Ratings based on 391 Verified Reviews

3.6 out of 5
79% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from virginia

Fantastic hotel fantastic staff!

Posted Oct 2, 2017
Fantastic! Friendly ! Helped in every way ! Just great!
Comment from Hotel Management
Oct 2, 2017 by Hotel Management, Hotel Management
Wow - Mark, thank you for the 5-star review. We are delighted your visit with us was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Tokeland

Happy with this hotel

Posted Sep 15, 2017
Pros: It was clean, comfortable, and the staff was good.
Location: We were there to work and had no time to enjoy the area. However, we did walk to dinner which was nice.
This hotel was clean and comfortable. The staff was attentive and knowledgeable. We would definitely stay at this hotel again.
Comment from Hotel Management
Sep 15, 2017 by General Manager, Hotel Management
Nancy, it was a pleasure to have you as our guest at Extended Stay America.  It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for the great review, and we look forward to your next stay with us. Sincerely, General Manager
2 out of 5
by A verified traveler from BOTHELL

Not good smell in room

Posted Sep 6, 2017
I walked into room at first the smell was horrible. Than go to lay on bed and had maybe maids hairs on white sheets. The bed felt like I was sleeping g on springs only.
Comment from Hotel Management
Sep 8, 2017 by General Manager, Hotel Management
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
1 out of 5
by A verified traveler from colorado springs colorado

uncomfortable

Posted Sep 5, 2017
Room smelled of smoke, pillows smelled same as well not even a coffee pot. Nasty place we even switched hotels mid day on Sunday afternoon not a very good stay there.
Comment from Hotel Management
Sep 7, 2017 by General Manager, Hotel Management
Mark, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future.   Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Clean snd comfy

Posted Sep 4, 2017
I was happy with late check-in experience. The gentleman at the counter was welcoming and friendly. I was satisfied with my room and it's location-near exit and parking. My room was clean and spacious. I found the full kitchen convenient. As for the bathroom, it was stocked with enough bathroom towels. The bed and pillows were decent (not too soft or too firm). Furthermore, with the quietness of the hotel, I slept comfortably. On top of this, the complimentary coffee, creamer, etc. was a great way to start my morning. Nicolette at the check-in counter was great and fulfilled my requests.
Comment from Hotel Management
Sep 4, 2017 by General Manager, Hotel Management
Thank you for sharing your positive feedback about Extended Stay America. We are delighted to learn your well-appointed room and the facilities we offer left you with a great impression of our hotel. I will be sure to share your compliments with Nicolette for a job well done. It was our pleasure hosting you, and we look forward to having you as our guest again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Quiet and close to restaurants, pharmacy etc.

Posted Aug 28, 2017
Cons: Hire more pleasant staff.
Nice hotel, reasonably priced, however Dakota at the front desk was unpleasant and probably doesn't have the words please or thank you in his vocabulary.
Comment from Hotel Management
Aug 28, 2017 by General Manager, Hotel Management
We appreciate you being our guest. It’s a pleasure knowing you loved our reasonable rates and our property. However, we are sorry to know you were not pleased with the service provided by one of our associates. We provide thorough training for all associates, and we will redouble our training efforts. We would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

EASY ACCESS TO FREEWAYS AND REASONABLE PRICE.

Posted Aug 23, 2017
We stayed 5 nights. No problems.. Staff was helpful with wi-fi connections. Room was fine.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Jim, thanks for the wonderful feedback. We are delighted to know you enjoyed your stay with us and were satisfied with all that we have to offer. It was a pleasure serving you at Extended Stay America, and we look forward to seeing you again soon. Sincerely, General Manager
3 out of 5
by A verified traveler from Philadelphia area

Quick Business Trip

Posted Aug 16, 2017
Pros: Proximity to food and shopping.
Location: Proximity to food and shopping. There is an antique shopping village within walking distance.
This is a very basic hotel and it suited my needs. There were many options for eating within walking distance, which was a very big plus.
Comment from Hotel Management
Aug 17, 2017 by General Manager, Hotel Management
Rick, thanks for evaluating your stay. We are happy to read you had an overall pleasant visit and that our location was perfect for your needs. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
4 out of 5
by A verified traveler

Reserve ahead of time!

Posted Aug 16, 2017 on Hotels
Good place to stay, especially if you need an "extended" stay bc you get a nice little kitchen to cook in or store food. Definately call ahead if u want a NON smoking room otherwise u might be given a smoking room and they really smell nasty. Good coffee in the lobby.
Comment from Hotel Management
Aug 17, 2017 by Manager, Hotel Management
Thanks for being our guest at Extended Stay America - Seattle - Bothell – West. We are happy to read you had a comfortable stay and that you liked the kitchenette in your room. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon! Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Aug 14, 2017 on Hotels
Comment from Hotel Management
Aug 16, 2017 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Seattle - Bothell - West. We appreciate the time you've taken to share your nice rating. Please come and see us again the next time you head our way. Sincerely, General Manager