Ratings based on 1,424 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Excellent service, but aging facility

Posted May 19, 2017
The staff was very kind and efficient. The room was clean, but needs repair. The door lock was very loose and squeaky, it takes forever to get hot water in the shower, etc. The worst part is the sound proofing. I was able to hear most of the conversation of the guest in the next room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay + good connections

Posted May 15, 2017
Lovely spacious room with very helpful staff. 2 min walk to underground. Great places to go out within walking distance - Would recommend for trip including families
Comment from Hotel Management
May 17, 2017 by vs, Hotel Management
Thank you very much for your kind feedback. our staff is committed superlative guest experiences and we are always gratified to know when we have been successful. Please be assured I will share your comments, and I hope to have the pleasure of welcoming you back again. Sincerely, The Eliot Hotel Staff
5 out of 5
Recommended
for Couples
by A verified traveler

Beautiful old hotel

Posted May 8, 2017
Pros: Everything
Location: Near fenway and the colleges.
Highly recommend - beautiful old hotel with all modern upgrades. Staff could not been nicer or more helpful.
Comment from Hotel Management
May 17, 2017 by vs, Hotel Management
Thank you very much for your kind feedback. our staff is committed superlative guest experiences and we are always gratified to know when we have been successful. Please be assured I will share your comments, and I hope to have the pleasure of welcoming you back again. Sincerely, The Eliot Hotel Staff
5 out of 5
Recommended
for Everyone
by A verified traveler from CT

Everything was perfect!

Posted Apr 17, 2017
Best location, the staff was so friendly and helpful, especially the doormen and valets. The rooms were very clean and comfortable. When we got back the first afternoon there was a tray of cookies and strawberries for us as a welcome in our room. I would definitely stay at the Eliot when I return to Boston.
Comment from Hotel Management
May 17, 2017 by vs, Hotel Management
Thank you very much for your kind feedback. our staff is committed superlative guest experiences and we are always gratified to know when we have been successful. Please be assured I will share your comments, and I hope to have the pleasure of welcoming you back again. Sincerely, The Eliot Hotel Staff
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Newbury Street

Posted Mar 30, 2017
Pros: Location, large room
Location: Lots of restaurants, great shopping on Newbury
Nice hotel, staff, convenient location. Great dining options, plenty of shopping, excellent walking area.
Comment from Hotel Management
May 17, 2017 by vs, Hotel Management
Thank you very much for your kind feedback. our staff is committed superlative guest experiences and we are always gratified to know when we have been successful. Please be assured I will share your comments, and I hope to have the pleasure of welcoming you back again. Sincerely, The Eliot Hotel Staff
5 out of 5
Recommended
for Everyone
by A verified traveler from Riverside, Ca

Great hotel next to easy transits

Posted Mar 30, 2017
Staff was amazing! Not only we were able to check in very early, our room was upgraded to a suite!!! Every single staff went out of their way to accommodate us, courteous, and made us feel very welcomed. We will definitely stay at the Eliot again.
Comment from Hotel Management
May 17, 2017 by vs, Hotel Management
Thank you very much for your kind feedback. our staff is committed superlative guest experiences and we are always gratified to know when we have been successful. Please be assured I will share your comments, and I hope to have the pleasure of welcoming you back again. Sincerely, The Eliot Hotel Staff
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2017
Lovely stay and staff were very accommodating and helpful. I mistakenly booked my departure incorrectly and was helped to retain my room longer with speed and courtesy. Amazing bellmen and sensational restaurant added to our great stay. We will definitely be back.
Comment from Hotel Management
May 17, 2017 by vs, Hotel Management
Thank you very much for your kind feedback. our staff is committed superlative guest experiences and we are always gratified to know when we have been successful. Please be assured I will share your comments, and I hope to have the pleasure of welcoming you back again. Sincerely, The Eliot Hotel Staff
5 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, NY

Wonderful, elegant hotel in Back Bay

Posted Mar 22, 2017
Location: Back Bay neighborhood is very walkable. Go to Top of the Hub in Prudential Tower, Trident Bookstore on Newberry St., Stephanie's for breakfast.
We had a lovely stay visiting our son. The room was warmly furnished, quiet and lovely, looking down onto Commonwealth Ave.. The staff was very attentive and friendly. Transportation was easy: the T was one block away and taxis took only a minute to get. We walked all over the neighborhood and often to Newberry Street which is only a block away. I will go back whenever I can. Highly recommended.
Comment from Hotel Management
May 17, 2017 by vs, Hotel Management
Thank you very much for your kind feedback. our staff is committed superlative guest experiences and we are always gratified to know when we have been successful. Please be assured I will share your comments, and I hope to have the pleasure of welcoming you back again. Sincerely, The Eliot Hotel Staff
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2017
Pros: Classic hotel , small with personalized attention to guests.
the doorman was the first to greet us and everyone in between treated us
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Old school elegance, modern amenities

Posted Mar 15, 2017
I felt so at home from the moment I checked in. The only negative: my stay was just one night: I could have happily stayed for a month.