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Reviews of The Inn At St Botolph

3.5 out of 5
The Inn At St Botolph
99 Saint Botolph St, Boston, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 289 out of 440 reviews" "
Rating 8 - Good. 103 out of 440 reviews" "
Rating 6 - Okay. 26 out of 440 reviews" "
Rating 4 - Poor. 13 out of 440 reviews" "
Rating 2 - Terrible. 9 out of 440 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious with a good kitchenette. Comfortable bed and sitting area. Pleasant staff. Good continental breakfast.
Stayed 4 nights in Apr 2024

10/10 Excellent

Elba, Trujillo Alto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff.
Stayed 8 nights in Jan 2024
Response from Jordin on Mar 31, 2024
Hello Elba, Thank you so much for taking the time to leave us a review! We are so glad you enjoyed your stay, and hope to see you again soon!

8/10 Good

Gordon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our unit needed to be refreshed. When we advised the front desk that we were locked out of our bathroom at 2 a.m. because the outside handle fell off, and that the shower had been dripping hot water since our arrival we were told by the clerk at the desk, "what do you want me to do, go home and get some tools and fix it". Not quite what one expects. We did say we could manage, but no effort was made to assist us or to do anything. Interestingly when I mentioned it again at check out a different clerk seemed not to know anything about it.
Stayed 3 nights in Mar 2024
Response from Tom on Mar 28, 2024
Dear Gordon,Thank you for choosing the Inn @ St. Botolph and for sharing your feedback! We appreciate you letting us know about the issues in your room so that we could fix them for the next guest!

8/10 Good

Basant

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and bathroom. The bedsheets had a little smell that bothered me.
Stayed 3 nights in Mar 2024
Response from Tom on Mar 26, 2024
Thank you so much for choosing the Inn @ St. Botolph and sharing your feedback!

10/10 Excellent

Stephen, Collierville

Very nice
Stayed 1 night in Feb 2024
Response from Jordin on Mar 8, 2024
Hello Stephen, Thank you for taking the time to leave us a review! We are so glad you enjoyed the Inn, and hope to be your first choice for your next trip to Boston!

2/10 Terrible

Samuel

I was locked out of the hotel and could not check in
Stayed 1 night in Mar 2024
Response from Tom on Mar 6, 2024
Good morning. You weren't locked out of the hotel, you just didn't look at the room assignment and access code email that we sent you 48 hours prior to your check in date. We also called you and alerted you to check for this email when you hadn't arrived before the office closed. Next time, I suggest that you pay attention to the information provided regarding your stay.

10/10 Excellent

Kristine, Laconia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this Inn. It was so nicely decorated and the staff was wonderful. Tom the manager on the property was wonderful. The room had a queen bed, sitting area with a couch and 2 chairs as well as a small kitchen with a cook top, coffee maker and frig with freezer. Room was also equipped with a safe and luxurious bathrobes. No street parking overnight but many garages close by.
Stayed 1 night in Feb 2024
Response from Jordin & Tom on Mar 1, 2024
Hello Kristine, Thank you so much for taking the time to leave us a review! We are so thrilled that you enjoyed your stay at the Inn and hope to be your home-away from home for all future trips to Boston! Until next time, safe travels!

10/10 Excellent

Hyang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tom on Feb 27, 2024
Thank you for your kind feedback!

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jordin on Feb 25, 2024
Hello Jennifer, Thank you for choosing the Inn @ St Botolph for your trip to Boston and for taking the time to leave us a review. We hope to see you again soon!

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely boutique hotel/inn that had a European flair. Great staff and wonderful amenities.
Stayed 1 night in Feb 2024
Response from Jordin on Feb 19, 2024
Thank you Mr. Brown, for taking the time to leave us a review! We are so glad that you enjoyed your time at the Inn and hope to see you again soon!

10/10 Excellent

KelLe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sweet!
Stayed 1 night in Feb 2024
Response from Tom on Feb 16, 2024
Thank you so much!

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy to get to transportation options
Stayed 2 nights in Feb 2024
Response from Tom on Feb 16, 2024
Thank you!

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was beautiful and staff was extremely welcoming and accommodating.
Stayed 2 nights in Feb 2024
Response from Tom on Feb 16, 2024
Thank you so much for your kind feedback!

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities
Only downside is there was no one at the property when I checked in, so it felt a little weird being alone on a quiet street using a code. However the communication from the Inn was great and it was all seamless. Nice place in a great location. I’ll stay here again unless I’m coming into town super late…then I might pick someplace with a human in an office.
Stayed 1 night in Feb 2024
Response from Tom on Feb 8, 2024
Dear Elizabeth,Thank you for your kind review! We look forward to hosting you again!

8/10 Good

eric

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Tom on Feb 8, 2024
Thank you!

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our studio apartment was quiet, clean, and tastefully decorated. The inn is extremely well located for walking to many of Boston's major attractions and to excellent dining options. The kitchen in our studio unit was small but well equipped, quite adequate for a few days' stay.This is a no-contact facility: You're given key codes for main entrance and apartment doors. No problem for us, but I saw a couple of other people struggling to get in the front door. My major complaint is the somewhat rundown condition of our apartment and the public areas. Half the kitchen cabinets were missing handles--had to open them by grasping the end of the screw that had held the missing knob in place. There were what looked like bleach stains on the carpet of our apartment, down the hall, and in the elevator. Carpets generally looked to need a good cleaning if not replacing. There were some marks on the wall near the desk in our unit; could've used a little touch-up painting. These points weren't deal breakers for us, particularly given the reasonable room rate. Based on location and general cleanliness and privacy, we would return to the Inn at St. Botolph.
Stayed 3 nights in Jan 2024
Response from Tom on Feb 8, 2024
Thank you so much for your thoughtful feedback! We look forward to hosting you again in the future!

10/10 Excellent

Neal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a small family!
Great location for a family trip to Boston. The green line is a block away at the Prudential center. The hotel is exactly what this family needed for our trip. The mini kitchen was enough to make a couple of dinners. In terms of layout - the kiddo slept on the couch (not a sleeper couch) and the parents in the bedroom. There is a sliding door that separates the two.
Stayed 6 nights in Nov 2023
Response from Jordin on Feb 3, 2024
Thank you Neal, for taking the time to leave us a review! We are so glad you enjoyed your stay at the Inn and hope to host you on a future trip.

10/10 Excellent

barry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great but no signage or unloading area very easy to miss cause it looks just like the other Brownstones on the street but a very charming place to stay for sure
Stayed 4 nights in Dec 2023
Response from Jordin on Feb 3, 2024
Thank you Barry, for taking the time to leave us a review. Due to being part of the South End historic society, we are very limited in the signage we can place out-front. However, we hope the "99" on the glass door front and the illuminated Inn sign help defused some of the confusion. We are so glad you enjoyed your stay at the Inn and hope to host you on a future trip!

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great transit friendly location on green line. Center of everything. Inn is clean and cozy with clean spacious rooms and excellent staff. Nice self serve bfast and laundry
Stayed 1 night in Dec 2023
Response from Jordin on Feb 3, 2024
Thank you Stephen, for taking the time to leave us a review, we are so glad you enjoyed your stay at the Inn and hope to host you on a future trip!

10/10 Excellent

Steven, Williamsburg

Stayed 1 night in Dec 2023
Response from Tom on Dec 13, 2023
Thank you!

10/10 Excellent

Geralyn

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very roomy with everything one might need for a good stay. Mr. Thomas was very friendly and professional. We will go back to the Inn when we visit Boston again.
Stayed 2 nights in Nov 2023
Response from Tom on Nov 28, 2023
Dear Geralyn,Thank you so much for taking the time to leave this wonderful feedback! We look forward to your next trip to Boston! Please let us know if there is anything that we can do to be of service!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
great place to stay in Boston
Stayed 4 nights in Nov 2023
Response from Jordin on Nov 19, 2023
Hello Cynthia, Thank you for taking the time to leave a review! We are so glad you enjoyed your trip and hope to be your home-away-from-home the next time you visit Boston! Safe Travels!

10/10 Excellent

Rachel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Tom on Nov 13, 2023
Dear Rachel, Thank you for your feeback! We are so glad you had such a wonderful stay!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and Comfy
We loved it! Right in the heart of the Back Bay Area. We felt like we lived there! And it was so close to The Prudential!! Definitely would stay again! It did have a weird smell but I think it’s just the age of the building! But this was perfect for us!!! Surrounded by the trees and beautiful city!! Love love loved it!!
Stayed 3 nights in Nov 2023
Response from Jordin on Nov 12, 2023
Hello valued guest, Thank you for taking the time to leave us a review! We are so glad that you enjoyed your time in Boston and hope to be your home-away-from-home for future trips. Wishing you safe travels!

10/10 Excellent

John

Traveled with family
Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Tom on Nov 7, 2023
Dear John,We are so glad that you had such a wonderful stay! Come back and visit us again soon!

10/10 Excellent

elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tom on Nov 7, 2023
Dear Elizabeth,Thank you so much! We look forward to hosting you again!

8/10 Good

Judith A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The living area and bedroom were nice and very roomy. Bathroom is much too small and amenities were sparse. Kitchen was nice. Due to lack of parking and inability to use a cart, attempting to bring your personal items to and from your room was difficult.
Stayed 3 nights in Oct 2023
Response from Tom on Nov 3, 2023
Dear Judith A,Thank you for choosing the Inn @ St. Botolph!We are glad that you enjoyed your stay and hope to host you again the next time that you are in Boston!

10/10 Excellent

Elizabeth

Stayed 3 nights in Oct 2023
Response from Jordin on Nov 19, 2023
Thank you for taking the time to leave us a review, Elizabeth! We are so glad you enjoyed your trip to Boston and hope to see you again soon!

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tom on Oct 26, 2023
Dear Janet,Thank you so much for your wonderful feedback! Come see us again soon!

10/10 Excellent

mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was so clean!! Staff excellent!! Wil return
Stayed 1 night in Oct 2023
Response from Tom on Oct 25, 2023
Dear Mary,Thank you so much for taking the time to leave this wonderful feedback! Come back and visit us again soon!

10/10 Excellent

mary

Traveled with partner
Liked: Staff & service, property conditions & facilities
The staff super friendly and professional. Lovely clean room. Location excellent. Will book agaim
Stayed 1 night in Oct 2023
Response from Tom on Oct 23, 2023
Dear Mary,Thank you so much for choosing the Inn @ St. Botolph!We are so glad you enjoyed your stay! We look forward to hosting you again the next time you are in Boston!

10/10 Excellent

sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful ! Will be back !
Stayed 1 night in Oct 2023
Response from Tom on Oct 23, 2023
Dear Sam,Thank you so much! We look forward to being your host again in the future!

6/10 Okay

Christine

Traveled with partner, Traveled with family
Disliked: Staff & service, property conditions & facilities
Carpets in all areas were stained Utensils in kitchen inadequate and not very clean Good location but small cramped area for breakfast, no proper tables and chairs. Some staff very helpful in offering a change of room, others seemed indifferent, and reported broken bulb in bedside lamp went unresolved. Both rooms we tried had disturbance from elevator
Stayed 3 nights in Oct 2023
Response from Tom on Oct 12, 2023
Good morning Christine,Thank you for choosing the Inn @ St. Botolph. I feel it is unfortunate that you didn't enjoy your stay more! We went out of our way to accommodate your request and upgraded your room to our Two Bedroom Executive suite. Most guests love the lounge, which features a sofa, three lounge chairs and I-beam coffee tables. We understand our look and style might not be for everyone, but our property and rooms are clean and quiet. We did look at both the television and lamps that you reported as issues, and they were both working, we even left them on so you would see they were operational. We wish you the best and hope that you may give us another try the next time you have lodging needs in Boston.

6/10 Okay

Maren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel and normally would have deserved a solid 4 stars, amenities a bit restricted, kitchenettes and bathrooms slightly dated, but clean and super friendly staff and nice enough rooms. But they did not have duvets and that is a big no no for me, especially after a transatlantic flight when I just want to snuggle up. They advertise “premium bedding“, and I have no doubt that the blankets they have are high quality, but they just don‘t have duvets. If you don‘t need a duvet, this is a great hotel.
Stayed 4 nights in Oct 2023
Response from Tom on Oct 10, 2023
Dear Maren,Thank you for your feedback! We do have premium bedding featuring sheets and blankets for Frette, Filidoro and Matouk, including the coverlet. You are correct that we do not offer large down duvets, but you do have control of your thermostat and can make the room as cool or warm as you like. Thank you again for choosing the Inn @ St. Botolph!

10/10 Excellent

Jenifer Sullivan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place! Room was spacious. Had everything we needed. Parking wasn't the best but grateful there was a garage The Inn suggested that we were able to use.
Stayed 1 night in Oct 2023
Response from Tom on Oct 6, 2023
Dear Jenifer,Thank you so much for your wonderful feedback! We are so glad that you chose the Inn @ St. Botolph for your stay! We hope to see you again the next time that you are in Boston

10/10 Excellent

Zohnna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Key code login in for the front door and room itself was very convenient. The room itself was clean, spacious and comfortable. The building was quiet and the neighborhood was very lovely and walkable. Dining and drinking options only 5 minutes away. The train station was a 10 minute walk, even less for the nearest subway.
Stayed 2 nights in Sep 2023
Response from Jordin on Oct 1, 2023
Hello Zohnna, Thank you so much for taking the time to leave us a review, we are thrilled that you enjoyed all that the Inn has to offer! We hope to be your home-away-from-home for future trips to Boston!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Tom on Sep 25, 2023
Thank you James!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jordin on Sep 17, 2023
Thank you for taking the time to leave a review! We are so glad you enjoyed your stay and hope to host you again in on a future trip to Boston!

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique, quaint boutique style brownstone hotel, room has updated kitchen and furnishings. Great coffee, tea and water selections included. Close to Prudential bldg and great shopping, restaurants and bars. We love the Backbay area and this hotel.
Stayed 1 night in Sep 2023
Response from Tom on Sep 11, 2023
Dear Timothy,Thank you for your wonderful review! It was our pleasure to host you, and we hope that we will be your home away from home when you travel to Boston!

10/10 Excellent

GAIL L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was our 1st time and we were comfortable and pleased with the accommodations. We would go back.
Stayed 1 night in Aug 2023
Response from Tom on Aug 23, 2023
Dear Gail L,Thank you so much for your kind feedback! I hope that we have an opportunity to host you again in the future!

10/10 Excellent

Jacqueline, Sunnyvale

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous place with the nicest, most helpful staff! Very quaint and unique. Why stay at a giant cookie cutter hotel when you can stay at this awesome Inn! Will definitely stay here again
Stayed 5 nights in Aug 2023
Response from Tom on Aug 22, 2023
Dear Jacqueline,Thank you so much for choosing the Inn and for sharing this wonderful feedback! We look forward to hosting you again the next time that you are coming to Boston!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When you book you get sent an email with your room and a code to get into the building and a code for you room. I've never experienced this before but honestly it was really nice and easy! The room was adorable for 2 people. Would highly recommend staying here
Stayed 1 night in Aug 2023
Response from Tom on Aug 4, 2023
Dear Stephanie,Thank you so much for choosing the Inn @ St. Botolph! We really enjoyed hosting you, and really appreciate your feedback!We hope you come back to Boston soon so we can host you again!Best Regards,Tom

8/10 Good

Pong, GLEN ALLEN

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful but make sure you get the instructions for cleaning the room requirements and more as soon as you book!
Stayed 3 nights in Jul 2023
Response from Tom on Jul 31, 2023
Thank you Pong! We appreciate your feedback and look forward to hosting you again in the future!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Back Bay
What a beautiful room. It was very spacious and comfortable. Close to the convention center, shopping and restaurants. It was really comfortable spot. My only complaint was that there was no dishwasher, but hand washing the coffee cups wasn't so bad. The bed was really comfortable and the bathroom nice, especially the shower.
Stayed 4 nights in Jul 2023
Response from Tom on Jul 28, 2023
Thank you so much for choosing the Inn @ St. Botolph and for your wonderful feedback! Please let us know if we can be of service again in the future!

8/10 Good

Pam

Traveled with family
Liked: Cleanliness, staff & service, amenities
Loved the location. Guest services was very responsive. Really liked having a kitchen. Very adequate breakfast in the morning. Downside- carpet and furnishings are tired and give the feel of not being clean. There was a couch/chaise in our room doubling as a bed for our son. Upholstery was dated and worn. Beautiful grounds. We walked to Fenway on several occasions. Nice visit! Will co sister staying there again if rooms are remodeled.
Stayed 5 nights in Jul 2023
Response from Tom on Jul 28, 2023
Thank you for choosing the Inn @ St. Botolph! We really appreciate your feedback! Please let us know if you are returning to Boston, we would love to have you back!

10/10 Excellent

Sandra

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved our stay at the Inn at St. Botolph. The suite was spacious and clean, and the location was incredible (walking distance to transit and key attractions). We are most appreciative to Jordin from the front desk who accommodated an early check-in for our very tired toddler. Her kindness made all the difference and we will be returning the next time we are in Boston.
Stayed 4 nights in Jul 2023
Response from Jordin on Jul 8, 2023
Hi Sandra, Thank you so much for taking the time to leave us a review! I am so glad that you enjoyed your trip and all that the Inn and Boston have to offer! We would love to host your next trip and wish you safe travels until then!

10/10 Excellent

Emily Ann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very modern, clean, and beautiful room. Very charming building. I appreciated the suggestion for parking as well. Great property!
Response from Jordin on Jul 4, 2023
Hello Emily, Thank you for taking the time to leave us a review! We are so glad that you enjoyed your time at the Inn and hope to host you again soon!

10/10 Excellent

Ginger

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A hidden gem. So easy to walk to Fenway and shops and restaurants. Very quaint—would definitely stay there again.
Stayed 1 night in Jun 2023
Response from Jordin on Jul 1, 2023
Hello Ginger, Thank you for taking the time to leave us a review! We are so glad that you enjoyed all the Inn has to offer and sincerely hope to host you on your next trip to Boston!

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for one night, we we delighted with property, including the room staff and the breakfast options. It was centrally located, walkable and east assess to public transportation.
Stayed 1 night in Jun 2023
Response from Jordin on Jul 1, 2023
Hello Laura, Thank you for choosing the Inn for your trip to Boston and for taking the time to leave us a review! We are so thrilled that you enjoyed your time and all the Inn has to offer. We hope to be your home-away-from-home for future trips to Boston! Until then, Safe travels!

8/10 Good

don

Stayed 1 night in Jun 2023
Response from Tom on Jul 19, 2023
Thank you!