rooms given to us at the desk, someone's luggage arrived at our door and our car was brought from the garage w/out asking for it (not necessary). The menu is a joke- nobody eats 5 or 9 courses anymore (other than the chef) . No resh fresh vegetables and fruit! At the height of summer there is only one bottle (ONE!) of a dated Rose from Provence (corked!!) at $ 75! the barman (tattooed from head to toe) had a tough time finding it on the menu/had to be shown it exists.
3 out of 5
Recommended
for Everyone
by A verified traveler from Lyon

Hôtel chic et agréable

Posted Aug 6, 2015
Pros: Emplacement (proche d'une station de métro), propreté, accueil, le cadre (sur l'avenue Commonwealth), bonne isolation des bruits extérieurs (avenue)
Cons: Wifi (qualité réception médiocre au 9e étage), clim bruyante.
Bel hôtel, rapport qualité/prix un peu élevé, pas de réfrigérateur à dispo (hors mini bar), nous avons trouvé la literie pas assez ferme, propreté parfaite. L'emplacement est très bien pour visiter la ville de Boston, proche des restaurants et animation le soir.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great, close too shops and great restaurants.

Posted Jul 25, 2015
Lovely hotel very classy, Staff very friendly. Will most definitely stay here if in Boston again.
5 out of 5
Recommended
for Everyone
by A verified traveler

백베이의 아름다운 거리를 만끽할 수 있음

Posted Jul 24, 2015
너무나 편안했고 룸 업그레이드 까지 받아서 너무 즐거웠음. 모든 직원들이 다 친절했고 턴다운 서비스 및 서비스 쿠키와 초콜릿까지 제공하는 섬세한 서비스에 만족함
5 out of 5
Recommended
for Everyone
by A verified traveler from midcoast, maine

Hotel wonderful

Posted Jul 22, 2015
Due to Expedia.com's unclear listing, we were upgraded to a suite because the room they had us booked in was too small. Good for us, but left me feeling like I don't think I will use Expedia again.