Ratings based on 117 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nothing fancy but a nice place

Posted Mar 14, 2017
Nothing fancy but a very nice dog friendly place to stay half way to Florida. The two girls on the front desk when we arrived were nothing short of fantastic. Room was basic but clean & quiet. Lots of places to eat nearby.
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
Thank you for reviewing the Holiday Inn Express Bowling Green. We are glad you were comfortable here and appreciate your nice comments about our front desk staff and location. It was our pleasure having you as our guest, and we hope to see you again. Drue Eberhardt, General Manager
5 out of 5
by Stacey

Posted Jan 9, 2017 on Hotels
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
On behalf of our entire team at the Holiday Inn Express Bowling Green, thanks for the excellent rating! We work hard to make your stay outstanding and appreciate you noticing our efforts. We enjoyed having you with us and hope we'll continue to be your first choice whenever you are in the area. Best Regards, General Manager
4 out of 5
by edward

Convenient but ill-placed decor lighting

Posted Jan 4, 2017 on Hotels
We loved the free breakfast and the bed in this room. The only bad marks were the light that shone upwards from the ground past our window with no way to close the curtains, and something that appeared to be rabbit or guinea pig feces on the bathroom floor (a couple pellets). We were only sleeping there on our way home, so we didn't take the time to complain/ask for new room etc. The front desk staff were very nice.
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
Thank you for staying at the Holiday Inn Express Bowling Green and for sharing your experience online. We are happy that you liked our breakfast offerings, attentive associates and the bed in your room. However, we are sorry for the issues you had with your room and the inconvenience they might have caused. We hope to have another opportunity to welcome you back for a much more satisfying experience! Best Regards, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Mobile, AL

Decent stay

Posted Dec 23, 2016
The water pressure was less than desired, the bed was okay and the space seemed clean. The breakfast was good, but the pancake maker wasn't worked BG and sausage and omelette weren't out while I was eating.
Comment from Hotel Management
Dec 24, 2016 by General Manager, Hotel Management
Thank you for being our guest. We are glad your overall stay was a pleasant one, except for the few hiccups you experienced. I appreciate you bringing these issues to my attention and ensure you, steps will be taken to resolve these problems. We hope you will join us again when you are in the area for a much better stay! Best Regards, General Manager
4 out of 5
by A verified traveler

Posted Dec 3, 2016 on Hotels
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback of the Holiday Inn Express Bowling Green. I am delighted to see how much you enjoyed our facilities. We appreciate your rating and look forward to your next stay. Best Regards, General Manager
5 out of 5
by A verified traveler

Posted Nov 17, 2016 on Hotels
Comment from Hotel Management
Nov 19, 2016 by General Manager, Hotel Management
Thank you for staying at the Holiday Inn Express Bowling Green and for your excellent rating! We love receiving feedback like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate your business and look forward to seeing you again soon! Best Regards, General Manager
5 out of 5
by A verified traveler

Posted Oct 8, 2016 on Hotels
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Thank you for the five-star review of your stay at the Holiday Inn Express Bowling Green! We are thrilled that you were pleased with all aspects of our hotel. It was our pleasure having you as our guest, and whenever your travels bring you to the Bowling Green area, we hope to see you again! Best Regards, General Manager
5 out of 5
by A verified traveler

Posted Oct 8, 2016 on Hotels
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Thanks so much for choosing the Holiday Inn Express Bowling Green. It's nice to see that we met all of your expectations. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Best Regards, General Manager
5 out of 5
by A verified traveler

Holiday Inn Express Bowling Green, KY

Posted Sep 18, 2016 on Hotels
Easy to get to right off the highway Friendly and efficient staff were very helpful. Comfortable and clean room. Great location with tons of restaurants near by, The breakfast that was included was great!
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Thank you for evaluating your stay at the Holiday Inn Express Bowling Green. Nothing is more important than your satisfaction so we are delighted to know how happy you were with our location and our friendly and helpful staff. We appreciate your business and hope to welcome you back soon for another enjoyable stay. Best Regards, General Manager
1 out of 5
by A verified traveler

very poor visit

Posted Sep 12, 2016 on Hotels
Horrible. Sewage in the sink and roaches in the room. I booked through a third party ( hotels.com) for a standard room with two beds. Upon arrival I was given a handicapped room with one bed - confirmed through email- and was told it was my fault because I used Third party agency. The second day in the room, a sewage back up occurred in the room, so they finally moved me to a standard room with two beds but there were roaches in that room. After multiple phone calls ( precious time I wanted to enjoy while away from home), they finally comped both nights but I have had to make additional phone calls for the credit to show up on my card. Ugh.
Comment from Hotel Management
Sep 14, 2016 by General Manager, Hotel Management
Thank you for staying with us and completing a review of your visit. I was disappointed to read the details of your experience and would like to offer you the sincerest of apologies. We have very strict policies and procedures in place to avoid situations like you described and we will certainly revisit these procedures and complete a thorough check on all of our rooms. I was happy to know your funds were returned though I apologize you had to make additional calls for verification. Please know that I believe this to be an isolated incident and uncharacteristic of our brand. I hope you will give us another chance to show you what we are capable of. Sincerely, General Manager