Ratings based on 2,551 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Wonderful stay, staff couldn't do enough for us.

Posted Oct 19, 2016
Room spotless, great location in Back Bay, free in-room WiF, terry robes and bottled water in refrigerator a plus. Even an umbrella in the closet in case of rain! No coffee maker but coffee and fruit in lobby in the morning. Will definitely go back.
4 out of 5
by A verified traveler from Guildford

Hotel in a great location staff make it special

Posted Oct 14, 2016
This is what it says - a boutique hotel - short on public areas and rooms not big - and restaurant service can be slow - but the staff are great,attentive,friendly and knowledgable.
5 out of 5
by A verified traveler from Katy, TX

One of the best hotels ever

Posted Oct 13, 2016
Location: Perfect location in Back Bay with easy access to the subway and lots of sights in walking distance
We were so lucky to get this "mystery hotel" through Expedia. Outstanding service! Employees are very friendly and helpful, and always make you feel like you can ask for whatever you need. Even though this is an upscale hotel, there is no stiffness in the friendly, natural manner of the hotel's staff, and going above and beyond seems to be their standard way. Very clean, comfortable and spacious room. Free bottled water in the room plus access to filtered water with the ice machine. Free internet that works well. One of our best hotel experiences ever!
5 out of 5
by A verified traveler

Great location

Posted Oct 11, 2016
Pros: Location Size of room
Location: Great restaurants bars and shopping. Excellent vibe
Fantastic location in Back Bay close to subway. Great area with excellent links to other parts of city
3 out of 5
by A verified traveler from Tokyo, Japan

Lenox Boston-アクセスの良さだけが売り物のホテル

Posted Sep 26, 2016
Pros: アクセスの良さのみ。
Cons: ホテルを改修すべき。
Location: ロケーション、周辺のアクティビティのみ よかった。
Lenox Bostonは地下鉄Copley駅に徒歩2-3分、周囲にレストラン、ショッピングが集まっているというアクセスの良さのみが売り物。スタッフが素晴らしいとの評価を読んだが、普通。部屋はSuperior Roomでも狭く、特にバスタブが浅く、シャワーと独立してなかったので(海外では普通だが)使いずらかった。しかも、バスを含め、すべて古臭く、バスルームのドアの開閉もスムーズでなく、トイレも詰まりやすく、評価にあったような、豪華なホテルではなかった。City Tableというホテル内のレストランの朝食もまずかった。ルームチャージも高く、再利用はしないと思う。
5 out of 5
by A verified traveler from UK

Great Back Bay Oasis

Posted Sep 12, 2016
Perfect location , great size rooms and staff really helpful (day concierge in particular)... Highly recommend the fireplace rooms!
5 out of 5
by A verified traveler

Best boutique hotel

Posted Sep 7, 2016
Pros: The friendly staff, the location, the historic feel.
Location: Easy location near a lot of food and shopping.
The hotel staff was one of the most professional and friendly. If back in Boston this will be a place I try to stay at again.
5 out of 5
by A verified traveler

Posted Sep 7, 2016
Pros: Boutique hotel. Friendly staff. Nice rooms. Great location. Nice extras like coffee and tea in lobby every morning. Free wifi in rooms. Great food.
Cons: We had a problem with room service but they took the charge off our bill. I've had room service on previous visits with no issues
Location: Great location. Popular area. Feel safe walking at night Near Copley square, Newbury street, and transit Lots of good bars and restaurants
I've stayed here several times now and it's a great hotel. Friendly staff. Nice lobby that serves free coffee and tea in the morning Elegant rooms and comfortable beds. Great location near major attractions including the finish line to Boston marathon out front of hotel Area nice to walk around. The amenities of a big hotel but has the boutique hotel touches
4 out of 5
by A verified traveler

Elegante hotel in magnifico quartiere

Posted Sep 4, 2016
Hotel elegante e di lunga tradizione bostoniana in quartiere animato e altrettanto elegante, a due passi dal Charles River e dal parco dei Common, dallo shopping e da buoni ristoranti. Molto bene organizzato anche grazie al personale efficiente e garbato, vanta una magnifica vista dello skyline dalle camere ai piani alti. Da migliorare unicamente la pulizia delle camere.
3 out of 5
by A verified traveler from Long Island

In the heart of Copley square

Posted Sep 1, 2016
Desperate need of a renovation. Great location in the heart of Copley square. Near great restaurants and shopping and 7 min drive to BU