Indoor pool

Reviews of The Boxboro Regency

3 out of 5
The Boxboro Regency
242 Adams Place, Boxborough, MA

Reviews

7.2

Good

Rating 10 - Excellent. 203 out of 734 reviews" "
Rating 8 - Good. 218 out of 734 reviews" "
Rating 6 - Okay. 158 out of 734 reviews" "
Rating 4 - Poor. 93 out of 734 reviews" "
Rating 2 - Terrible. 62 out of 734 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel
Stayed 2 nights in Apr 2024
Response from Boxboro Regency Hotel and Conference Center on Apr 20, 2024
Dear Mary,Thank you for the great review!It would be an honor to welcome you back again in the future.

10/10 Excellent

Theodore, Alexandria

Business traveler
Liked: Staff & service
Easy and quick check in
Stayed 1 night in Apr 2024
Response from Boxboro Regency Hotel and Conference Center on Apr 18, 2024
Dear Theodore,Thank you for staying with us and leaving us a feedback.We are happy your check in was smooth.We hope to see you again soon!

6/10 Okay

Meghan

Traveled with partner
Disliked: Amenities, property conditions & facilities
The indoor atrium area is nice. Rooms are aged. Very few outlets, had to unplug a lamp to charge phones. Peeling wallpaper in the hallways. Holes in the walls in bathroom where something obviously once hung. Towels are very small. Pillows are flat, asked for more for 2nd night and there was only 1 pillow left for the two of us.
Stayed 2 nights in Apr 2024
Response from Boxboro Regency Hotel and Conference Center on Apr 18, 2024
Dear Meghan,Thank you for giving such a comprehensive review. I appreciate your feedback as it provides the opportunity to improve our service and where attention needs to be focused.We look forward to welcoming you again and give us a chance to serve you better.

4/10 Poor

Rodrigo

Business traveler, Traveled with partner
Disliked: Staff & service
The employee at the frint desk tried to cancel my reservation that i made
Stayed 1 night in Apr 2024
Response from Boxboro Regency Hotel and Conference Center on Apr 16, 2024
Dear Rodrigo,Thank you for your feedback.Please note we did not try to cancel your reservation but contacted you asking to provide another method of payment as the credit card on file declined. We apologize for the misunderstanding.Kind Regards,

8/10 Good

Shantia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay no problems and was very clean
Stayed 1 night in Feb 2024
Response from Boxboro Regency Hotel and Conference Center on Apr 16, 2024
Dear Shantia,Thank you for your review!We are happy you had a pleasant stay and found our hotel to be clean.We hope to welcome you back soon!

8/10 Good

Mary

Liked: Staff & service, amenities
I have been staying at this proprty annually since 2002. It is conveniently located for me. It has become somewhat run down in the last several years. It could.use a renovation. But the staff is vet nice and the amenities arent bad.
Stayed 4 nights in Apr 2024
Response from Boxboro Regency Hotel and Conference Center on Apr 16, 2024
Dear Mary,Thank you for your review, your feedback as a return guest is important to us as we strive to improve. We hope to welcome you back in the near future!

4/10 Poor

Ryan, Starks

Disliked: Cleanliness, staff & service, property conditions & facilities
Drabby little place I’d recommend only because it’s better than most motels and relatively inexpensive but otherwise avoided unless no other options.
Stayed 1 night in Apr 2024
Response from Boxboro Regency Hotel and Conference Center on Apr 5, 2024
Dear Ryan,Thank you for taking the time to write a review. We appreciate your comments and as you mentioned we offer good value given our location and extensive facilities.We hope you will consider staying with us in the future.

10/10 Excellent

Angelica

Stayed 1 night in Apr 2024

10/10 Excellent

Indira

Traveled with family and small children
Liked: Property conditions & facilities
I loved everything
Stayed 2 nights in Mar 2024
Response from Boxboro Regency Hotel and Conference Center on Apr 3, 2024
Dear Indira!We are excited to hear that you loved everything and we look forward to welcoming you back!

10/10 Excellent

Ian

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Excellent staff
Stayed 1 night in Mar 2024
Response from Boxboro Regency Hotel and Conference Center on Apr 2, 2024
Dear Ian,Thank you for staying with us and rating us 5 out of 5! We appreciate your comment about our friendly Team!

10/10 Excellent

Alla

Stayed 1 night in Mar 2024
Response from Boxboro Regency Hotel and Conference Center on Apr 20, 2024
Dear Alla,We are excited to see you enjoyed your stay at the Boxboro Regency! We hope to welcome you back soon!

10/10 Excellent

Susan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here with my kids , we had no issue . The pool area was a bit cold , but other than that we loved it .
Stayed 1 night in Mar 2024
Response from Boxboro Regency Hotel and Conference Center on Mar 26, 2024
Dear Susan,Thank you for your feedback! We are happy to see you enjoyed your stay with us!

6/10 Okay

Jucelia, Middleboro

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The staff was Ok, the place was not sold out at all, she put me in a back room, the bed was kind of broken, i asked to change, she put me next room. was better. but totally average type rooms, dog allowed hotel, so walls seems like have been peed by dogs. carpets wet in hall. the only nice thing in this place was pool and easy in and out and convenient road near Nashoba Valley. Food service is take out. only open for dining and food was OK .
Stayed 1 night in Feb 2024
Response from Boxboro Regency Hotel and Conference Center on Mar 2, 2024
Dear Jucelia,Thank you for taking the time to share your thoughts with us, we will discuss the comments mentioned in your review with our team. Please note that our rooms get extra housekeeping attention after guests with pets had checked out. On a more positive note, we are glad to know that you enjoyed our location and pool.We hope to welcome you back for a much better experience on your next visit.

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
The front desk person Emily was so nice and friendly. The location was very convenient. What I didn't like was, waiting an hour plus in the restaurant when there was only one other table. The pool wasn't heated and the area around the pool was also cool. It was also extremely noisy,kids running around and screaming at all hours. I had my two kids with me too, but I don't allow them to run around screaming in a hotel where there are people trying to relax.
Stayed 1 night in Feb 2024
Response from Boxboro Regency Hotel and Conference Center on Mar 2, 2024
Dear Jennifer,We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our hotel; I am sorry about the wait in the restaurant and other issues that you have mentioned. Please note our pool is heated, it does feel cooler due to the vast area of the courtyard.I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. I will be passing your lovely comment to Emily!Thank you for your review, and we look forward to welcoming you back in the future!

4/10 Poor

Yejaira

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Boxboro Regency Hotel and Conference Center on Feb 27, 2024
Dear Yejaira,I am sorry to see the rating you gave us. We hope to welcome you back for a better experience.Kind Regards,

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Feb 2024
Response from Boxboro Regency Hotel and Conference Center on Feb 23, 2024
Dear Katrina!Thank you for your review, we are happy that you found our hotel to be great! We hope to welcome you back soon!

10/10 Excellent

Nyomie

Stayed 1 night in Feb 2024
Response from Boxboro Regency Hotel and Conference Center on Mar 23, 2024
Dear Nyomie,Thank you for the 10 out of 10 rating! We hope to welcome you back again when you are in the area!

10/10 Excellent

Yajaira

Traveled with family
Liked: Cleanliness, staff & service
The only bad is the pool is cold that’s no good.
Stayed 1 night in Feb 2024
Response from Boxboro Regency Hotel and Conference Center on Feb 14, 2024
Dear Yajaira,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. I am sorry you found the pool to be on a colder side.We appreciate the comments that you have shared, and we certainly look forward to your return.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay! Friendly and welcoming and nice pool and restaurant was very good.
Stayed 1 night in Feb 2024
Response from Boxboro Regency Hotel and Conference Center on Feb 14, 2024
Dear Ann,Thank you for the great feedback you have provided. We are happy you enjoyed your stay and our pool and the restaurant!Thank you for your review, and we look forward to welcoming you back in the future!

10/10 Excellent

Phlip

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holding the disc golf expo is a great choice. Great atmosphere.
Stayed 2 nights in Jan 2024
Response from Boxboro Regency Hotel and Conference Center on Jan 30, 2024
Dear Phlip,Thank you for the great feedback you have provided. It was a pleasure to welcome you as our guest, and we’re exited that you thoroughly enjoyed your stay with us!

10/10 Excellent

Dairon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Boxboro Regency Hotel and Conference Center on Jan 23, 2024
Dear Dairon,We are happy to see you enjoyed your stay with us! We hope to welcome you back soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms
If you want more value for your dollar this is the place. Spacious rooms.
Stayed 1 night in Jan 2024
Response from Boxboro Regency Hotel and Conference Center on Jan 23, 2024
Dear Joseph,Thank you for sharing your positive experience with us and with your fellow travelers. We appreciate the comments that you have shared, and we certainly look forward to your return.

10/10 Excellent

gary

Exactly right. Dog friendly.
Stayed 1 night in Jan 2024
Response from Boxboro Regency Hotel and Conference Center on Jan 23, 2024
Dear Gary,Thank you for your review, we are delighted you enjoyed your stay!We hope you will choose us for your next visit to the Boxborough area.

10/10 Excellent

Judi

Traveled with family
Liked: Cleanliness, staff & service
Old buildings need to be refurbished
Stayed 1 night in Dec 2023
Response from Boxboro Regency Hotel and Conference Center on Dec 31, 2023
Dear Judi,Thank you for your 5 star rating and your comments, we take all comments under consideration.We hope to see you again soon!

2/10 Terrible

Juliana

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2023
Response from Boxboro Regency Hotel and Conference Center on Dec 31, 2023
Dear Juliana,I am sorry you did not enjoy your stay, we hope that you will give us another opportunity to provide you with a better experience.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Boxboro Regency Hotel and Conference Center on Jan 31, 2024
Dear Joshua,Thank you for the 5 out of 5 rating!We hope to welcome you back soon!

2/10 Terrible

Kevin

Stayed 1 night in Dec 2023
Response from Boxboro Regency Hotel and Conference Center on Dec 19, 2023
Dear Kevin,I'm very disappointed to see your rating of your recent stay. I am sorry that you left the hotel with a poor impression. We hope you will give us another chance to serve you better.

4/10 Poor

Jeff

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If you want to reminisce about the 1970's this the place for you. If there has been updating it isn't evident. Hallways rugs are disgusting and the room not much better. Good luck getting something to eat.. For some reason the "restaurant" only does takeout or room service. But the 3 page handout you are given doeant explain how that works and does not come with a phone number to call to order. I had a room booked for another night this week but I have canceled.. There are better options
Stayed 1 night in Dec 2023
Response from Boxboro Regency Hotel and Conference Center on Dec 12, 2023
Dear Jeff,We sincerely appreciate your feedback, and we’re very sorry you were unhappy with your recent stay. We will absolutely be discussing some of the points of concern.Please note that on the letter that we give at check in we have all the information on how to place the order from the restaurant and menus are also attached. Our restaurant is opened to dine in Tue-Sat 4:30pm-8:30pm, I apologize this was not explained at check in.Thank you again for the feedback, as it provides the opportunity to improve our service and where attention needs to be focused.

6/10 Okay

Paul

Traveled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Boxboro Regency Hotel and Conference Center on Dec 12, 2023
Dear Paul,Thank you for rating our hotel, we hope to welcome you back.

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, amenities
The staff was very friendly and helpful. There was some damage to the ceiling in the bathroom in the room that I was staying in, but the bed was comfortable, and the facility was pretty clean.
Stayed 2 nights in Dec 2023
Response from Boxboro Regency Hotel and Conference Center on Dec 6, 2023
Dear James,Thank you for taking a moment to share your experience. Our goal is to provide every guest with a friendly service, so we are happy to hear that was the case for you. I am following up with the maintenance team on the issue you have mentioned.We hope to welcome you back in the future!

4/10 Poor

Jordan

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The carpets in the room are just old, I have been coughing since I checked out.
Stayed 1 night in Nov 2023
Response from Boxboro Regency Hotel and Conference Center on Nov 29, 2023
Dear Jordan,I am so sorry you found your stay unsatisfactory. We deeply regret your experience at the hotel. The experience was certainly not reflective of our usual standards. Thank you for your feedback.

6/10 Okay

Felicia

Traveled with family and small children, Traveled with partner
Disliked: Staff & service, property conditions & facilities
You can hear everything from everyone else’s rooms while in your room. The people at the desk will just play on their phones while you are waiting to speak to them and completely ignore you. The hotel its self is beautiful. The restaurant is really good.
Stayed 1 night in Oct 2023
Response from Boxboro Regency Hotel and Conference Center on Nov 29, 2023
Dear Felicia,We apologize for the less-than-stellar service you encountered from staff, which, we assure you, is not at all indicative of the way we normally operate.I am glad to hear you enjoyed your overall stay and our restaurant.We hope you will give us another opportunity to show you the outstanding service we normally provide.

6/10 Okay

Christopher

Property needs a lot of TLC. Bathroom was shabby, rugs in hallways not great. Starting to get a little run down
Stayed 2 nights in Nov 2023
Response from Boxboro Regency Hotel and Conference Center on Nov 29, 2023
Dear Christopher,Thank you so much for taking the time to write an informative review. We will absolutely be discussing some of the points of concern with our management team.We hope to see you again the next time you return to the Boxborough area.

10/10 Excellent

Mordecai-Mark Mac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite adequate hotel, kind of fancy pool area. rooms are getting slightly worn, but certainly not a big deal.
Stayed 1 night in Nov 2023
Response from Boxboro Regency Hotel and Conference Center on Nov 29, 2023
Dear Mordecai-Mark Mac,Thank you for sharing your positive experience with us and with your fellow travelers. I’m delighted to hear that you enjoyed some of amenities, such as our lovely pool area.Thank you for your review, and we look forward to welcoming you back in the future!

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities
Yuck
Stayed 3 nights in Nov 2023
Response from Boxboro Regency Hotel and Conference Center on Nov 29, 2023
Dear John,I'm very disappointed to see your rating of your recent stay. I am sorry that you left the hotel with a poor impression. We hope you will give us another chance to serve you better.

6/10 Okay

Robert

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Convenient location. However the facility is old and not taken care of very well. There was still tape on the ceiling from painting walls. There was long hair all over the bed when I removed the covers to get in. Just kinda grossed out.
Stayed 1 night in Nov 2023
Response from Boxboro Regency Hotel and Conference Center on Nov 29, 2023
Dear Robert,Thank you for taking the time to review our hotel, we greatly value your feedback as our guest. I am so sorry we were unable to provide you a seamless experience. I have shared your valued feedback with our Housekeeping team for their review and follow-up.We hope that you will give us another opportunity to provide you with a better experience.

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Boxboro Regency Hotel and Conference Center on Nov 16, 2023
Dear Peter, thank you for ration our hotel. We hope to welcome you back!

6/10 Okay

Jennifer

Traveled with family
Disliked: Property conditions & facilities
Mediocre hotel. Sign leading to the hotel and the road to the hotel need to be lit at night! Phone in room didn’t work. Restaurant only does take out or delivery for breakfast or lunch. Sign on our room door says to use chain for increased security. Chain was broken. We asked for two extra pillows. They only had one to give us. Tomato soup from restaurant came with the most stale oyster crackers ever. You could hear the toilet flush in the room next door. Glad we were only there for one night.
Stayed 1 night in Oct 2023
Response from Boxboro Regency Hotel and Conference Center on Oct 30, 2023
Dear Jennifer,Thank you for taking the time to share your thoughts with us. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean nice staff.
Stayed 2 nights in Oct 2023
Response from Boxboro Regency Hotel and Conference Center on Oct 26, 2023
Dear Aaron,Thank you for your review and mentioning our friendly Team!We hope to see you again soon!

8/10 Good

Vivienne

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Pool Hours were not convenient too late to open and too early to close. Could only get Breakfast delivered to room cold. So no hot meals are offered. Coffee is only available at the front desk, and no in-room coffee pots
Stayed 1 night in Oct 2023
Response from Boxboro Regency Hotel and Conference Center on Oct 19, 2023
Dear Vivienne,Thank you for your feedback. I am happy to see that your overall stay with us was pleasant. Please note that we have a full breakfast menu available to go or room service , all items are made from scratch and have a lot of hot options like omeletts, pancakes etc. Although we offer complimentary coffee in the lobby in the morning, a coffee maker can be requested for your room. As for the pool hours we do close our pool at 9pm to make sure our guests in the poolside/view rooms have a good night rest. Thank you again for your review, and we look forward to welcoming you back in the future!

10/10 Excellent

Racheal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff members
Stayed 2 nights in Oct 2023
Response from Boxboro Regency Hotel and Conference Center on Oct 19, 2023
Dear Racheal,We’re delighted to hear that we went above and beyond in providing you with the best experience possible! Thank you for your review, and we look forward to welcoming you back in the future!

4/10 Poor

MARK

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty carpet, rundown completely, mold in the bathroom. Filthy place.
Stayed 1 night in Oct 2023
Response from Boxboro Regency Hotel and Conference Center on Oct 19, 2023
Dear Mark,I am so sorry you found your stay so unsatisfactory. We deeply regret your experience at the hotel. The experience was certainly not reflective of our usual standards, our housekeepers work hard to keep each and every guest room clean. Thank you again for your feedback.

6/10 Okay

Martin

Stayed 2 nights in Oct 2023
Response from Boxboro Regency Hotel and Conference Center on Oct 17, 2023
Dear Martin,Thank you for rating our hotel.

6/10 Okay

anthony

Tired
Stayed 1 night in Oct 2023
Response from Boxboro Regency Hotel and Conference Center on Oct 17, 2023
Dear Anthony,Thank you for your feedback, we take all comments under careful consideration.Thank you for your review, and we look forward to welcoming you back in the future!

6/10 Okay

Mary

Traveled with partner
Many if the features were old in the bathroom but it was clean.
Stayed 1 night in Oct 2023
Response from Boxboro Regency Hotel and Conference Center on Oct 17, 2023
Dear Mary,Thank you for sharing your feedback. We are happy to see you found our hotel to be clean. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 Excellent

Brett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
Great facilities, clean, and decent price. Only thing I would change is that there was no breakfast provided. I would definitely stay again if I’m in the area.
Stayed 1 night in Oct 2023
Response from Boxboro Regency Hotel and Conference Center on Oct 17, 2023
Dear Brett,Thank you for your review! We are happy you enjoyed your stay with us. We do have breakfast menu available to go or room service, I am sorry you were not made aware. We hope to welcome you back here at the Boxboro Regency!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, good service
Stayed 1 night in Sep 2023
Response from Boxboro Regency Hotel and Conference Center on Oct 17, 2023
Dear William,Thank you for taking a moment to review your stay with us! We strive to provide a great service and we are happy you enjoyed your stay!

10/10 Excellent

george

Business traveler
Liked: Property conditions & facilities
great!
Stayed 1 night in Oct 2023
Response from Boxboro Regency Hotel and Conference Center on Oct 28, 2023
Dear George!We are so happy you enjoyed your stay with us! Please come back soon!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Boxboro Regency Hotel and Conference Center on Oct 17, 2023
Dear Mike,Thank you for rating our hotel 10 out of 10!Looks like you enjoyed your stay and we are happy to know that!

10/10 Excellent

Charmaine, Taunton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Boxboro Regency Hotel and Conference Center on Oct 17, 2023
Dear Charmaine,Thank you for rating us 5 out 5!We look forward to your return!