2 indoor pools, sun loungers

Reviews of Bournemouth West Cliff Hotel

3 out of 5
Bournemouth West Cliff Hotel
7 Durley Chine Road, Bournemouth, England

Reviews

7.2

Good

Rating 10 - Excellent. 231 out of 1001 reviews" "
Rating 8 - Good. 348 out of 1001 reviews" "
Rating 6 - Okay. 234 out of 1001 reviews" "
Rating 4 - Poor. 119 out of 1001 reviews" "
Rating 2 - Terrible. 69 out of 1001 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Vanessa

Traveled with partner
I should have investigated better before booking - it may have affected my choice had i been aware of the charges for use of parking and the spa. The room itself was comfortable enough however it was unbearably hot , even the water did not run cold. I was less than impressed by the receptionist whose answer when queried was that all hotels in bournemouth are like that being old buildings. I have syayed in several hotels in bournemouth so i am aware that is not the case atall.
Stayed 5 nights in Mar 2024

10/10 Excellent

PHILIP

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Traveled with family and small children
It was a great property to stay in
Stayed 4 nights in Feb 2024

10/10 Excellent

Jasminder, Feltham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the superior room which was renovated a d had air conditioning. Nice, large and spacious. Spa was good but there was a charge. Plenty of free parking next to the hotel or £12 per 24 hours.
Stayed 1 night in Feb 2024

2/10 Terrible

hayley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Nataliya

Liked: Cleanliness
Disliked: Property conditions & facilities
Usual not really new hotel
Stayed 2 nights in Jan 2024

10/10 Excellent

Guillermo, Panama

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is confortable and nice. The reception and services is very good. The area and the hote is confortable.
Stayed 2 nights in Jan 2024

8/10 Good

sebastiao

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Our room was not ready, inspite of we checked in late by 4 hours toilet was not clean i did inform them we will come late, there was pooh marks in the toilet bowl and particles, bath tub was not clean, they agreed to change the room, next room toilet flush not working , then 3rd room smaller room was tv channel were not tuned we were so tired it was 2200 hrs. we got the room, It was my Mrs. 42nd birthday i kept calm.. My wife so upset she said please clean the first room we use the same room, we had extended a day directly we did not want spoil our mood we kept calm, I m sure If it was any other family any other family would have ask for refund. The who present were very helpful duty manager at that time cleaned the toilet herself.. who ever did the cleaning did a bad job, toilet is sealed after cleaning. the property good cleaning they should pay attention. The rest days were okay, they gave two complimentary drinks maybe because incident . I m still surprised, if it was not my wife birthday we would have taken full refund moved out same night plus asked compensation. The staff at that moment managed the situation.
Stayed 2 nights in Jan 2024

8/10 Good

Caryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kelly G on Jan 5, 2024
Dear Caryn, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. We appricate your viewing your stay as this helps us grow and develop the hotel & team. We do hope that you will visit the hotel in the near future.Kind RegardsKelly GFront of House Operations Manager

2/10 Terrible

Victoria

I wasn’t able to stay as I had Covid, so I asked the hotel to issue a voucher to change the dates and they refused as I had booked a non refundable room. No flexibility or empathy considering I could have still stayed (no legal requirement to isolate) and passed Covid to all the staff that I came into contact with. Being a better person I hoped the hotel would show some flexibility. They did not.
Stayed 1 night in Dec 2023
Response from Kelly G on Jan 5, 2024
Dear Victoria, Thank you for your review of the Bournemouth West Cliff Hotel. As the hotel were only made aware of you not being able to attend on the day of arrival, due to the cancellation policy agreement we are unable to amend the reservation at short notice. We do hope that you would be able to visit the hotel in the future. Kind RegardsKelly GFront of House Operations Manager.

8/10 Good

Dean

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was easy to find and parking was easy enough. I found plenty of free parking spaces right outside the hotel so did not pay for the car park which is around £12 a day. I imagine during peak times parking will be hard. The hotel check in was easy and no cues. The front of house staff were welcoming and helpful. The hotel was very clean. The room has lots of space. Could not hear any traffic outside but could hear some noises from near by rooms or corridors. The pool was great and clean. Bar and restaurant reasonably priced. The only thing that really annoyed me was when you come back to the hotel you have to press a night bell for entry. One of the nights it took me nearly 1 hour to get in at 2am when I wasn't already feel great. I pressed the buzzer no joke 25 plus times. Banged on the windows countless times. Even phones the hotel 5 times with no answer and walked around the whole hotel looking for an open door. This was extremely upsetting. The night staff should be at or near the door entrance if they are going to lock it. The night staff said they were working in a suite getting ready for an event and the buzzer wasn't going through to his phone so that why it took so long. It was a cold day and if I had kids with me I would of gone mad. This is the reason I wouldn't stay here again. They need to add a door code or change the way to get into your hotel you have paid for and not have to worry what time. However being 4 I'll still give it 4 stars overall
Stayed 5 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing. Very nice place to stay. Clean . Comfortable. Polite staff
Stayed 2 nights in Dec 2023
Response from Kelly G on Dec 26, 2023
Dear Guest, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. Our staff aim to deliver a great service & experience for our guests. I am glad to hear that we meet those expectations during your stay. We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

10/10 Excellent

Sarra

Stayed 2 nights in Dec 2023
Response from Kelly G on Dec 22, 2023
Dear Sarra, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. Our staff aim to deliver a great experience for our guest, I am glad to hear that we meet those during your stay. We do hope to welcome you back to the hotel in the near future.Kind RegardsKelly GFront of House Operations Manager.

4/10 Poor

Gemma

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kelly G on Dec 21, 2023
Dear Gemma, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. On behalf of the hotel & staff we are saddened to hear that we missed the mark during your stay. Your feedback is important to us as this helps us to improve for the future. We do hope that you would visit the hotel in the future, so that we can prove that your comments are important to us & we try to improve where we can.Kind RegardsKelly GFront of House Operations Manager

6/10 Okay

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was out of commission and the floors /rooms were so hot (even after turning off the heating in the room and leaving the windows open overnight), making it very difficult to sleek comfortably
Stayed 1 night in Dec 2023
Response from Kelly G on Dec 21, 2023
Dear Matthew, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. Your feedback is important to us as this helps us to improve for the future. Unfortunately, the leisure facilities were having a refubishment but the spa facilities were open during your stay. I have passed on your feedback to the correct department to try to rectify some of the areas highlighted where we can improve.We do hope to welcome you back to the hotel in the future. Kind RegardsKelly GFront of House Operations Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bournemouth family stay
We stayed on the top floor, in a family room. And it was hot, really hot. Made it very uncomfortable. The bath pub panel was coming away as well. The staff are so friendly, and give great service. Quite disappointed the pool was closed
Stayed 1 night in Dec 2023
Response from Kelly G on Dec 21, 2023
Dear Guest, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. On behalf of the hotel & staff I apologise on the areas which we fell short during your stay. Your feedback is important to us & I will ensure to investigate the areas which you have highlighted regarding the bath panel coming away, the room being to hot. We do hope that you would visit the hotel in the future, so that we can prove that your comments are important to us & we try to improve where we can.Kind RegardsKelly GFront of House Operations Manager

8/10 Good

Darran

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kelly G on Dec 7, 2023
Dear Darran, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. We appricate your business and star rating of the hotel. We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

8/10 Good

SYLVESTER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kelly G on Dec 7, 2023
Dear SYLVESTER, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. We appricate you leaving a 4* review our your stay at the hotel. We do hope that you would visit the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

4/10 Poor

Jane

Stayed 1 night in Dec 2023
Response from Kelly G on Dec 7, 2023
Dear Jane, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. We are saddened to see you have only give 2* stars for your recent stay, without any feedback. All feedback is important to us as this helps us to improve for the future. We do hope that you would visit the hotel in the future, so that we can prove that your comments are important to us. Kind RegardsKelly GFront of House Operations Manager.

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great hotel
The Elstead was absolutely lovely, staff perfect as always, will be sad to see it go as had many years of staying here and never had a problem, always very welcoming and accomadating
Stayed 1 night in Dec 2023
Response from Kelly G on Dec 7, 2023
Dear Jane, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. What a lovely 5* review.Our staff aim to deliver a great experience for our guest, I am glad to hear that we meet those during your stay. The hotel is not closing or going anywhere. We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

8/10 Good

William

Stayed 1 night in Nov 2023
Response from Kelly G on Dec 21, 2023
Dear William, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. Thank you for a 4* review. Your feedback is important to us as this helps us to improve for the future. We do hope to welcome you back to the hotel in the future. Kind RegardsKelly GFront of House Operations Manager

10/10 Excellent

Suzanne

Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Traveled with group, Business traveler, Traveled with family
Me and my girlfriend stayed for 4 nights and both had a brilliant time. Staff was amzing thw spa pool and swimming pool was very nice. Food and drink was excellent. Would definitely come back again
Stayed 4 nights in Nov 2023
Response from Kelly G on Nov 20, 2023
Dear Michael, Thank you for your recent stay at the Bournemouth West Cliff Hotel.What a lovely 5* review. We appricate your kind words about your experience at the hotel. I am pleased to hear our staff & facilities meet your expectations during your stay. We are pleased to hear that your will be returning back to stay with us. We look forward to welcoming you back. Kind RegardsKelly GFront of House Operations Manager.

10/10 Excellent

Mandy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Had a lovely stsy here with my friend. The staff were very friendly and welcoming. Very close to the town centre within walking distance. The spa was really lovely and relaxing. Hotel food and bar was very reasonable priced. Would definetly stay here again.
Stayed 3 nights in Nov 2023
Response from Kelly G on Nov 9, 2023
Dear Mandy, Thank you for your recent stay at the Bournemouth West Cliff Hotel. We apprecate you taking the time to review your stay.What a lovely 5* review of your stay. Your kind words about the staff & hotel facilities will be passed onto each department. Our staff aim to deliver a great experience for our guest, I am glad to hear that we meet those during your stay. Your feedback is important to us as this helps us to improve for the future. We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

8/10 Good

Claire

Stayed 2 nights in Oct 2023
Response from Kelly G on Nov 9, 2023
Dear Claire, Thank you for your recent stay at the Bournemouth West Cliff Hotel. We apprecate you taking the time to review your stay. Your feedback is important to us as this helps us to improve for the future. We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

10/10 Excellent

Jazzshoes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bournemouth trip
Very enjoyable and relaxing weekend . Food was good too 😊
Stayed 4 nights in Oct 2023

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really pleased
Absolutely amazing stay at the hotel, from start to finish we had a wonderful relaxing break. The breakfast was great, with a lot of variety, facilities were really nice, and overall we had a lovely few days there. Will be definitely looking at returning in the future
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and lovely spa
Spa was lovely and really reasonable priced for residents. Room was great, really spacious and clean. Bed was too hard but I suppose it depends on your preference. Be aware its £12 per day parking, which is resonable for the location but might be unexpected. Cafe round the corner is amazing for breakfast and Goat and Tricycle is awesome for a pint, both a short walk and make a nice change from a hotel breakfast or bar.
Stayed 3 nights in Oct 2023

4/10 Poor

Darran

Business traveler
Liked: Cleanliness, staff & service
Avoid room 3
Used the hotel many times with no issues but unfortunately this time I stayed in room 3 This room had a huge air conditioner beneath it and it made a awful noise all night even with the windows closed resulting in zero sleep all night ! I did do to reception around 1am only to find nobody there , I did also let the receptionist know in the morning But got the impression that they didn’t care to much that it ruined my stay Thankfully lots of other hotels in Bournemouth to choose from next time
Stayed 1 night in Oct 2023

6/10 Okay

Mark

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Business Trip
It’s ok
Stayed 1 night in Oct 2023

10/10 Excellent

Gillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean and quite. Would come back to this hotel again
Stayed 7 nights in Oct 2023

8/10 Good

Marc

Liked: Cleanliness, amenities
Overall it was a pleasant and comfortable stay, however one or two things let it down.
Stayed 3 nights in Oct 2023

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel was lovely Such a big room, spacious, comfy beds and pillows! Very cleans and very easy to access
Stayed 1 night in Sep 2023

10/10 Excellent

Susan

A lovely experience from start to finish.
Stayed 1 night in Sep 2023

10/10 Excellent

Gillian

Stayed 1 night in Sep 2023

10/10 Excellent

Joanna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient
Comfortable and convenient, easy walking distance from shops, cares and BIC. Need to make it clear that parking is at a cost of £12 for 24 hours so time check in carefully
Stayed 3 nights in Sep 2023

6/10 Okay

Wendy

Stayed 3 nights in Sep 2023
Response from Kelly G on Sep 26, 2023
Dear Wendy, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. We do hope that we meet your expectations during your stay and hope to welcome you back in the near future. Kind RegardsKelly GFront of House Operations Manager.

8/10 Good

Edwina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back, Bournemouth was nice in the sun
A little bit tired in the rooms and pool, but on the whole a very nice stay - Restaurant meal was excellent! Plenty of carparking (in Sept) £12.50 per 24 hours - we left car and walked into town, about 11 mins, downhill (so up hill on the way back). Reason for visit - Uni Open day.
Stayed 1 night in Sep 2023
Response from Kelly G on Oct 6, 2023
Dear Edwina, Thank you for your recent business at the Bournemouth West Cliff Hotel.We appricate your comments as this helps us to improve for the future. The hotel is going through a renovation. We have just had 20 newly refurbished rooms as well as the garden area. We are hoping to carry on with future refurbishments. I will pass on your lovely comments regarding the restaurant.We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

4/10 Poor

Michael

Traveled with group
Liked: Staff & service
Located near to main Bournemouth attractions.
Stayed 1 night in Sep 2023
Response from Kelly G on Oct 6, 2023
Dear Michael, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel.We appricate your business at the hotel and do hope to welcome you back in the future. Kind RegardsKelly GFront Of House Operations Manager.

8/10 Good

Katherine

Stayed 2 nights in Jun 2023

8/10 Good

Mrs Margaret A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always wish were were staying longer
Very well located for both beach and town, while being in a quiet position. Check in was easy, as was purchasing the 24hour parking, which we extended for a few £more. Staying in the hottest September on record we were still comfortable sitting in the lounge / public areas including shaded garden. Our standard room had 2 free standing fans available, which were needed, as windows have only limited security restricted opening Have stayed before and will happily book again.
Bournemouth beach from West Cliff Gardens
Stayed 1 night in Sep 2023

8/10 Good

Darren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bournemouth West Cliff Hotel is in a very good and quiet location, within an easy walk to the beach and not too far from the town centre. The amenities at the hotel are fair and we always enjoy our stay there. We usually look to book here first when we visit Bournemouth. Overall I would recommend this hotel
Stayed 2 nights in Sep 2023

8/10 Good

Ben

Traveled with group
Liked: Cleanliness, staff & service, amenities
We had a nice stay but this hotel needs some work to keep up with the times. It was super hot and the room was sweltering (although they did provide a fan). The lift was tiny and felt like it was on its last legs and could break at any minute. Breakfast buffet was okay but very 'mass produced' with stupid tiny glasses and no fruit/berries. Staff were lovely and helpful and we found free parking on the street outside easily.
Stayed 2 nights in Sep 2023

10/10 Excellent

Stephen

Stayed 1 night in Sep 2023

6/10 Okay

David

Business traveler
Liked: Property conditions & facilities, room comfort
The hotel was OK but the £12 over night parking I though was excessive.
Stayed 1 night in Sep 2023
Response from Kelly G on Oct 6, 2023
Dear David, Thank you taking the time to review your recent stay at the Bournemouth West Cliff Hote. Your feedback is important to us and helps us to improve for the future. We appricate your comments regarding the parking prices, we are actually one of the cheapest hotel parking prices in Bournemouth. We will take your feedback on board and see if we could do anything regarding this. We do hope to welcome you back to the hotel in the near future.Kind RegardsKelly GFront of House Operations Manager.

2/10 Terrible

paul

Disliked: Staff & service, property conditions & facilities, room comfort
Room red hot, Pie cool.
How hot would you like your room? We had one setting, red hot. There was a fan provided, however this only moved the hot air around. The room we stayed in was above the kitchens, which gave us the aroma of fried food throughout the day/night. We did try the food in the restaurant, the middle of the pies we ordered, were cold. The lady who served us asked if we would like them replaced. I did not feel lucky that night, so we decided to ask for a refund. The waitress returned and said we could have half our money back, as we had eaten some mash and a few carrots. My wife, was not keen on this suggestion, so eventually we were offered a full refund. You may well have better luck eating there than us, but just jab the middle of the pie first, just to test the waters.
Stayed 3 nights in Sep 2023
Response from Kelly G on Oct 6, 2023
Dear Paul, Thank you for your recent stay at the Bournemouth West Cliff Hotel. On behalf of the hotel I would like to apologise for the areas which we fell short during your stay. Thank you for bring to our attention regarding the room being hot, we are looking at getting more air-conditioning in more of the rooms. I will ensure that your comments regarding the pie having a cold centre will be passed onto the head chef. We appriciate your feedback on your stay, as this helps us to improve for the futureKind RegardsKelly GFront of House Operations Manager.

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Bank holiday stay
The bar/restaurant staff were wonderfull, especially the tall gentlemen who remembered my name! Nothing was an inconvenience for him. Evening meals were excellent - whoever cooked the vegetables did a brilliant job. I could have happily eaten a plate full of veg every night!!
Stayed 3 nights in Aug 2023

6/10 Okay

Ellie

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Tired and dated.
Stayed 2 nights in Aug 2023
Response from Kelly G on Sep 1, 2023
Dear Ellie, Thank you for your recent stay and review at the Bournemouth West Cliff Hotel. We appricate your feedback about the hotel, we will look into the areas where we can to improve for the future. We do hope to welcome you back to the hotel in the future. Kind RegardsKelly GFront of House Operations Manager.

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really injoy the one night stay would stay again
Stayed 1 night in Aug 2023
Response from Kelly G on Sep 1, 2023
Dear Steven, Thank you for your recent stay at the Bournemouth West Cliff Hotel. Your feedback is important to us, thank you for your 5* review. Your comments will be passed onto the teams. We do hope to welcome you back to the hotel in the near furture. Kind RegardsKelly GFront of House Operations Manager.