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Reviews of Hampton Inn by Hilton Bowling Green

2.5 out of 5
Hampton Inn by Hilton Bowling Green
233 Three Springs Rd, Bowling Green, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 390 out of 741 reviews" "
Rating 8 - Good. 220 out of 741 reviews" "
Rating 6 - Okay. 73 out of 741 reviews" "
Rating 4 - Poor. 43 out of 741 reviews" "
Rating 2 - Terrible. 15 out of 741 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Tony

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bathroom had no ventilation of any kind. Water leaked from the shower all over the bathroom floor and into the hallway. Mattress was uncomfortable which caused back pain. Room was too small. Will not stay there again
Stayed 1 night in Apr 2024

4/10 Poor

Danielle

Traveled with family
Disliked: Staff & service, property conditions & facilities
Not a bad hotel, but when we arrived there was no water for about 5 hours! The hotel offered no type of refund.
Stayed 1 night in Apr 2024

6/10 Okay

Mike

Traveled with family
Disliked: Staff & service
The clerk was having a bad day. She did not provide any information about the hotel. Did not even welcome us to the hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Scott

Disliked: Cleanliness, property conditions & facilities
The area the hotel is in is nice but this hotel is dated and the rooms were very dirty.
Stayed 1 night in Mar 2024

10/10 Excellent

dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Barbara

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
This property is old and outdated. The bathroom was cramped with stained wallpaper. The room had not been thoroughly cleaned because I found leftover food on the floor from a previous guest. We only stayed one night, so we did not fuss about it. We have stayed in three Hampton Inns in less than a year, two of which were in need of renovations. The Hilton properties used to be upscale. Now they are just old.
Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms, clean, and quiet. Sonny's BBQ is a GREAT place to eat!
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Busy area. Great for an overnight stay
Stayed 1 night in Feb 2024

4/10 Poor

Marie

Traveled with family
Disliked: Staff & service, property conditions & facilities
When we got to our room, we opened the door and someone else was in there.
Stayed 1 night in Jan 2024

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Rae Eitel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, would recommend, safe. The hostess during breakfast was fantastic, she's a keeper:)
Stayed 1 night in Dec 2023

10/10 Excellent

Jim

Stayed 1 night in Oct 2023

4/10 Poor

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had a late night situation where my key card would not allow me in my room. I had to wait at the front desk several minutes before someone was there to assist. I waited long enough I was afraid the couch in the lobby was going to be my bed.
Stayed 2 nights in Nov 2023

4/10 Poor

Connie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom was small and dirty, tile in bad shape. Was very upset to see a $10 charge for parking. Won’t be back to that hotel
Stayed 2 nights in Nov 2023

6/10 Okay

William M.

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
No problems
Stayed 1 night in Oct 2023

10/10 Excellent

Lawanda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Steven, BARSTOW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a Hampton, you’re guaranteed to rest comfortably here. The staff was polite and professional. Easy to get on off the freeway
Stayed 1 night in Oct 2023

6/10 Okay

Carole

Traveled with family
Disappointed
The condition of the rooms and level of service do not reflect the high nightly rate. The lobby is updated but the rooms are very dated. The bathtub was caked with hard water stains and soap scum. I stayed 4 nights and only received housekeeping once. Hampton Inn is usually very reliable and nice but this one was a disappointment esp for the $165 rate.
Stayed 4 nights in Oct 2023

10/10 Excellent

Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were outstanding. Very helpful. I will return here because of them.
Stayed 2 nights in Oct 2023

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Hotel was great, staff was friendly. The breakfast was wonderful 😋
Stayed 1 night in Sep 2023

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for our friends wedding. Check in was easy. Rooms were clean. Breakfast was good. Great stay thank you!
Stayed 2 nights in Sep 2023

8/10 Good

Ken

Stayed 1 night in Sep 2023

4/10 Poor

James

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was only worth half of what I paid
Stayed 1 night in Sep 2023

8/10 Good

Thomas B

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Carole

Property is nice and clean. Small sink in bathroom and low water pressure was a problem.
Stayed 1 night in Aug 2023

10/10 Excellent

Gaston

Stayed 1 night in Jul 2023

6/10 Okay

Jeffrey

Traveled with family
Liked: Staff & service
A cut below Hampton's usual high level
We usually love to stay at Hampton Inn hotels - the breakfasts are good, the staff are friendly, and the rooms are comfortable. While the first two item in this list still apply to this location, the room was underwhelming. It feels like this location used to be a different hotel and was bought by Hampton Inn recently. The rooms are clean, but worn, and the attempts to update them were half-hearted at best: the wall paper in the bathroom was clearly done by an amateur and looked bad; carpets were worn; walls were scuffed and dingy looking; and the shower felt more appropriate for a Comfort Inn style hotel. Thankfully the bed was comfortable and clean. Though, unfortunately, our son had to sleep on the sofa bed, which was so old and had so little support that it should have come with a complimentary adjustment at the local chiropractor. Still, the breakfast was good and the staff were kind and helpful. I think with some good investment into the physical spaces this could be a nice hotel to return to....one day.
Stayed 1 night in Jun 2023

2/10 Terrible

Philip

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Mary, Glorieta

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was quite good here. The staff and fellow travelers were all very friendly. Room was clean and comfortable, also a very convenient place for us to stay. The only thing I have to say we didn’t like is that our AC unit was rather noisy, probably gets a lot of use here.
Stayed 2 nights in Jul 2023

6/10 Okay

Patty

Business traveler, Traveled with family
We unfortunately did not get to stay here as we had extremely stressful traveling breakdowns. As it was non-refundable and we didn't know we weren't going to make it until very late that night I wasn't able to give notice. I'm sure the location was lovely.
Stayed 1 night in Jul 2023

10/10 Excellent

Jason

Stayed 1 night in Jul 2023

6/10 Okay

Howard

Stayed 1 night in Jun 2023

8/10 Good

Matt

Stayed 1 night in Jul 2023

10/10 Excellent

James

Stayed 1 night in Jun 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service
Needs a little updating, but everything else has been good so far!
Stayed 1 night in Jun 2023

10/10 Excellent

Parvez

Stayed 1 night in Jun 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Annie

Stayed 1 night in Jun 2023

8/10 Good

JARED

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Leonard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was courteous, convenient location, and sufficient parking
Stayed 1 night in May 2023

4/10 Poor

Tony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
After ck in our room was given to another couple. We already had our key and had moved some items in. We came in after 9:00 pm to find some some one in our room. This could have been bad!
Stayed 1 night in Jun 2023

8/10 Good

Boyd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Although in a busy area, overall good place stay. We liked that there were a couple of restaurants next door.
Stayed 2 nights in May 2023

8/10 Good

Rchard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, and the property was in a good location.
Stayed 1 night in May 2023

8/10 Good

Alan

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Nicely kept.
Stayed 1 night in Apr 2023

10/10 Excellent

Zachary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed better cleaning
Corners of carpet needed better cleaning. Musty odor in room, could be from air conditioner. Great people, just needed a better overall cleaning.
Stayed 1 night in Apr 2023

10/10 Excellent

Pearl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023