Expected More From This Chain.
Posted Feb 12, 2017
We had spent nine nights in motels on this trip, so had something to compare to. Desk clerk was new, we were second person she had checked in, and needed much more training before putting them on the desk.
Room was spacious, but seemed neglected. We found an empty plastic pop bottle under the bathroom sink with a used plastic bag with something white in it.
Breakfast was a delight. Betty was a friendly manager of that and made one feel they were having breakfast with a favorite aunt. Food was tasty and well displayed.
Comment from Hotel Management
Mar 6, 2017 by CountryInnBG, Hotel Management
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We will continue to focus on our training efforts, as well as make sure housekeeping is aware of the issues you experienced in your room. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.