Ratings based on 488 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by yaiza

Posted Apr 17, 2017 on Hotels
We book hotel last minute due to soccer tournament and it was 10 mins from fields. The only thing was the price due to last minute reservations (group).
Comment from Hotel Management
May 16, 2017
Thank you for choosing to stay with us for your soccer tournament. Yes, we are the chosen hotel for many of our groups that play at the Premier Sports Park. We look forward to seeing you again!
1 out of 5
by Randy

Posted Apr 17, 2017 on Hotels
It took me almost in hour to check in the lady in front desk finally made it back to help us and she was absolutely rude and she could not find our room she finally found it after settling in to our room we decided to go to the pool with our family and friends that also stayed at the hotel as well we were having fun and the same lady comes out starts screaming at us telling us to shut up and be quiet or we will all get kicked out of the pool what kind of customer service is that horrible experience never going back there!
Comment from Hotel Management
May 16, 2017
First off, please let me apologize for the actions of the front desk person who both checked you in and yelled at you while visiting our pool. Our #1 goal is to take care of our guests with a genuine caring professional manner. I have shared your comments with our GM and she has assured me it will be dealt with. I am sorry to hear that you will not be back or give us another chance. Thank you very much for your comments we genuinely do appreciate all comments be them good or bad.
3 out of 5
by Krista

Posted Apr 10, 2017 on Hotels
Nice hotel in a nice area, but super thin walls. I didn't get any sleep, I spent the entire night listening to the people talk in the room next to me.
Comment from Hotel Management
May 16, 2017
Thank you for choosing to stay with us and we do apologize for your sleep quality. We truly appreciate your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Friendly staff

Posted Apr 3, 2017
Pros: We liked the location to all our activities. Staff was helpful with suggestions and directions.
Cons: Keeping the room stocked with coffee and water cups.
Location: Great location near the freeway and my friends house. Plenty of golf courses nearby (played 108 holes that week). Saw a couple of preseason games.
A pleasant experience during our week long stay. Dawn was personably and helpful every day. It was amazing watching her run the front desk and setting up breakfast one day. Never complained and kept that can do attitude.
Comment from Hotel Management
May 16, 2017 by guest services, Hotel Management
Thank you for choosing to stay with us! We appreciate all comments, both good and bad. I would like to apologize for you not having adequate coffee in your room. If there ever is a time that you need more coffee please feel free to come to the FD and we can give you all that you need. (I'll let our HK mgr know about your issues). And yes, we are centrally located to multiple golf courses, shopping, beaches and restaurants. We look forward to seeing you again!
5 out of 5
by Denise

Posted Mar 29, 2017 on Hotels
My stay was devine I thoroughly enjoyed myself. The room was perfect and cozy.
Comment from Hotel Management
May 16, 2017
Thank you for staying with us and we're delighted that your stay was a good one! We look forward to seeing you again!
4 out of 5
by Michael

Posted Mar 25, 2017 on Hotels
Comment from Hotel Management
May 16, 2017
Thank you for your recent stay with us. We hope to see you again when you are in our area.
3 out of 5
by A verified traveler

Disappointing

Posted Mar 10, 2017
Carpet spotted in room & throughout. Sweeper not run during entire stay. Curtains were dirty. Bathtub was slippery, especially for a handicapped room.
5 out of 5
by Madaline

Loved our stay

Posted Feb 22, 2017 on Hotels
Outstanding Will stay again. Great hot tub
2 out of 5
by A verified traveler

Good location. Needs work!

Posted Feb 17, 2017
Hotel needs to be remodeled. Carpet in the room dirty and stained in many places.
4 out of 5
by Charles

Posted Feb 5, 2017 on Hotels
Room was great. Breakfast was ok.