Exterior

Reviews of Best Western Hoover Dam Hotel – SE Henderson, Boulder City

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 522 out of 1002 reviews" "
Rating 8 - Good. 297 out of 1002 reviews" "
Rating 6 - Okay. 109 out of 1002 reviews" "
Rating 4 - Poor. 39 out of 1002 reviews" "
Rating 2 - Terrible. 35 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sergio

Traveled with family
Liked: Cleanliness, staff & service
If you want sleep good and relax I can recommend
Stayed 2 nights in Mar 2024
Response from Best Western Hoover Dam on Mar 25, 2024
Thank you so much for your kindness, we hope to see you again soon!

8/10 Good

Regina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’m thankful the staff let us check in early and let me change my room to the first floor for my elderly father.
Stayed 2 nights in Mar 2024
Response from Best Western Hoover Dam on Mar 25, 2024
Thank you for your kindness, we are glad we were able to accomodate you. We hope you'll join us again soon!

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, and safe property. Nice pool too. Also, front desk clerk, Katie was a pleasure.
Stayed 1 night in Mar 2024
Response from Best Western Hoover Dam on Mar 25, 2024
Thank you for your kind review, we hope to see you again soon!

4/10 Poor

jorgen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This place is so thin walled that you will hear the person next door (over or below) blink. When they open the shower you have the sound of a tornado in your room
Stayed 1 night in Mar 2024
Response from BW Hoover Dam on Mar 13, 2024
Thank you for letting us know, we will be sharing the information with the right departments.

6/10 Okay

Timothy

Traveled with family
Liked: Staff & service
Loud music outside the office and by pool until 9pm. Staff said they weren't allowed to turn it off. We moved after the 1st night to the far end of the complex and it was better. Breakfast is marginal. Thin walls - turned on AC for "white noise" but it was very noisy.
Stayed 3 nights in Mar 2024
Response from Best Western Hoover Dam on Mar 9, 2024
Thank you for taking the time to give us your thoughts. I will discuss these concerns with my team and see what steps we can take to better future stays. We hope you'll come back and join us again soon.

8/10 Good

Deanna

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Best Western Hoover Dam on Mar 4, 2024
Thank you for your kind review, we hope you'll come see us again soon.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice simple rooms. Clean. Friendly front desk staff.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 29, 2024
Thank you so much for your kind words, Tim. We're so happy you enjoyed your stay with us!

6/10 Okay

Craig

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator to upper rooms, great water pressure, very friendly front desk staff, clean parking lot and building... Room was not cleaned for 3 days even when requested. We were forgotten.
Stayed 3 nights in Feb 2024
Response from Best Western Hoover Dam on Feb 27, 2024
Thank you for taking the time to give your valuable feedback. I will discuss this matter with my team, I apologize you did not get the service requested.

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 1 night in Feb 2024
Response from BW Hoover Dam on Feb 27, 2024
Thank you so much. We will let the staff know.

10/10 Excellent

Samuel, Norwalk

Stayed 1 night in Feb 2024
Response from Best Western Hoover Dam on Mar 22, 2024
Thank you for your kind review. Come see us again soon!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Best Western Hoover Dam on Feb 23, 2024
Thank you for the kind review, we hope you'll join us again soon.

6/10 Okay

Nancy

Liked: Cleanliness, property conditions & facilities
I have stayed here many times. I was disappointed this time since I was not able to check into my room until 5pm since it was not ready. I got there at 3:30, suppose to be able to check in at 4pm. Needless to say I had lots of time to kill. The other disappointing thing was the breakfast. Before we were sent to the restaurant across the street which was excellent. This time it was in house and there was not an option for anything healthy. The eggs sere obvious powder and tasted horrible, no fruit or oatmeal, the sausage was very greasy.
Stayed 1 night in Feb 2024
Response from Best Western Hoover Dam on Feb 20, 2024
Thank you for taking the time to give us your feedback. You checked in at 3:59 PM, I can understand the frustration of the wait the room you booked is the only room of this room type that is on property. For this reason, we cannot guarantee early check in will be available. I will discuss your breakfast concerns with my staff to see how we can better future stays. We hope to see you again soon.

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
What was nice was that my husband and I could just walk to get something to eat What we didn’t like was that the room was a little stuffy and it was hard to unjust the thermostat. But Al in all it was very nice
Stayed 2 nights in Feb 2024
Response from Best Western Hoover Dam on Feb 20, 2024
Thank you for taking the time to give us your input, I will discuss this with my team to see how we can better future guest stays. Come back and join us again soon.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person who checked us in was so helpful & kind! The room was exactly what I thought it was going to be. My family of 4 (7 & 10 year old kids) shared the pull out couch bed in the suit style room. Breakfast was great!
Stayed 1 night in Feb 2024
Response from Best Western Hoover Dam on Feb 19, 2024
Thank you for taking the time to give us your feedback! I am so happy to hear you enjoyed your stay, we hope you'll come back and join us again soon!

6/10 Okay

Anne

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Best Western Hoover Dam on Feb 19, 2024
Thank you for your kind review, we hope to see you again soon.

8/10 Good

bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast. Very accommodating
Stayed 1 night in Feb 2024
Response from Best Western Hoover Dam on Feb 13, 2024
Thank you for taking the time to give your kind review. We hope you'll join us again soon!

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of parking, check in was smooth and helpful. Nice bar on property. All good!
Stayed 1 night in Feb 2024
Response from Best Western Hoover Dam on Feb 6, 2024
Thank you for your kind words, come see us again soon!

10/10 Excellent

Morlee

Stayed 1 night in Feb 2024
Response from Best Western Hoover Dam on Feb 6, 2024
Thank you for your kind review, we hope to see you again soon!

2/10 Terrible

Sandra

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Our room had alot of issues . The TV wouldn't turn on with the remote, I had to call the front desk to come over and turn it on manually, she stated this happens alot and left. Once I turned the TV off, I couldn't get the it turned back on. I tried several times to turn it on manually but gave up frustrated. The room next to us was so loud that I still hear everything they said even with my earplugs in!! Finally at 1am they quit. Lastly, after a rough night, a nice hot shower sounded good before breakfast. I tried for 15 minutes for hot water, thinking it needed time to heat up and what I got wasn't close to pee warm water. We decided to check out and mentioned our issues to the front desk person who got a bit defensive instead making note to the room issues. My overall experience was terrible, for the amount of money you pay for the hotel, taxes, etc., a quiet room, comfortable bed and a hot shower is not to much to ask for. I would not recommend this place to anyone!!!!
Stayed 2 nights in Jan 2024
Response from Best Western Hoover Dam on Jan 30, 2024
I appreciate you taking the time to give us this feedback, this information is important as we move forward with new changes and updates. I will discuss with my team to see what steps can be taken to better future stays. We hope you'll consider staying with us in the future.

6/10 Okay

Sheila, Los Banos

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western Hoover Dam on Jan 24, 2024
Thank you for taking the time to give us your review, come see us again soon!

8/10 Good

Matt

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Best Western Hoover Dam on Jan 20, 2024
Thank you for the kind review, look forward to a future stay with us.

8/10 Good

Joshua

Stayed 1 night in Jan 2024
Response from Best Western Hoover Dam on Jan 20, 2024
Thank you for a great stay, come see us again soon!

10/10 Excellent

Irina, Apex

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from BW Hoover Dam on Jan 17, 2024
Thank you so much .

2/10 Terrible

zachary

Traveled with family
Disliked: Staff & service, property conditions & facilities
They didn't even have the handicap room I booked told me the third party I booked with never told them about it Had to take a handicap room with only one bed for to people Thanks Expedia your not very good and I would advise others not to do business with you guys thanks for ruining my trip
Stayed 1 night in Jan 2024
Response from Best Western Hoover Dam on Jan 10, 2024
Thank you for taking the time to give us your feedback, I am sorry to hear that there was a booking error. We hope you will join us at the property again in the future as we do have accessible room types available upon request and availability.

2/10 Terrible

JASMINE

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This hotel advertised an indoor pool that would quote "be great for parents when its cold outside." But when we areived the pool was closed for the season, there isn't anywhere on the website that says the indoor pool closes for the season. The pool is the only reason I booked this place. The beds were hard as rocks, it was so still that if you flopped down to hard you would hurt yourself. Housekeeping kept passing our room up even though I signed a form stating I wanted housekeeping everyday. The only thing I liked about this place was the free breakfast. But I will never be going back.
Stayed 8 nights in Dec 2023
Response from Best Western Hoover Dam on Jan 10, 2024
Thank you for taking the time to provide valuable feedback. We are currently in the process of making changes so the pool is heated, the requested changes to our site have been updated. We hope you'll join us again in the future so you can enjoy our updates.

2/10 Terrible

Nichole

Traveled with family
Disliked: Property conditions & facilities
Property would not let us cancel our room 2hrs. After booking. Paid 150.00 for a service that was not provided
Stayed 1 night in Jan 2024
Response from Best Western Hoover Dam on Jan 14, 2024
I appreciate you following up, non-refundable reservations are discounted rates because the agreement states you won't be getting any compensation should anything happen. There are other rates that allow you flexibility for cancellation without penalty.

10/10 Excellent

Micaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western Hoover Dam on Jan 10, 2024
Thank you for your review, have a great day. We hope to see you again soon!

8/10 Good

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was fine but all of the rooms are only accessible from the outside. And when people walk by your room it’s quiet load. Breakfast in the morning was great.
Stayed 1 night in Dec 2023
Response from Best Western Hoover Dam on Jan 10, 2024
Thank you for your kind words, I will discuss with my team to see what steps we can take to mitigate the noise. We hope to see you back in the future!

8/10 Good

Muthu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in Dec 2023
Response from Best Western Hoover Dam on Jan 10, 2024
Thank you for your review, come back and see us again soon!

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BW Hoover Dam on Jan 2, 2024
Thank You.

4/10 Poor

Juan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western Hoover Dam on Jan 10, 2024
We wish to hear your thoughts and hope you'll join us again in the future.

10/10 Excellent

Stan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised when we got there. I initially booked it because of the overall ratings and it was just as advertised. I would recommend this hotel.
Stayed 1 night in Dec 2023
Response from BW Hoover Dam on Jan 2, 2024
Thank you so much.

10/10 Excellent

Steven, West Windsor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BW Hoover Dam on Dec 30, 2023
Thank you so much, please coma back and see us again.

8/10 Good

Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Best Western Hoover Dam on Jan 20, 2024
We're glad you enjoyed your stay, we hope to see you again soon!

6/10 Okay

Greg

Liked: Cleanliness, staff & service
Walls were thin and bathwater was lukewarm.
Stayed 2 nights in Dec 2023
Response from Best Western Hoover Dam on Jan 10, 2024
Thank you for this information, I will speak with my team to see what steps we can take to better your experience in the future.

4/10 Poor

William

Stayed 1 night in Dec 2023
Response from Best Western Hoover Dam on Jan 10, 2024
We wish to hear your thoughts and hope you'll join us again in the future.

6/10 Okay

Ann

Traveled with family
Liked: Staff & service
The beds were not very comfortable.
Stayed 1 night in Dec 2023
Response from BW Hoover Dam on Dec 30, 2023
We do apologize, hopefully you will give us another chance.

10/10 Excellent

Greg

Stayed 2 nights in Dec 2023
Response from Best Western Hoover Dam on Dec 28, 2023
Thank you for your kindness! We look forward to future stays!

8/10 Good

Lorelei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western Hoover Dam on Feb 6, 2024
Thank you for your kind review, we hope you'll join us again soon!

8/10 Good

Joseph, Bellingham

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is good and the woman who serves is especially attentive to detail. The pool and hot tub are seasonal, closed for winter. Walls fairly thin: you can hear the TV in the adjacent room. Felt safe, walk to the old town easily, friendly and helpful front desk staff.
Stayed 3 nights in Dec 2023
Response from Best Western Hoover Dam on Dec 28, 2023
Thank you for giving us your thoughts, we hope to see you again soon!

6/10 Okay

Katherine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not disability friendly.
This is an older motel and it showed. The bed was very uncomfortable and hard. The coffee maker didn’t work and instead had a strobing light that we needed to cover. We didn’t touch the alarm clock and yet it went off at 6:00am and 6:00am. Finally this was a disabled room with slippery floors in the bathroom with a decline from the shower. Someone will get hurt.
Stayed 1 night in Dec 2023
Response from Best Western Hoover Dam on Dec 28, 2023
Thank you for this feedback, I will get with my team and discuss this information. We hope you'll join us again in the future.

8/10 Good

Savina

Stayed 1 night in Dec 2023
Response from BW Hoover Dam on Dec 30, 2023
Thank you for taking the time to respond.

10/10 Excellent

Lora

Stayed 1 night in Dec 2023
Response from BW Hoover Dam on Dec 18, 2023
We appreciate the feedback and share it with the team.

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from BW Hoover Dam on Dec 18, 2023
Thank you so much ! Please come back to visit soon.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The first room we were given the shower flooded the room and had mold. The second room that we were given was not much better.
Stayed 2 nights in Dec 2023
Response from BW Hoover Dam on Dec 16, 2023
I am sorry you didn't enjoy your stay. Hopefully you will give us another try in the future.

10/10 Excellent

Diane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from BW Hoover Dam on Dec 16, 2023
Thank you for your feedback.

6/10 Okay

Carlos

Traveled with family
Breakfast should have higher quality
Stayed 1 night in Nov 2023
Response from BW Hoover Dam on Dec 16, 2023
Thanks for the feedback on the breakfast room, we are still making changes since it is still fairly new.

10/10 Excellent

Jesse

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from BW Hoover Dam on Dec 16, 2023
We appreciate you, please come back and visit.

10/10 Excellent

Rick, Lakewood

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The check in staff were efficient, friendly and very helpful. The room was clean and large, but the outside noise from luggage rollers and our room next to the workout area were really noisy. Not the less, for the price, it was worth the stay.
Stayed 1 night in Nov 2023
Response from BW Hoover Dam on Dec 16, 2023
We do appreciate the feedback and will pass on the concerns to the right people.

6/10 Okay

Gary

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from BW Hoover Dam on Dec 5, 2023
Thank you