One hour late check out cost $38 dollars!
Posted Jan 15, 2017
We were here because my husband was having a surgical procedure. The rate seemed like a good deal at 1st until I wanted to extend our stay. So they increased our stay 10 dollars for each additional night. Then, my husband didn't get discharged until 1130. Checkout was at 11 and they refuse to extend my stay for one hour for free... it cost $38 for an epidural extra hour making the stay not really a good deal. Also, the room temperature was cold.
Comment from Hotel Management
Jan 24, 2017 by Tarah D. General Manager, Hotel Management
Thank you for your review. We apologize for the inconvenience of the extra charge, we do not charge a late check-out fee unless the guest will be checking out after 12:30. I believe there was a miscommunication among our staff and you should have received a refund when you ended up checking out on time. We are very sorry about this and I will issue you a refund immediately. Please feel free to reach out to me if I can be of further assistance 406-585-2626. Thank you again for sharing your experience, I will be sure to share your feedback with our staff so we can ensure this does not happen again. We hope you will give us another opportunity to serve you.