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Reviews of Country Inn & Suites by Radisson, Bowling Green, KY

2.5 out of 5
Country Inn & Suites by Radisson, Bowling Green, KY
535 Wall Street, Bowling Green, KY

Reviews

7.8

Good

Rating 10 - Excellent. 427 out of 1002 reviews" "
Rating 8 - Good. 270 out of 1002 reviews" "
Rating 6 - Okay. 137 out of 1002 reviews" "
Rating 4 - Poor. 109 out of 1002 reviews" "
Rating 2 - Terrible. 59 out of 1002 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sara on Mar 11, 2024
Hello Tim,Thank you for sending us a review regarding your experience at our hotel. We are deeply saddnend to hear that our service didn't exceed your expectations.Please let us know about the dissatisfaction you experience during your stay, it will be our pleasure to make it right.We hope you consider staying with us again so that we can have another chance to properly host you.Warm Regards!Sara DrammehGuest Relations Associate

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Sara on Mar 11, 2024
Hello Brenda,Thank you for taking the time to send us a review regarding your recent stay with us.We are thrilled to hear that overall you enjoyed your stay with us.We appreciate your feedback and if there is any area you did like us to improve at, please feel free to let us now. It will be our pleasure to make it right.Warm Regards!Sara DrammehGuest Relations Associate

4/10 Poor

Kara

Traveled with family
Disliked: Cleanliness
The carpets were filthy in our room. Dirty socks under bed. Just didn’t give us a ton of confidence about our stay. First country in where I experienced this.
Stayed 1 night in Feb 2024
Response from Brenna D on Mar 2, 2024
Thank you for bringing this to our attention. We apologize and will have a meeting with housekeeping right away. Thank you!

10/10 Excellent

Glenn, Barbourville

Stayed 3 nights in Feb 2024
Response from Sara on Mar 21, 2024
Hello Glenn,Thank you for your wonderful 5-star rating! We are thrilled to hear that you had a fantastic stay with us. We appreciate your score and it was a pleasure to have you as our guest.Warm Regards!Sara DrammehGuest Relations Associate

6/10 Okay

Alan

Business traveler
Liked: Cleanliness
They put me in a handicapped room! First floor next to the lobby. Horrible! I’ ve been staying only at Country inn’s in Kentucky and Indiana for work the last 8 years. I will not stay at this one again.
Stayed 1 night in Feb 2024
Response from Sara on Feb 23, 2024
Hello Alan,We apologize for any inconvenience caused by your room assignment during your recent stay. Our team aims to accommodate all guest preferences to the best of our ability, and we regret if we fell short in this instance. Your feedback is valuable to us, and we'll work to improve our room allocation process to better meet the needs of our guests. We understand your disappointment and hope you'll consider giving us another chance to provide you with a more satisfying experience in the future.Warm Regards!Sara DrammehGuest Relations Associate

10/10 Excellent

Thomas

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Good room. Overall appearance of hotel was good. Good breakfast options.
Stayed 1 night in Feb 2024
Response from Sara on Feb 20, 2024
Hello Thomas,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a positive experience during your stay. It's wonderful to know that you found our staff to be great and that you enjoyed your room, as well as the overall appearance of the hotel. We're also glad to hear that you found our breakfast options to your liking. Your satisfaction is very important to us, and we appreciate your kind words. We hope to have the pleasure of welcoming you back again in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out. Safe travels!Regards!Sara DrammehGuest Relations Associate

8/10 Good

Darrell

Stayed 2 nights in Feb 2024
Response from Sara on Mar 21, 2024
Hello Darrell,Thank you for sending us a 4/5 score regarding your recent stay with us. We are glad to hear that overall you had a great experience with us. We look forward to your next visit.Warm Regards!Sara DrammehGuest Relations Associate

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brenna D on Feb 14, 2024
Thank you so much for being our guest! Very happy to hear you had an excellent stay with us. Should you return to the Bowling Green area again we invite you back for a return visit :)

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, amenities
Staff was rude. No hot water. Dirty pool. Will never stay again.
Stayed 1 night in Feb 2024
Response from Sara on Feb 13, 2024
Hello Stephanie,We are truly sorry to hear about the experience you had during your recent stay at our hotel. Your feedback is extremely important to us, and we sincerely apologize for falling short of your expectations.It deeply concerns us to hear that you found our staff to be rude. Providing exceptional customer service is a priority for us, and we regret that we did not meet this standard during your visit. Rest assured, we will address this issue with our team to ensure that all guests receive the courteous and attentive service they deserve.Additionally, we apologize for the inconvenience you experienced with the hot water and the condition of our pool. Maintaining a clean and comfortable environment for our guests is essential to us, and we are disappointed to learn that we did not meet this expectation. We will investigate these issues immediately and take the necessary steps to rectify them.We understand your decision not to stay with us again, but we hope you will reconsider in the future. We would welcome the opportunity to regain your trust and provide you with the exceptional experience you deserve.If you would like to discuss your experience further or if there is anything else we can do to address your concerns, please do not hesitate to contact us directly.Warm regards,Sara DrammehGuest Relations Associate

10/10 Excellent

Les

Liked: Cleanliness, property conditions & facilities
FRIENDLY STAFF
Stayed 2 nights in Jan 2024
Response from Brenna D on Jan 26, 2024
Thank you so much!

8/10 Good

Tammy

Stayed 1 night in Jan 2024
Response from Sara on Jan 15, 2024
Dear Tammy,Thank you for the brief review, We are glad you loved your experience with us.Your satisfaction is our priority.We look forward to having another great experience with you.Regards!Sara Drammeh.Guest Relations Specialist

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was easy to find, around a ton of restaurants and quiet. Great value for the money, and I'm picky!
Stayed 1 night in Jan 2024
Response from Brenna D on Jan 10, 2024
Thank you so much for the review!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Brenna D on Jan 5, 2024
Thank you!

10/10 Excellent

Theresa, Shreveport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and up to date with extremely friendly staff
Stayed 1 night in Dec 2023
Response from Brenna D on Dec 30, 2023
Thank you for staying with us!

6/10 Okay

catherine l

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the front dest were not friendly, and the first room was musty smelling so i asked for a different room and that room was just as smelly and dirty. Would never go there again.
Stayed 1 night in Dec 2023
Response from Brenna D on Dec 30, 2023
Were so sorry you didn't like your stay :(

10/10 Excellent

Erin

Stayed 1 night in Dec 2023
Response from Brenna D on Dec 30, 2023
Thank you so much for staying with us. It was our pleasure hosting your stay! :)

6/10 Okay

Kandice

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Checked in for a two night stay with my three children while we had family in town for the holidays. Front Desk was nice, polite, and answered all of the questions I had for her. Overall great initial experience. Got to the room and immediately realized that I made a bad decision. Pulled out the couch for my child to sleep and it was dirty. I had to call the front desk for new bedding. I had to send my daughter down as she wouldn't bring it to us. Next thing we noticed is that the bathroom wasn't cleaned properly. We had to clean it ourselves as we couldn't get anyone to do it. Couldn't sleep all night the first night as the walls are thin and the people next door were having a "marathon" so to speak. We just kept to ourselves the rest of the stay. Most of it was spent away from the room. When I called about the issues there was no one who would rectify any of them. I'm local and this is disappointing when I recommended my family to stay there.
Stayed 2 nights in Dec 2023
Response from Brenna D on Jan 3, 2024
We apologize about the issues you encountered.

2/10 Terrible

Dave

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brenna D on Dec 29, 2023
We are so sorry you didn't enjoy your stay :(

4/10 Poor

Patty

Traveled with family
Disliked: Cleanliness, staff & service, amenities
We arrived for check in and we’re not greeted right away but that’s okay. When the girl comes up maybe 5 mins later she doesn’t even greet us. I just look at her and say I’m checking in. Never not been greeted before. She pulled up info on a screen in front of me and just sits there. I said to I need to do something on the screen. She’s like yes. Seriously? It’s obviously a family run business as there was what looked like maybe her mother and grandmother there along with a dog behind the front desk. There was a very large spill in the lobby that I pointed out to this girl a little later and said I just wanted to warn you so no one falls and hurts themselves like my elderly parents. She barely acknowledged me. Came down for breakfast the next morning and it had not been cleaned up. It just dried up and left a sticky mess. Carpet in the hallways is not installed properly and my dad who walks with a cane was having trouble with it.
Stayed 1 night in Dec 2023
Response from Brenna D on Dec 28, 2023
Thank you for the honest review. We will look into who checked you in and have a conversation on guest service. We are hoping to get renovations on carpets in the near future.

10/10 Excellent

Belinda

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, comfortable and well thought out. The bed and linens were very nice. . We had our Siberian Husky with us. The pet fee was reasonable and they had plenty of places to walk her in grass. A nice place to stay in Bowling Green, KY.
Stayed 2 nights in Dec 2023
Response from Brenna D on Dec 27, 2023
Thank you so much for the kind words. It was an honor having you stay with us.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mississippi to NY
They were absolutely perfect and accommodating. I appreciate it. We love to travel and stop at hotels. So having a hotel make it easy for a family of five. It's more than appreciated.
Stayed 1 night in Dec 2023
Response from Brenna D on Dec 27, 2023
Thank you so much for staying with us. We invite you to stay with us again when returning to Bowling Green.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
Met all expectations
Stayed 2 nights in Dec 2023
Response from Brenna D on Dec 23, 2023
Thank you for staying with us!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Brenna D on Jan 14, 2024
Thank you for the review!

8/10 Good

Kaitlyn

Traveled with family and small children, Traveled with group, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Great beds, great breakfast variety , nice hotel staff, pet friendly we brought our service dog and they were nice to us. Glad to finally find some hotels that are pet friendly.
Stayed 1 night in Dec 2023
Response from Brenna D on Dec 9, 2023
Thank you so much for staying with us! It was an honor serving you as our guest!

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brenna D on Dec 6, 2023
Thank you for the review

2/10 Terrible

Denise

Disliked: Cleanliness, property conditions & facilities
Could hear guests in room above me. Heard kids running wild for hours. Had not hot water in the morning. Juice machine was broken. Difficult to get to the property. Do not recommed.
Stayed 1 night in Dec 2023
Response from Brenna D on Dec 6, 2023
Thanks for the review

4/10 Poor

Punam

Disliked: Cleanliness, amenities, property conditions & facilities
We had bug in room captured video also room door lock was not working
Stayed 1 night in Nov 2023
Response from Brenna D on Dec 2, 2023
We apologize for the issues you occured during your stay.

4/10 Poor

Wiley

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Brenna D on Dec 23, 2023
Thank you for the review.

10/10 Excellent

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the highway and a lot of options to eat nearby
Stayed 1 night in Nov 2023
Response from Brenna D on Nov 22, 2023
Thank you for staying with us!

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Brenna D on Nov 24, 2023
Thank you for staying with us! It was our pleasure having you as our guest!

2/10 Terrible

Ashley

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very unclean. Loud, beds were super small. Worst hotel we’ve stayed at in a long long time… maybe ever.
Stayed 1 night in Nov 2023
Response from Brenna D on Nov 22, 2023
So sorry for your experience

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Brenna D on Nov 16, 2023
We are honored to have you as our guest. We invite you to come stay with us again when visiting Bowling Green!

8/10 Good

Dale

Stayed 1 night in Nov 2023
Response from Brenna D on Nov 30, 2023
Thank you for the review!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Appears to have tried to update, but they definitely took the cheap way out by just trying to cover things with paint. Carpet was stained. The sink had mold. Mattress was uncomfortable.
Stayed 1 night in Oct 2023
Response from Brenna D on Nov 1, 2023
Thank you for the honest feedback. We are hoping for new renovations in the near future.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Bad Faith Hotel!
No cable service - No TV! No Internet! The front desk knew of these problems and said people were working on them. So, we checked in. Found out soon thereafter that cable people had already left. It was about 1:30 pm. We deserve a HALF REFUND!
Stayed 1 night in Oct 2023
Response from cis on Oct 17, 2023
The cable company had to leave to work on a line down the road. The worked continuously on this issue that got restored this morning around 9am. so sorry for the inconvenience.,

4/10 Poor

Gregory, Onekama

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The property looked like any Country Inn And Suites that we have stayed at before. Checked in. The first room was dirty. Carpets stained and sheets were not clean. Air conditioning not working . Came back to the reception desk for another room. This one had air but still not the cleanest feel. Wouldn’t recommend.
Response from Brenna D on Oct 11, 2023
We are sorry you did not enjoy your stay. We wish you would have brought this to the attention of front desk to try and rectify the situation. We understand we may not be a good fit for everyone but there are plenty of other lodging options in the area to better suit your needs.

4/10 Poor

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty and sleeper sofa mattress stained.
Upon arrival no one was at the front desk. I understand we did get in at 10 pm. However waited over 10 minutes. During check in she was not friendly. The gal that came in to relieve her was very friendly We had booked the room for 5 people and noted this on the reservation. Asked about the pull out couch, and if sheets were in the room. Was told there should be. How we got to the room and there was not. The pull out was so stained my son refused to sleep on it. I didn’t blame him. So we didn’t bother asking for sheets. Made due with two queens. Room was dirty. Carpets were in desperate need of a shampoo. Had to request lightbulbs. Two were out in the room, one of which had no bulb in the socket. I have stayed in many country inns and those were all clean and had friendly staff. We will not be coming back, and we travel to that city multiple times a month.
Stayed 2 nights in Oct 2023
Response from Brenna D on Oct 11, 2023
First and foremost we want to extend our apologies to you. No one at the front desk should ever be unfriendly or not present to assist our guests. Thank you for bringing the maintenance issues to our attention so we can get this worked on ASAP. We strive to bring excellent guest service to all of our guests and in this situation we failed to do so. Thank you for bringing all this to our attention so we can coach the team on cleanliness and guest service.

10/10 Excellent

randy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Brenna D on Oct 5, 2023
We are thrilled you had an excellent stay!! Should you return to Bowling Green we would LOVE to have you stay with us once again!

6/10 Okay

Shon

Business traveler, Traveled with partner
It was average
Stayed 2 nights in Sep 2023
Response from Brenna on Sep 27, 2023
Thanks for the review

4/10 Poor

Richard L.

Business traveler
Disliked: Cleanliness, property conditions & facilities
Third stay the worst
The room was old looking in corner stains on carpet, bath lavatory stopped up and batteries out of remote
Stayed 1 night in Sep 2023
Response from Brenna D on Sep 22, 2023
We apologize you did not enjoy your stay. These are rather simple things you could have contacted front desk about and had resolved easily. We will be replacing our carpets with hardwood floors in the near future. If dissatisfied with the room condition we would have been more than happy to move you to another room. We hope you give us another chance in the future.

10/10 Excellent

Daniel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best spot for LS Fest nightly burnouts
Stayed 3 nights in Sep 2023
Response from Christie on Sep 13, 2023
Thank you!

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Staff members are friendly. Rooms are ok
Stayed 1 night in Sep 2023
Response from Christie on Sep 12, 2023
Thank you so much!

10/10 Excellent

Justin, Sequatchie

Stayed 2 nights in Sep 2023
Response from Brenna D on Oct 1, 2023
Thank you so much for the wonderful review. It was an honor having you as our guest. Please come visit us again the next time you return to Bowling Green :)

8/10 Good

Brandy

Liked: Cleanliness, staff & service, amenities
Safe stay just outside the heart of town. Near Sam’s club which was nice.
Response from Brenna D on Sep 7, 2023
We are thrilled you enjoyed your stay with us. Thank you for your kind review we will share this with our team :)

6/10 Okay

William

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
One night stay
Hotel felt very “run down” overall. Ice machines were broken, linens were stained, carpet was ripped and waffle makers were broken.
Stayed 1 night in Sep 2023
Response from Brenna D on Sep 7, 2023
We are sorry you did not enjoy your stay with us. We will share this with the team so we can make improvements in the near future. I will share this with maintenance and once again thank you for bringing to our attention where we can improve.

8/10 Good

Richard L.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable and clean
Stayed 1 night in Aug 2023
Response from Christie on Sep 1, 2023
Thank you!

10/10 Excellent

albert

Stayed 1 night in Aug 2023
Response from Christie on Aug 28, 2023
Thank you!

4/10 Poor

Gary or Renata

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The exterior of the hotel was in great shape. However , walking into our room was not reflective of the exterior of the hotel. The room was in need of a deep clean, repairs were needed on the furniture, the sheets and bedspread need to be replaced.( Bedspread had stains) .The bathroom sink would not drain , the water took forever to get hot. Had to ask for towels and wash cloths. They do not have a do not disturb sign , nor a guide for tv channels. I would. It recommend. Staying at this hotel.
Response from Jennifer on Aug 14, 2023
Thank you for your feedback

2/10 Terrible

Marcus

Traveled with family
Disliked: Amenities, property conditions & facilities
When we arrived at 10 p.m. the front desk gave us a room which hadn’t been cleaned, where the beds were not made and old towels were left.
Stayed 1 night in Aug 2023
Response from Brenna D on Aug 5, 2023
We are terribly sorry this happened to you. This is of course unacceptable and not what our brand or hotel stands for. We will make sure to address this with the team to prevent this from happening again in the future. Our sincere apologies as we hope you will give us another chance in the future.

4/10 Poor

Rudolph

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Food choices were very limited with no fruit, furniture was broken/ wobbly, pool was cloudy with a broken ladder and tiles, the shower was dirty, kitchen faucet leaked, and freezer of the mini fridge was packed with ice.
Stayed 5 nights in Jul 2023
Response from Brenna D on Aug 5, 2023
We apologize for you not enjoying your stay. Thank you so much for bringing these issues to our attention. We will address the maintenance and housekeeping team right away. We do hope you will give us another chance in the future to make it right for you.