Dear Antonio, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide a wonderful experience to all of our guests; therefore, we are truly sorry for the inconvenience caused due to the maintenance issue you encountered and that we were unable to fix this to your satisfaction. We also apologize for the way our associates handled these matters and are grateful for your patience. Your feedback is important to us, and we have shared it with the appropriate individuals to improve our services going forward. We hope you will stay with us another time so we can provide you with a much more satisfying visit.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Debbie, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Copley Place, Boston, and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to your next visit.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Hadley, Thank you for choosing to stay with us and for leaving a positive rating. We're glad to know that you had a great experience overall and hope you will choose The Westin Copley Place, Boston, the next time you are in the area.Be Well, Elfi Francisci,Operations Excellence Manager

Thank you for choosing to stay with us! We hope to see you again soon!

Dear Christine, Thank you for reviewing our hotel. While we are glad you were pleased with our location and our team, we apologize for the oversights you encountered regarding our housekeeping service on multiple occasions. We will take suitable action to ensure this is not repeated, and we appreciate your patience. We look forward to your return so that we can provide you with the seamless hospitality we are known for.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Jasmine, Thank you for taking the time to leave your positive rating of your experience at The Westin Copley Place, Boston. We are happy you had a great stay overall and hope you will choose us again on your next visit to the area.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Alan, On behalf of our associates, thank you for the kind rating. We are glad you enjoyed your overall stay with us at The Westin Copley Place, Boston. We appreciate your business and hope to have you visit with us again.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Jennifer, Thank you for staying with us and for reviewing your experience. We are pleased you enjoyed the majority of your stay; however, we regret not meeting all of your expectations. Our parking fee is posted on our website so that our guests can have this information before reserving with us. It was our pleasure accommodating you at The Westin Copley Place, Boston, and we hope to have you revisit the next time you are in the area.Be Well, Elfi Francisci,Operations Excellence Manager

Dear John, On behalf of our associates, thank you for the kind review. We are thrilled you had a revitalizing experience and that we provided you with everything you needed to enhance your stay. Please come back and see us at The Westin Copley Place, Boston, any time your travels bring you to the area.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Daniel, Thank you for your review. We are truly sorry to hear about the loss of your wife's loved one and deeply apologize for the lack of empathy shown by some of our associates. We are known for our attentive, seamless hospitality, so your interaction with one of our managers comes as a surprise. We understand the distress you both must have felt, and we want to extend our sincerest apologies for the inconvenience this incident caused. Furthermore, we are sorry to hear about your comments about the food and beverage credit offered. We will certainly review this matter internally to understand the situation better and make the necessary improvements. Your feedback is essential to us, and we hope you might reconsider and give us another opportunity to demonstrate the high standards of service we aim to provide. Thank you for sharing your concerns with us.Be Well, Elfi Francisci,Operations Excellence Manager

Thank you for leaving us a review! We hope to see you again soon!

Dear Geraldine, Thank you for choosing to stay with us at The Westin Copley Place, Boston. We are glad to know you were pleased with our well-maintained property and convenient location, as well as our devoted associates. However, we are sorry for the maintenance issue you encountered in your guestroom. We will address this appropriately, and we are grateful for your feedback. Furthermore, we regret your disappointment that complimentary Wi-Fi was not available throughout our hotel. We encourage our guests to participate in our Marriott Bonvoy loyalty program to enjoy exclusive perks which include member-only rates and free internet. We appreciate all of your comments and look forward to seeing you again whenever your travels bring you our way. Be Well, Elfi Francisci,Operations Excellence Manager

Dear Alin, Thank you for choosing The Westin Copley Place, Boston during your visit to our vibrant city. Located in Back Bay, we offer travelers the perfect vantage point from which to explore the many attractions in downtown Boston and Copley Square. We appreciate you sharing how much you enjoyed your stay and our enriching location, and we hope to see you again soon. Be Well, Elfi Francisci,Operations Excellence Manager

Thank you for leaving us a review, we hope to see you again!

Thank you for leaving us a review! We hope to see you again soon!

Dear Robert, Thank you for rating your visit to our hotel. We take feedback such as yours very seriously as we are continually striving to better our guest experience. We hope you will accept our apologies for any issues you had while here, and we would welcome another opportunity to provide you with the perfect stay you deserve. Be Well, Elfi Francisci,Operations Excellence Manager

Dear Teresa, Thank you for choosing The Westin Copley Place, Boston, for your recent stay. We are pleased that we exceeded your expectations. It was our pleasure accommodating you, and we hope to have you revisit the next time you are in the area.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Carmelo, Thank you for the generous rating of our hotel. The Westin Copley Place, Boston is energized by welcoming our guests to the area with invigorating accommodations and enriching amenities in one of Boston's most celebrated neighborhoods. We are pleased you enjoyed your time with us, and we look forward to your return.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Christina, Thank you for taking the time to share about your stay at The Westin Copley Place, Boston. We appreciate your generous rating, and we are pleased we could be a part of enhancing your time with us. We hope we will be your home whenever you are in the area.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Vivian Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Michael, Thank you for choosing us and for reviewing your stay. We are sorry to learn about any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our hotel website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you. We also apologize for the service issues you encountered with our valet associates and regret not meeting some of your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We hope to welcome you back soon.Be Well, Elfi FrancisciOperations Excellence Manager

Dear Philip, Thank you for the kind rating. We hope your overall stay was pleasant. However, we apologize for the wait times with the elevators and for the frustration it caused. During our busiest times, the elevators get a lot of usage. Thank you for your patience and understanding. It was our pleasure hosting you at The Westin Copley Place, Boston; we hope to see you again soon. Be Well, Elfi FrancisciOperations Excellence Manager

Dear Danielle, Thank you for your review with regard to your stay at The Westin Copley Place, Boston. We are elated to know you had an enjoyable experience and that you were pleased with our well-maintained property and excellent location, as well as our well-appointed accommodations featuring breathtaking views. It was a pleasure hosting your visit, and we hope to see you again soon. Be Well, Elfi Francisci,Operations Excellence Manager

Dear Anna, Thank you for taking the time to share your feedback regarding your recent stay at The Westin Copley Place, Boston. We are pleased you enjoyed the excellent views from your room. We look forward to welcoming you back very soon.Be Well, Elfi FrancisciOperations Excellence Manager

Dear Jeremy, All of us at The Westin Copley Place, Boston appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Patricia, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Westin Copley Place, Boston; we hope to see you again soon. Be Well, Elfi FrancisciOperations Excellence Manager

Dear Tiana, Thank you for choosing The Westin Copley Place, Boston, for your recent stay. We are pleased to hear about the exceptional service you received from our associates and how they exceeded your expectations. Thank you for your kind remarks about Chef Everton; we will enjoy sharing your compliments with him. It was our pleasure accommodating you, and we look forward to having you revisit the next time you are in the area.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Tawaina, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Copley Place, Boston. We look forward to your return and wish you all the best with your future travels.Be Well, Elfi Francisci,Operations Excellence Manager

Dear James, Thank you for the perfect rating of The Westin Copley Place, Boston. We are pleased you enjoyed your visit, and we look forward to your return.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Pamela, Thank you for the perfect rating of The Westin Copley Place, Boston. We are pleased you enjoyed your time with us, and we look forward to your return.Be Well, Alex Munderville,Guest Service Supervisor

Dear Stephen, Thank you for the generous rating of our hotel. The Westin Copley Place, Boston is energized by welcoming our guests to the area with invigorating accommodations and enriching amenities in one of Boston's most celebrated neighborhoods. We are pleased you enjoyed your time with us, and we hope you will come back to see us soon.Be Well, Alex Munderville,Guest Service Supervisor

Dear Robert, Thank you for the generous rating of our hotel. The Westin Copley Place, Boston is energized by welcoming our guests to the area with invigorating accommodations and enriching amenities in one of Boston's most celebrated neighborhoods. We are pleased you enjoyed your stay with us, and we hope you will come back to see us soon.Be Well, Alex Munderville,Guest Service Supervisor

Dear Darrell, Thank you for reviewing your stay at The Westin Copley Place, Boston. It is nice to know you were pleased with our convenient location and the thoughtful service provided by our associates. We will surely share your kind compliments with our associates, especially Damien and Yasim for a job well done. As you discovered, our luxury guestrooms are meant to relax and rejuvenate you, all while our team seamlessly takes care of all the details. We appreciate your feedback and hope to see you again on your future visit to the area. Be Well, Alex Munderville,Guest Service Supervisor

Dear Tamara, Thank you for choosing The Westin Copley Place, Boston and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Be Well, Alex Munderville,Guest Service Supervisor

Dear Stephen, Thank you for the generous rating of our hotel. The Westin Copley Place, Boston is energized by welcoming our guests to the area with invigorating accommodations and enriching amenities in one of Boston's most celebrated neighborhoods. We are pleased you enjoyed Bar 10, our hotel's cozy cocktail bar, and we are excited to host you again.Be Well, Alex Munderville,Guest Service Supervisor

We are glad you enjoyed your stay!

Dear Bari, Thank you for being our guest and for leaving a positive rating. We are delighted to know that you had a great experience here at The Westin Copley Place, Boston. We look forward to welcoming you back on your next visit.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Pam, It was our pleasure welcoming you to The Westin Copley Place, Boston for your girl's overnight. As you discovered, our luxury guestrooms are meant to relax and rejuvenate you, all while our team seamlessly takes care of all the details. We appreciate all of your feedback as we are always glad to learn about what would enhance our guest experience, and we hope you will stay with us again on your next visit to Boston.Be Well, Alex Munderville, Guest Service Supervisor

Dear Cynthia, Thank you for choosing The Westin Copley Place, Boston during your visit to our vibrant city. Located in Back Bay, we offer travelers the perfect vantage point from which to explore the many attractions in downtown Boston and Copley Square. We appreciate you sharing how much you enjoyed our attentive service and enriching location, and we hope you will stay with us again.Be Well, Alex Munderville, Guest Service Supervisor

Dear Nicole, We appreciate your gracious feedback regarding your stay while attending a meeting at The Westin Copley Place, Boston. We hope to have you back soon, whether it is for another meeting or while traveling on your own to the area. Thank you again for sharing your review with us.Be Well, Alex Munderville, Guest Service Supervisor

Dear Alison, Thank you for taking the time to share your feedback regarding your recent stay at The Westin Copley Place, Boston with future travelers. We are glad you loved our beautiful property. Your compliments were a pleasure to read, and we enjoy knowing that our associates helped to enhance and optimize your stay. We will share your thoughtful remarks with everyone, and we look forward to welcoming you back very soon.Be Well, Alex Munderville, Guest Service Supervisor

Thank you for your Feedback regarding your stay with us. We are sorry it was not as renewing as you had hoped for. Should you give us a second chance, please don't hesitate to reach out directly so we may make your next stay more memorable.

Dear Douglas, Thank you for choosing The Westin Copley Place, Boston, for your recent stay. We are glad that you had an enjoyable experience staying with us. However, we apologize for the inconvenience you experienced with the lack of parking spaces when you arrived. We always try to accommodate our valued guests to the best of our abilities; therefore, we are sorry that you encountered this frustration during your visit. Please know you can notify our front desk on your next visit, and we will be happy to assist you with this situation. It was our pleasure accommodating you, and we hope to see you again soon.Be Well, Alex Munderville, Guest Service Supervisor

Dear Kervin, We want to thank you for your stay and for taking the time to post your review. We sincerely apologize for the service shortfalls you experienced with our housekeeping team when servicing your guestroom. We will address this with our associates and will take the appropriate action to ensure this does not happen again. We hope to have another opportunity to provide you with the revitalizing experience you deserve.Be Well, Alex Munderville,Guest Service Supervisor

Dear Prince, On behalf of our associates, thank you for the kind rating. We are glad you enjoyed your overall stay with us at The Westin Copley Place, Boston. We value your business and look forward to having you visit with us again.Be Well, Alex Munderville,Guest Service Supervisor

Dear Prince, Thank you for choosing The Westin Copley Place, Boston during your visit to our vibrant city. Located in Back Bay, we offer travelers the perfect vantage point from which to explore the many attractions in downtown Boston and Copley Square. We appreciate you sharing how much you enjoyed your stay and our enriching location, and we hope you will stay with us again.Be Well, Alex Munderville,Guest Service Supervisor

Thanks for your feedback! We hope to see you again soon.

Dear Collin, Thank you for recommending The Westin Copley Place, Boston to future travelers. Located in Back Bay, we offer travelers the perfect vantage point from which to explore the many attractions in downtown Boston and Copley Square. As you discovered, our luxury guestrooms are meant to relax and rejuvenate you, all while our team seamlessly takes care of all the details. On behalf of all of us, we thank you once more for taking the time to review our hotel, and we look forward to seeing you again soon.Be Well, Alex Munderville,Guest Service Supervisor

Dear Jeannette, Thank you for choosing The Westin Copley Place, Boston. Located in Back Bay, we offer travelers the perfect vantage point from which to explore the many attractions in downtown Boston and Copley Square. We appreciate you sharing how much you enjoyed your stay and our enriching location, and we look forward to your return.Be Well, Alex Munderville, Guest Service Supervisor