Reception

Reviews of Quality Inn

2.5 out of 5
Quality Inn
210 Cavalry Dr, Glasgow, KY

Reviews

7.2

Good

Rating 10 - Excellent. 84 out of 340 reviews" "
Rating 8 - Good. 120 out of 340 reviews" "
Rating 6 - Okay. 72 out of 340 reviews" "
Rating 4 - Poor. 38 out of 340 reviews" "
Rating 2 - Terrible. 26 out of 340 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would have given this a 5-star rating but for the fact that ,t had no elevator. Also, you have to let the water run for a long time to get hot water. I would definitely stay there again but would request a ground level room if there is a lot of luggage.
Stayed 1 night in Apr 2024

8/10 Good

Pamela

Traveled with group
Liked: Staff & service
Place was not well kept. They said they were remodeling. It was quiet enough. Tv small and old. Mattress hard but I slept well. Pillows too soft.
Stayed 2 nights in Apr 2024

4/10 Poor

Whitney

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I Paid Extra For The Tub & It Didn’t Even Work
Stayed 1 night in Feb 2024

8/10 Good

Shaun

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't cancel the day I didn't get to use because a family emergency had leave a day early.
Stayed 3 nights in Dec 2023

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Debra

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

8/10 Good

melodee

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was a very quiet clean place.Food was good and everything in the kitchen was clean.We did have a toilet issue but told the front desk and it was taken care of .very good service and frienly
Stayed 2 nights in Nov 2023

10/10 Excellent

Johnny

Stayed 2 nights in Nov 2023

6/10 Okay

Joshua

Stayed 1 night in Nov 2023
Response from management on Nov 24, 2023
Thank you for your stay.

10/10 Excellent

Gustavo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was so pleased with the staff and the room. We’re traveling with two dogs, and we all had a comfortable sleep.
Stayed 1 night in Nov 2023
Response from management on Nov 24, 2023
Thank you for your stay.

2/10 Terrible

Adam

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend staying at this property. Upon checking out, I received a second charge on my credit card. I called the property to see what the issue was, and I was accused of stealing two towels and two rags for a total of $70. The lady that answered the phone was very rude about this and did not give me any options to dispute the charge. This is very shady business practices and a dirty way to run a business.
Response from management on Nov 24, 2023
Thank you for your stay. However I'm sorry for the inconvenience this may have been to you.

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service
Good place to stay for the price but the ice machine was out of order.
Stayed 1 night in Nov 2023
Response from manager on Nov 13, 2023
Thank you for staying with us.

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Nice front desk staff. COMFY CLEAN beds.
Stayed 1 night in Oct 2023
Response from management on Nov 13, 2023
Thank you for staying with us.

8/10 Good

Josh

Liked: Staff & service
It was dated, but clean. Quite. Nice stay for the price.
Stayed 1 night in Oct 2023
Response from management on Nov 13, 2023
Thank you for staying with us.

8/10 Good

Norval

Traveled with group
Liked: Staff & service
For the money spent it was average. Needs updating. Noticed that the mattress liner/cover was not changed for awhile, but i slept well.
Stayed 1 night in Oct 2023
Response from management on Nov 13, 2023
Thank you for staying with us.

8/10 Good

Janet

Stayed 1 night in Oct 2023
Response from management on Nov 13, 2023
Thank you for staying with us.

4/10 Poor

James

Disliked: Staff & service
Water wouldn’t go down in the shower, when we told the front desk they said the cleaning staff was gone for the day and there was no maintenance staff available. We were offered no alternate room or any type of compensation. Basically they didn’t care.
Stayed 1 night in Sep 2023
Response from management on Oct 23, 2023
Thank you for your stay and I do apologize for the inconvenience of the shower.

10/10 Excellent

Julio

Stayed 1 night in Sep 2023
Response from management on Sep 30, 2023
Thank you for your stay

2/10 Terrible

Danney

Stayed 1 night in Sep 2023
Response from management on Nov 13, 2023
Thank you for staying with us.

4/10 Poor

sam

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from management on Sep 30, 2023
Thank you for your stay

6/10 Okay

Melissa

Traveled with partner
Liked: Staff & service
Stayed one night. The hotel is older, the outside walkways could use some cleaning, but the room itself was clean. Bed was comfortable. Breakfast was very minimal - no fruit, no decaf coffee. It definitely wasn't worth what we paid for the night, but at least it was clean.
Stayed 1 night in Sep 2023
Response from management on Sep 13, 2023
Thank you for your stay and feedback.

8/10 Good

Sharon

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quiet. Check in was fast and very friendly. Our only problem was the bathroom door stuck and we had to shoulder our way out like we were Chicago PD on a raid!
Stayed 1 night in Sep 2023
Response from management on Sep 13, 2023
Thank you for your stay and feedback. Thanks for letting us know about the bathroom door so we can take action on getting it fixed..

6/10 Okay

Boyce

Stayed 2 nights in Aug 2023
Response from management on Sep 13, 2023
Thank you for your stay.

6/10 Okay

John

Liked: Cleanliness
Disliked: Amenities
Nothing wrong with the property; it’s just an older hotel and showing it’s age. It was clean, safe, and comfortable, just nothing fancy. One interesting comment: the pool is listed in the advertisement and property description and I let the pool affect my decision and selection in choosing to stay there. However, the pool was closed, covered, and NOT available for use.
Stayed 2 nights in Aug 2023
Response from management on Sep 13, 2023
Thank you for your stay and feedback and I greatly apologize for our pool not being open. However, we do have it listed as closed on our Choice website. Sorry for the inconvenience this may have been for you!

6/10 Okay

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, room comfort
If you say you have it you should have it.
Pool covered up and no guest laundry or vending machines.
Stayed 2 nights in Aug 2023
Response from manager on Aug 9, 2023
Thank You for staying at our Hotel. We are sorry for the inconvenience of the pool being closed this season due to maintenance.

10/10 Excellent

Doyle

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Aug 2023
Response from manager on Aug 9, 2023
Thank you for your feedback and choosing to stay at our choice property

8/10 Good

Boyce

Stayed 1 night in Jul 2023
Response from manager on Aug 9, 2023
Thank you for your feedback and choosing to stay at our choice property

6/10 Okay

Darrin

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Exterior stairwells were dirty and in need of repair. Sinage said "Due to limited staff, stayovers will not receive housekeeping. Feel free to bring your linen down and swap it out".
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 15, 2023
Dear Darrin,Thank you for sharing your review with us. We apologize for the condition of the exterior stairwells and any inconvenience caused. We will address the cleanliness and repair issues promptly. Regarding the signage, we understand your concerns and will ensure that it is reviewed and revised accordingly. We appreciate your feedback and hope to have the chance to provide you with an improved stay in the future.Sincerely, Hotel Manager

8/10 Good

Bill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect, great food and conveniences were close
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 10, 2023
Dear Guest, Thank you for sharing your positive feedback! We're thrilled to hear that you found the location to be perfect and enjoyed the nearby food and conveniences. It's always a plus when everything you need is conveniently located nearby. If there's anything else you'd like to share or if you have any further comments, please let us know. We appreciate your feedback!Sincerely, Hotel Manager

4/10 Poor

Sarah, North Branch

Disliked: Cleanliness, staff & service, property conditions & facilities
They were not cleaning rooms nor replacing towels. I had to go get those myself. The room was dirty and smelled. If I was staying more than one night I would have left.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jul 5, 2023
Dear Sarah,We are truly sorry for the unacceptable conditions you experienced during your stay. We deeply regret the lack of room cleaning and towel replacement, as well as the cleanliness and odor issues in your room. This is not the standard we aim to uphold, and we apologize for falling short of your expectations. Your feedback is essential to us, and we will address these matters immediately to ensure improvements are made. We hope you would consider giving us another chance to provide you with a better experience in the future.Sincerely, Hotel Manager

6/10 Okay

Rino

Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jul 5, 2023
Dear Rino,Thank you so much for sharing your recent stay with us. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities
I confirmed a 2 night stay with a standard room, king bed, no smoking and assessable. Our room was on the second floor, no elevator! Being handicapped I cannot do steps easy. This created a problem. AT THIS POINT IM TIRED AND FRUSTRATED So the lady at front desk gave us a room on the first floor. Double beds, not handicapped assessable. And a smoking room. Charged me additional $$$ (61.00 each day) AGAIN I confirmed my stay through Expedia and got an exceptional price, again my confirmation said standard room, king bed , no smoking and assessable. ALSO- the outdoor pool was not opened (green water) and our toilet wouldn’t flush! I will never stay here again!!!! Sorry, have stayed there before and there was bo problem NO PROBLEM IN THE PAST! Was hoping for some refund because the pool wasn’t opened and the room we ended up with was very very very unsafe (again handicapped) for both of us. I usually don’t post bad reviews BUT really felt I should. Hoping for reasonable result from someone. My name is Julie Lape and my phone number is 859-638-1697
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 29, 2023
Dear Julie,We apologize for the inconvenience and frustration you experienced during your recent stay. We understand the importance of meeting our guests' specific needs, and we regret that we fell short in this instance. We appreciate you bringing these issues to our attention, and we will investigate the situation thoroughly to ensure that such incidents do not occur in the future. Please be assured that we value your feedback and will take it into account for improvements. Thank you for reaching out to us, and we apologize once again for any inconvenience caused.Sincerely, Hotel Manager

4/10 Poor

Angela

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Toilet did not work in our room. Front desk said they were completely full and couldn't do anything for us. Pool was green and we were hoping to take our granddaughter swimming.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 29, 2023
Dear Angela,We deeply apologize for the inconveniences you encountered during your stay with us. It is unacceptable that the toilet in your room was not functional and that our pool was not in a suitable condition for swimming. We understand your disappointment, especially considering the anticipation of enjoying the pool with your granddaughter. We will investigate this matter further to ensure that it is addressed promptly. Please accept our sincere apologies, and we hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

4/10 Poor

Erin

Disliked: Cleanliness
Slightly frightening
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 23, 2023
Dear Erin,We apologize if your experience was slightly frightening during your stay. We strive to provide a safe and comfortable environment for all our guests. If there's anything specific you would like to share or discuss further, please feel free to provide more details, and we'll do our best to address any concerns you may have had. Your feedback is valuable to us, and we appreciate you bringing it to our attention.Please visit us again. Sincerely,Hotel Manager

8/10 Good

John

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
ondelay
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 23, 2023
Dear John,Thank you so much for sharing your recent stay with us. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good location, nice big rooms, comfy beds. The breakfast was everything you could expect. The room I stayed in had a running toilet and the shower rail needed securing. So a nice stay but a little maintenance is needed.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 23, 2023
Dear Guest,Thank you for sharing your feedback about your stay at our hotel. We're glad to hear that you enjoyed our good location, spacious rooms, comfortable beds, and the breakfast met your expectations.However, we apologize for the maintenance issues you encountered with the running toilet and shower rail in your room. We appreciate you bringing this to our attention, and we will address these matters promptly to ensure a more enjoyable experience for our guests.We hope to have the opportunity to provide you with an improved experience during any future stays.Sincerely, Hotel Manager

8/10 Good

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 15, 2023
Dear Loretta,Thank you so much for sharing your recent stay. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
clean good bed, friendly!
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 15, 2023
Dear James,Thank you for your positive feedback! We're glad to hear that you found the room clean and the bed comfortable during your stay. Providing a clean and comfortable environment is important to us. We also appreciate your kind words about our friendly staff. We strive to provide excellent customer service. We value your feedback and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Sandra

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was not far from our entertainment venue. We checked in and went to our reserved event. Came back and stayed 10 minutes before checking out. We decided to drive home late at night and tired rather than stay. Both husband and I agreed neither of us was going to sleep all night. Hope to hear from management soon on our issue!!!!
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 12, 2023
Dear Sandra ,Thank you for choosing our hotel for your stay and for sharing your feedback. We apologize for any issues or inconveniences you experienced during your brief stay. We understand the importance of a good night's sleep, and we apologize if the conditions of the room did not meet your expectations. We take guest feedback seriously, and we will make sure to address your concerns with our management team. We appreciate your patience and hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

8/10 Good

Marsha

Stayed 2 nights in May 2023
Response from Hotel Manager on May 30, 2023
Dear Marsha,Thank you for taking the time to leave us a review. We're delighted to hear that you had a positive experience with our service. Your feedback encourages us to keep delivering exceptional quality. We appreciate your support and look forward to serving you again in the future.Sincerely, Hotel Manager

8/10 Good

Peggy L

Stayed 2 nights in May 2023
Response from Hotel Manager on May 20, 2023
Dear Peggy,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.Sincerely,Hotel Manager.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Hotel Manager on Jun 6, 2023
Dear Jamie,Thank you for the stay.We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Good

Jeffrey

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The room was nice. The swimming pool was not open yet.
Stayed 2 nights in May 2023
Response from Hotel Manager on May 17, 2023
Dear Jeffrey,Thanks for the stay and the feedback.Guest comments are valuable inputs for us to better our services.Your observations will definitely be taken for proper action.You can expect a further improved stay next time.We look forward to seeing you again soon. Sincerely,Hotel Manager.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice. There was one hand towel that had dirt on it when we arrived so we did not use it. There were some stains on one of the bedspreads where a previous room occupant had spilled something on it while eating in bed. Other than that the room was really nice. The bathroom was very clean and nice.
Stayed 1 night in May 2023
Response from Hotel Manager on May 7, 2023
Hello Nancy,Thanks for the stay and giving us the feedback. I have noted your comments and telling us what you liked and disliked during your stay. My apologies for the inconveniences. We will work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon.Sincerely,Hotel Manager.

4/10 Poor

Judith

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was very friendly and somewhat helpful. They didn't have much of a selection of restaurants to recommend. The place needed an update in decor and the beds were too soft. The carpeting was gross.
Stayed 1 night in Apr 2023
Response from Hotel Manager on May 3, 2023
Dear Judith,Thanks for staying at our hotel during your recent visit to our area. We appreciate your review and the observations both positive as well as negative. They are precious to us and we shall surely take them for improvement. We are addressing your observations for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager

4/10 Poor

Nicole N

Liked: Staff & service
Disliked: Property conditions & facilities
It seemed like the complex is due for a renovation or just patching and painting
Stayed 3 nights in Apr 2023
Response from Hotel Manager on Apr 26, 2023
Dear Nicole,Thank you for your feedback. We are currently in the process of making improvements to the complex that includes both renovations and repairs. We understand the importance of keeping our units in good condition and we appreciate you bringing this to our attention. We will be sure to prioritize these improvements.Sincerely,Hotel Manager

10/10 Excellent

Richard

Stayed 7 nights in Apr 2023
Response from Hotel Manager on May 17, 2023
Hello Richard,We appreciate your five-star rating. We hope you had a nice stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit.Sincerely,Hotel Manager.