Wrong map and misadvertised fees = frustration
Posted Nov 12, 2015 on Hotels
FRUSTRATING! Both Hotels.com and google maps has the location of this place wrong, and this resulted in me driving an extra 45 minutes in circles when the whole point of the stay was to get a few hours sleep on an already 20 hour drive...I guess this is not their fault, however, they were aware of it...so that isn't OK...Then, I traveling with 3 dogs, was prepared for the $10 pet fee advertised, but when I arrived, there was a sign stating it was $15 each...again, if your business is internet advertised, that shouldn't happen. The staff WAS very kind and understanding and did help me out with that, as I was pretty mad at that point.
Comment from Hotel Management
Apr 15, 2016 by Heather, Hotel Management
Thank you for taking the time out of your day to leave us some feedback on your recent stay with us. We are sorry to hear that you did not have a super stay with us. We hope that you give us a better chance to serve you in the future.