Posted Mar 16, 2017
No help with luggage- our room was in the new building so we had to trek through the old building, up the stairs, across the skywalk, and down the stairs again. Not good. No complimentary breakfast. Room was very clean, comfortable and well decorated. Kept curtains closed as view was dumpsters/recycling. Location is great.
Comment from Hotel Management
Mar 20, 2017 by Alex G, Hotel Management
Thank you for sharing your feedback and I'm sorry to hear about your experience with your luggage. Our bellmen work hard to ensure that guests are well taken care of upon check in and out and we apologize that we missed you! While we don't offer complimentary breakfast, our on-site dining options provide convenient, delicious, an affordable breakfast and brunch options. Our management team reviews all feedback and consistently strives to improve all aspects of the guest experience. If you would like to discuss your stay further, we would be happy to hear from you. We hope to host you again upon your next visit to Boulder.