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This property is dirty room smelled floors not clean blankets smelled and dirty. super breakfast is only pancake machine no other breakfast items. Will never stay there again.
teresa
Stayed 2 nights in Apr 2024
Response from Jelo on Apr 15, 2024
We're truly sorry to hear about your disappointing experience. Your feedback is invaluable and will be addressed promptly to ensure improvements are made.
I'm sorry to hear that your experience didn't meet your expectations. We value your feedback and will work to improve.
6/10 Okay
Chad
Apr 7, 2024
Liked: Cleanliness, staff & service
Hotel was ok, beds were lumpy and out dated. Staff was great.
Chad
Stayed 1 night in Apr 2024
Response from Caroline on Apr 7, 2024
Hi Chad,Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. Our team is committed to improving and addressing these issues promptly. We appreciate your feedback, and we hope to provide a better experience in the future
6/10 Okay
Robert
Mar 31, 2024
Disliked: Property conditions & facilities
Robert
Stayed 1 night in Mar 2024
Response from Jelo on Apr 1, 2024
Thank you for your rating. We’re always striving to improve and would love to hear more about your experience. Your feedback is crucial to us in ensuring a better stay for all our guests.
The staff is very friendly We stay here allot and have never had any problems
Natalie
Stayed 4 nights in Mar 2024
Response from Jelo on Mar 28, 2024
Thank you for your kind words and for being a frequent guest. We’re delighted to hear that our staff has consistently made your stays pleasant. Your satisfaction is our top priority, and we look forward to welcoming you back again soon.
Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again soon!
Person at the desk was very nice and helpful, it was a good place for the money. They posted that they served breakfast, it was only coffee and waffles.
Aaron
Stayed 1 night in Mar 2024
Response from Jelo on Mar 13, 2024
Thank you for taking the time to leave a review! We're glad to hear you found our staff friendly and helpful, and that we offered good value for your stay. We appreciate your feedback about the breakfast options. We're always looking for ways to improve, and considering a wider breakfast selection is something we'll definitely explore. We hope to welcome you back again soon!
2/10 Terrible
Garry
Traveled with partner
Feb 25, 2024
Disliked: Amenities
Difficult to bring suit cases in front door.. nobody was manning front desk. Noise from other rooms disturbing. No remote for TV. Quality of room was very poor. Very little furniture, no stand for suitcase, bathroom and towels were poor.
Garry
Stayed 1 night in Feb 2024
Response from Jelo on Mar 1, 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.
We rented the king bed suite, it wasnt a suite, was the dirtiest room we stayed in by far of our 12 day road trip and was horribly dated and beat up. The toilet looked as if someone had taken a dump and not flushed. There were dead flies in the light fixtures.The property ice machine and snack machines were out of service. We will never stay at this Super 8 again. If i could submit pictures i would.
Jeff
Stayed 1 night in Feb 2024
Response from Jelo on Feb 22, 2024
We sincerely apologize for the negative experience you encountered during your stay with us. This falls far below our standards of cleanliness and hospitality, and we deeply regret any inconvenience caused. Rest assured, we are taking immediate steps to address these issues and ensure they do not happen again. Your feedback is invaluable to us, and we hope for the opportunity to make it right in the future.
Thank you for your kind words! We're delighted to hear you enjoyed our friendly staff and convenient location. We look forward to welcoming you back again soon!
The house keeping try to open door without Announcing their self.
Sarah
Response from Jelo on Feb 13, 2024
We apologize for any inconvenience caused by our housekeeping team. Your feedback is crucial, and we'll address this issue immediately to ensure it doesn't happen again. Thank you for bringing it to our attention.
10/10 Excellent
Laurie
Nov 23, 2023
Laurie
Stayed 1 night in Nov 2023
Response from Jelo on Jan 3, 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.
At check in there was no one at the desk. There was a phone number to call two get someone to show up and check me in. I called the number three times and no answer. I had to find a housekeeper working in a room and ask him if someone could help me. I had to wait a half hour to get checked in. I had to get somebody to make the TV work no room service unless I specifically requested it. Large pile of boxes and freight stacked in the reception/check in area. Carpet not vacuumed in the hallways. This motel looks like it is in serious decline and is terribly understaffed . It’s a shame because this motel has a fantastic location.
William
Stayed 3 nights in Oct 2023
Response from Jelo on Nov 6, 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.
Clean hotel. Breakfast is a bag with 2 instant oatmeal and snack bar. There were not any towels in the room, they need to use some bleach on the towels. Front desk provided towels fresh out of the laundry at 10pm
Robert
Stayed 1 night in Oct 2023
Response from Jelo on Oct 23, 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.
4/10 Poor
Raymond
Oct 19, 2023
Raymond
Stayed 1 night in Oct 2023
Response from Jelo on Nov 9, 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.
4/10 Poor
Peter
Business traveler, Traveled with family
Oct 18, 2023
Disliked: Property conditions & facilities
Swing door latch broken, no plug for the bathtub, no screen for the window, air conditioner hanging off the wall, safe not attached to the wall, room not made up between days, poor breakfast,
Peter
Stayed 2 nights in Oct 2023
Response from Jelo on Oct 20, 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.
8/10 Good
Randi
Oct 18, 2023
Randi
Stayed 1 night in Oct 2023
Response from Jelo on Oct 20, 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.
6/10 Okay
Hallie
Business traveler, Traveled with partner, Traveled with family
Oct 16, 2023
Disliked: Cleanliness
We arrived late for check in. I did call to let them know. When we arrived there was no one in sight. I finally called the hotels number and a lady answered. She informed me that someone would be with me shortly. Waited a little bit longer & a small child entered from the back office. Then the child went to wake up her mother .. so the employee was sleeping. When we entered our room … there was a sticky spot on the floor near the bed, and the sheets on the bed had dog hair all over the pillows.
Hallie
Stayed 1 night in Oct 2023
Response from Jelo on Oct 17, 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.
Super 8 overbooked. We did not have a room at checkin. They reassigned us to their partner property, the Travelodge which was sketchy at best. Room at Travelodge appeared to have been cleaned but there was a pile of dirty sheets in the room and the room door was open.
Tassie
Stayed 1 night in Oct 2023
Response from Jelo on Oct 16, 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.
4/10 Poor
Gordon
Traveled with partner
Oct 14, 2023
Disliked: Property conditions & facilities
Nobody here til 3.
Remodeling
No hot breakfast; handed out bag for breakfast
A big empty space could have had a comfortable chair or recliner
Gordon
Stayed 1 night in Oct 2023
Response from Jelo on Oct 14, 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.
6/10 Okay
Gwen
Oct 14, 2023
Disliked: Cleanliness, staff & service
I found a baseball cap and pr. glasses beside my bed which begs the question, was the room cleaned properly? Other than that, I was grateful to get the room in lieu of the incorrect date confirmed originally.
Gwen
Stayed 1 night in Oct 2023
Response from Jelo on Oct 16, 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.
8/10 Good
xinwei
Traveled with family
Oct 13, 2023
Liked: Staff & service, amenities
No breakfast due to renovaltion.
xinwei
Stayed 1 night in Oct 2023
Response from Jelo on Oct 14, 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.
6/10 Okay
Rachel
Oct 13, 2023
Liked: Staff & service
Disliked: Cleanliness
Rachel
Stayed 1 night in Oct 2023
Response from Jelo on Oct 14, 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.
8/10 Good
Mary
Traveled with family
Oct 12, 2023
Liked: Cleanliness, staff & service
Breakfast area under construction so no breakfast items.
Mary
Stayed 1 night in Oct 2023
Response from Jelo on Oct 13, 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.
When I book my room it was 2 queen beds and the website said breakfast included. When we arrived we had 2 full size beds, no breakfast offered except oatmeal and our room did not have a room key.
I was very disappointed for the price.
marlene
Stayed 1 night in Oct 2023
Response from Jelo on Oct 13, 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.
The breakfast was a package of porridge, but couldn't find a staff member to give it to us. Some maintenance issues was needed. Good location for amenities and location to Yellowstone, nice drive through the Paradise Valley.
Peter
Stayed 2 nights in Sep 2023
Response from Jelo on Oct 13, 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.
6/10 Okay
Nancy
Oct 10, 2023
For the price it was fine. The location had highway noise as well as the hotel.
Nancy
Stayed 1 night in Sep 2023
Response from Jelo on Oct 13, 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.
6/10 Okay
anatolly
Oct 10, 2023
anatolly
Stayed 1 night in Oct 2023
Response from Jelo on Oct 13, 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.
6/10 Okay
Joan
Business traveler, Traveled with family
Oct 10, 2023
Stay was pricey for accommodation
Joan
Stayed 2 nights in Aug 2023
Response from Jelo on Oct 13, 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.
The exterior of the property was filthy and cluttered. The front desk was unavailable for check in. Sleeping area of room was nice, good bed. Bathroom was in poor repair. Mildew on ceiling repair patch and most caulking aroind tub. Towels were stained and thread bare. I feel propert is very overpriced for condition.
Terry
Stayed 1 night in Oct 2023
Response from Jelo on Oct 9, 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.