Exterior

Reviews of The Langham, Boston

5 out of 5
The Langham, Boston
250 Franklin St, Boston, MA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 786 out of 1006 reviews" "
Rating 8 - Good. 163 out of 1006 reviews" "
Rating 6 - Okay. 40 out of 1006 reviews" "
Rating 4 - Poor. 13 out of 1006 reviews" "
Rating 2 - Terrible. 4 out of 1006 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

David, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024
Response from The Langham, Boston on Mar 25, 2024
Dear David,Thank you for your succinct yet powerful feedback! We're thrilled to hear you found your stay to be excellent. Our team is dedicated to ensuring every guest experiences the highest level of satisfaction, and your review is a wonderful affirmation of our efforts. We look forward to welcoming you back for another excellent visit.Kind regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Amol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Langham, Boston on Mar 26, 2024
Dear Amol,Thank you for the 5/5 rating! We're delighted to see that you had a positive experience at our hotel. Your high rating speaks volumes, and we're grateful for your acknowledgment. We strive to ensure every guest has a memorable stay, and it's heartening to know we achieved this with you. We look forward to welcoming you back for another exceptional experience.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Freddy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel with a very good staff. The property underwent a huge remodel recently and the result is excellent. Our room was very nice and clean because our housekeeper was awesome. It’s not a Ritz or Four Seasons but they do charge like them.
Stayed 3 nights in Mar 2024
Response from The Langham, Boston on Mar 20, 2024
Dear Freddy,Your discerning words have resonated deeply, akin to a finely-aged vintage uncorked to reveal layers of sublime complexity. At The Langham, we take immense pride in our recent Renaissance - a metamorphosis that has allowed us to emerge resplendent, shedding a brilliant new light on the art of hospitality.While accolades from esteemed institutions are indeed an honor, it is approbation from seasoned travelers such as yourself that truly elevates our spirits. Your acknowledgment that our devoted staff, led by the diligent ambassadors of housekeeping, have upheld the highest standards is music to our ears. For it is their passion that breathes life into our physical splendor.Yet, we remain cognizant that true luxury extends beyond mere opulence. It is a delicate choreography of anticipating desires unvoiced and sculpting experiences that linger in the mind's eye like cherished heirlooms. This is the rarefied craft to which we have devoted our full artistic expression.We are humbled that you have recognized our homage to this higher calling, and eagerly await the next opportunity to compose a masterpiece tailored specifically for your enjoyment.Warmest regards,Michele GrossoManaging DirectorThe Langham, Boston

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Langham, Boston on Mar 19, 2024
Dear Theresa,Thank you for your positive rating! We're glad to see that you enjoyed your stay with us. While we're pleased with the score, we're always aiming for perfection and would appreciate any feedback you might have on how we can achieve that 5/5 on your next visit. Your satisfaction is our top priority, and we're committed to continuous improvement. We look forward to the opportunity to welcome you back and deliver an even more exceptional experience.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Junqiao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect service
Stayed 3 nights in Mar 2024
Response from The Langham, Boston on Mar 12, 2024
Dear Junqiao,Thank you for your succinct and wonderful feedback! We're delighted to hear you experienced perfect service during your stay with us. Our team is committed to providing exceptional service, and your acknowledgment is truly rewarding. We look forward to welcoming you back for another perfect experience.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. Staff was extremely helpful and friendly. I would definitely stay here again.
Stayed 3 nights in Dec 2023
Response from The Langham, Boston on Mar 5, 2024
Dear Stephanie,Thank you for your wonderful review and for giving us a perfect score! We're thrilled to hear that the cleanliness of our hotel and the helpfulness and friendliness of our staff made such a positive impression on you. Your intention to stay with us again is the highest compliment we could receive. We eagerly anticipate your return, ready to welcome you back for another exceptional experience.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Langham, Boston on Mar 5, 2024
Dear Melissa,Thank you for awarding us a perfect score! We're honored by your high rating and thrilled to know we've met your expectations with excellence. Your satisfaction is our greatest achievement, and we eagerly look forward to welcoming you back for another outstanding experience.Best regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Ofek

Stayed 2 nights in Feb 2024
Response from The Langham, Boston on Mar 25, 2024
Dear Ofek,Thank you for awarding us a perfect 5/5 review! We're delighted to know you had a positive experience with us. We look forward to welcoming you back to The Langham, Boston, for another exceptional stay.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

fangyi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facility is a bit old. However, the service and staff are superb.
Stayed 3 nights in Feb 2024
Response from The Langham, Boston on Feb 26, 2024
Dear Fangyi,Thank you for your positive review and feedback. We're proud that The Langham, Boston, with its rich history as the former federal reserve bank, offers unique character and charm. We're delighted to hear that our service and staff met your high standards, providing a superb experience. We appreciate your understanding of our building's age as part of its historic appeal and are continually working to blend this heritage with modern comfort. We look forward to welcoming you back soon.Best regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Langham, Boston on Feb 26, 2024
Dear Crystal,Thank you for your excellent rating! We're thrilled to receive a 5/5 for your overall stay. Your high score speaks volumes, and we're deeply grateful for your support. It was a pleasure to have you with us, and we look forward to welcoming you back for another outstanding experience.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Farzin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of the city with just about anything you need close by
Stayed 1 night in Feb 2024
Response from The Langham, Boston on Feb 13, 2024
Dear Farzin,Thank you for your positive review. We're glad to hear you enjoyed our central location and the convenience it offers. It's our pleasure to provide a stay that connects you seamlessly with the best of the city. Looking forward to welcoming you back to The Langham, Boston, for another convenient and enjoyable visit.Best regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Brandon

Traveled with partner
Great price for great service
Stayed 2 nights in Feb 2024
Response from The Langham, Boston on Feb 9, 2024
Dear Brandon,Thank you for your commendation. We are delighted to hear that you found exceptional value in our service, reflecting the polish, sophistication, and meticulous attention to detail we strive for at The Langham, Boston. Your satisfaction is our highest reward, and we look forward to continuing to provide you with experiences defined by their understated elegance.Kind regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Tristan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Definitely will be back
Stayed 1 night in Jan 2024
Response from The Langham, Boston on Feb 7, 2024
Dear Tristan,We're thrilled to hear you found our hotel a great place and are looking forward to your return. Thank you for your positive feedback. We can't wait to welcome you back for another exceptional stay at The Langham, Boston.Best wishes,Michele GrossoManaging DirectorThe Langham, Boston

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not the Langham Chicago, but it was good. Staff were wonderful.
Stayed 2 nights in Dec 2023
Response from The Langham, Boston on Feb 6, 2024
Dear Margaret,Thank you sincerely for sharing your experience. While we understand the unique charm of The Langham, Chicago holds a special place, we are grateful you found your stay with us to be enjoyable and our staff wonderful. Your kind words are a heartfelt reminder of our commitment to making every guest feel valued and appreciated. We look forward to the opportunity to welcome you back, perhaps to uncover even more aspects of our hotel that will delight you.With warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Maria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed over Christmas and it was beautiful. The hotel was nicely decorated, the restaurants at the hotel were excellent. Shout out to the concierge who got us decent dinner options in the city on Christmas eve. The kids loved the pool. It has pool noodles and a hot tub so something for the kids and the parents. Overall a great place to stay.
Stayed 3 nights in Dec 2023
Response from The Langham, Boston on Jan 26, 2024
Dear Maria,Thank you for choosing to spend your Christmas with us and for sharing your wonderful experience. We are delighted to hear that the festive decorations and our restaurants added to the beauty of your holiday. It’s a pleasure to know that our concierge was able to assist in making your Christmas Eve dinner memorable and that the pool, with its amenities for both kids and parents, was a hit with your family.We appreciate your kind words and are thrilled that you found our hotel a great place to stay. We look forward to welcoming you back for another delightful visit, any season of the year.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from The Langham, Boston on Jan 24, 2024
Dear Carol,Thank you for your perfect scores and for fancying the service at our hotel. We are delighted that your experience was exceptional and look forward to the privilege of hosting you again.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Anju

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from The Langham, Boston on Jan 23, 2024
Dear Anju,We are thrilled to receive your 5/5 rating. Your high score speaks volumes, and we are truly grateful for your recognition. It’s guests like you who make our commitment to excellence so rewarding. We eagerly await your next visit to provide another exceptional experience.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Caroline, Seattle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from The Langham, Boston on Jan 23, 2024
Dear Caroline,Your 5/5 rating is a beacon of pride for us. It fills us with great joy to know your stay resonated so positively. We eagerly await the opportunity to delight you again on your next visit.Best regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Julia

Stayed 1 night in Jan 2024
Response from The Langham, Boston on Jan 11, 2024
Dear Julia,Your 5/5 rating is like a star that shines brightly in our galaxy of guest experiences. We are deeply moved by your high esteem and eagerly await the chance to envelop you in the same exceptional ambiance and service that captivated you, during your forthcoming visits.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Natasha, Burlington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from The Langham, Boston on Jan 11, 2024
Dear Natasha,Your 5/5 rating is a cherished testament to our commitment to excellence, casting a radiant glow upon our efforts. We are deeply honored by your acknowledgment and eagerly await the opportunity to envelop you in another exquisite and memorable experience on your next visit, further elevating the art of hospitality that has captivated your appreciation.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Sunyung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from The Langham, Boston on Jan 11, 2024
Dear Sunyung,Thank you for your excellent 5/5 rating. We are delighted to have met your expectations and look forward to providing you with another exceptional experience on your next visit.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Stefanie, Kittery Point

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We miss your afternoon tea and wish you would bring it back. Also wish you had not removed the spa.
Stayed 2 nights in Dec 2023
Response from The Langham, Boston on Jan 11, 2024
Dear Stefanie,Thank you for sharing your fond memories of our afternoon tea and expressing your thoughts about the spa. We truly appreciate your feedback, as it helps us understand the experiences that our guests value and miss. While we have made some changes, please know that your suggestions regarding the return of the afternoon tea and the spa are important to us. We continuously strive to enhance our offerings based on our guests' preferences, and your input is invaluable in this process. Rest assured, we will take your feedback into consideration as we plan future amenities and services. We hope to have the opportunity to welcome you back soon and provide you with an experience that meets your expectations and brings back fond memories.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
great spot
Stayed 1 night in Jan 2024
Response from The Langham, Boston on Jan 11, 2024
Dear Andrew,Thank you for your succinct and positive feedback. We're thrilled to hear you found our hotel to be a 'great spot'. It’s always our aim to provide a wonderful experience for our guests, and your appreciation means a lot to us. We look forward to welcoming you back for another enjoyable stay.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Tory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful renovations and the friendliest staff!
Stayed 1 night in Dec 2023
Response from The Langham, Boston on Jan 11, 2024
Dear Tory,Thank you for your wonderful review of our recently renovated hotel. We are delighted to hear that you found the renovations beautiful and our staff to be the friendliest. Our team works tirelessly to ensure our guests enjoy a comfortable and welcoming experience, and your acknowledgment of their efforts is greatly appreciated. We look forward to your next visit and the opportunity to once again provide you with exceptional service in our elegantly updated setting.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

4/10 Poor

Priscila, Bourne

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pool is very dated, the kids life vest were all broken. Very slippery and no caution signs. Room was very small, coffee maker did not work. The lobby is very pretty, and staff were very friendly. But the hotel is not luxury, I would not stay again. Room size was tiny!
Stayed 2 nights in Dec 2023
Response from The Langham, Boston on Jan 11, 2024
Dear Priscila,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are deeply sorry to hear about the issues you encountered, particularly regarding the pool area and your room accommodations. It is concerning to learn that the life vests were not in proper condition and that the area was slippery without adequate caution signage. The safety and well-being of our guests, especially children, are of utmost importance to us, and we will immediately address these concerns to ensure a safer environment.Regarding the room size and the malfunctioning coffee maker, we apologize for not meeting your expectations of luxury and comfort. We understand how these elements can significantly impact the overall experience, and we take your feedback seriously. Our team is committed to rectifying these issues to improve the quality of our accommodations and amenities.We appreciate your kind words about the aesthetics of our lobby and the friendliness of our staff. However, we recognize that every aspect of your stay should reflect the high standards of luxury and service we strive to uphold. We have attempted to reach out to you through multiple platforms to discuss these concerns in more detail and to find ways to rectify your experience. Your feedback is invaluable in guiding our improvements, and we hope to have the opportunity to connect with you. We are committed to ensuring our guests have memorable and enjoyable stays, and we would welcome the chance to restore your confidence in our hotel.Sincerely,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Mariam

Stayed 3 nights in Dec 2023
Response from The Langham, Boston on Jan 22, 2024
Dear Mariam,Thank you for the 5/5 rating! We're thrilled you enjoyed your stay and eagerly await your return for another exceptional experience at our hotel.Best regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful. Very relaxing
Stayed 1 night in Dec 2023
Response from The Langham, Boston on Dec 29, 2023
Dear William,We're delighted to hear that your stay was both wonderful and relaxing. Your succinct praise is greatly appreciated, and it’s heartening to know that we were able to provide you with a tranquil and enjoyable experience. We look forward to welcoming you back for more serene and delightful visits in the future.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Jiaqi, pelham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a rare find five star hotel. The service is impeccable and is particularly children-friendly. They let children play with a safe supplied with cute christmas toys in the front desk. Their breakfast is top-notch. My kids absolutely loved it.
Stayed 3 nights in Dec 2023
Response from The Langham, Boston on Dec 26, 2023
Dear Jiaqi,Oh, what a joyous note to receive! It warms the cockles of our hearts to know that your stay with us was a shining gem among five-star experiences. Our commitment to impeccable service, especially with a whimsical touch for our little guests, aims to create an enchanting atmosphere, akin to a delightful nursery rhyme. The magic at the front desk, with festive toys for the children, and a breakfast that had your young ones chirping with glee, is just a snippet of our dedication to ensuring joy in every corner.It's as delightful as a kite soaring in the spring breeze to learn that your family found such happiness here. We eagerly await your return for another chapter of enchantment and cheer. May your next visit be filled with more charming surprises and joyous moments, creating memories as timeless as a well-loved storybook.Cheerfully yours,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Janelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Langham, Boston on Dec 26, 2023
Dear Janelle,Thank you sincerely for granting us a perfect score following your recent stay. While your review may have been brief, the impact of your high rating is profoundly felt and greatly appreciated. It's heartening to know that we met your expectations in creating a memorable experience. We are dedicated to maintaining this standard of excellence and look forward to welcoming you back for another outstanding visit.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Sylwia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel.
Stayed 1 night in Dec 2023
Response from The Langham, Boston on Dec 22, 2023
Dear Sylwia,Thank you for your succinct yet impactful compliment regarding our hotel's beauty. We are delighted that the aesthetics of our property contributed positively to your experience. It is our pleasure to maintain such a lovely environment for our guests, and we look forward to welcoming you back to enjoy our beautiful hotel again.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Suzette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly attentive! The rooms are comfortable and very clean.
Stayed 2 nights in Dec 2023
Response from The Langham, Boston on Dec 20, 2023
Dear Suzette,We are truly grateful for your kind words and delighted to hear about your positive experience with our attentive staff and the comfort and cleanliness of our rooms. It's wonderful to know that we could contribute to your well-being and satisfaction during your stay. We aim to bring a touch of positivity and joy to our guests' lives, and it's heartening to know we succeeded with you. Looking forward to welcoming you back for another pleasant and refreshing visit.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Nicholas

Stayed 2 nights in Dec 2023
Response from The Langham, Boston on Dec 20, 2023
Dear Nicholas,Thank you so much for your 5/5 rating. We're thrilled to have met your expectations and are grateful for your high evaluation. Your satisfaction is our greatest reward. We look forward to welcoming you back for another exceptional experience.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

2/10 Terrible

Rebecca

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from The Langham, Boston on Dec 20, 2023
Dear Rebecca,We were disheartened to learn that your recent stay with us did not meet your expectations, as reflected in the 2/10 score you provided. Our goal is always to deliver a 5-star experience to each of our guests, and it seems we fell short in achieving this during your visit.We would be very grateful if you could share more details about your experience. Your feedback is crucial for us to understand where we may have missed the mark, whether it was related to our service, accommodations, amenities, or any other aspect of your stay. Understanding your perspective is vital for us to address these areas effectively and ensure that we make the necessary improvements.Please rest assured that we take your feedback seriously and are committed to making the necessary changes to meet and exceed the high standards we set for ourselves. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you, and all our guests, deserve.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

sheila

Stayed 2 nights in Dec 2023
Response from The Langham, Boston on Jan 11, 2024
Dear Sheila,Thank you for taking the time to leave us a review. We're over the moon that your stay went perfectly. If your ventures brings you back into the city we will always be ready to welcome you with open arms.Kind Regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Nathali

Liked: Cleanliness, staff & service, property conditions & facilities
Response from The Langham, Boston on Feb 13, 2024
Dear Nathali,Thank you for the 5/5 rating! We're thrilled you had a great experience and look forward to welcoming you back to The Langham, Boston.Kind Regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Eddine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Langham, Boston on Dec 11, 2023
Dear Eddine,Thank you for choosing The Langham and for giving us a perfect score. We are thrilled to receive your high rating and take it as a sign that we succeeded in providing you with an exceptional stay. Your satisfaction is our top priority, and your score is a valuable affirmation of our efforts. We look forward to the pleasure of welcoming you back soon for another memorable experience.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had an excellent experience here. Polite and efficient staff, and clean room. We will for sure be returning soon.
Stayed 1 night in Dec 2023
Response from The Langham, Boston on Dec 8, 2023
Dear Mario,Thank you for sharing your excellent experience at our hotel. We are delighted to hear that you and your wife found our staff to be polite and efficient, and your room clean and comfortable. Our team is dedicated to providing a welcoming and attentive service, and knowing that we have contributed positively to your stay is incredibly gratifying. We are thrilled that you are planning to return, and we eagerly look forward to welcoming you back soon. Rest assured, we will continue to strive for excellence in every aspect of your stay, ensuring your next visit is as enjoyable and memorable as the last.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

TARIQ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from The Langham, Boston on Dec 8, 2023
Dear Tariq,Thank you for taking the time to leave us a positive review. We are delighted to know that your stay with us was a pleasant experience. Your high rating is greatly appreciated and serves as a wonderful affirmation of our efforts to provide exceptional service and a comfortable stay. We look forward to welcoming you back again soon, aiming to make your next visit just as satisfying.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect stay
beautiful hotel. great location, amazing service. very clean, smells amazing, we used the pool everyday. so great.
Stayed 3 nights in Nov 2023
Response from The Langham, Boston on Dec 4, 2023
Dear Barbara,Thank you for your wonderful review. We are thrilled to hear that you found our hotel not only beautiful and well-located but also praised our amazing service, cleanliness, and inviting ambiance. It’s especially gratifying to know that our pool was a daily delight during your stay. Your description of your visit as a "perfect stay" fills us with pride and motivates us to continue ensuring that each guest's experience at our hotel is equally exceptional. We eagerly await the pleasure of welcoming you back for another memorable visit.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Rami Majed, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy tastefully designed hotel. Very friendly staff. Convenient location.
Stayed 3 nights in Nov 2023
Response from The Langham, Boston on Dec 4, 2023
Dear Rami Majed,Thank you for sharing your positive impressions of your recent stay at our hotel. We are delighted to hear that you found our hotel cozy and tastefully designed. Our team takes great pride in creating an environment that not only appeals aesthetically but also provides warmth and comfort. It is equally heartening to know that our staff's friendliness stood out to you, as we strive to ensure every guest feels welcome and valued. Your appreciation of our convenient location is also much appreciated, as we aim to offer an experience that combines luxury with the ease of exploring the city. We look forward to welcoming you back, continuing to provide a pleasant and memorable stay in every aspect.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grana restaurant was like any old hotel restaurant, although the food was good. The breakfast was better than the brunch. But the brunch was nothing at all like the old pre-renovation brunch. Sad.
Stayed 1 night in Nov 2023
Response from The Langham, Boston on Dec 4, 2023
Dear Laura,Thank you for sharing your experience at our Grana restaurant. We sincerely appreciate your honest feedback and are sorry to hear that our brunch did not meet your expectations, particularly in comparison to the offerings prior to our renovation. While we are glad that you enjoyed the breakfast and found the food quality good, we understand the importance of every dining experience and deeply regret any disappointment caused by the brunch. Please know that your comments are invaluable to us and will be noted as we continuously strive to enhance our culinary offerings. We hope to have the opportunity to welcome you back and make up for your recent experience, ensuring that your next visit with us is both delightful and memorable in every way.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

4/10 Poor

Ashley

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Our room was not ready until 5pm even though check out was at 3. We found a cockroach in our room, which made us feel uncomfortable staying here.
Stayed 1 night in Nov 2023
Response from Tom G. on Nov 28, 2023
Good Afternoon,Thank you for choosing the Langham, Boston and I hope that this email finds you well. We have attempted to contact you via phone and email to discuss your experience but have not heard back. If possible, please see the email we have sent you regarding this issues or reach out to us directly. Thank you

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, top notch property. Staff are consummate professionals , won’t stay anywhere else when in Boston
Stayed 3 nights in Nov 2023
Response from The Langham, Boston on Dec 4, 2023
Dear James,Thank you for sharing such a glowing review of your recent stay with us. We are honored to hear that you consider our hotel an excellent, top-notch property and deeply appreciate your high regard for our staff as consummate professionals. Our team is dedicated to providing exceptional service, and knowing that we have become your preferred choice in Boston is the highest compliment we could receive. It is our ongoing commitment to ensure that each of your visits is as remarkable and satisfying as the last. We eagerly look forward to welcoming you back, continuing to offer the exceptional hospitality and luxurious experience that you have come to expect and enjoy.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

BETHANY, austin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, very beautiful! Room service was excellent, the pool and sauna were fabulous and the bed was first class! I definitely look forward to staying again next time in Boston.
Stayed 1 night in Nov 2023
Response from The Langham, Boston on Nov 21, 2023
Dear Bethany,Thank you for your delightful review and for choosing our hotel for your stay in Boston. We are thrilled to hear that you found our hotel lovely and beautiful, and that the room service, along with the pool and sauna facilities, added to the enjoyment of your visit. Knowing that you found the bed first-class and your overall experience excellent is deeply gratifying for us.We take great pride in offering amenities and services that elevate our guests' stays, and it is heartening to hear that we were able to provide you with a memorable and comfortable experience. Your anticipation of staying with us again is the highest compliment, and we eagerly look forward to your return. Rest assured, we will be dedicated to ensuring that your next visit is just as fabulous, if not more, as we continue to provide the high standard of service and comfort that you so kindly appreciated.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Won

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concierge level service all around, best stay ever
Top tier customer service
Stayed 3 nights in Nov 2023
Response from The Langham, Boston on Nov 20, 2023
Dear Won,Thank you for taking the time to share such high praise regarding your recent stay with us. We are immensely gratified to hear that you experienced top-tier customer service and found our concierge level service to be exceptional. Knowing that we provided you with your best stay ever is a testament to the dedication and passion our team brings to every aspect of hospitality.We strive to create an environment where every guest feels valued, cared for, and provided with an unparalleled level of service. Your acknowledgment of our efforts is both motivating and deeply appreciated. It inspires us to continue striving for excellence in every interaction, ensuring that every guest's experience is as memorable as yours.We look forward to the opportunity to welcome you back, aiming to exceed your expectations once again and to provide another extraordinary stay at our hotel.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from TLBOS on Nov 16, 2023
Thank you so much for providing your feedback! Enjoy your visit.Sincerely, The Langham Boston

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!!!
Amazing stay!! Super friendly and helpful staff. Great bar in lobby great food menu. Excellent room service. Very nice room
Stayed 2 nights in Nov 2023
Response from The Langham, Boston on Nov 15, 2023
Dear Lorraine,Thank you for sharing such a glowing review of your recent stay at The Langham, Boston. We are thrilled to hear that your visit was nothing short of amazing, highlighted by our super friendly and helpful staff. It's wonderful to know that you enjoyed the great ambiance and food offerings at our lobby bar, as well as the excellent room service and the comfort of your room. Our team is dedicated to providing an experience that encapsulates both the luxury and the warm, welcoming spirit of The Langham, and it's heartening to hear that we succeeded in making your stay memorable. We eagerly look forward to welcoming you back for another exceptional experience.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

Kaylah

Stayed 3 nights in Nov 2023
Response from The Langham, Boston on Dec 8, 2023
Dear Kaylah,Thank you for awarding us a perfect score following your recent stay. We're thrilled to have met your expectations and deeply appreciate your high rating. Your satisfaction is our top priority, and we look forward to welcoming you back to continue providing the exceptional service and experience that earned your esteemed appreciation.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

10/10 Excellent

ANGEL BENJAMIN, San Juan

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good front desk service
Stayed 3 nights in Nov 2023
Response from The Langham, Boston on Nov 15, 2023
Dear Angel Benjamin,Thank you for taking the time to share your experience at The Langham, Boston. We are pleased to hear that you received good service at our front desk. Our team is dedicated to ensuring that every guest feels warmly welcomed and expertly assisted from the very moment they step into our hotel, aligning with our mission to provide service that combines genuine hospitality with a rich heritage of elegance. Your acknowledgment of our front desk service is greatly appreciated and serves as encouragement to continue upholding the high standards that The Langham, Boston is known for. We look forward to welcoming you back and providing you with an experience that not only meets but exceeds your expectations.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Room was an excellent size. Staff were very pleasant throughout our stay. Well located near to everything and felt safe.
Stayed 3 nights in Nov 2023
Response from The Langham, Boston on Nov 15, 2023
Dear Ms. Eleanor,Thank you for sharing your positive experience at our hotel. We are delighted to hear that you found your room to be of excellent size, providing the comfort and space essential for a relaxing stay. Our staff takes great pride in ensuring that each guest feels welcomed and valued, and it is heartening to know that their pleasant demeanor enhanced your visit.We are also pleased that you appreciated our convenient location, close to various attractions, and that it contributed to a sense of safety and ease during your stay. Our aim is always to provide a haven that not only offers luxury and comfort but also a strategic position that allows our guests to explore with confidence and ease.We look forward to the opportunity of welcoming you back in the future, continuing to provide the pleasant service, spacious accommodations, and ideal location that you enjoyed so much.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston