Ratings based on 137 Verified Reviews

3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from daytona beach fl

Bed bug city

Posted Jul 1, 2017
Pros: Close to Streamsong
Cons: Everything
Location: Streaming golf courses
We were on a golf outing with 16 friends. A number of the rooms had bed bugs and the guys were bitten. The breakfast area frequently ran out of food because the staff responsible was also manning the front desk. Not a place we would ever stay again.
1 out of 5
by A verified traveler

2 day business trip

Posted Apr 17, 2017
Pros: Nothing
Cons: Front desk staff Housekeeping Customer Service Overall appearance Fitness room
Location: Not near much. It is a several miles to a small town with a few dining options.
I won't be staying at Best Western again. I asked that I not be put in an adjoining room as I have had bad experiences with noisy neighbors at hotels. The woman checking me in said I had the last available king size room. I told her I didn't need a king size bed and asked for a different room. She wouldn't look me in the eye and didn't say the hotel was full (very few cars in the lot during my stay), but again said I had the last king room and handed me the key. Looked like she didn't want to do a little extra work to accommodate a reasonable request. Didn't even offer to move me to another room if available my second night. I was also told at check in that the wifi was out, which was the case for most of my 2 day stay. Halls were hot and musty smelling. I saw another review that mentioned missing tile in the elevator. It got replaced but doesn't match what was already in there. Grease all over the wall in the shower next to the head was never cleaned during my stay. Caulking around tub loose and had mold/mildew. Shower head/handle not secured. I thought it was going to come out of the wall. Housekeeping left melted ice in the bucket and no liners. Door stops were green/tarnished. Hole in the wall. Equipment in fitness room rusty and some didn't work. Fitness room damp/musty smelling. I have no compliments for the complimentary breakfast. The biscuits were cold and whatever they offered to go with them wasn't refilled. Looks like Best Western and/or local management are cheap
Comment from Hotel Management
Apr 19, 2017 by Best Western Heritage Inn and Suites Management, Hotel Management
Hello and good morning and thank you for taking the time to review our hotel. On behalf of entire staff, we would like to greatly apologize tor the inconveniences. We always welcome the feedback, whether negative or positive for us to keep enhancing the guest experience.
5 out of 5
by A verified traveler

Perfect

Posted Apr 13, 2017 on Hotels
Comfortable, clean, quiet, affordable
3 out of 5
by Henry

Quick stay in Florida

Posted Apr 11, 2017 on Hotels
It was a stay in the middle of nowhere Florida.
5 out of 5
by Michael

Great hotel

Posted Apr 4, 2017 on Hotels
Great hotel in a great area. Clean comfortable rooms. Very friendly staff
4 out of 5
by Selina

Posted Apr 3, 2017 on Hotels
There are not too many places to eat but overall it we enjoyed our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Sleep only use

Posted Mar 26, 2017 on Orbitz
Nothing more to say! I choose to not say any more Accept or not
4 out of 5
by edward

Nice place

Posted Mar 26, 2017 on Hotels
Nice place Water pressure low and no USB charging Besides that it was great
5 out of 5
Recommended
for Everyone
by A verified traveler from Boca Raton

convenient hotel for event at Sebring Race 12 hour

Posted Mar 24, 2017
Pros: everything over all. But staff very professional and friendly
Cons: gym
Location: Nicolas restaurant is very good. Also Sebring is 30 minutes away
Courteous staff and very friendly. The gym needs improvement.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel newer and clean

Posted Mar 23, 2017
Excellent very pleasant staff. Clean and comfortable room.