Standard Room, 1 King Bed | Soundproofing, free WiFi, bed sheets

Reviews of Holiday Inn & Suites Bothell, an IHG Hotel

3 out of 5
Holiday Inn & Suites Bothell, an IHG Hotel
3850 Monte Villa Parkway, Bothell, WA

Reviews

8.0

Very Good

Rating 10 - Excellent. 394 out of 1000 reviews" "
Rating 8 - Good. 338 out of 1000 reviews" "
Rating 6 - Okay. 140 out of 1000 reviews" "
Rating 4 - Poor. 60 out of 1000 reviews" "
Rating 2 - Terrible. 68 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Shauna

Very nice, clean and quiet.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 22, 2024
Hello Shauna, Thank you for your review. We are happy to hear you enjoyed your stay and hope to have you stay again soon. - Holiday Inn & Suites Bothell

10/10 Excellent

Tina M

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the indoor pool. Our room, pool and lobby area was very clean. On site restaurant was convenient for breakfast and dinner. The grandkids love the snack store in the lobby.
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
Hello Tina, Thank you for the review. We are happy to hear you and the grandkids had a great stay and got the opportunity to enjoy our amenities. We look forward to having you stay again in the future. - Holiday Inn & Suites Bothell

8/10 Good

Vera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 11, 2024
Hello Vera, Thank you for rating your stay. We hope you will give us another try in the future to provide an even better overall experience. - Holiday Inn & Suites Bothell

10/10 Excellent

Sam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Ashish and Suraj !!! You guys rock!!!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 11, 2024
Hello Sam, Thank you for the review. We will be sure to pass your comments on to Ashish and Suraj. We hope to see you again soon. - Holiday Inn & Suites Bothell

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place to stay.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 11, 2024
Hello Angela, Thank you for your review. We always love to see when we provided the type of great experience we strive to offer all of our guests. We look forward to having you stay again soon. - Holiday Inn & Suites Bothell

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for the price
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 11, 2024
Hello Andres, Thank you for the review. We are happy to her you found value in our property and enjoyed your stay. We look forward to having you stay with us again soon. - Holiday Inn & Suites Bothell

6/10 Okay

Alex

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
When we first arrived in our room, it had a faint smell as if someone had smoked in the room in the past. We found a gigantic bra left in the closet from someone who had stayed there before, and there were a few pubic hairs on the wall of the shower. The bathroom did not seem very clean, and tiles were not secure up against the floor/wall area. It wasn’t a terrible place, but I would have expected much cleaner for the price point and past high ratings.
Stayed 1 night in Apr 2024
Response from Holiday Inn & Suites Bothell on Apr 4, 2024
Dear Alex,We are so sorry to hear about your recent experience during your recent stay with us. We appreciate you brining these issues to our attention. We are continually working on improving our guest experience and we use comments like you to make improvements. We hope to have a chance in the future to welcome you back.

10/10 Excellent

Adrianna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel staff was very nice.
Stayed 1 night in Mar 2024
Response from Holiday Inn & Suites Bothell on Apr 2, 2024
Hello Adrianna,Thanks so much for taking a moment to leave your rating and review. We're thrilled our lovely staff impressed you with kindness and look forward to having you stay with us again.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
When ever I visit my grandchildren who live in that area I stay there. My grandchildren love the pool. I’ve been staying there for about 8yrs.
Stayed 4 nights in Mar 2024
Response from Holiday Inn & Suites Bothell on Mar 28, 2024
Hello Lousie,We're so thrilled you and your grandchildren enjoy your stay when you come to visit and stay with us. We look forward to seeing you next time.

6/10 Okay

Faye

Disliked: Staff & service, property conditions & facilities
The room was just okay.
Stayed 1 night in Mar 2024
Response from Holiday Inn & Suites Bothell on Mar 25, 2024
Dear Faye,Thank you for taking a moment to leave your review. We apologize we were unable to exceed your expectations. We hope to have another chance to wow you.

10/10 Excellent

Narinder Nick

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 15, 2024
Hello Narinder Nick, Thank you for the perfect rating. We always love to see when we provide our guests an exceptional stay. We hope to have you back again soon. - Holiday Inn & Suites Bothell

6/10 Okay

Myranda

Traveled with family and small children, Traveled with group
Liked: Amenities
Disliked: Property conditions & facilities
Great stay for the price. Some areas could use better maintenance, but overall good place for families.
Stayed 1 night in Mar 2024
Response from Holiday Inn & Suites Bothell on Mar 25, 2024
Dear Myranda,Thank you so much for taking a moment to share your experience with us. We are pleased to see you enjoyed your stay with us and appreciate the feedback on the maintenance issues you found. We hope to have you as our guest again soon.

10/10 Excellent

Jamaine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay with pool
Stayed 1 night in Mar 2024
Response from Holiday Inn & Suites Bothell on Mar 25, 2024
Hello Jamaine,Thank you for leaving your rating and review after your recent stay with us. We're so glad you enjoyed your stay and a dip in the pool. We look forward to welcoming you back.

10/10 Excellent

JONATHAN

Liked: Cleanliness, staff & service, property conditions & facilities
more lights on front desk area. It's quite dark during night time
Stayed 1 night in Mar 2024
Response from Holiday Inn & Suites Bothell on Mar 19, 2024
Dear JONATHAN,Thank you for your fantastic rating and letting us know about the lighting. We appreciate your feedback to help us continue to improve our guest experience. We look forward to welcoming you back again soon.

8/10 Good

Joyce

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Quite easy hotel. Check-in and staff was really nice. They even offered us late checkout if we wanted it. Cleanliness of the room was questionable. There were long hairs stuck to the wall in the bathroom shower stall.
Stayed 1 night in Mar 2024
Response from Holiday Inn & Suites Bothell on Mar 11, 2024
Hi Joyce,Thank you for taking a moment to leave us your review after your recent stay with us at the Holiday Inn & Suites Bothell. We're so sorry to hear about the cleanliness issues you had in your bathroom. We appreciate you bringing it to our attention so we can continue to improve our guest experience. We look forward to welcoming you again the next time your travels bring you to the Bothell area.

2/10 Terrible

Kara, North Vancouver

Traveled with family
Disliked: Cleanliness, staff & service
They refused to honour the price quoted by Expedia and over charged me and told me to contact Expedia. So I had to go through customer service to get a refund. The pool area was filthy and the pull out had zero bedding and the hotel staff was annoyed when I asked if they could bring up bedding to our room.
Stayed 1 night in Feb 2024
Response from Holiday Inn & Suites Bothell on Feb 26, 2024
Hi Kara,We sincerely apologize for the experience you had during your stay with us. We appreciate your feedback and bringing this to our attention. We will ensure we retrain our staff to make sure these instances don't happen again.

2/10 Terrible

Cesar

Disliked: Cleanliness, property conditions & facilities
There a bunch of ladybugs inside the room
Stayed 1 night in Feb 2024
Response from Holiday Inn & Suites Bothell on Feb 19, 2024
Hello Ceasar,We are so sorry to hear about the ladybugs in your room. We appreciate you bringing this to our attention so we can address the issue. We hope to have a chance to serve you again.

10/10 Excellent

Brandy St

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have stayed here. It is a very nice location. The bed and pillows are so comfortable it's hard to get out of bed the next morning. The shower has really good water pressure which is nice we well. The staff was friendly and they serve a nice breakfast. We will definitely be back.
Stayed 1 night in Feb 2024
Response from Holiday Inn & Suites Bothell on Feb 12, 2024
Hi Brandy St,Thank you so much for your kind review and amazing rating. We're so glad to hear how much you enjoy staying with us while in the Bothell area and look forward to welcoming you again and again.

2/10 Terrible

James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was next to the housekeeping supply closet. We got woken up very early with the housekeepers stocking their supplies. Not happy!
Stayed 1 night in Jan 2024
Response from Holiday Inn & Suites Bothell on Jan 31, 2024
Hello James,We're so sorry to hear you were woken up by the housekeeping staff and appreciate you brining this to our attention. We're continually trying to improve our guest experience and it's guest like you that help us to keep making improvements. We hope you'll try us again.

2/10 Terrible

Sossity

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn & Suites Bothell on Jan 31, 2024
Dear Sossity,We are truly sorry we were unable to meet your expectations during your recent stay with us. We try our best to exceed our guest expectations. We hope to have another opportunity to serve you in the future.

10/10 Excellent

Michell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn & Suites Bothell on Jan 15, 2024
Hi Michell, Thank you so much for your fantastic rating after your recent stay with us at the Holiday Inn & Suites Bothell. We're so glad you enjoyed your stay with us and hope to be able to welcome you back again soon.

10/10 Excellent

SHELDON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Jan 2024
Response from Holiday Inn & Suites Bothell on Jan 8, 2024
Dear Sheldon,Thank you so much for your rating and review. We're delighted you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Miguel

Stayed 1 night in Jan 2024
Response from Holiday Inn & Suites Bothell on Jan 31, 2024
Hi Miguel,Thank you so much for your 5 out of 5 rating. We're delighted to see we exceeded your expectations. We can't wait to welcome you back again soon.

10/10 Excellent

chaitanya k

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn & Suites Bothell on Jan 8, 2024
Hi chaitanya k,Thank you for leaving such an outstanding rating. We are glad to see you enjoyed your stay with us and look forward to welcoming you back again soon.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very friendly, accommodating, extremely clean. Awesome experience!
Stayed 1 night in Dec 2023
Response from Holiday Inn & Suites Bothell on Dec 26, 2023
Hello Stephanie,Wow! Thanks so much for sharing your inspiring comments on your recent stay with us. We're so delighted to see we showed you the excellence we strive for with our friendly staff and clean accommodations. We can't wait to welcome you back soon!

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Holiday Inn & Suites Bothell on Dec 18, 2023
Hello Patricia,Thank you so much for leaving such an outstanding rating. We're delighted we exceeded your expectations. We hope to welcome you back again soon.

6/10 Okay

Aleada

Business traveler
Liked: Staff & service
The staff was amazing. But it really is amazing what a light filter will do for a picture. The rooms are always pricey in comparison to the other rooms in the area, and my room was a terrible make over and smelled off. Staff was so amazing though.
Response from Holiday Inn & Suites Bothell on Feb 16, 2024
Hi Aleada,Thank you for taking a moment to leave your feedback on your recent stay with us. We're sorry we were unable to exceed your expectations. We use feedback like yours to help us improve the guest experience. We hope to have a chance to serve you better next time.

10/10 Excellent

Katharine

Stayed 1 night in Nov 2023
Response from Holiday Inn & Suites Bothell on Dec 26, 2023
Hi Katharine,Thank you for taking a moment to leave your rating after your recent stay with us at the Holiday Inn & Suites Bothell. We're so happy to see we exceeded your expectations. Hope to welcome you back again soon!

8/10 Good

Daniel, Sherwood

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely quiet rooms! Staff was friendly and helpful. Our room had some noticeable maintenance things (loose tub fixtures, peeling paint above the shower) but overall it was clean, quiet and comfortable. We usually don't sleep well on hotels but our 2 nights were very restful!
Stayed 2 nights in Nov 2023
Response from Holiday Inn & Suites Bothell on Dec 18, 2023
Hi Daniel,Thank you so much for your rating and comments after your stay with us at the Holiday Inn & Suites Bothell. We're thrilled you were able to have 2 nights of restful sleep!! We hope to welcome you back again soon.

10/10 Excellent

Monique, Fort Worth

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Aug 2023
Response from Holiday Inn & Suites Bothell on Oct 27, 2023
Dear Monique,Thank you for leaving such an amazing rating after your recent stay with us at the Holiday Inn & Suites Bothell. We're so glad you enjoyed your stay. We hope to be able to welcome you back again soon!

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had adjoining room. It sounds like the door is open. I could clearly hear everything they said. I could here them snoring. I'm going to avoid this hotel.
Stayed 2 nights in Oct 2023
Response from Holiday Inn & Suites Bothell on Oct 24, 2023
Dear Joseph,Thank you for taking a moment to leave us the rating and feedback. I apologize for the inconvenience of the noise from the room next to you. We hope to be able to welcome you back again soon.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
I like eggs
Stayed 1 night in Oct 2023
Response from Holiday Inn & Suites Bothell on Oct 23, 2023
Hey Ryan,Thank you so much for leaving your amazing 5 out 5-star rating and we also like eggs! We hope to see you again soon at the Holiday Inn & Suites Bothell.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Holiday Inn & Suites Bothell on Oct 19, 2023
Hello Irene,Thank you so much for taking the time to leave us a 5-star review! We're truly delighted to hear that you had such a wonderful stay, and we can't wait to welcome you back for another exceptional stay in the future.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Holiday Inn & Suites Bothell on Oct 9, 2023
Dear Lori,Thank you for rating your hotel stay a perfect 5 out of 5! We're thrilled to hear you had such an outstanding experience with us. Your feedback means the world to us, and we hope to welcome you back soon for another fantastic stay.

10/10 Excellent

Jophen

Stayed 2 nights in Sep 2023
Response from Holiday Inn & Suites Bothell on Oct 9, 2023
Hi Jophen,Thank you for your wonderful 5 out of 5 hotel review! We're delighted to hear that you had suck a fantastic experience during your stay. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another exceptional visit in the future.

10/10 Excellent

Elina

Stayed 1 night in Sep 2023
Response from Holiday Inn & Suites Bothell on Oct 9, 2023
Dear Elina,We are thrilled to receive your 5-star review. Your positive feedback means a lot to us, and we're delighted that you had an excellent experience during your stay. It was our pleasure to serve you, and we hope to have the privilege of hosting you again soon for another outstanding visit. Thank you for choosing the Holiday Inn & Suites Bothell.

10/10 Excellent

Walter

Stayed 1 night in Sep 2023
Response from Holiday Inn & Suites Bothell on Oct 9, 2023
Dear Walter,Thank you for rating your hotel stay a perfect 5 out of 5! We're thrilled to hear you had such an outstanding experience with us. Your feedback means the world to us, and we hope to welcome you back soon for another fantastic stay.

6/10 Okay

Viktor

Stayed 2 nights in Sep 2023
Response from Holiday Inn & Suites Bothell on Sep 6, 2023
Hi Viktor,Thank you for taking a moment to leave us your rating. We're sorry to see we didn't exceed your expectations during your stay. We hope to have you as our guest again to have a chance to make your stay better.Hotel Mangement

10/10 Excellent

Nathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Holiday Inn & Suites Bothell on Sep 4, 2023
Hello Nathan,Thank you so much for leaving us your 10-star review! We're so thrilled we exceeded your expectations! We hope to have you as our guest again soon.

10/10 Excellent

JOHN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff. The workers in the Restaurant were awesome.
Stayed 4 nights in Aug 2023
Response from Holiday Inn & Suites Bothell on Aug 28, 2023
Hi John,Wow! What a fantastic review! We love hearing rave reviews about our staff. We look forward to having you as our guest again soon.

4/10 Poor

Taylor

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Holiday Inn & Suites Bothell on Aug 25, 2023
Dear Taylor,Thank you for leaving your rating. I'm sorry to see we did not exceed your expectations. I hope we'll have another chance to get it right as our guest.

10/10 Excellent

KATHY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop in Seattle
The room layout was my favorite part of the review. It is large and gave us room to spread out. The bed is comfortable, nice shower, and we also had a small breakfast included. The hotel is secluded in a little neighborhood.
Stayed 1 night in Aug 2023
Response from Holiday Inn & Suites Bothell on Aug 25, 2023
Hi Kathy,We're so happy to see you enjoyed your stay with us. We hope to have you as our guest again the next time your travels bring you to the Bothell area.

10/10 Excellent

Agustina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Holiday Inn & Suites Bothell on Aug 25, 2023
Hi Agustina,Thank you for taking a moment to leave your 5-star rating. We're excited to see we met your expectations. We hope to have you as a guest again soon.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
We were in the area to attend a concert at Chateau St. Michelle and this has always been our go to hotel. The rooms are spacious and clean, the hotel in a convenient and safe location, and has a decent breakfast.
Stayed 1 night in Aug 2023
Response from Holiday Inn & Suites Bothell on Aug 25, 2023
Hi Terry,Thank you so much for such a kind review. We're so happy to hear that we're your go to when coming to the area and look forward to seeing you again soon.

4/10 Poor

STEVEN

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Holiday Inn & Suites Bothell on Aug 25, 2023
Hi Steven,Thank you for taking a moment to leave us you're rating. We're sorry we didn't exceed your expectations. We hope we'll have a chance to serve you again.

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Holiday Inn & Suites Bothell on Aug 25, 2023
Hi Jennifer,Thank you for leaving us your 5-star review. We're thrilled you enjoyed your stay and look forward to having you as our guest again soon.

4/10 Poor

Chris

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room basic with just a single bedside lamp for the whole room - not even a bedside light each. We stayed 3 nights and Rommel was not serviced once. We were told as we checked out that we had too ask for this. Never experienced this before in hundreds of US hotels in 40 years of road trips. Also as we had to swop out our rental car, I asked reception to just alter their note of this. Receptionist insisted that we complete a complete new registration form ! I will avoid Holiday Inn in future if this is now representative of their standards. Also, as I write this, the security deposit they placed on my card is still showing!
Stayed 3 nights in Jul 2023
Response from Hotel management on Aug 3, 2023
Hi Chris,Thank you taking a moment to leave us your rating and review. I apologize we did not meet your expectations during your recent stay with us. We appreciate your comments and are addressing them with our team. We look forward to getting another chance to show our commitment to giving our guests an exceptional stay.

8/10 Good

Timothy

Liked: Staff & service, property conditions & facilities, room comfort
Mixed service
Check-in was fine, front desk person was helpful and friendly however the next morning we discovered the coffee maker didnt work. The morning desk person was not friendly and appeared quite put out that she had to bring a working coffee maker up to the second floor. The bathroom floor was also dirty and the comforter had a disgusting looking stain. Positives: it was convenient location for us and the breakfast was pretty good.
Stayed 2 nights in Jul 2023
Response from Hotel management on Aug 3, 2023
Hi Timothy,We appreciate you taking a moment to leave us your rating and review. We're sorry we didn't meet your expectations and are continually trying to make improvements to our guest experience. We hope you'll give us another chance to exceed your expectations.

8/10 Good

Delbert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were very good. We were disappointed with the breakfast menu options. The breakfast staff tried very hard to serve everything but we would prefer to select food items self serve. We have stayed at the Holiday Inn Express and we were much more impressed with their breakfast setup and food options.
Stayed 4 nights in Jul 2023
Response from Hotel management on Jul 24, 2023
Thank you, Delbert, for taking a moment to leave your 4-star survey for us. We appreciate hearing from our guests. We're thrilled to hear you enjoyed your stay while in Bothel. I do apologize that our breakfast wasn't what you expected. We thrive to meet our guests' expectations with every stay and will take your comments to our team to help improve. We hope to see you at the Holiday Inn & Suites, Bothell WA again soon.

10/10 Excellent

jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel team on Jul 21, 2023
Hi Jennifer,Thank you for taking a moment to leave your 5 out 5 rating. We appreciate having you as our guest and hope to be able to serve you again.In Hospitality,Holiday Inn & Suites BothellManagement Team