Ratings based on 1,265 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from michigan

Posted Mar 12, 2017
Pros: staff was helpful
Cons: breakfast eggs were not very good.
Location: clerk at desk in afternoon directed us to a mall only 1/4 mile away----recommended restaurants for us
clerk on duty in afternoon during check was extremely friendly and helpful----------------especially after we had just driven a very long distance.
Comment from Hotel Management
Mar 17, 2017 by CountryInnBG, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the service provided to you, and we will use your feedback regarding our breakfast food to make improvements. We look forward to your next stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Average hotel close to interstate

Posted Mar 5, 2017
There was nothing fancy. Just an average hotel. Bathroom water in the sink took forever to heat up and then the water would back up in the sink and wouldn't drain. The hair dryer worked for about 10 seconds. There was a lot of noise coming from other rooms with banging and jumping so it was hard to get the baby to sleep. Walls were just really thin apparently. There was nowhere to sit for breakfast because that room was so small and too many people so we just left and went to breakfast somewhere else. Good if your just passing through but don't have high expectations. Close to interstate and a ton of food options in the area but very busy and long waits anywhere you go at least when we went anyway.
Comment from Hotel Management
Mar 6, 2017 by CountryInnBG, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay, regarding the hot water, noise levels and breakfast room accommodations. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from IN

Clean, quiet hotel

Posted Mar 3, 2017
Except for the noisy garbage truck below our window, fine stay!
Comment from Hotel Management
Mar 17, 2017 by CountryInnBG, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your time with us. We look forward to your next stay.
3 out of 5
by A verified traveler from Chicago

Just Okay

Posted Feb 27, 2017
Pros: The staff.
Cons: Cleanliness of the pool and rooms.
Location: Lots if stores and restaurants near by. Very busy area.
The staff was very nice and check-in was pleasant. The breakfast options were nice and the woman taking care of breakfast was very sweet. The facilities were dated. My kids were really looking forward to the pool, but it wasn't clean. My kids will swim in anything, and they didn't want to stay in the pool but 10 minutes. Rooms were dated and didn't feel clean. Towels were folded on a dusty shelf under the sink. I picked up a towel that even had a dust bunny stuck to it. Towels were very thin. Overall, the room did it's job for the price, but I wouldn't stay here again.
Comment from Hotel Management
Mar 17, 2017 by CountryInnBG, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room and the pool area. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards. We have just completed updates to our pool area this week.
4 out of 5
Recommended
for Everyone
by A verified traveler

Breakfast not appealing

Posted Feb 15, 2017
Hotel was very nice but the breakfast wasn't. Bread was hard, eggs and ham were processed.....
Comment from Hotel Management
Feb 23, 2017 by CountryInnBG, Hotel Management
We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast in regards to the bread, eggs and ham. We work hard to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service. We hope you will give us another chance if you are in the area again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bowling Green KY

Hotel with pool.

Posted Feb 14, 2017
Great facilities . Used pool.for.grandkids. Excellent breakfast and variety for all.
Comment from Hotel Management
Mar 15, 2017 by CountryInnBG, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our pool and breakfast. We look forward to your next stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Expected More From This Chain.

Posted Feb 12, 2017
Pros: Breakfast.
Cons: See remarks. Overpriced for what we saw.
We had spent nine nights in motels on this trip, so had something to compare to. Desk clerk was new, we were second person she had checked in, and needed much more training before putting them on the desk. Room was spacious, but seemed neglected. We found an empty plastic pop bottle under the bathroom sink with a used plastic bag with something white in it. Breakfast was a delight. Betty was a friendly manager of that and made one feel they were having breakfast with a favorite aunt. Food was tasty and well displayed.
Comment from Hotel Management
Mar 6, 2017 by CountryInnBG, Hotel Management
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We will continue to focus on our training efforts, as well as make sure housekeeping is aware of the issues you experienced in your room. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 11, 2017
Enjoyed our stay. Great breakfast! Will recommend to anyone!
Comment from Hotel Management
Mar 6, 2017 by CountryInnBG, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay, especially our breakfast. We look forward to your next visit with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great hotel with fantastic breakfast

Posted Feb 7, 2017
Pros: Clean modern king suite, nice bathroom, fabulous breakfast, hard-working, friendly and attentive food service worker, good staff
Cons: I didn't find anything in need of improvement.
Location: Outback Steakhouse within walking distance, many restaurants and shops, Corvette museum
Third visit in less than three weeks. This location is the Country Inn & Suites that made me start looking for the brand in all cities I need a hotel in. The hotel is modern and clean and has a fabulous breakfast buffet with real plates, cups and silverware.
Comment from Hotel Management
Feb 24, 2017 by CountryInnBG, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our breakfast and overall experience with us. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good value.

Posted Feb 7, 2017
We have stayed at more expensive hotels in Bowling Green that were not as nice. Large rooms, and a good breakfast. We'll stay there again.
Comment from Hotel Management
Feb 24, 2017 by CountryInnBG, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our breakfast and room accomodations. We look forward to your next stay.