Ratings based on 592 Verified Reviews

4.1 out of 5
76% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler

Great accommodation in a lovely region

Posted Jan 14, 2018
Great staff, great food, quiet, comfortable in a fantastic region with plenty to see and explore. I'll be back.
Comment from Hotel Management
Jan 19, 2018 by Paul C - Assistant Manager, Hotel Management
Hello Michael, Thank you for your review of Peppers Craigieburn, We are pleased you enjoyed our great food & staff. Your feedback will be shared with our Team & we look forward to hosting you again in our fantastic region.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 7, 2018
Stay was pleasant. Lovely views.
Comment from Hotel Management
Jan 9, 2018 by Paul M, Hotel Management
Good Morning, Thank you for taking the time to write a review. Hope to see you back again soon. Regards Paul M
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Nice hotel. Could stay longer

Posted Nov 8, 2017
Lovely place. Will return. Wifi not great and at an extra cost which is silly. Overall, happy with stay and at a low cost
Comment from Hotel Management
Nov 16, 2017 by Paul , Hotel Management
Thank you for the feedback about your recent experience with us at Peppers Craigieburn. Enjoy free Wi-Fi and other great benefits by joining Mantra+ loyalty program.We look forward to welcoming you back again soon!
1 out of 5
by A verified traveler from Sydney

A night to forget...

Posted Oct 23, 2017
Pros: Nice surrounds and grounds
Cons: See above
The spoons to make the tea/coffee were dirty and not washed. The fire alarm went off at 1am for 20 minutes before it was deactivated! Once the alarm went off, the TV went on in the room next door and the walls are paper thin so I could not sleep properly until the TV was turned off at 5am! My rooms was uncomfortably small.
Comment from Hotel Management
Nov 14, 2017 by Paul , Hotel Management
Thank you for sharing comments on your recent experience. We are so sorry to hear your experience did not meet expectations. . We hope we can see you again in the future
3 out of 5
by A verified traveler from Sydney

Very difficult for older travellers

Posted Oct 15, 2017 on Wotif
I am 86 years old. Luckily I had my family to look after me. The rooms are like a rabbit warren making it very difficult to access & my room involved a lot of walking.
Comment from Hotel Management
Nov 14, 2017 by Paul , Hotel Management
Thank you for sharing comments on your recent experience. We hope we can see you again in the future
2 out of 5
by A verified traveler from Sydney

Not good unfortunately

Posted Oct 15, 2017 on Wotif
We received the keg to our room. When we went to it the bed had not been made up or towels changed. We were attending for a wedding. The food was good but wait staff very inexperienced with my drink being spilt.
Comment from Hotel Management
Nov 14, 2017 by Paul, Hotel Management
Thank you for sharing comments on your recent experience. We are so sorry to hear your experience did not meet expectations. We hope we can see you again in the future
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

short break

Posted Oct 9, 2017 on Wotif
Pros: Loungeroom area for guests was amazing, overlooking the beautiful gardens
Cons: Softer pillows
Location: Visited amazing Corbett Gardens, great shops and plenty of eateries.
Wonderful relaxing stay, food was great, staff very pleasant and helpful.
Comment from Hotel Management
Nov 14, 2017 by Paul, Hotel Management
Thank you for the fantastic feedback about your recent experience with us at Peppers Craigieburn. We are so pleased our beautiful gardens was a highlight. We look forward to welcoming you back again soon!
5 out of 5
by Maryanne

Delightful country interlude.

Posted Oct 4, 2017 on Hotels
From the moment we checked in the staff were friendly, helpful and welcoming. We were given a complimentary upgrade and the room was lovely with a very comfortable bed and nice view. We had an evening meal in the restaurant and the food was great as was the service. We would love to come back and would have no hesitation recommending it to others.
Comment from Hotel Management
Nov 14, 2017
Thank you for the wonderful feedback about your recent experience with us at Peppers Craigieburn. We are so pleased our beautiful location and our teams service was a highlight. We look forward to welcoming you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from NSW

lovely hotel and beautiful setting

Posted Oct 3, 2017 on Wotif
Pros: Setting
was very surprised when arrived at hotel, very comfortable and value for money
Comment from Hotel Management
Nov 14, 2017 by Paul , Hotel Management
Thank you for the amazing feedback about your recent experience with us at Peppers Craigieburn. We look forward to welcoming you back again soon!
2 out of 5
by A verified traveler from Sydney

Very disappointing

Posted Oct 1, 2017
Pros: The bed and the view
Cons: Almost everything. Firstly the paint in the foyer and corridors. They are quite possibly heritage colours but are too dark and depressing
Advertised as a luxury hotel is misleading. The grounds are beautiful and the main part of the hotel from the outside is impressive. Our room was on the 3rd floor ( no lift) and to get there we had to walk through endless depressing dinghy corridors and 2 flights of stairs. Our room opened onto a large veranda which was lovely but the room itself was so tiny it was difficult for 2 people to get dressed on comfort. Apart from 1 bedside drawer each , there were no drawers for clothing. The bathroom was too small with no bench space. the decor and furniture in the room was ordinary and not of a standard commensurate with a luxury hotel however the bed was comfortable.
Comment from Hotel Management
Nov 14, 2017 by Paul , Hotel Management
Thank you for sharing comments on your recent experience. We are so sorry to hear your experience did not meet expectations. We are happy to hear you enjoyed our beautiful grounds . We hope we can see you again in the future