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Reviews of Best Western Hoover Dam Hotel – SE Henderson, Boulder City

3 out of 5
Best Western Hoover Dam Hotel – SE Henderson, Boulder City
704 Nevada Highway, Boulder City, NV

Reviews

8.6

Excellent

Rating 10 - Excellent. 523 out of 1003 reviews" "
Rating 8 - Good. 291 out of 1003 reviews" "
Rating 6 - Okay. 112 out of 1003 reviews" "
Rating 4 - Poor. 39 out of 1003 reviews" "
Rating 2 - Terrible. 38 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly very very fast check in
Stayed 1 night in Apr 2024
Response from BW Hoover Dam on Apr 25, 2024
We appreciate the feedback and we will pass it on to the staff. Thank you.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
?
Stayed 4 nights in Apr 2024
Response from BW Hoover Dam on Apr 24, 2024
We appreciate you taken the time to rate us. Hope to see you again.

10/10 Excellent

Michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable. Good hot breakfast.
Stayed 1 night in Apr 2024
Response from BW Hoover Dam on Apr 23, 2024
We appreciate you taking the time to give us some feedback. Hope to see you again.

10/10 Excellent

Scott Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay!
Stayed 3 nights in Apr 2024
Response from BW Hoover Dam on Apr 21, 2024
Thank you, we are glad you enjoyed your stay. Come back and see us again.

6/10 Okay

Hayley

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
The beds are the absolute most uncomfortable beds I have ever been/slept on, almost unbearable. The breakfast is free which is nice but it’s honestly terrible. I have been to other best westerns that the breakfast was so much better there. The room was clean, I loved the hard wood flooring instead of carpet. The blankets were super thin. The area/location was nice, felt very safe, and was within walking distance of several neat places to check out. The hotel is pet friendly but doesn’t have the best on site dog relieving area (no grass), however there is some within some walking distance. Overall not the worst place to stay, however the bed was so uncomfortable that I wouldn’t stay here again for that reason alone.
Stayed 3 nights in Apr 2024
Response from BW Hoover Dam on Apr 20, 2024
We appreciate your feedback and will be looking into those issues. Hopefully you give us another try.

2/10 Terrible

Ben

Traveled with partner
Disliked: Property conditions & facilities
We had absolutely the most uncomfortable bed I have ever encountered. I ended up sleeping on the floor!!
Stayed 1 night in Mar 2024
Response from BW Hoover Dam on Apr 20, 2024
We do apologize for the issues you had, we will be addressing the issues of the beds.

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from BW Hoover Dam on Apr 20, 2024
THANK YOU VERY MUCH.

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hostess was very friendly and informative.
Stayed 1 night in Apr 2024
Response from BW Hoover Dam on Apr 14, 2024
Thank you for the feedback, we will pass on the good words,

8/10 Good

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub was not working and there is no bathroom in the pool area.
Stayed 5 nights in Apr 2024
Response from BW Hoover Dam on Apr 15, 2024
Thank you for the feedback we are working on these issues.

6/10 Okay

Keith

Traveled with partner
Disliked: Staff & service
Rooms are adequate but not in the best condition ....frayed bedding, scratched furniture. The room was clean but given score of 3 as we received no housekeeping for the 3 day stay despite requesting and being advised we would receive ( in the end, reception staff provided fresh towels and did quick service of room ). Breakfast was fine but would not stay again if in the area.
Stayed 3 nights in Mar 2024
Response from BW Hoover Dam on Apr 20, 2024
We do apologize about you not enjoying your stay with us. Maybe in the future you will give us another try.

2/10 Terrible

Harikrishnan

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The elevator was broken, noisy neighbors, the room doors were accessible to anyone from outside, no breakfast included. The air conditioner and fan made lot of sound and we couldn’t sleep. Avoid this hotel.
Stayed 1 night in Mar 2024
Response from BW Hoover Dam on Apr 15, 2024
I do apologize you did not have a great stay, hopefully you will try us again in the future.

10/10 Excellent

Jason

Traveled with family
Liked: Amenities
Everything was great just like last year when we stayed that’s why we came back this year.
Stayed 3 nights in Apr 2024
Response from Best Western Hoover Dam on Apr 7, 2024
Thank you for your kind words, come back and see us next year!

2/10 Terrible

Dustin

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Checkin was awful. We arrived later afternoon and no one was at the front counter. Lobby doors locked. We waited 10 full minutes for sometime to arrive and unlock the door for us to check in. Very odd. We were then informed the hot tub wasn’t working. The hot tub is one of the main reasons we booked this hotel. Nowhere on the website did it state the hot tub was out of service. It appeared to us the hottub hasn’t been in service for years, nor will it be. So not only did the front desk clerk lie to us, the hotel was unwilling to give us a discount or partially refund us. Room was dirty, tub drain didn’t work, and there was mold in the grout tub surround. Wayyyyy overpriced for value. Thumbs down and a 1 star!
Stayed 2 nights in Mar 2024
Response from Best Western Hoover Dam on Apr 6, 2024
Thank you for taking the time to provide us with your feedback. You are correct the hot tub is currently down, this is why it is not listed as an amenity on Expedia. It has not been down very long and we are working with the proper teams to move forward. There are times the front desk staff need to attend to guests that have already checked in. As far as your other concerns I will look into this information, we hope you'll consider joining us again in the future.

10/10 Excellent

Kirsten, Issaquah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long drive, this place was just what i needed. Very comfortable and clean with several restaurants within walking distance. Front desk was welcoming and even had treats for the dogs! I always love staying at Best Western hotels
Stayed 1 night in Apr 2024
Response from BW Hoover Dam on Apr 3, 2024
Thank you very much, glad you enjoyed your stay. Come back and see us again.

6/10 Okay

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service
Nice hotel, appeared to be recently renovated, but nothing special, certainly not for the rate we paid.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 30, 2024
Thank you so much for your review Kalyn! We appreciate your time spent with us here at BW Hoover Dam.

6/10 Okay

Christina

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from Front Desk on Mar 29, 2024
Thank you for the review and for staying at BW Hoover Dam!

8/10 Good

Sergio

Traveled with family
Liked: Cleanliness, staff & service
If you want sleep good and relax I can recommend
Stayed 2 nights in Mar 2024
Response from Best Western Hoover Dam on Mar 25, 2024
Thank you so much for your kindness, we hope to see you again soon!

8/10 Good

Regina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’m thankful the staff let us check in early and let me change my room to the first floor for my elderly father.
Stayed 2 nights in Mar 2024
Response from Best Western Hoover Dam on Mar 25, 2024
Thank you for your kindness, we are glad we were able to accomodate you. We hope you'll join us again soon!

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, and safe property. Nice pool too. Also, front desk clerk, Katie was a pleasure.
Stayed 1 night in Mar 2024
Response from Best Western Hoover Dam on Mar 25, 2024
Thank you for your kind review, we hope to see you again soon!

4/10 Poor

jorgen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This place is so thin walled that you will hear the person next door (over or below) blink. When they open the shower you have the sound of a tornado in your room
Stayed 1 night in Mar 2024
Response from BW Hoover Dam on Mar 13, 2024
Thank you for letting us know, we will be sharing the information with the right departments.

10/10 Excellent

Kalyn Elisabeth

Stayed 1 night in Mar 2024
Response from Front Desk on Mar 30, 2024
Thank you so much for your review Kalyn! We appreciate your time spent with us here at BW Hoover Dam.

6/10 Okay

Timothy

Traveled with family
Liked: Staff & service
Loud music outside the office and by pool until 9pm. Staff said they weren't allowed to turn it off. We moved after the 1st night to the far end of the complex and it was better. Breakfast is marginal. Thin walls - turned on AC for "white noise" but it was very noisy.
Stayed 3 nights in Mar 2024
Response from Best Western Hoover Dam on Mar 9, 2024
Thank you for taking the time to give us your thoughts. I will discuss these concerns with my team and see what steps we can take to better future stays. We hope you'll come back and join us again soon.

8/10 Good

Deanna

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Best Western Hoover Dam on Mar 4, 2024
Thank you for your kind review, we hope you'll come see us again soon.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice simple rooms. Clean. Friendly front desk staff.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 29, 2024
Thank you so much for your kind words, Tim. We're so happy you enjoyed your stay with us!

6/10 Okay

Craig

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator to upper rooms, great water pressure, very friendly front desk staff, clean parking lot and building... Room was not cleaned for 3 days even when requested. We were forgotten.
Stayed 3 nights in Feb 2024
Response from Best Western Hoover Dam on Feb 27, 2024
Thank you for taking the time to give your valuable feedback. I will discuss this matter with my team, I apologize you did not get the service requested.

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 1 night in Feb 2024
Response from BW Hoover Dam on Feb 27, 2024
Thank you so much. We will let the staff know.

10/10 Excellent

Samuel, Norwalk

Stayed 1 night in Feb 2024
Response from Best Western Hoover Dam on Mar 22, 2024
Thank you for your kind review. Come see us again soon!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Best Western Hoover Dam on Feb 23, 2024
Thank you for the kind review, we hope you'll join us again soon.

6/10 Okay

Nancy

Liked: Cleanliness, property conditions & facilities
I have stayed here many times. I was disappointed this time since I was not able to check into my room until 5pm since it was not ready. I got there at 3:30, suppose to be able to check in at 4pm. Needless to say I had lots of time to kill. The other disappointing thing was the breakfast. Before we were sent to the restaurant across the street which was excellent. This time it was in house and there was not an option for anything healthy. The eggs sere obvious powder and tasted horrible, no fruit or oatmeal, the sausage was very greasy.
Stayed 1 night in Feb 2024
Response from Best Western Hoover Dam on Feb 20, 2024
Thank you for taking the time to give us your feedback. You checked in at 3:59 PM, I can understand the frustration of the wait the room you booked is the only room of this room type that is on property. For this reason, we cannot guarantee early check in will be available. I will discuss your breakfast concerns with my staff to see how we can better future stays. We hope to see you again soon.

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
What was nice was that my husband and I could just walk to get something to eat What we didn’t like was that the room was a little stuffy and it was hard to unjust the thermostat. But Al in all it was very nice
Stayed 2 nights in Feb 2024
Response from Best Western Hoover Dam on Feb 20, 2024
Thank you for taking the time to give us your input, I will discuss this with my team to see how we can better future guest stays. Come back and join us again soon.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person who checked us in was so helpful & kind! The room was exactly what I thought it was going to be. My family of 4 (7 & 10 year old kids) shared the pull out couch bed in the suit style room. Breakfast was great!
Stayed 1 night in Feb 2024
Response from Best Western Hoover Dam on Feb 19, 2024
Thank you for taking the time to give us your feedback! I am so happy to hear you enjoyed your stay, we hope you'll come back and join us again soon!

6/10 Okay

Anne

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Best Western Hoover Dam on Feb 19, 2024
Thank you for your kind review, we hope to see you again soon.

8/10 Good

bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast. Very accommodating
Stayed 1 night in Feb 2024
Response from Best Western Hoover Dam on Feb 13, 2024
Thank you for taking the time to give your kind review. We hope you'll join us again soon!

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of parking, check in was smooth and helpful. Nice bar on property. All good!
Stayed 1 night in Feb 2024
Response from Best Western Hoover Dam on Feb 6, 2024
Thank you for your kind words, come see us again soon!

10/10 Excellent

Morlee

Stayed 1 night in Feb 2024
Response from Best Western Hoover Dam on Feb 6, 2024
Thank you for your kind review, we hope to see you again soon!

2/10 Terrible

Sandra

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Our room had alot of issues . The TV wouldn't turn on with the remote, I had to call the front desk to come over and turn it on manually, she stated this happens alot and left. Once I turned the TV off, I couldn't get the it turned back on. I tried several times to turn it on manually but gave up frustrated. The room next to us was so loud that I still hear everything they said even with my earplugs in!! Finally at 1am they quit. Lastly, after a rough night, a nice hot shower sounded good before breakfast. I tried for 15 minutes for hot water, thinking it needed time to heat up and what I got wasn't close to pee warm water. We decided to check out and mentioned our issues to the front desk person who got a bit defensive instead making note to the room issues. My overall experience was terrible, for the amount of money you pay for the hotel, taxes, etc., a quiet room, comfortable bed and a hot shower is not to much to ask for. I would not recommend this place to anyone!!!!
Stayed 2 nights in Jan 2024
Response from Best Western Hoover Dam on Jan 30, 2024
I appreciate you taking the time to give us this feedback, this information is important as we move forward with new changes and updates. I will discuss with my team to see what steps can be taken to better future stays. We hope you'll consider staying with us in the future.

4/10 Poor

Cassey

Liked: Cleanliness, staff & service
No Pool
Booked this over a cheaper neighboring property due to the amazing pool pics on your site. Got there and the Pool was closed until spring. It’s an indoor pool so this makes no sense. Room was clean and ok but nothing amazing
Stayed 3 nights in Jan 2024
Response from Best Western Hoover Dam on Jan 24, 2024
Thank you for following up, we appreciate your time. We needed to get the pool heated up to temperature and will be opening it earlier than springtime. We hope you'll join us again in the near future.

6/10 Okay

Sheila, Los Banos

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western Hoover Dam on Jan 24, 2024
Thank you for taking the time to give us your review, come see us again soon!

8/10 Good

MARIE

Traveled with family
Liked: Cleanliness, staff & service
We were very pleased, only problem were the mattresses were not very comfortable. We also suggest that the light switch for the bathroom be on the right side of the door rather than the left, my husband using his cane struggled to find the light switch. I forgot to bring our motion light to help when we are in a different environment. We were very pleased with our over-all experience.
Stayed 2 nights in Jan 2024
Response from Best Western Hoover Dam on Jan 20, 2024
Thank you for taking the time to give your thoughts. We will discuss your concerns with the team and see what options are available for the betterment of guest stays. I hope you'll join us again soon.

8/10 Good

Matt

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Best Western Hoover Dam on Jan 20, 2024
Thank you for the kind review, look forward to a future stay with us.

8/10 Good

Joshua

Stayed 1 night in Jan 2024
Response from Best Western Hoover Dam on Jan 20, 2024
Thank you for a great stay, come see us again soon!

10/10 Excellent

Irina, Apex

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from BW Hoover Dam on Jan 17, 2024
Thank you so much .

2/10 Terrible

zachary

Traveled with family
Disliked: Staff & service, property conditions & facilities
They didn't even have the handicap room I booked told me the third party I booked with never told them about it Had to take a handicap room with only one bed for to people Thanks Expedia your not very good and I would advise others not to do business with you guys thanks for ruining my trip
Stayed 1 night in Jan 2024
Response from Best Western Hoover Dam on Jan 10, 2024
Thank you for taking the time to give us your feedback, I am sorry to hear that there was a booking error. We hope you will join us at the property again in the future as we do have accessible room types available upon request and availability.

2/10 Terrible

JASMINE

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This hotel advertised an indoor pool that would quote "be great for parents when its cold outside." But when we areived the pool was closed for the season, there isn't anywhere on the website that says the indoor pool closes for the season. The pool is the only reason I booked this place. The beds were hard as rocks, it was so still that if you flopped down to hard you would hurt yourself. Housekeeping kept passing our room up even though I signed a form stating I wanted housekeeping everyday. The only thing I liked about this place was the free breakfast. But I will never be going back.
Stayed 8 nights in Dec 2023
Response from Best Western Hoover Dam on Jan 10, 2024
Thank you for taking the time to provide valuable feedback. We are currently in the process of making changes so the pool is heated, the requested changes to our site have been updated. We hope you'll join us again in the future so you can enjoy our updates.

2/10 Terrible

Nichole

Traveled with family
Disliked: Property conditions & facilities
Property would not let us cancel our room 2hrs. After booking. Paid 150.00 for a service that was not provided
Stayed 1 night in Jan 2024
Response from Best Western Hoover Dam on Jan 14, 2024
I appreciate you following up, non-refundable reservations are discounted rates because the agreement states you won't be getting any compensation should anything happen. There are other rates that allow you flexibility for cancellation without penalty.

4/10 Poor

Karl

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Best Western Hoover Dam on Jan 10, 2024
We wish to hear your thoughts and hope you'll join us again in the future.

10/10 Excellent

Micaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western Hoover Dam on Jan 10, 2024
Thank you for your review, have a great day. We hope to see you again soon!

8/10 Good

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was fine but all of the rooms are only accessible from the outside. And when people walk by your room it’s quiet load. Breakfast in the morning was great.
Stayed 1 night in Dec 2023
Response from Best Western Hoover Dam on Jan 10, 2024
Thank you for your kind words, I will discuss with my team to see what steps we can take to mitigate the noise. We hope to see you back in the future!

8/10 Good

Muthu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in Dec 2023
Response from Best Western Hoover Dam on Jan 10, 2024
Thank you for your review, come back and see us again soon!

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BW Hoover Dam on Jan 2, 2024
Thank You.