The staff could use some hospitality training.
Posted May 11, 2015
Upon check in (late on Friday night) I had to wait at front desk while the person on duty "woke up" in the back room. He appeared disheveled. Hair a mess and name tag upside down once he appeared. His verbal skills upon check in were definitely of someone who had just been woken. Our maids did not enter the room once during our weekend stay. Although we did see them down the hall cleaning when we departed each day from the room. I did try once to grab a complimentary cup of coffee from the breakfast area on my final day there. There was no sweetner of any kind out. When I asked the gentlemen if I could get sugar, artificial sweetner, or anything..he told me that they were out. No apologies, just "we're out." The same gentlemen later checked me out. He didn't ask how my stay was nor attempted any chit chat. The only thing he said was, " Do you want a receipt." Coming from a hospitality background myself, I realize that there will be bad stays and even staff with "off" days. But to have every single staffer we encountered be less than enthusiastic about guests is unacceptable. They seem to treat guests as an inconvenience, not the reason they are there. The hotel facilities itself is a great deal at the price offered. The staff's demeanor is what will keep people from returning.