Starbucks in.the lobby, indoor pool!
Posted Aug 13, 2016
Have not stayed at this hotel for quite a bit. Very impressed with the front desk staff. When I commented that we did not have a fridge in the room, the associate immediately responded,"I will have one taken up to your room." I was blown away! No begging, looking really disappointed needed, she just took charge and got it done! Wow! You don't see proactive customer service like that very often! The Starbucks located in the lobby makes my husband soooo happy and if you have kids, the pool is a bit small but it is indoors, so always ready to jump in! The only two things I will comment on that needs to be addressed, carpet in our room desperately needed to be cleaned! Additionally more flat space is needed for placing personal items on. Short desk, short tv stand, struggled to find a spot for all our "stuff". No water or door shutting noise from neighboring rooms which is harder and harder to find! Really nice stay! We will be back! In the heart of lots of restaurants and cLose to WKU. Great place to stay!