Wouldn't stay again
Posted Mar 14, 2017
Check in went fine. Got room. Main mirror in sleeping area was broken, bathroom lights had short and did not work much of the time. Tv controller did not work properly. Air conditioning control did not work. In morning dog poop was outside my door in main hall. No clock in room.
Reported all problems to front desk, but seemed unresponsive. Upon arriving back from being out for day, we found a new click and tv controller in our room, but the room had not been made up or cleaned. Someone put a do not disturb sign on our door. Complained to the front desk twice about all our problems and asked for call from Manager. Never received call or adjustment. Will not stay here again and will not use Expedia if no adjustment to fees charged to my card.
Comment from Hotel Management
Mar 30, 2017 by Best Western Hotels & Resorts, Hotel Management
We're sorry we did not meet your expectations during your stay. We'll address the issues in your room with our maintenance staff. Thank you for letting us know how we can improve.